About two months ago I adopted a new puppy. Since the adoption I've been to this clinic a handful…read moreof times and the front desk, vet techs, and vets have all been great. I normally book a last minute appointment online so I've never consistently seen the same vet but it doesn't matter to me because every one of them has been great. There are other vet clinics that are cheaper than this office but pets are a luxury expense. If you cannot afford to get a pet, maybe it's best not to have one since you won't be able to really care for them. However, I am a person that cares about prices so I will list them here for others awareness based on what I have been charged: exam: $86.90 regulatory waste fee: $7.50 anal gland expression: $41.50 fecal test with Giardia: $61.20 topical flea/tick/heartworm med (revolution-1 month supply): $23.49 clavamox drops (15 ml): $71.00 Leptospirosis vaccine (shot 1 and shot 2 ): $33 each, $66 total alton-deworm $38.60 This is my first pet ever so I had a lot of questions for the vets. I've NEVER felt rushed by the vets. Each vet has been willing to listen to my questions/issues and answer me thoroughly by providing good tips on how to care for my pup. I've never felt pressured to buying any products from them. When I ask them to approve a request from Chewy.com or Petsmart.com about a prescription for a flea/tick/heartwork product they are always happy to authorize the approval for it. I've always been seen on time or early (when I arrive early) so they are punctual for the appointments. I highly recommend this clinic! Other things to note: --Each vet takes notes of the visit in their own way. I've received notes in PDF attached to email. I've also received notes via Scribenotes where it's 'voice to text' technology (I provided my consent to be recorded). But the notes are always emailed the same day of the visit which helps with processing pet insurance claims. --You can book an appointment online (which is super easy to do) but you cannot cancel or reschedule the appointment online ( you have to call) --Everyone here is so friendly and willing to take care of your pet because they know how much you love them.

Not excited about the care we have received for our dogs. About to switch to a different vet…read more They are always too busy to get back to your preferred vet, and if you have a recurring issue, it's like starting over each time and it costs a fortune over and over again. They get so busy that they send you to a different vet, but of course that causes issues because now the dog's medical records are spread all over the place. Sick and tired of this.

I love this place, as they cared for our Labradoodle incredibly well…read more Phenomenal communication, awareness, knowledge, guidance, and kindness. Unsurpassed in my pet experiences. Our dog went through her final months in a good place due to their elite guidance, and when we recently had to put her to sleep due to medical issues common in a 14YO dog, I was amazed at the level of kindness and care they brought every single moment. I loved the vets, and their staff is unbelievable. I am not going to name names because I'm afraid I could miss someone. This is the highest recommendation I can give. They are sensational.

the ABSOLUTE WORST vet clinic I've ever dealt with. Very UNPROFESSIONAL. Additionally, Techs seem…read moreto be very immature and not realize the patrons can hear them while waiting, as they speak inappropriately, gossip, and make comments that can be considered disrespectful/disturbing. Its happened several times while I was there. I do not feel they show compassion to the animals as much as they should, they seem to be bothered at times and put out - I've seen this first hand. it's such an uncomfortable feeling so I needed to go elsewhere. Owner isnt even a veterinarian, she knows nothing about animals/ she's a known psych major. Comforting....NOT!!!! Word to the wise - FIND A DIFFERENT Animal Hospital and Vet - these people are NOT who you think they are!!!!

I'm a bit afraid to write this review...I don't want MacRae to get too full but every pet deserves…read morethe care that's given by the MacRae Park team. I hope this place and Dr. Chris Knoebel's caring and high quality approach to veterinarian medicine expands in Des Moines. One of our dogs go here for a heart condition - our first emergency, and the first time they treated her, they fit us in the day before Christmas Eve, the very last half hour that they were open. Dr K was very upfront with us to tell us that our dog could pass away any time. Despite that, the team at MacRae has done their very best to help us give her the best care possible, without charging us a fortune even though they could. To date, in the last few months, they've probably saved my dog's life twice already. I'm forever grateful; they've really earned my trust. Highly recommend!

I even know that they didn't take care of that you know that fading all the help with the paying…read morethe bills she was very polite and very she was very nice and she was wonderful thank you very much just take your animals there they're wonderful I just had my cats and they're 10 years ago God bless you

The care Dr. Sullivan and her staff have provided my pets for over 15 yrs. has been with total…read morecompassion, phenomenal care and the highest level of knowledge! She always provides detailed explanations, and when possible, care options. Dr. Sullivan has gone above and beyond for my pets: On numerous occasions she was at the clinic hours past closing to research and contact me with information for one of my cats. She even came in on a couple of occasions when the clinic was closed, so my sick cat could be provided a medication. I have had pets for over 35 yrs, gone to several vets in the cities I've lived and never had a Veterinarian for my pets I trust as I do with the exemplary care provdied by Dr. Sullivan!

Sullivan Family Pet Hospital is seriously the BEST in caring for your pet. Dr Sullivan and Dr…read moreLangan are both always up to date on the latest and best way to treat your dog. But even more than that - they CARE. We had a bullmastiff with osteosarcoma (bone cancer) that was in his last days. Both veterinarians showed us lots of compassion and love as we were experiencing the loss and kept our bullmastiff as comfortable as possible. And now we have a crazy Bernese Mt Dog puppy and the caring is still the same - top notch! Great place - 100% recommend!

Went 2 so dm vet clinic. My cat had lump. Very caring staff. Seen Dr beyer, best Dr I've been to…read more She was very caring and will continue to see her. They give u an estimate B4 going any work. Love this place. I will continue to support them. They help me get my cat to and from the car due to my age. Thank u South dsm vet clinic

They are great about getting you an appointment when it is needed but they have a lot of charges…read morethat they sneak in. We wanted a closer place to groom our cats and we figured it would be about $150.00 for grooming and vaccs, turned into $270.00! A stool check was $48.00! Oh the fees... and double what Macrae charges for vaccinations. So back to Smitten Kitten we go for grooming.

We have been using this vet since we had our first dog together. The staff at this location is…read morealways friendly. The care we recieve is always amazing. They probably aren't the cheapest in town but you get what you pay for if you wanted the cheapest you probably wouldn't recieve the best care. We recently had to put down one of our dogs. The staff here cried with us and sent us a card signed by everyone telling us how sorry they were for our loss. It's great to have people that make you feel like more then just a number. People that make you feel like your pets matter to them too.

We unfortunately had to take our cat to the hospital last week cause he was having trouble…read morebreathing. It's turns out he could not be saved. It was absolutely the most devastating news. The doctor and staff were so kind. I could not have asked for anyone better to deal with the situation. They let us have time with our cat to say goodbye. When my daughter starting crying they have her a cute teddy bear to comfort her. Amazing!! When it was time to pick up his ashes they were in the beautiful wood box and it was engraved with his name. We also got a clay ornament with his paws and name on it. So as I am driving home crying I walk in the door and in the mail was a beautiful card from the doctor and staff all with personal messages from each one about our loss. I was absolutely blown away!! I would give them 10 stars if I could! So THANK YOU SO MUCH for all your kindness during an awful time.

UPDATE Sugar's quality of life diminished, due to faulty…read morespay her bladder ruptured, necrosed which resulted in constant infections and she ultimately had to be put down. She is no longer suffering. Rest in peace my sweet girl.

Dr. Wilke took a lot of time with us to explain my dogs condition…read more Really appreciate her knowledge and patience. Very impressed with the friendly caring staff!

The staff here is so caring and treated my pups as if they were their own! Doctor was so…read moreknowledgeable and listened to my every concern and made me feel better and not like I was over reacting!

I had a great experience at the grand Ave vet hospital. They treated me and my dog Clyde very well…read moreeven though Clyde was a big turd and caused lots of issues. I a very big shout out to Dr. Steffensmeier and the Vet Assistant Sam they treated my dog very kindly and as if he were their dog and I really appreciate that I highly recommend taking your animal to this vet clinic if you're wanting a good vet trip that's also very affordable so thank you to the team at grand Avenue vet hospital. You helped me out so much.