We've used Cost U Less Towing three times now, and honestly Jeff is the only person we call when we…read moreneed a tow. He's always available, shows up quick, and you can tell he really takes his time to make sure everything is done right and safely. He's also very reasonably priced, which is hard to find. We even called around before and had trouble finding anyone who could do a dolly tow, but Jeff had no problem helping us out. Overall, he's just reliable and easy to work with, and that goes a long way. If you need a tow, I definitely recommend calling Jeff at Cost U Less

Quick turnaround time and reasonably priced. The service provider kept me updated with his ETA…read morethroughout the service call.

The FIRST, SECOND, THIRD, FOURTH & FIFTH place I recommend anybody to go to for auto body work…read more I guess I should feel some kind of way that I've done so much business with him (I'm a great driver, I SWEAR!...just kinda...unlucky lol)... I suggest going to the shop for a convo vs calling because he DOES do a LOT of business & the personal touch goes both ways in terms of getting what you need. Tell him I sent you & he'll say, "AGAIN??..." and then proceed to look out for you.

Doug Johnson makes having a car accident a pleasant experience! Not only is he warm and…read morepersonable, he knows his stuff. He is computer savvy as well as a great mechanic. He knows how to communicate with all of the insurance companies and he gets the job done fast. There's not a car that he doesn't know about. And he knows how to get manufacturer parts quickly. He makes you feel like part of the family. We were very happy to meet him and do business with him.

Camry was running rough so I pulled into a Valvoline shop in Edgewater to call the insurance…read morecompany. They said it would take 1.5-2 hrs for a tow. James arrived in little over an hour. He was efficient, professional and hospitable. James offered to take the car to the shop and drop off the key and documents without us, which we gladly accepted. I highly recommend James!

Unacceptably BAD Service - They Didn't Make a Mistake Right…read more Waugh Chapel Towing and Auto (WCTNA, nonresponsive by email at WCTNauto@yahoo.com) made a mistake when servicing my car. Hey, that's not the end of the world! Occasionally, even the best must clean up a mess. However, when a service provider fixes a problem (my car's back brakes), causes another (drains my battery because of poor handling of my car), then does not solve the second problem they caused, that is just Unacceptably BAD Service. Here's the whole story. Last year (2018), I needed a new alternator for my 2005 Saturn L300. I got a really good deal from WCTNA, and the alternator still works fine. So, when my brakes needed attention, I gladly drove ten minutes past many other Mechanic Shops back to WCTNA. Again, they replaced my brakes at a good price, and I found later that they work fine. I picked up the key and walked out to my car. Surprisingly and sadly, my car's battery had been drained! Somehow, while WCTNA had my car, they had forgotten to check the vehicle's electrical system. Was the interior dome light left on? Were the headlights shining? I don't know, but my car wouldn't start. Again, this mistake alone would not keep me from returning. However, that all changed when WCTNA didn't clean up the mess they made. Instead of admitting that their poor stwardship of my vehicle led to damaging my battery, they failed by only offering to "jump" (recharge) the car's battery. Then, after hearing my concern, they... failed. They did not offer a lower price for a replacement battery. They did not even respond to my communication by email. Wait, actually, when I called back, their receptionist let me know -- "The boss says your battery was on its last leg anyway," so they suggested I buy a full new battery AND pay full price for installation. WOW, WCTNA. You made no effort to find a middle ground: no offer of a discount on my (yes, a couple years old) battery (but certainly good enough to jump my car every day without problem). You could have offered to pay for installation. Yet, you did nothing but tell me your mistake deserved no restitution to me. So, to Anne Arundel County residents, take my advice. Don't waste your money or time with WCTNA. Who knows? Maybe they will see this message. Maybe they will earn another opportunity to serve me better. In the meantime, I certainly will find some other mechanic in Crofton, Gambrills, or Bowie to help me. There are many Car Service Providers near me, so I will check their online reviews before using them!

This is the first towing experience I have had where everything went smoothly, the service was over…read morethe top and they actually helped instead of just picking up and driving off. I highly recommend and if the option is provided this will be the company that I chose in the future. Chris came to pick up my vehicle for a trip to the shop since it hadn't been starting. Not only was he polite and considerate the entire time he was here, he also took the time to talk me through what was going on. Without making me feel like I should know what he was talking about. No one else has ever spent the time to see if they could help more than just towing the vehicle off. After I explained what was occurring, he tested the alternator and gave me advice on what he thought was wrong. He was right that I only needed a battery instead of a starter, like I had been told, saving me hundreds.

I. Will Never recommend this company to anybody I get to the parking lot. The nasty and rude…read more They make me wait over an hour for my car. Cause they have it in a different lot

I was stuck at 12am in the middle of an intersection at the end of a winter storm and Kieth came…read morequick and ready. He towed my car to my home. very very good experience

Worst experience of my life. I would not hire them to do anything. Bought a used excursion from…read morehim and he lied. I asked if it was a salvage vehicle and he said no and showed me a clean title. Turns out vehicle is salvaged and title is no good. Called him back and he told me too bad so sad and hung up on me. Contacted police and they said it is a civil matter. In process now of sueing... don't walk, run from this business!

Not sure what all the negative reviews are about. The lady on the phone was super polite and got…read moreall the necessary information efficiently even though I was pretty flustered about my car being broken down. There was already a driver at the shop ready to go, so he got to me within 20 minutes. The driver was friendly and made good conversation. Got it towed to the dealership 16 miles away. All in all it costed $195, which I don't think is horrendous. This is the place I'll be calling if I need a tow from now on :)

One of the worst towing companies in the area Very rude in…read moreperson and on the phone and charge much more than other companies in the area.. beware!!

The best in town! Was able to assist with all my needs! My car is pretty low he was able to…read moreaccommodate towing my car with no problems.