Dr. Koumjian and the entire practice staff are incredibly kind. They take time to explain all procedures up front in a clear and non judgmental way. My visit was seamless and I am thrilled to have found a great new practice. To address the other negative reviews on this page: 1. I was not pushed whatsoever to purchase anything. 2. The receptionist team were incredibly friendly and knowledgeable. 3. I received an email before my appointment indicating that a full eye scan would be done and would not be paid by insurance. No surprise charges. 4. Reviews are all very outdated so if there were any issues in the past the practice has certainly resolved them! I highly recommend this eye doctor! read more

I wish I had read all these negative reviews before entering this business. I went there to get a prescription for multifocal contact lenses. After the fitting, they said my insurance didn't cover the cost and charged their "retail price," which was $240! A few days later, I went back for a follow up. They try to charge me $70! Another reviewer wrote about this bogus charge, so apparently they regularly do this. I pushed back strongly and they backed off. The general vibe of this place is that they make up rules and charges as they go and charge as much as they can unless the customer pushes back. The whole interactions with these people cost me a lot of $$$ and even worse, left a very bad taste in my mouth. Very shady and slimy. Don't take it from me. Read all other very negative reviews here. Do yourself a favor and don't repeat the mistake I made. read more

I should have read these reviews before entering. So many bullshit charges and a need for an extreme business review...left and still do not have my prescription because they want a follow up... Used the "we will charge insurance excuse" and still paid almost $300 for their stupid procedures. read more

I saw some older, negative reviews for Watertown Eye, and just had to add that I had a very positive experience there this week. The staff and doctor were friendly, and there was no pressure for add-on services nor was there any pressure to purchase glasses directly from them. The exam seemed thorough, and the Dr. explained the process well and took the time to go through the process of getting the prescription right. I recommend them. read more

Is it possible to not even give one star? I went here for the first time last week since it's so convenient to where I work. I ended up having a follow-up this week and had the same bad experience each time. When I walked in (both times) I had to wait 10-15 minutes before anyone even acknowledged my presence. The receptionist is always hiding somewhere and the doctor was nowhere to be found. Aside from heaps and heaps of trouble with my insurance, everything was SLOWWWWW despite my being on-time. Both times the doctor had me wait extra time - once while she took her dog outside, and once while she wanted to talk to her friend before seeing me. Also, I was there for a regular eye exam and was given several tests, some of which I LATER found out cost extra and were not necessary. I will NOT go back. read more

FYI, in light of the fact that I see most of my complaints echoed by others here, I've also shared this review with the practice (they sent me a "rate your experience" email) so that they might be more aware of the customer service issues that many clients have experienced: Dr. Koumjian was kind at first but quickly cooled when I didn't want to buy frames or receive the upgraded, $50-150, non-insurance-covered scan of my eyes. She told me about this scan in the middle of the waiting room without offering the chance to decline it and seemed genuinely surprised when I did decline--and still pushed hard for me to take it during my entire office visit. That felt un-doctorly and made me feel unwelcome. Her assistant (young woman) was sweet and professional when working with me. Yet there were other issues: 1. Signs around the building told me the lot was "actively towed" but the front desk staff (Peter?) told me I'd be "fine wherever as long as I didn't park in the Strawberry Fields daycare". When another client called while I was in the waiting area, he gave the client specific spaces to park in. Naturally, the conflicting advice made me wary of a $150 tow. 2. When I entered the office, the assistant was having a very loud and agitated conversation with her college registrar about the cost of a summer course. She even paused to go complain to the doctor about it, delaying my appointment. 3. The front desk attendant curtly demanded that I create a portal login and password (aka secure personal information) and write it on a slip of paper for him. When I *politely* declined, he grabbed the slip from my hands, tore it up, and said "fine." 3. Dr. Koumjian put a VERY hard sell on me for frames even though I politely told her my husband and I needed to buy them elsewhere. She said things like, "Just find a few pairs to show your husband," and "Just find a few pairs in case you want to come back"--on and on after I said no. When I politely declined, she deposited me at the front desk and walked off without so much as a thank you or goodbye. 4. When I checked out, the machine initially had an error and declined my card. The front desk attendant rudely *tossed* my card at me without even looking up and loudly said, "Your card is declined." There were other customers in the store at this point and given his volume and the loud way he declared it, it genuinely felt like he was trying to embarrass me, if I was someone who embarrasses easily! At the very least he was acting without regard to others. I asked him to run it again and it worked for which he had no reply (or apology) but again tossed my card back without looking at me. Obviously, this is a delicate situation and was HIS machine's mistake--the situation requires greater care and kindness. Unfortunately, the rudeness with which I was treated will keep me from returning or recommending this practice and has already caused me to discourage two local friends from using Watertown Eye. read more

I have not even been able to step foot in this office because they basically pushed me out. After several attempts to decline a service that is not necessary for a basic eye examination, they told me it was required and I would have to pay up to $85 out of pocket WITHOUT even checking to see if my insurance covered it. When I questioned their methods, they suggested I see another provider. So that is what I am doing. Don't waste your time here, they clearly don't need the business. read more

I went in search of a new optometrist when my old one stopped accepting the vision plan I get through my job. I ended up with an appointment at Watertown Eye Associates with Dr. Koumjian. For an optometrist, Dr. Koumjian keeps pretty good hours. I think the office is open 6 days a week, and you can get a Saturday appointment if you give enough notice. The office itself is clean, attractive and well kept. The doctor was thorough in the exam and talked to me about some contact lens options that my previous optometrist never bothered to mention. She even gave me a free sample of my new prescription in a different lens type to see if I liked it better. So here's what I didn't like. I know this may polarize people, but here goes... She keeps her dog in the office with her, which I did not feel was appropriate. For the most part, the dog (a collie) behaved, but occassionally it would grow and bark and chase its tail if it heard the door open or close. Also, they do not seem to do a good job with scheduling here. I arrived 10 minutes before my appointment and was not seen until 15 minutes after it was scheduled. Other people who arrived after me waited longer. At one point while I was waiting, I heard the doctor eating. I understand that everyone needs a lunch break, but how about fitting the break into the appointment schedule instead of having me listen to her sip soup while I wait for my exam. Overall, Watertown Eye Associates is satisfactory. I will probably continue to go there because of the flexibility in scheduling appointments and because it is difficult for me to find eye doctors who take my insurance plan. If they kept the dog out and improved the scheduling a bit, I would add another star. read more

I went to Dr. Koumjian and she was very friendly and accommodating. One of the front desk people were nice too, however the other was not exactly cheerful. The exam was thorough and I feel like I learned a lot more about my eyes than I have when going to other doctors. She helps walk-ins, which is good to know if I ever need to go, however she left me in the exam chair multiple times to tend to walk ins. I think that she is probably under staffed, or would do well with another associate. The other thing that annoyed me was that my appointment didn't start until 17 minutes after its scheduled start time, and I arrived early. Also, the receptionist gave me the wrong insurance details. I knew what I was covered for (and so did the doctor), but apparently he read me the wrong plan and told me that I was wrong! Very helpful with contacts (and I am happy with what I was fitted for), but the glasses selection was only ok. The frames were very expensive. I will go back though. read more

A friend referred me to Watertown eye and it was great! I haven't been to the eye doctor in about 5 years and I was more so looking for a referral instead of an online review. They were able to see me within a week and were all very nice and helpful. The girl that helped me pick out my glasses was great too! I have never worn glasses before and she was very honest with the type of glasses I looked good in which was refreshing. It was a very thorough exam and everything was explained very clear and concise. I highly recommend Watertown eye! read more

Dr. Karen Koumjian is a true professional that I would recommend to all. She is knowledgable, friendly, and is up to date with all the current technology. I wouldn't think of going anywhere else. -David DiVecchia RE/MAX Leading Edge Real Estate Broker http://www.yelp.com/biz/david-divecchia-newton daviddivre.com read more

I have been going to Watertown Eye for a few years now for my annual contact lens appointments. I have always had a pleasant experience. Unlike most reviews, I have never had to wait long and I love her dog, Rosie. She is very sweet. They clearly explain all tests to me and told me of the additional charges since I don't have additional eye insurance. I also just purchased eyeglasses with them; I haven't received them yet, but the experience of choosing the pair was great. I will continue to recommend Watertown eye. read more

Dr. Koumjian provides excellent services. She is very knowledgeable, explains what she is doing during the examination, and encourages questions. I would highly recommend Watertown Eye services. read more

Watertown Eye had been the eye doctor for my mother and I for two years, we've only gone twice so far for annual check ups. I don't mind the dog in the office. What I did mind was that after my mom's evaluation I asked for a prescription to go somewhere else to get glasses. The doctor told me that when we were ready to get glasses we could just get them their. I was clear that I just wanted the prescription. I don't like the fact that she prevented us from getting my mom's glasses somewhere else. We were her first appointments and she still took us 15 minutes late. Also, the receptionist asked if we were interested in the special eye exam that would cost us $45 each. I declined. After our exams, she charged us, I told her that I wasn't interested at the beginning and she said why didn't I tell the doctor. I responded that I had told her and if I needed to tell the doctor she should have said so. I strongly dislike the receptionist, who seems to do her job poorly. I paid the amount after explaining that we were never coming back. I do not recommend Watertown Eye...they just want your money. read more

I've been going to Dr. Koumjian for the last two years. Mostly for the convenience (it's in my office park). The exams are very thorough (which I like). But I don't like how pushy she can be. For instance, on my last visit I said I didn't want the $45 Optos exam, but she wouldn't take no for answer. And then I said I didn't want to buy contact lens from her, and again, she wouldn't take no for an answer. SO ANNOYING! The male receptionist there is the worst...he has attitude problem and doesn't give a crap about his job or the patients. read more

Doctor Koumjian participates in InfantSEE: A Public Health Program for Infants. Scheduling appointment and meeting Doctor Koumjian was a great pleasure! Definitely will come back for my baby's next due check up read more

Got a Voicemail from Watertown Eye a few days before my appointment: "The Doctor has to cancel your appointment because she's going on a mission to Nicaragua." uh...What? I rescheduled my appointment for the following Wednesday. On the same day, a couple hours before, I had an emergency and had to cancel. The receptionist then told me that they were going to charge a $50 cancellation fee! Are you serious? After the Doctor cancels on me out of nowhere because she wants to take off to Nicaragua, I have to pay $50 because I need to cancel due to an emergency???? I told them if any charges get placed on my account, they are going to be disputed and I'm never going back there. I was all ready to reschedule my appointment, too. Way to lose my business, Watertown eye. Nice work. If you don't heed my warning, look at all the other negative reviews here and notice there is a trend. read more

I don't even know where to begin to describe how awful my experience was with Watertown Eye. The staff is atrocious and the doctor is disorganized, doesn't inform you ahead of time what she is doing and is the slowest eye doctor I have seen in the 20+ years I have been going to an eye doctor. I arrived 15 minutes early for my first appointment and after I was there for 45 minutes I asked how much longer the doctor would be. I was informed then that they were waiting to do some sort of measurement with me before I saw the doctor. What?!?! Apparently they didn't feel it was necessary to inform me of this while my kids were losing their patience and starting to drive me and everyone around us batty. Once they finally did this I was able to see the doctor. The doctor was extremely slow, had no sense of urgency, kept saying things like "I'm just going to do this 1 quick thing...". I ended up having to make another appointment for the contact exam and still didn't get out of there until 2 hours and 15 minutes after arrival. My contact exam the following week, other than being slow, was uneventful but when I went back for the contact follow-up exam 5 days later, they tried to charge me another $75 when it was literally supposed to be "just a quick look at your eyes after you've been wearing them a few hours". They don't tell you anything ahead of time and just charge you through the nose for the wasted time and terrible service. They never called me to tell me my glasses were in and when they did come in, the prescription was wrong and they made me sick if I wore them for more than 10-20 minutes. They told me I have an astigmatism, which I never had before, and when I asked questions about how an astigmatism occurs ("Can it develop at any time or are you born with it?") I couldn't get a straight answer and was eventually told I did NOT have an astigmatism. Do they charge insurance more for that? I bet they do. I won't even get into how rude and impersonable reception was, on the phone and in person. Also, it seemed the staff couldn't do anything without talking to the doctor about it first, even when she was with a patient. I was in the middle of making the follow-up appointment and they literally dropped everything to have a completely unrelated discussion about why something was on the schedule the following week. Absolutely ridiculous. Sorry to rant, it's been a long time since I was so frustrated with a business. Needless to say, I will not be going back unless they screw up the eyeglasses again and I have to fight to get my $100's of dollars back in order to go elsewhere. Unreal. read more

INCOMPETENCE AND GREED I have been to this practice 5 times over a period of less than 7 months and they could not get the right prescription. 1) Originally, I was informed that my cornea was changing so drastically they could not keep up and I should see a specialist ( I told them that I was and am still using my old lenses with minimal issues) 2) I was told, it is the best they can do- (was this a dry cleaning establishment and they could not remove the stain?), 3) I should try it for a while so that I can get used to it- the vision which is not clear? 4) I should tilt my head to get a clearer better reading of street signs. When I asked for a refund, I was told to come back and they would replace it and later on when I asked for refund again, I was told to wait until the period when the insurance could cover the cost of a new prescription and it cost them money to re-do the prescription. Yes, I do have a complicated prescription which is why I had always gone to Watertown Eye. I went to a new optometrist and was able to get prescription and lenses which fit perfectly well and saw a Cornea specialist which re-assured me that my cornea was fine. Do not be deceived- the incompetence combined with greed as mentioned by others makes this a service I would highly recommend for you to avoid. read more

I've been a patient of Dr. Koumjian's since 2005. She has very good bedside manner. She helped me transition from contacts and glasses through my LASIK procedure, performing all follow-up appointments. I like the small, homey feel of the office. It doesn't have a corporate feel like many chain optometry places. As a bonus, I love that she always has her dog in the office. read more

Dr. Koumjian is thougthful, caring and an excellent eye doctor. She knows her patients and their history the moment they walk in for an appointment. Her staff, Nicole and Peter, are wonderful to work with. I highly recommend Watertown Eye. read more

Professional service, sure. The doctor and male office worker are polite enough. The secretary could use some work. They charged me for a test relating to contact lenses I'd never heard of, and pushed some sort of fancy eye photograph on me that costs 45 dollars. Useless. I won't be returning once I get my new contact lenses. read more

We had a great experience here! Parking was a breeze, right outside the office door. When I called because I couldn't find it, the receptionist gave me perfect directions to reach them. The staff were friendly, both on the phone and in person. We were greeted by a totally cute collie at the door, and my son was enthralled with a bowl of candy, one of which was promised to him after cooperation during the appointment. They were very thorough with the insurance, and had even checked ahead of time what type of coverage we had with our policy. Dr. Koumjian gave my ADHD 8 year old a comprehensive eye exam, and was able to keep him engaged enough to complete a thorough exam. She made some suggestions to try to keep the price of the appointment down, and other suggestions relating to his treatment that were helpful. She also saved us a lot of future cost, by pointing out a pair of glasses with a lifetime warranty, knowing that our active boy might damage them at some point. I would highly recommend her to any parent for their child, or as a general optometrist for adults. read more

Came in as I was out of contacts the day of going away for a long weekend. It was super clean, everyone was friendly, and you wouldn't believe how much great technology they have there. My insurance was easily accepted and the whole process was smooth. If you're looking for an eye doctor, DEFINITELY go here! read more

Unfortunately, I had no choice but to go elsewhere because insurance changed-well, it changed back and I am so, very, very glad it did-wish I never had to leave as two different outcomes within 12 months-Dr Koumjian was most professional and understanding and walked me through what happened and what to do to best fix it. As the saying goes....you get what you pay for and I did! I paid less at a chain and got less-in every way. Dr Koumjian is worth every penny and then some and the prices are very reasonable compared to other places and the selection of lenses and frames is vastly greater as well. When you see ads for chains beware as your vision is worth more than the few dollars you MIGHT save and definitely less aggravating-and thanks also to her associate Peter who brings a certain sense of humor and levity to the office John read more

I have been going to Watertown Eye since 2013. I have always had great experience. Dr. Koumjian provides a thorough examination. She is kind and carefully explains what she is doing during the examination. I would definitely recommend Watertown Eye to anyone in the area. Note (with regards to Stanley G's comments): Dr. Koumjian was unavailable during January 2015 because she traveled to Nicaragua for one week to perform relief work. read more

I also arrived at Watertown Eye because they are one of the only places in the area that accepts the vision plan I get. I was happy to have come here. Unfortunately the eyeglasses I was given were THE WORST. They gave me headaches and actually made me cross-eyed. This turned out to be a very expensive mistake. read more

Not even one star.....do not be fooled. Just when I thought I have met every scumbag type of person out there....this place is the most unprofessional, untrustworthy, snake in the grass people I have ever dealt with in a very long time. They promise you one thing and do the complete opposite and could care less. Do NOT do business here. YOU have been warned. read more

I read reviews, but I rarely write them. I went for a contact lens fitting and paid $85 for a contact lens exam per the posted sign and was given a follow-up appointment date two weeks later. I was told that the optometrist would be checking to make sure the lenses were a good fit. The follow-up was for 5:30pm and I was seen at 5:58pm for all of 5 minutes. After I ordered a year's worth of lenses from them, I was informed that the follow-up cost an additional $75. Needless to say, I was a little surprised. My main issue is that the sign for the fee for contact lens exams is clearly posted on the reception desk with no mention of follow-up fees, nor did anyone mention this fee to me at any time. I have never felt taken advantage of the way I feel right now, and I just really dislike that! Needless to say, I won't be going back. read more

I have been going to Watertown Eye for over 15 years now, having routine exam once a year. The service is profession quality, knowledgable, and thorough. They have the latest technology in equipment to exam your eyes, and I have peace of mind knowing the state of my eyes. My prescriptions have been accurate and dependable. The quality of the lens and frame are excellent, enabling me see well, and live well. read more

I went to see an Ophthalmologist to get my eyes check for my headaches. After my appointment. I was told some things that were kind of frightening. I wanted to get a second opinion and I remembered someone talking about Dr. Koumjian. I called the office and the Staff was so kind to me and was able to talk to Karen and see if she could fit me in. I am a student so my availability is all over the place. She was able to see me on a day and time that she usually is not in the office. This just shows me that she really cares about her patients and really just loves to help people. She was able to review the findings of another doctor and explained everything to me in detail. Dr. Koumjian made me feel so comfortable and at ease with the information that I was given. The staff was great and very friendly. I would highly recommend Watertown Eye to anyone and everyone! read more

I really like the team of people at Watertown Eye. They always take the time to listen to you and your particular needs and concerns. Usually at a doctor's office you feel rushed but not at Watertown Eye. When you are there you are their #1 customer. They should be your first and only Optometry team. read more

She is a crook and extremely rude. They also violated patient confidentiality by making phone calls with patient's information loud enough to hear in the waiting room. I waited 30 minutes for my appointment. When I questioned costs she went on some weird irrelevant rant and stormed off. This is my first time writing a Yelp review. She was that bad that I had too inform others of this awful place! read more

I have had three eye appointments here and never really had any major concerns. The dog is in the office but that never bothered me. Yes, you wait 15 minutes always, but hey - I feel like that is the norm these days for any medical appointment. The real issue I had was when I returned a call today regarding a prescription that I tried to fill with coastal contacts. I was told the dr. refused to allow the refill even though my exam was only 11 months ago. When I stated that the original script (which I had lost in a move) stated it was good for a year, I questioned this. I told them I wasn't coming back and you know what? They didn't really seem to care. I am now wondering if this is just some excuse to get them to order the contacts through the store (which by the way, takes 2 weeks)... I got an appointment at Pearl Vision down the street which I will be paying out of pocket for considering I am only covered for an eye exam once a year! read more