Just returned from lake worth location As a patient caregiver and educator in the acute care setting for many years I was totally unimpressed with my caregiver (ELB) She removed a number of lesions, then walked out of the room! Do i not deserve explanation re what was removed? (She did so only after she was out of the room and i followed and asked!) Come on girl, did you forget what you learned in school? or do you consider patients not worth the courtesy of an explanation? Great credentials, lousy bedside manner I surely will not return BTW: The receptionist was on the the nicest I've met lately read more

Horrible bedside manner. The only caring employee was the wonderful lady at the front desk. I wish I had asked her name.

I have been going to Beth Mitchell for years and she is compassionate about her profession. The office staff is pleasant and knowledgeable. They now have an office location further west at 12983 Southern Blvd. which seems to be less crowded and the wait time is usually less than 15 minutes. I definitely prefer this location than the SR7 office primarily due to the less wait time. read more

I absolutely love Beth Mitchell! I have been coming to this Water's Edge Dermatology for a while now and since day one to present it's always been a great experience. Its always easy to get an appointment with them and I truly could not be happier with my experience at WED. I have and will continue to recommend Water's Edge and Beth M. read more

Even if you call them 15 times in a row, you will not reach ANYONE as their answering system last a mile long, repeating and repeating itself dozens of times without a human voice answering. I GAVE UP !!! They don't deserve my business. I already lost too much time with that company who doen't care making their potential clients loose time. If they don't respect me on day one on the phone, they won't respect me when in person. GOODBYE WATER EDGE (too bad I could not give ZERO star because I would have) read more

It started off wonderful. Let me give some context...I'm 21 years, my mother is no longer here, and my father I don't speak to. I was on his insurance and he happened to lose it and I was unaware because we do not speak. I self paid for that visit, fine. I was leaving and a young woman was very nice and said she would leave a note of my account so they would help with my payments. I agreed as I am getting insurance back in January. This all started in October. So I call to confirm the next appointment and am told I will not be able to receive assistance such as a payment plan or anything along those lines. I said I would look around for other doctors and call back. My appointment was canceled and I called back to ask why. An older front desk lady said they spoke to my mother... she is passed. Also I am over 18, there is no reason to be speaking to my parents about my appointments... when I had no calls missed from the office either. This is an unacceptable way to treat their patients. If you don't want to work, get another job. It is so very unprofessional to use the basic "i don't want to work or care" so i'm going to say "i spoke with your mom." I will not be going back and I highly suggest you look elsewhere too. Customer service call line is also very rude too. You people know you have free will to do what you want? If not happy in your position than leave. Do not think you have a right to treat others like shit or with unprofessionalism as a DOCTORS OFFICE. Do better. L. read more

I Made My Appointment To Have A Small Growth Checked Out. I Arrived At Their Beautiful Office And Was Greeted By A Very Friendly / Caring Professional At Front Desk, And Was Taken In On Time ! Met With P.A Beth Mitchell Who Diagnosed My Situation, And Explained Everything To Me. And After A Very Thorough Check Up, I Made An Appointment To Address This, I Arrived For The Procedure, And Again Greeted With Smiles, And Was Taken It On Time ! Enter Into The Operating Room. Bright, Clean, Spotless, Sanitized, Every Thing Laid Out Neatly For My Procedure. The Procedure Was Absolutely Painless ! The Extra Attention And Play By Play Communication I Received From Doc. Beth And Her Assistant, Was Wonderful. P.A Beth Mitchell Is A Very Well Trained, Caring Professional Who I Would Recommend To Everyone. And Her Wonderful Smile .....Contagious ! I Have No After Pain, And Am Healing Very Well, And Am Looking Forward To My Follow Up Appointment Visit With Doc. Beth Mitchell, At Waters Edge Dermatology. Thank You So Very Much ! C. Babcock Boca Raton FL read more

I am completely and utterly disappointed with this office. I specifically requested to see a doctor specializing in dermatology when I scheduled my appointment and they reassured me that a doctor is who I was going to be seeing. Upon arrival, I reconfirmed whether I was meeting with a doctor and they confirmed. To my surprise, I was scheduled with certified physician assistant, Gioconda Boaz, who saw me for less than 5 minutes and left me with more doubts about my skin condition than I originally came in with. I payed an expensive co-pay & after requesting another visit with a doctor this time and not a physician, I was advised that I would need to pay for my visit again. I find it incredibly unethical to lead a patient to believe that I'm meeting with a doctor, and the front desk calling her a doctor, when she is not. I will not be returning to this establishment. read more

I was excited about this appt but I don't think this is the office for me. I accidentally walked into the wrong office at the Wellington location. My mistake should have been paying better attention but then heard it being talked about. This office was moving fast and I don't understand why unless it was because it was Friday. It felt that I was more of a number than an actual patient. I had concerns I wanted to discuss more but I guess I booked the wrong type of appt. I'll just wait for my primary appt and hopefully she'll have a dermatology office that she'll recommend. My dr. was nice but I don't see the comfort level at this office that I'm looking for. read more

Great service, very professional, very knowlegeable and friendly staff. The only Dermatologist I will see. Dr. Spock is very thorough.

I had a 3:20 appointment. I arrived at 3:15 People who were coming in after me we being taken. After patient number 6 goes in I ask, what is going on. The person in back says Oh, let me check. She never comes back. 4:00 now, next patient called. I say this is crazy. I had a 3:20 appointment. She said Oh yeah it will be awhile. I said WHAT?? I said Its now after 4 I had a 3:20 appointment these people you are calling have appointments after me. I left..........I told them not to charge my insurance. My time is as valuable as theres. read more

I have gone to Waters Edge for years and at times they are better than other times. My recent visit actually was today and the doctors are great, dont get me wrong. The breakdown is with staff/nurses. I went this morning to the Wellington office at 9:30 to have the doctor submit 2 medicines to the drug store. My wife goes 5 hours later and waits 30 minutes to be told there is nothing. Over the next 3 hours i battle to speak with "people" and speak with the office manager, in Wellington to say its being taken care of. It took me 7 calls to get to her and I have just found out, 8 hrs later one of the meds is ready and the other being processed. Should be alot better. Doctors are great but..... read more

I called for an appointment for a serious venous condition and they were able to put me into a cancellation so i wouldn't have to wait long. The person on the phone sent me the patient forms to complete and later that day i got an automated confirmation for my appointment. I took off work on the day of my appointment and postponed a wound care appointment so i could make the appointment with Dr Platzer. When I arrived at the center, the woman at the check in window called me up and started looking at her screen with a confused look on her face. She told me that I cancelled my appointment. I informed her that I most certainly did not and she kept telling me that I cancelled the appointment online. I explained that the appointment was made over the phone and i even received a confirmation message. She still insisted that I cancelled it. I did not even go online.. to make matters worse, she did not offer any solutions or offers to make it right.. just publicly scolded me for something i did not do even after showing proof.. My advice is to not go here. Their Doctors might be great.. (of course I wouldnt know) but if the office staff is this inept you are just asking for a big headache. read more

I had a 3:45pm appt. today and they confirmed with me 3 times! I was disappointed to see an overflowing waiting room when I got there early as instructed. they were NOT 6 ft apart! They also informed me that they were appx 30 minutes behind which means 1 hour in dr time! I was offered the opportunity to wait in my car I don't understand why they are booking and overbooking during a pandemic!!! I will report to the state health department. Very irresponsible. read more

Went to the new location located in Southern Blvd. Brand new offices, happy and loud atmosphere. In the examination room while waiting for the doctor I was never offered a robe so I had to pull my arm out of my top to show one of my concerns. Doctor recommended a compound cream for the face and I was told that they will call me back to let me know the price of it. That was more than more than a month ago. read more

Water edge dermatology is friendly and professional. From the moment you walk in, you feel like you are family. Beth Mitchell has been my doctor at the clinic for over 15 years. she is kind, professional, and thorough. I have had two Skin cancer surgeries over the years, and both were successful; you can barely tell I have ever been cut on. I am thankful to Water Edge Dermatology and my Lord that I am skin cancer free. I give them a five-star rating. read more

Another $85 for someone to look at my face for 30 seconds and go straight to recommending a prescription for accutane. No questions about my diet, family history, or blood work levels. Sad and expected more from this place. read more

I had a few issues I was dealing with and I am so glad I came to this office, not only are all of the staff super welcoming but my doctor Dr Spock was awesome! and my nurse Georgette was amazing!!!! I am so happy that I found a place that I can get my yearly checkup and do everything I need to do. read more

Linda is the best. I was nervous to get IPL but she was so calming and sweet, the experience was pleasant and pain free. I can't wait to go back and enjoy the other services she offers. read more

I just left this appointment and will be looking for a new doctor. The doctor took a quick look at me and then started putting a prescription in the computer. When I tried to ask her a question she actually "shhhed" me and told me to wait while she out in a prescription for me for something that she hadn't explained to me yet! I was trying to ask her more about what she thought was wrong. She was in a rush to get out of the door the moment she walked in. Every question I asked was answers with a quick and meaningless one or two word response. She was not interested in explaining things to me or asking ME any questions to try and help figure anything out. I have seen a lot of doctors lately and it is so nice when you get a doctor that takes their time with you and it is just sad and disappointing when you get the doctors that don't care and rush. I asked her to check something out on my and she actually hesitated and looked like she was about to say no. That's when I decided to leave and find a new doctor. read more

Their service is impeccable, friendly and extremely professional, My mom, Martha L, received treatment at the Wellington location and couldn't be happier read more

For the last 8 years I have been seen by Beth Mitchell, PA-C, DSDPA. She is an outstanding professional: from excellent bedside manners to a profound knowledge of the subject. She is kind and makes you fell good, comfortable and secure throughout any procedure. I strongly recommend her for general dermatological procedures as well as for cosmetic ones. read more

Love Waters Edge in the new location in wellington. Beautiful office, wonderful Staff and Doctors. Julia the esthetician does wonderful facials and recommends great products. I highly recommend them. Their location is 121 s state rd 7 Wellington. read more

It's 4:47 and I'm still waiting to see dr Alexander for my 4pm appt today. If you wanted me to see the dr at 5 then schedule me for the time accordingly. Clients really dislike waiting excessively long periods of time with the only communication from staff being 'your next.' In what millennium am I next? for the 5 o'clock appointments am I next? Great location in Wellington but I'll go somewhere less busy next time. read more

well, is not Loxahatchee any more, is new Wellington office. Very pretty office, staff and doctors are very nice. I'm so happy to be their patient. read more