This office experience with front desk people and there gossiping about patients is very…read morecondescending. Im sitting at the table and hear the black lady asking the Hispanic lady why did I still have the key? If my items are locked in the establishment cabinet for drug test and i don't produce enough urine sample the first time around I have to wait. I'm right here I can hear. Also speaking on other patients information while there in the back isn't patience confidentially. Learn how to train you staff to be better when handling information it doesn't show quality care.

Go To the Oak Lawn location! They're so much nicer and…read moreprofessional. Everyone here is so angry and belligerent.

They take care of of business. Very pleasant experience. Quick but careful diagnostics with out a…read morelot of bs.

I've gone to this location twice. Received prompt attention and got great thoughtful care. My…read moreissues were allergy and wound care related.

READ THIS REVIEW BEFORE YOU READ ALL THE NEGATIVE ONES:…read more All the negative reviews for this Care Now location are about: - Slow wait times for a Covid test (Yes, if you're familiar, we're still in a pandemic & there are random climbs of Covid cases but somehow you think you're entitled to receive your results first. This is Urgent Care, not a McDonalds Drive Through) - "Front desk being slow & rude to people." This one is my favorite, so tell me this Karen's and Ken's of Yelp: you walk in, you fill out this 2 page sheet with your information, they get a copy of your ID, your insurance, they contact your insurance, wait to get called on. What people don't realize is that there's 10 people in the same room as them THAT HAD TO FILL OUT THE SAME FORM AS THEM & one person doing the job. Front desk, you guys kill it - "Doctor said this, Doctor said that".... No. Doctor most likely provided enough information with the information he was provided. Ask questions. This isn't high school where you think asking questions will make you look stupid in front of your peers, this is your health & well-being. Unless if you want that to look stupid too then idk what to tell ya, maybe you're missing brain cells. - My personal experience: I registered online, booked an appointment online, I asked my questions that I wanted to ask prior to coming in, I came in, filled out the form, waited patiently alongside with 10 other people in the room, got my temp/blood pressure/etc check, spoke to the doctor in full detail with what was going on, got Covid checked, prescribed me medicine, done. I'm 29 years old, if you see anyone looking older than 29 yelling at the front desk, tell them to sit down & not embarrass themselves. They came in for Care Now's help, not the other way around.

The front desk is absolutely horrible, poor customer service and bad attitudes…read more The lady who gave me a TB skin test had no idea what she was doing. She put a tunicate on my arm, then put the needle straight into my arm, and the the bevel of the needle was side ways meaning she injected tuberculin into the side of my arm, no wheel appeared. I told her that she was doing the test incorrectly and she said her teacher trained her to do it this way!

Would Not Recommend! Total Waste of Time and Money…read more I took my daughter to this urgent care for a minor emergency. We've gone here in the past, so I expected the same level of service. Unfortunately, this visit was very disappointing. Check-in was smooth enough, but the front desk told us we couldn't be seen without paying a $210 copay upfront , which I understand is part of my out of pocket, but if you're acting as a walk-in urgent care/minor ER, there should at least be some sort of triage before forcing payment, especially when there's a chance you can't even treat the patient. When I asked if someone could triage my daughter to avoid paying for nothing, I was told that's not how they operate , pay first, then be seen. After paying, they checked her vitals and put us in a room. Three minutes later, the provider came in, gave a quick (maybe two-minute) look, and immediately said she needed to be referred elsewhere. From vitals to dismissal, we were in and out in less than 10 minutes , after paying $210 co-pay for basically nothing. The provider himself was friendly, but the front staff needs better training on customer service and basic triage protocol. There were hardly any other patients , the parking lot was empty , so there was no excuse not to assess whether they could help before charging. I will not return and I would not recommend this location to anyone. Next time, I'll drive past them and go straight to another urgent care that respects patients' time and money.

Care was excellent an d concern for patient is primary goal. I really had a great experience here…read more I was in and out quickly and the wait had never been too much.

CVS minute clinic was booked so they sent me here. I'm impressed with check-in, wait time and the…read morefriendly and professional staff. I'm from out of town and I needed to be seen immediately for a UTI. This place really took care of me and they took my insurance. Thank you!

went to Richardson CareNow 7/12/25 for a sore throat. Was examined and given a prescription…read more Charged and paid $180. Then 8/5/25 my cc was billed another $180. They are scammers! Thieves and extremely unprofessional. NEVER USE THEM!!

Dr. Padilla is an exceptional physician…read more From the moment I met Dr. Padilla, I felt seen and heard... something that can be surprisingly rare in healthcare. He's extremely personable with an outstanding bedside manner that instantly puts you at ease. What stands out most is that he truly listens and makes you feel like your concerns are valid. I've never felt rushed or dismissed. He takes the time to understand what's going on and explains everything clearly. It's incredibly reassuring to have a doctor who not only takes your symptoms seriously but also works with you as a partner in your care. I genuinely trust his judgment and feel confident in his hands.

This ER staff is exceptional. The girl who greets you, walks you through the paperwork, and calls…read morethe insurance company. Excellent. The nurse who starts the process for the doctor. Nurse Jackie is personable, caring, and excellent. Dr. Zevallos not only cared for my teenage son, who was diagnosed with a double whammy (Covid and Flu A), but was also concerned for our family as a whole. Exceptional care from all. I thank God for all these kind, caring professionals who helped us today.

I love this ER. I have been a few times with yesterday being the most recent. I love that this ER…read morechecks thoroughly and provides human care. They were really understanding when I have been in pain. It feels as if I'm their only patient with the level of attention I have received, this feeling I'm sure is shared amongst the other patients seeking treatment along with me. They have always provided treatment options to me ahead of time & honestly I cannot thank them enough for being my quick go to help when I am seeking asap relief to my problems. My experience with other ERs have sometimes felt rushed which I understand. But consider Preston Hollow ER if you care about your level of care.

Everyone please believe the negative reviews! I went in with 10+ severe hip pain and the doctor…read moreliterally could barely speak English and had no idea what to do. She never even felt my hip or tested for strength, etc. She was going back and forth on what to do, ex) ct scan or not? She wanted me to tell her yes or no and I kept saying what do you think is best? She could not answer. I ended up getting one but it took 5 hours to get the analysis . The nurses were all very nice and one even told us the Dr was new and didn't know things. I would never go back here.

Effective care. Nurse Practitioner is very caring and pays attention to all of your concerns…read more Registration process is simple and fast. Front Desk and Medical Assistant are lovely as well!

I feel as though they were practically useless. I came in for a cyst on my knee and they did…read morenothing. They didn't even have a brace to give me and told me to go to Walmart. Like why would I pay for one when you guys should have them here so that my insurance could cover it. I feel like they just wanted me in and out.

This drives me crazy it's not just this location but pretty much every medical office. You arrive,…read morethey make you jump through hoops, fill out paperwork which they should already have because they should be part of BSW, nobody else here & you wait forever in the lobby. They finally ask you back, the medical asst asks you all the same questions you just answered on the paperwork! Why do you have to answer it all again? Then they move you to another room & you wait! Why do they does this to patients? Staff & Dr very nice sure they have no control over check-in process but is very frustrating!

Same frustrations as most of the low stars on here. No organization. No process. They sat me in a…read moreroom after taking my blood pressure and had me wait for almost an hour, after waiting for approximately 40 minutes after my appointment time. I went to the front desk to complain, only to have them say someone would be with me in max 2 minutes. I typed this out after waiting another 10 minutes and decided to leave. Nurses are all sitting in the back as I walk out. Not attending to patients. I simply wanted a steroid shot for a cold that's lasted too long. Concierge doctors are the way to go. I wouldn't come back here for something small or if my life depended on it.

Long wait times (two hours AFTER ) the states appt. Scheduling an appt seems to make little…read moredifference. I consistently have this issue with this facility. Have not experienced this long wait times at the Care now facility in Lakewood When you finally see a provider they are pleasant and Knowledgable. But really really annoying to wait two hours after an appointment