Walked in to make an appointment and met Danielle, so brite and friendly. Made an appointment for the next day. She listened to what I wanted and gave me what I asked for. Went from long to shoulder length hair,lots of curls and she embarrassed my curl! Great service, amazing cut, will definitely be back! read more

Received a generous gift card and booked an appt for a facial with Hillary. Callie - the receptionist- greeted me so nice and Hillary was waiting for me. She asked me about my skin and I settled into a warm comfy spa table. All the products and smells were lovely. I received a customized facial for 90 min. Time flew by! Besides the great facial, I received an incredible neck, shoulder, back and feet massage. I was a noodle when she was done. She explained everything she was doing and the environment was relaxing. The establishment was clean and staff was friendly. I will definitely come back for more treatments. read more

First time here and had to recommend this salon! I had my hair cut by Sarah and she was super nice and gave me a great cut! I'll definitely be back. And I'll have to get a facial too read more

I've been coming to this salon for over 2 years now and I have never once been disappointed or dissatisfied. The only issue to mention is it can be hard to get hair appointments scheduled because they only have a few stylist and they are amazing! Danielle is my stylist and is always friendly, welcoming, thorough and skilled! She makes my hair look beautiful! The prices are very reasonable for the high quality services. They offer nail service, facials, massages, etc! I've only enjoyed a few massages here but they were also amazing! read more

Marrisa was the BEST! I came in as a color correction with too much warmth at my base and she brought me back to life! Perfectly blended! She's a true hair magician. read more

After years and years of searching I finally found a hair stylists and her name is Carolyn at Waterfall Salon!! If you want to get your hair done by one of the best hair stylists around I suggest you go see her as soon as possible. Waterfall is a relaxing atmosphere that offers Aveda products and friendly service, which I absolutely love. read more

As a client who has been going to Waterfall Salon for almost 6 years, I have to say that every visit has been enjoyable. Carolynn and her Team are knowledgeable and current with the trends of their industry. Over the years I have had the pleasure of being a customer of many of the Stylists at Waterfall. For the last year or so, I have been seeing Larissa. Larissa is incredible, extremely accommodating, knowledgeable and listens to "you," her client. Larissa makes each and every visit 100% enjoyable and relaxing!! Thank you Larissa, Carolynn & Waterfall for always delivering.... even to this incredibly demanding client! Know you're in good hands at Waterfall Salon!!! read more

I came in with damaged hair from a terrible bleach job that left me with brass colored hair. Marissa did the most magnificent color correction. She made sure that I looked amazing. The first stranger I walked by stopped me to tell me that my hair was so beautiful. They are so kind and wonderful and I am thrilled with not only the great color, but the repair that Marissa started. I noticed a difference right away. I can't say enough about my unbelievable experience. read more

This is the most darling, peaceful space. It's also a one stop beauty spot for hair, nails, massage, waxing....you name it. All my beauty needs in one place with professional, talented and creative staff. read more

Ok I gave this place 2 chances. The first time I went here I got waxing done, they charge more than the average place & the woman missed spots & didn't do a great job. Chance 2: made an appointment for a trim & was greeting by dirty looks from a woman with short dark hair that worked there. I felt completely uncomfortable the whole time I was getting my haircut. The girl who cut my hair was friendly & did an ok job but I couldn't get over how uncomfortable the enviornment was. I won't be back. This place is very clicky. read more

So there comes a time when a city dwelling gal just has to get away from it all. Even for the weekend; a breath of fresh air, just some time to get away from the city, the bay. :) Welcome to this salon and day spa. A true breath of fresh air for a girl like me. I was up in the area visiting one of my best gal pals and she booked us pedicures there for Saturday afternoon. Approaching the spa was like so calming and relaxing, I could almost smell the lavender and aromatherapy oils before I stepped out of the car. The place used to look like an old Victorian home or old bed and breakfast. Very quaint, pretty flowers everwhere, you get the idea. Stepped inside to a very quiet, relaxing environment. They had a little table with some chairs and a little loveseat for us to wait at. They only had one nail esthetician working that day, Melissa. Normally, I would've been upset over the lack of staff, but that day, I had nothing but time on my hands. While waiting I perused their retail products, they have Aveda and Bumble and Bumble products there. Along with Aveda makeup, they also have little cute handmade accessories there too. Finally time for my pedicure, Melissa, worked wonders on my feet. I had a cool washcloth saturated with the Aveda aromatherapy oil they chose that day, for me to inhale, put on my face, forehead, or neck. With the towel, a glass of cold lemon ice water, and someone giving me a pedi, all my stresses of "real life" were gone, gone, gone! The pedicure was nothing short of amazing, great selection of OPI, and Aveda foot pampering products. Melissa really devotes her time and energy into each client, and gives extra attention to detail. The pedicure was, I thought, a great deal at $35.00. That included a callus removal, and a salt scrub. They also have waxing, massages, hair, and makeup services. The ladies were beyond friendly, accomodating, and oh so sweet! I have already told my friend next time, we're spending the whole day here; manis/pedis/massages, the works! Definitely a gem in the middle of the country! :) read more

UPDATE: This review pertains to services provided by Marina, who has since moved out of Waterfall and now operates her own business, Aesthetics by Marina, also in Placerville. I first booked an appointment here for a Brazilian wax based on the review of another member that no longer appears to be on the site. If you took their recommendation, however, be ware! I have come here twice. The first was for a Brazilian wax that went terribly wrong. I used to go to Kintara but it just got too far away when I moved to Placerville. I was able to get a appointment within a week of calling Waterfalls and met with a very nice lady who I would highly recommend - but NOT for Brazilian waxing. She used the exact same type of wax on my entire area and I had to tell her to stop halfway through because of pain. The wax sealed itself to my skin and would not properly remove my hair. Every section was a rip-rip-rip as she slowly attempted to ease the air-tight seal between my skin and the wax in order to loosen enough to grab, which then ripped off in her hand in tiny pieces. She would then repeat. The process was slow and extremely painful. I have a high pain tolerance and knew this was not something I was going to stand for after the relative comfort of Kintara Day Spa or waxing at Byuti (both in Sacramento). She was very nice when I told her to stop and of course comped the service that day. She asked me back for another complimentary service and I took her on her offer of a free facial. I was extremely impressed! It was relaxing, i was comfortable, and my skin looked a THOUSAND times better within just a few days and stayed that way for several weeks. I will definitely go back for another facial - but NOT for a brazilian. read more

I used to love it there. It's a boutique style, clean & cute salon with a spa vibe. I connected with a hairstylist that was really talented & consistent. When coloring roots, she would pull the color all the way through. She would tell me that Waterfall liked to give their clients a complete look, and I would get a blowdry and quick styling to finish the appointment. I paid for cut, color, & highlights, $260-$280. That hairstylist is no longer with the company. I tried to get an appointment with Carol, but she is always booked far out. I ended up scheduling with one of the new ladies, and I told her that I wear my hair in a ponytail a lot, so if she could please make sure my hair looks the same up as it does down. The coloring was not carried through, and she stated that she had no time for blow drying. I got home, and when my hair finally dried, I put my hair in to a ponytail, and it was starkly different---original roots on the head portion, and a colored ponytail. I looked terrible. I had to keep my hair down until she could fit me in for a repair coloring. Then, she cancelled, and I had to reschedule it. The repair fixed the problem, and I left with a wet head again. The new lady charged $180 total, and after the 2 visits (original appt. + repair appt.) the color was not nearly as good of a job. I could also tell that she was more focused on her own timeline (wet head & not carrying the color through), and didn't want to sincerely provide good haircare for me as a client. When I pay high prices, I expect quality care. I give tips even if the job is bad, but I won't go back there again. Waterfall Salon needs to have a consistent approach and follow through for their clients. They need to schedule the correct amount of time so that the client who pays top dollar can get what pay for, and not get shuffled off with wet hair and half completed looks. read more

I walked in with long dry ugly hair. I walked out with bouncy layers and sexy bangs! I love my hair and so does everyone else. What a life changing experience. It's just amazes me how a haircut can literally change everything. I've been single with no potential dates and bam got my haircut by Carolynn and now I have them lining up! Looks like 2011 is going to be a great year! Thanks Carolynn for the best hair cut of the century! read more

I just went to this salon, I really liked it, everyone was very friendly and they take their time rather than rush you through. I'm definitely going back. read more

I wanted so much to love this place. This salon is adorable and the hair dressers are so sweet. The first time I came here was for a haircut. I was there for 2 hours and I was the only client being worked on by my hairdresser. I've never been anywhere that took so long but the girl was new and I thought the cut was nice so I decided to give them another shot. The next time I scheduled an appointment I wanted to go from my blonde ombre to just all over brunette. I was supposed to see Larissa this time because the girl I saw last time no longer worked there. The salon ended up calling to reschedule me because Larissa had something come up. So I went to another new person. When I got there she said she was not aware that I was getting an all over color and was working on another client. I was there for over 3 hours to get brunette hair color and a cut. Then came the cost. I looked at their website ahead of time but I guess I should have discussed it with the hairdresser. It was $150 PLUS a $30 tip I left (I leave a standard 20% pretty much no matter what because I didnt feel like she should be punished for the salon over booking or not communicating what I was getting done). She said not to wash my hair for 48 hours so the color wouldn't wash right out. So I didn't. By the 2nd time I washed it the color was already washing out. So I just spent $180 for a cut and a color that lasted about a week. I won't be back and I'm open to suggestions for other local salons! I'm happy to pay salon prices but I've never paid this kind of money for a single color, for 3 hours to get a single color, no styling, half a blow dry because it got too late since I was there so long, and color that did not last 2 washes. read more

I used Waterfall when they first opened 25 years ago. At that time, Carolyn did my hair, and I was so impressed with her cuts! I moved away, but came back in 2011, and booked again. This time Christina was my stylist. She is so competent, warm, and easy to work with. I also had pedicures and facials, and was so pleased with the service. Now, I'm finally moving back again to retire. And, I'll be booking my appointments with Waterfall Salon & Spa. I am so impressed with the owner and her staff. They are always punctual. And I love Aveda products. read more

I've used Waterfall Salon's hair and pedi services for years. Always great, consistent work. Very relaxing atmosphere, and the entire staff strives to make me feel comfortable. Special thanks to Carol Lynn (hair stylist) and Melissa (mani-pedi expert). read more

I LOVE MY HAIR AGAIN. ....Both the haircut and the color, THANKS to MARISSA, one of the Stylist here. For a long time (before coming here) I had a love / hate relationship with my hair. I've always liked hairstyles that are very layered/ textured and above my shoulders. Many of the cuts and styles I ended up with just didn't seem to work well with my thick straight hair or the shape of my face. I also wasn't sure what color would compliment my complexion. I was really wondering if I would ever be really happy with my hair again. The shades that Marissa suggests are always right, being a warm medium shade and very shiny. (I like to change it up a little sometimes)She was also able to figure out the perfect cutting/ texturing technique for my hair which adds a nice amount of lift and makes it very easy to style every morning. No more frustration or wasted time. So I am excited to say, I truly do LOVE MY HAIR AGAIN. It really does make a difference in how I feel about myself, especially as I age. So THANK YOU MARISSA for being so talented, you are an Artist. I'm so glad I found you and the Salon. Also a SHOUT OUT for Brandy, Hillary and Danielle who are all awesome at their professions as well. Thanks Ladies, see you soon. Kristie read more

The facial was great! The woman that did the pedicure did a great job, but I found it odd, that that the salon did not provide her with a professional table, pedicure bath and an open location. She did my pedicure from the fireplace in a hallway. Very unprofessional ad tacky. I would certainly go back for the facial. I fell bad for the woman who has to do pedicures on the floor in a hallway....... read more

I had my makeup and hair done here for my wedding. They also did my mom's hair in the same appt block. I wanted a messy bun which sounds easy but it never really is easy to get that perfect messy bun look. The girls were very personable the whole time and not me out of there only 10 mins late than my scheduled time which is not bad at all when it's a wedding day. All of my friends were welcome to hangout and relax. My mother and I were offered drinks when we arrived and throughout the appt. I live in Maryland so I didn't get to do a run through but these women made me a vey satisfied bride! read more

I've been going to Waterfall for 3 years and am delighted with their work. I get haircuts, highlighting, and basic color. Even people I don't know compliment my hair. My highlights are smooth and perfectly blended; Carolyn is a master of hair color! I highly recommend Waterfall Salon. read more

I have tried to like this salon for a year, Christine was a hit or miss as a stylist, at her best it was a mediocre cut and at her worst I had to go to another salon to get it fixed. The last straw was when I was in the salon for a brow wax and she was rude and dismissive of me as her customer. I agree with the other customer who stated the wax for brows was overpriced. read more

Yesterday I had eyelash extensions done by Kelly. I have never had them done before and I didn't really know what to say when she asked me how I wanted them to look, but she took the time to ask many questions so she could fully understand what would make me happy. She was a pleasure to work with and as soon as I was finished and saw her work, I was thrilled. I am not sure how I ever lived without these before. I highly recommend her to anyone who is looking for this service. The salon itself is lovely, and all the staff were friendly and very accommodating. A+++ read more

I went back to see Marina for a Brazilian and it was great!!! She did a great job and is gentle. I will see her now for all my waxing needs. Need Brazilian see Marina at the waterfall salon and day spa, I recommend her highly. read more

I had a Brazilian wax last week and am so satisfied. Upon arrival I welcomed with a glass of wine. The estetitian was friendly, cool and quick. There is no doubt that I will be back for more! read more

Started going to Waterfall some years back after bouncing around from Placerville/Cameron Park salon to salon for the better part of a decade after moving here in 2000. Carol Lynn really gets hair. Especially my crazy hair. She knows how to listen and then works her professional magic. She is great all with all types of hair, as are the other stylists at Waterfall, whether you need a good cut, maintenance, and/or color. My husband sees Kelly for eyebrows, ears, and nose hair. At 70 he is still looking youthful, and I love her facials. Additionally, with a massage therapist and a mani/pedi specialist, it is a lovely spot for a spa day. I especially love that it is an Aveda salon and offers a good supply of wonderfully scented Aveda products! If you haven't tried Waterfall yet, it is about time. You won't be sorry you did! read more

I can't say enough about Waterfall Salon and Day Spa... it's all about service, quality, and pampering. Additionally, Waterfall is an Aveda Salon, so every service is imbued with high quality and nature-based products we expect from Aveda. I've had the pleasure of experiencing haircuts, full-color changes, highlights, root touch-ups, low lights, pedicures, and facials. The atmosphere is upscale, but not snobby. I would never have expected this level of service and talent in the foothills (I'm a native New Yorker and consider myself to be 'slightly cosmopolitan'). If you're looking for a new salon and want to try something new, try Waterfall- amazing talent without the pretense of the big city. read more

I have been to this salon a few times for pedicures and recently I went in for a manicure. I had a manicure with another salon using a gel product and I was wanting to have the gel removed. Even though Melissa wasn't the one who did the original manicure, she went above and beyond in removing the gel product. She was patient and I never felt like the process, which was lengthy, was a bother to her. The pedicures I have received from Melissa have always been wonderful, she gives you a lot of time and you will never feel rushed. My experiences are Waterfall have always been relaxing. Enjoy! read more

Waterfall is wonderful! I have very curly hair and my friend recommended Christina. I've been getting the Coppola treatment here for the last year and a half and LOVE it!! The products are all great, and I feel like I'm being good to my hair despite coloring and the keratin treatments. It's a nice atmosphere and convenient location with lots of parking. Plus Christina is a sweetheart! read more

Great salon! Had eyelash extensions applied yesterday by Kelly. She did an amazing job from start to finish. Since this was my first time I had many questions. She spent the time up front explaining the process, care and maintenance, thoroughly answering my questions. She is very knowledgeable and really captured the look I was trying to achieve. Thank you Kelly ! read more

The best salon! They can do anything you want. I had my hair done at Waterfall last year and I'll keep coming back. If you have long hair and want someone who knows what they are doing, this is the place for you! read more