I have been going to Asante Spa for about 15 years and always have found their massages enjoyable. After a workout or if I have had an injury, they always help! They have a wide range of options but I usually get a deep tissue and occasionally, a hot sone massage. Times very as well...up to two hours. They have a great waiting area which includes an outdoor private area with a wall waterfall. They also offer a discount if you belong to the gym next door. read more

Asante Spa - Outdoor waiting area. - Day Spas Near Me - El Dorado Hills, California

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hi guys save your money , your time . The staff is rude , unprofessional. I got a facial done here after the family my face got swollen I called them back to tell them I wasn't happy with facial they told me we would give you a free facial I told them I wanna give it to my SIL. ( who the time got a facial with me ) I said I don't wanna come back because of what happened to my face . but i want sil to use it for her facial with the lady that did her facial . they said ok when sjes ready to book call her we will get her in. I have called 3 times and they put me on hold for very long time never get back to the phone , or they hang up on me . when i tried calling back they would send me to voicemail. Today I called again kelly picked up I told her the story she said oh ok hold on, she came back to phone and kept saying hello , hello was acting like she can't hear me and hung up on me.... of course i kept calling back they sent me to voicemail every time . they play games . And keep in mind we spent over $450 here . just to get disrespectful .... save your money and time it's not WORTH GOING HERE , they are scam!!!! :) read more

Had a massage from Sage absolutely amazing!! Beautiful spa, very serene. Will definitely return soon!

I tore my ACL and had a lot of swelling in my knee & calf. My physical therapist had me doing some lymphatic Drainage techniques to help with the swelling. I noticed a sign about a Lymphatic Drainage massage while at the gym & my physical therapist encouraged me to make an appointment. I scheduled an appointment with Kara, Kara took time to ask questions about my injury before the massage. The next day, I noticed that my knee felt lighter & had a greater range of motion. I was able to get in two more massages before my surgery, & have scheduled a massage soon after surgery. I recommend a Lymphatic Drainage massage if you are recovering from an injury. read more

It's hard getting a response for an appointment. On Yelp many complaints, on their Website they show all 5 stars...I find that the opposite of what people say on yelp. Hopefully, someone will respond to my request for an appointment. read more

Second time having lymphatic drainage massage. Cara inquired about my previous appointment. Recommended her to another member at the gym.

Didn't seem like the masseuse was very experienced. Kept leaving and doing something at the desk. Not relaxing at all. Really didn't want to hear the chime that she was ringing. Not sure of the reason. Wasn't helping, just annoying. I'm done. read more

Fantastic waxing service! I so thought it was going to be really painful. It wasn't bad at all!

I have been going to Asante Spa for 8 years. My husband and I have had several massages and facials. I booked a facial for myself and a friend as well as a massage for a Sunday. When I called to book, I asked about the various types of facials and the costs. The facial I was most interested in getting was a hydrafacial for $199. When I arrived, I met with my esthetician and she discussed 3 different facials. I chose the hydrafacial. When it was time to check out, I was told my hydrafacial was $275. Shocked by the price, I told the front-desk person that I was NOT told my hydrafacial would be $275, otherwise I would have chosen another service. She stated that I was given a "deluxe" hydrafacial. My esthetician DID NOT tell me she was upselling me nor did she discuss any pricing with me or mention that I was getting a "deluxe" hydrafacial. I complained, and the front-desk person said she would let their spa manager know about my dissatisfaction. I paid $315 AFTER TIP for this "deluxe" hydrafacial that I didn't agree to and left with my experience completely ruined. When I called to speak to the spa manager, it was even worse. I was peppered with questions when I called to speak with the manager like it was The Inquisition and made to feel VERY uncomfortable and unwelcomed. I was met with, the most condescending and combative attitude by this spa manager, "Yes, I know who you are, my staff told me about you. I am sorry you feel that you were not told the proper pricing, but my esthetician told me that she quoted you the price for the "deluxe" hydrafacial." Now I am a LIAR? I was absolutley LIVID that I was treated that way and spoken to in such a horribe manner as a returning customer. My husband had a 1.5 hr massage at $150, my girlfriend had a facial at $145 and I wanted a hydrafacial for $200. That's $495 of services in one day, brought to this establishment by me, the customer. As mentioned, I have been going to the spa for 8 years without issue until this visit. What would be the purpose of me wasting time and energy to have them adjust my bill by $75 to make it right if I were lying about the "unspoken upcharge"? The spa manager was so rude and condescending and offered a credit, however, after dealing with her, I decided I will NEVER return and told her I wanted my bill adjusted. She said, "great! I will send you back to the front-desk and they will take care of it for you." What kind of "manager" speaks this way to customers, who are paying for a luxury service; something not needed, but a luxury? It's obvious that her leadership has impacted the attitudes and behavior of her staff as well. So sad. So dissappointed. I loved going there and now I will NEVER return as long as that manager remains at the spa. Let me know when she's gone and I will consider returning. BTW...I NEVER post reveiws on YELP or anywhere else, but felt the need to voice my experience in the case others have dealt with this situation, with this spa manager and her staff. read more

This place is amazing! I would give it 20 stars if I could. I did the CBD massage. It's so relaxing and the staff is so sweet and nice. So relaxing. Highly recommend read more

From the moment we arrived we felt pampered. The staff and facilities are very busy inviting. We were a group of four gals in for facials and they were wonderful! Can't wait for our next visit! read more

Amanda provided an awesome deep tissue massage, the room temperature, oils, sheets, everything had the ideal temperature. Thank you! read more

It is rare that I get a break from work and raising my 3 kids so when I booked my 1.5 hour massage I was really excited. When I checked in the ladies were nice and escorted me to the back. On the door entering the treatment waiting area it says quiet voices. The lady brining me back was speaking to me in a very high volume which I thought was odd if other member were getting a massage. When I got to waiting area they had a sweet spread of nuts and cheese and chocolates ( none of cheeses , meats or dip was placed with ice to keep it from spoiling) there is a lovely outside area clients can sit and relax to with a water fountain but today they had doors perched open and two vendors selling items. They were also very loud. I found this odd to have the door open and vendors not being considerate of customers about to have treatment or just finishing treatment. I was called back to my room and got settled. I spoke to my massage therapist and she agreed that it was way too loud and went to speak to the vendors and staff. For an entire hour of my massage doors opened and closed, staff were very loud and inconsiderate that people who come for treatment are expecting a quiet calming massage not one filled with busy voices, laughter and sales taking place right on the nation with doors wide open. I have come to this establishment two times prior and had never experienced staff forgetting why people visit their place. After I was done with my massage I was not relaxed like the prior times, the vendors even came in speaking with staff drinking champagne and were not even considerate that I was trying to relax after my treatment. I made a comment to them that they were too loud. The meats and cheese that were truly done with the best of intention were still sitting out and had no ice to keep them chilled. I left ,sadly , without feeling heard or even considered. My massage therapist was awesome and apologetic for how the spa was being run that day. The staff in front checking me out didn't care that I was frustrated. I was trying my best to be sweet with my complaint , it is not often I get to treat myself with something so nice. Please consider retraining your staff that once they enter those doors voices go to a whisper. Even in the front lobby , voices travel and that is not fair to the clients in the back. They have a wonderful outside patio that has the ability to close doors , they have a wonderful pool and hot tub that clients can access ( which I would have done had I been in a more relaxed state ) when putting out sweet treats and meat and cheese trays please remember that those items need to have a way of staying cold. It was honestly a beautiful display but not when they had been sitting out for two hours. I do hope to have a more favorable review when I find time to visit again read more

Asante Spa - Special Mother's Day spread. No ice under veggie dip tray, meats and cheese had sat out for over two hours without a way to keep cold. - Day Spas Near Me - El Dorado Hills, California

Again , I had a wonderful experience today ! I was greeted right way with a smile. My massage therapist, Lauren was amazing. ! She was friendly, listened to what I needed and her hands found all the right spots. I will defiantly book with her again. read more

I recently came here for the first time. My in laws bought me a gift certificate to get a facial here. They were able to get me in the next day at the perfect time for me. When I walked in it was super nice and relaxing and the staff was extremely kind. This was my first facial ever. Amber was my esthetician. Amber was fantastic. I have never enjoyed something more in my life. She tailored the products she used since I am pregnant and we chatted it up the whole time. She gave me the longest most relaxing gentle neck and shoulder massage ever. I am very sensitive and have never enjoyed a massage, but she was amazing. She even recommended an organic cleanser at the end. I am not sure how often I can come back since facials are pricey, but I loved it so much and really appreciate the staffs care. Perfect first facial for me. read more

I am a working professional. I work remotely. I had to cancel and reschedule my appointment at Asante Spa twice over the past week due to unexpected last minute requests for Zoom meet-ups. I called three times this morning starting at approximately 9am to request a last minute reschedule for my 12N today (they have a 24-hour cancellation policy) with a detailed message. No return call until 2:53PM - - - a voicemail wherein Gina requested that I call back for a reschedule. But they certainly had time to charge my AMEX for the cancel. Shortsighted. Asked that the Manager call me. No call back. Unprofessional. read more

Got a great full body deep sports massage from Sage! It was wonderful, I would definitely recommend Asante Spa for a massage! Thank you Sage! read more

Asante casually cancelled on our group today 2 hours before appt. We had a special sister birthday day planned. One sister came in from out of town. Dismissive attitude, no back up , no appointment maneuvering. I've worked in spa my entire career and we would have never cancelled on a party especially without offering to comp all 3 massage bookings from the party or making enough efffort to make it happen. They lost a new neighbor who would have been a good client. read more

I used to go to this spa all the time, but I switched because I had problems with no one answering the phone and no one would call me back for days. I had similar issues when I ordered products; no one would call me back. Loved my massage therapist so I decided to try to make an appointment. Someone did answer the phone. I advised her that I stopped coming in about 6 months ago because of the time it took someone to get back to me. She said that they are busy a lot an TRY to get back to customers within a couple of days. You have got to be kidding. I owned my own business and would never think to take 2-3 days to return phone calls. Apparently, they don't need the business. I hope Heidi finds another spa to work at that takes customer service seriously. read more

Had a great microdermabrasion facial with Natalie here. Will definitely be booking more. She had great information, recommendations, and went above and beyond for the service. I always have good experiences here. read more

I come here because it's right by my house and have had a lot of massages over the past year. The spa itself is really nice and relaxing. A couple times the massages were just okay, but any time I've seen Salem they have been amazing! She's consistent and really listens to me when I tell her where I'm hurting and my problem areas . Super relaxing, perfect pressure, she's professional and I always feel so much better afterwards. I highly recommend her! I do have a few things I wish they could improve on: *Having a couple designated parking spots in front for the spa would be nice. I usually have to park super far away and the parking lot gets a little chaotic because of the gym. *I wish they would ask me if I want to rebook before I leave! I always mean to ask but I'm usually too sleepy to think about it but I would probably come in so much more often if they did. *I don't receive appointment confirmations or reminders. I always remember but it would be nice to know that my appointments are confirmed on their end. read more

Heidi gave me the best deep tissue massage I've ever had! I've gone to places and asked for "deep tissue" before but nothing compared to this. She released all of the tension in my back and neck. Heidi is also very friendly and made me feel comfortable and relaxed. It was my first time at Asante Spa and I will definitely be back. Loved the ambiance. read more

I must say I was disappointed. I went for a manicure. My manicurist was young and I don't believe she was too experienced. She was very kinda and personable. I felt for the price you pay I would have gotten better quality. I was not satisfied. The other manicurist in the room was very rude. I said hello to her and tried to make eye contact but she quickly turned away. Her demeanor was very rough and she made it uncomfortable to be in the same room. She was speaking to her guest and making rude comments about individuals. Some people seem to love this place and maybe the other services are enjoyable. I personally will not return. read more

well, if you are brown or dark skin, don't go to this place. The manager is a rude and insincere person that I have ever met. The therapists don't show up, the massage is very substandard, what you pay for and the massage you receive is completely different, and the staff is unfriendly. Go somewhere else. read more

I highly recommend Asante Spa to anyone and everyone. This place is everything you dream a Day Spa to be. Clean, cozy, relaxing!! I booked a Hot Stone Massage and received a wonderful treatment from Tina. She was thorough and professional the whole way through. Just what I needed and I loved the fact that she didn't try to talk to me the whole time. She read me perfectly. She was great! The only thing that I would like to add is the fact that when I booked my treatment a week ago I asked if they had any add ons. I have been to this spa quite a few times and I know that they typically have these for 50 or 80 min massages. The lady that I booked with over the phone said that they were not running any specials this month. I know that to not be the case as I am on their email list. When I got to the locker room to put on my robe I noticed a paper in my locker advertising the monthly add on. Which was in fact a dry brush exfoliant for a 50 or 80 min massage. I wish I would of had the opportunity to take advantage of that. All in all I had a great treatment and I love the spa itself. But if the front desk would of known the monthly special it would of been extra special for me. So if you are looking to book... be on the email list and be proactive about knowing what kicker they are advertising that month. I wish I would of been more proactive in that regard. read more

I've been going to Asante Spa (and the sports club) for 13 years and they've been good enough, though rampant turnover and higher prices. Now, they insist on a credit card on file from all customers just to hold a $15 brow appointment. I've never no-showed ever, and find this especially poor customer service, particularly for long term clients with no records of no-shows. My family will be finding a new service provider that we can better trust. We don't just give our credit card out to people to use without our explicit permission. read more

I would just like to say I go to this spa all the time and the service has always been amazing. However, the last tIme I went to the spa for a facial and to use the steam room and facilities was a horrible experience. I checked in was told just go back with a flick of a finger (very dismissive) and was told sorry we have a large party so there is no lockers no robe or sandals available and just deal wIth it. Anyone who has been or goes to a day spa understands you should probably get a locker. So didn't get a locker staff didn't care were rude about it I didn't get to use the steam room, didn't have a place to put my purse safely and ended up stuffing my bra and top clothes in my purse and kept it in the room with me. Not sure what staffing issues are going on and if they have new management but they really didn't care they overbooked. What would have happened if I was having a full body procedure am I supposed to run around naked?? As far as the facial goes it was amazing as always and she was entirely professional and amazing at her job. read more

I have been getting a gel manicure here for three months!!! I just took my gel off and found fungus on 4 nails!!!!!! They claim "it couldn't be them" but I never went anywhere else!! My physician said it was from dirty tools and I probably had it from two manicures ago and they just painted over it. Every time I went I would get a new nail tech because they kept leaving, now I see why the good techs left. Gross. ***the review from Heidi with 5 stars is an employee, so that says a lot about how this business is run**** read more

Asante Spa - Day Spas Near Me - El Dorado Hills, California

Just had the best facial ever! Tony was so meticulous, gentle and knowledgeable. Can't wait to go back. People at the counter were also lovely and welcoming. read more

Was really impressed by the plaCe. It was quiet and peaceful. I took my daughter (5yr old) to get her toes done as a special treat. She loved it. I don't think Ive ever seen her sit so still. Kellyn (who is the new supervisor) patiently waited while my daughter picked the perfect pink. read more

Showed up for a microdermabrasion appointment, they said the machine was broken. Come to find out it had been broken for a week and no one bothered to call me to let me know. When I brought it to manager's attention, she was dismissive and said she was so busy, that she did not have time to check the books. Not acceptable customer service in my view. 1 star for customer service. However, I do like getting facials there. If the esthetician left, I would too. read more

Do Not Go Hear If Think You Might Have Cancer or Have Cancer!! I had scheduled a wrap, showed 8 min late but they knew I was stuck in traffic & had driven 1 hr to get there. Upon arrival I told them I understand my procedure would be shortened however, the mgr came out & informed me there wasn't enough time for their monthly special & I would need to do a facial or message. I told her I had a breast biopsy 2 days ago & was wearing a sports bra so, would only want the wrap below the breast. Not only did she refuse to allow this service but, any other service because I "might" have cancer. I then agreed to a facial or message but she said, since I might have cancer they would not service me at all. I was shocked! I explained I volunteer at American Cancer & a message or fascial is fine & is good for patients helping you feel relaxed. She said, their products might cause cancer to spread or cause other issues so, they would not even allow a facial. I left for my 1hr drive back home in tears & feeling like I had some kind of contagious disease. I heard from the cancer specialist about an hour later to be given good news...I do not have cancer! I then asked about having a message or facial she laughed & said, she had never heard of a spa refusing to service anyone with cancer. The only reason it would be an issue is if they caused a fracture so, beware according to the manager of what their products might do. I called the spa & left a message that they need to do their research, be honest, remove my cc, cancel my message scheduled in 2wks for both myself & my mom that is a cancer survivor. I was called back to be told my cc info was removed & a mgr would call me back. I waited 2 days for their response before sharing this. I never heard back so this goes to show you they don't need or want to keep their customers especially, if you might have Cancer! I do not recommend going here if you have cancer, might have cancer or have had cancer! read more

Me and 4 other girls came to this spa for a chill bachelorette spa day..... OMG I have been EVERYWHERE for massages and the only other day spa I have been to for a day spa was thunder valley. When I say this spa is a million times better and they serve lunch!!! And the people are sooooo nice all the girls LOVED all of there service I personally had ASHLEY for facials and she did the best facial I ever had while also being the chillest and sweetest person ever. Also SAGE did my massage and exfoliation and best massage I have ever had. There amenties are also unbeatable we literally got there when they opened and stayed until they closed. We are literally already planning our next spa day already. Was like going on a vacation being there read more

I had a fabulous Massage from Sarah. She was attentive concerned and aware of my issues and worked them out. I aM also a massage therapist an she was totally intuitive to my achey bits and pieces. A dAy after and my shoulders neck scm tmj are feeling so much better! read more

Continued disappointment with service here. Have given it a shot so many times and have gotten a couples massage (which we were right on time for) but with the waiting in lounge started 10 mins late and ended after 40 mins for a 50 min. Massage. Good experience with Jessica and waxing. Pedicures take a long time and are more expensive than nail salons, which is ok if they had good service, but just now I walked in and asked if they had availability, they said yes. I sat in the lounge for 15 mins. With no one speaking to me and knowing it takes an hour, I gave up and left...wasted 15 mins. Sitting and waiting when they said there was no wait. We planned an event at the gym and we're told they would be there on site with massage chairs, called the day of to confirm and they completely blew me off. Maybe they are this way because they have enough clients/regulars, not sure...and I have experienced good service there a few times...just not consistently and this is a year of me having spent at least $400 there. read more

I just took my girlfriends for a manicure and it was a great experience. Was our first time in this spa and no regrets! They accommodate us to be together. The girl who did our manicure was very sweet and did an excellent job. read more

Horrible customer service. Worst pedicure ever, place was dirty and the technician was rude. Over priced. I should have left like my girlfriend did but I didn't want to be rude, I stayed and tried to finish. She cut my cuticles and they bleed. I am nervous about an infection and have to keep them clean with antibiotic cream on. Waste of money, I will not return. read more

Massage? YES! Facial? YES! Mani or Pedi? No. I absolutely love the experience both times I've had facials with Gabriella. I cannot remember the name of the massage therapist, but she was fantastic also! The manicure and pedicure were rushed and awkwardly unfriendly. It felt like I entered an entirely different business. read more

HORRIBLE!!! The spa used to be amazing and has gone down hill. The massage therapists have no experience, don't waste your money. The quality I'm sure has gone down since COVID but they need to read these reviews and hire qualified people. The girls at the front desk are rude and have no skills with customer service. read more

My wife and I had a couples massage the day before she was scheduled to be induced for labor. As we went into the massage we did not know price (were not too concerned), and did not have any expectations going into this relaxing retreat. With hopes to get first class treatment, the results were sub par. Check in was fair, we were about 10 minutes early to the appointment but found we should clearly be at least 20 minutes early if we choose to go again. To start, we had a nice entry to the spa which they did very well setting the environment. Although we still did not know how long the massage was, our hopes were high. By the time we entered the the couples massage room we had been 5 minutes behind schedule in which they let us know our massage would be 5 minutes short because of lack of time. This is where I asked how long the massage was and they stated 50 minutes. I asked if they have any longer times but they stated 50 is all they can do today. At this point I was content but was beginning to slowly loose confidnece in the expectations I once had. The massages were reasonable considering the circumstances but once we were all finished up it was the ending of our experince that came to an unfortunate close. As we exited the massage we went back to the room to relax and have some water and fruit. As we approached we heard two people talking, one a staff memeber the other a client. While all we wanted to do was relax, the staff member and client continued to talk loudly between themselves. We decided to go outside to relax where they did not have cushions on the patio furniture although it was 75 and sunny. In leaving, we were fairly disappointed but figure this is an establishment attached to a sport club, perhaps we should reconsider our spa services. We WILL go again for the benefit of the doubt and will reconsider at that point. Team O read more