One RUDE AND DISRESPECTFUL OWNER!!!
I was a customer of this car wash on Beechmont for over 5 years and signed up for the monthly billing plan as soon as they offered it. This past August I went through and the wash knocked the mirror cover off my 2019 Civic. However, no permanent damage was done... to the car anyway.
I asked them to have the manager to call me. It was actually the owner James (Jamie) Jones who called. I told him that the mirror did not seem to be seriously damaged in any way but that I wanted to cancel my monthly subscription. He indicated that this would be no problem and he would refund me the remainder of the month on the plan.
Unfortunately, he never did. No bid deal though, less than $20. That is, until they billed me again in September. After stopping in on Beechmont and talking to the manager, she apologized and ran a refund for that month. Unfortunately, that didn't work either.
I never received that refund as well. I stopped in again last week, early October now, and talked to her about it again. She said she would check on it and call me back. She did and said it was taken care of and I should receive the refund for both months within a few days. This time I did receive a refund for both months... but wait.
A few days later I get a notification that my credit card on file for my monthly subscription was declined.
That's right, they tried to bill me yet again.
This time I got a call back from the owner again. I tried to stay calm and reasonable. However, he continually interrupted me, told me there was no way it could have happened, that I had to have been mistaken, that they have a new POS system, that he can show me the screen, etc, etc, etc.
Finally I just told him that I didn't care about all of that, that the what or why just doesn't matter. I just don't want to be charged again.
After that he got mad, told me there was nothing else he could do and hung up on me.
I really thought this was a decent car wash and used it for years. However, just know that if there is ever a problem, it won't be fixed quickly, it won't be fixed the first time, and the owner is a real jerk that just doesn't care about you as a customer. read more