I had the exterior cleaned to remove snow and salt debris. The worker did an excellent job; went over and above what I asked for; extra work around all doors and window frames. No complaints whatsoever and he deserved the tip I gave him. It sounds like the complainers in these reviews can't be satisfied with any efforts made on their behalf to clean up their trash. You should keep the inside of your car clean by yourself! read more

THE WORST! I had my car washed and the person doing the interior obviously spilled some kind of cleaner that left a big stain on front passenger seat. I thought it was just a wet spot but it left a huge stain after drying. I spoke to the "manager" who was extremely rude and she told me they couldn't do anything about it. Wasted $30 + $4 tip! TIDAL WAVE which is right down the street is SO much better and cheaper. I pay $23/monthly for unlimited washes and don't have to worry about some moron ruining my car. MS CLASSIC is a total ripoff! I see many others agree with me. BIG RIPOFF! read more

They do a great job I value my new car a whole lot and I expect it to be detailed perfectly. read more

Ive gone there 35 years. Paid 32.00 plus 10.00 tip as car being dried thunderstorm started oit of no where. They always gave raincheck if it rained within 24 hours. Nope all they wanted was to close early and get out. Manager wouldn't even look up said no refund no raincheck get out . Acted like none of them could care less about customer or employer read more

The cleaners damaged my car seat. They broke the seat casing by leaning their body weight on it. It cost me $400 to repair. I sent photos to the manager, I sent the repair invoice and called them over and over. They did not apologize, they dodged my calls and took no accountability for the damages. I had previously used them. I will never go there again!!!! I am out $400 and they don't care. NEVER USE THESE PEOPLE. THEY DON'T CARE IF THEY DAMAGE YOUR CAR. read more

I had the basic car wash today 8/29/24. When I got in my car after he vacuumed, my seat (fabric) was very wet. I asked for a dry towel & they said didn't have any. One finally brought me some plastic. After leaving, I noticed the windshield still had bug remains stuck on, so I went back & asked them to please clean my windshield. He said it wasn't coming off, so I showed him that if you rubbed harder it would. He walked away & threw down his towel & said "I don't make enough money to work that hard!" I told him I just paid almost $30 for a car wash & he walked away! I will never use this business again! Just awful! read more

SAVE YOUR MONEY. this place is a scam. i should have read the reviews before going, but i was in a rush to get my car clean. when i called i was told this is a "discount detailing" car wash. my car came out dirtier than it went in. tell me how there is pet fur in my car - when there wasn't pet fur in my car before i took it there. wtf! i have a sprained wrist which is why i paid to have this done- then spent the next 2.5 hours cleaning and scrubbing my car INSIDE AND OUT after wasting time and money at this place. I don't have photos of the exterior but i can tell you- it was NOT clean. so disappointed. I can't believe how much i tipped before even looking at my vehicle! i would've asked for my money back. cannot recommend this place. **if you're looking for a GOOD car wash i recommend Mr. Classic in Florence- they are actually good there!** read more

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I haven't been here since last year bc I just wasn't spending money on incidentals while unemployed but, now that I'm good to go financially again I looked em up to check their hours of operation today and saw they were closed on Sundays. Slightly bummed I can't go today I realized their reviews were more negative than positive and I was shocked by this. I've been to this car wash at least 5 times and have never had a bad experience. I've also spent hundreds of dollars having professional detailing work on my vehicle before and while I can appreciate the amount of time and effort that goes into those detailing jobs I also understand that kind of extreme deep cleaning isn't always necessary. What make this place so great is that for just $50 (the works package plus tips to your vacuum peeps) you're basically getting a quickie detail sesh to maintain your sanity and keep your vehicle looking fresh. Hopefully I can swing through tomorrow and get the same kind of quality job I've received in the past, and if you read this review and also go get your car done here and feel like the service they provide is worthwhile, maybe you can pay it forward and leave them a nice review bc this world needs more positive words and good vibes floating around. Supporting small local businesses and being kind is a really great way to start read more

I paid $36 for a car wash and the outside looks good, but the cup holders are still sticky. The steering wheel and monitors are still dusty. It doesn't even look like the passenger side of the car was vacuumed. I should have checked better before I drove off. One positive note: the girl working the counter was super nice. read more

Ms Classic Car Wash - Car Wash Near Me - Fort Mitchell, Kentucky

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This car wash is very inefficient. Waited over an hour for a wash and for them to 'clean' the inside. Windshield still has dead bugs on it, passenger windows were not cleaned at all, fingerprints still all over them. Seats still had crumbs and debris all over them. For the amount I paid, $32 plus tip, I would have expected a much better job. Don't waste your money. read more

Was it perfect? No Did it save me from having to do it? Yes I could have paid over $100 to have someone detail my vehicle but money doesn't flow that way for me. My husband took it over for me, to have them just wipe it out & have it look nice. It only cost me $ 40....my husband tipped $20. So I still came out less than the cost of a detail. Please tip for your services or stay home & do it yourself. The poor young men told my husband that hardly anyone tips them & if they do its a couple of dollars. That's sad. They are paying bills too. read more

The second our car was finished, we walked up to it, to go take a look. Immediately this woman starts shouting at us that we weren't going to tip so "get the f*** out. " We haven't even gotten to the car before this happens. I looked back and said excuse me? She then proceed to call me Bi*** and told me to clean my own f***ing car. I went in to talk to a manager. The manager wouldn't even come out of the back to talk to me. Made the poor front desk woman take the brunt of it. Then said employee comes in and starts shouting at me some more continuing to call me names then storms off. Go to Mikes across the street and save yourself the time & trouble. UPDATE** the manager never called or emailed us back, she just cowered in the back room and wont even answer the phone. Then we also found that they damaged our weather tech floor mats and didn't put the water plugs back in them (Jeep). *** read more

Wife loves this place so therefore love this place. The combination of washing AND VACUUMING sets it far apart from its "COMPETITOR" across the street. The price right and should allow everyone to TIP the employees. These people earn it. They might be a little "rough" to look at but they do a hell of a job you will want to reward their efforts. read more

It took me a couple years to go back to this car wash to trust them after my last cleaning because I not only tipped them when they were done but I realized they swiped all the change from my car change holder. If they will steal all the change from your change holder what else are they stealing from peoples cars. Gave them a second chance now a couple years later and get in with my backseat looking like this. See picture. Do not recommend this car wash. read more

Ms Classic Car Wash - Car Wash Near Me - Fort Mitchell, Kentucky

I love this place! They do a great job and have always been great to work with. I just took a car there last week and it looked great. I plan to bring another one in this week if the weather cooperates. read more

I called two times to tell the manager what problem that I had, with their car wash. And didn't get a call back, so they don't care what they do. They put tire shine on by bucketful, as I drove away it sprayed all over the side of my white car. IF YOU ARE IS PARTICULAR OF YOUR CAR AS I AM I WOULD NOT USE THIS CAR WASH. read more

Ms Classic Car Wash - Car Wash Near Me - Fort Mitchell, Kentucky

I wish NO star was an option. Whatever you do, do not go to this car wash. My car got major gashes in the paint while in their car wash. The employees confirmed it occurred while going through the wash bay, that the scratches were not there prior to going in. It's been almost an entire month and the owners have not reached out to me to try to rectify the issue. They are not going to like my next steps of action. If you love your vehicle, DO NOT take it to this car wash. It has been 2 months and I have not received any response from the company. They are CRIMINALS! read more

Update: this place has done a complete 180 and we couldn't be more disappointed. I went back for an upgraded car wash a few months ago and they did a pretty shoddy job. Then my husband tried them again last week. They are now staffed with rude, profane teenagers yelling and cursing at each other in front of customers and AT CUSTOMERS WHO WERE LEAVING. The girl who had to drive my husband's car from the automated wash to the place where the kids were cleaning the interior started cursing loudly when she found it to be a manual. Another kid was screaming expletives and throwing his towel around when he got tipped $2 after cleaning an SUV. After all this, it took an hour to get a shoddy clean AND they raised their prices to $18 for a basic car wash. We will be finding a new place to get our cars cleaned. My review below is my previous 5* review that I'm leaving up to show how much the quality has dropped. ..................... I wish I could give them more stars. We got here at 4:40 pm (they close at 5pm) on a Sunday. Picked the basic car wash for $13.95. My car has a LOT of dog hair from my pug and these guys are miracle workers! They worked on my car for a full 30 minutes, got her spotless and got most of the dog hair out. She hasn't looked this good in years. Chris and Daniel worked on my car and I will ask for them by name in the future. Worth every penny of the cost and tip! read more

Paid over $100 for a detail both in and out. Got it home and noticed they hardly cleaned anything on the inside. Seemed rushed. Got a wax and they didn't buff it out in half the places and had to do it myself. read more

I visited the carwash on 11/26 for exterior and interior wash. The worker who cleaned the interior has accidentally broke the button that controls the mirrors. I called the store and spoke with the manager on 12/03. She said she would let the owner knows and the owner will contact me about the damage. I didn't receive any phone call so I called back on 12/13 and I was told that the owner was on vacation and just got back. He/she will review the messages and call me back. No call back so I called again today on 12/20, I received the same message that the owner has been on vacation and just got back. This is an example of irresponsible and poor customer service! They are basically ignoring the claim and not returning any calls! I will never ever go back again! Please do not go there unless you are willing to risk your car! read more

READ THE REVIEWS! Not worth it. There are so many other options s out there for better quality service, better price, better clean, etc. Seriously, don't bother, just drive the extra few miles to the next place read more

I do not recommend this car wash.very slow service,poor management, inconsistent.many better options.one star.

this place is amazing. I love going here. I love how easy and converted it is. I was really desperate for a car wash and they were closed so I went over to try out Mike's across the street and had a terrible experience. next time I will just wait it out and go to Ms. Classic where I know they will do a good job. read more

I typically take pride in washing my own vehicle, but in the winter it's hard to find sunny and warm (enough) days to make that happen. So I wanted to find a place that does a quality job on the exterior. Ms. Classic was recommended to me by a friend - so I wanted to give it a shot! From the looks of this place - it seemed like they were just giving washes away - it was PACKED at 11:30 AM on a Wednesday. The operation is extremely efficient. You wait in line, pull up to a stand where there's an attendant who marks down what service you're looking to have down. They then hand you the paper to take inside and to pay, and they pull the car through the wash. While Ms. Classic offers full service (interior and exterior), I opted to just get my exterior cleaned. I selected the "Ultimate Car Wash" which was $10.95, went inside and paid. The desk attendant asked when I paid with card if I needed cash back to tip, AKA they want you to tip. Overall, the wash was well done. It's definitely a quick service, but I like that they do an underbody spray and also hand dry the vehicle with towels. They even have you inspect the car before you leave to make sure it looks as you expect. Update: I returned for a full service wash, in and out. I made the mistake of handing my tip to the guys who did the interior work as I was walking to the car. He then neglected to do a walk around, and simply walked away after handing me my keys. I noticed the next day that my Yeti tumbler was missing from the cup holder. I sent a message to the owner on the website with no response. I called to check to see if it had been turned in, and the answer was no. Mistakes happen, but it definitely left a sour taste in my mouth. I won't be back. read more

brand new car, second wash after purchase, and it came out dirtier than it went in. so disappointing! never again! the employees were friendly enough though. read more

Ms. Classic is a speedy, affordable car wash. Professional service, hand dried, and vacuumed for $12. During the summer, you can sit outside as you wait. Minus one star for difficulty entering the business. Conveniently located off of 275 in Fort Wright, the congestion from KY-17, Orphanage Road, and the neighboring Walmart make it inconvenient to access Ms. Classic. The entrance to the business is a left hand turn a block between two busy intersections and no stop light for oncoming traffic. It would be great if they built a connecting driveway at one of the stop lights. read more

Ms Classic Car Wash - Car Wash Near Me - Fort Mitchell, Kentucky

I just moved into the area and was looking for a car wash to visit and this was the most convenient one. They did an awesome job!! My dog sheds like... well, a dog.. and they got up virtually all of the hair which I have never been able to do myself. All the employees I interacted with were super friendly. I had forgotten about a magnet on my bumper and they made sure it got back to me before going through the wash. Definitely will be back!! read more

Really great service with a smile, but... No more buts! Someone read my prior review. The facilities have been upgraded. Including a new parking lot, more benches outside and new signage! read more

Ms Classic Car Wash - Crumbled parking lot - Car Wash Near Me - Fort Mitchell, Kentucky

My car was pretty clean to begin with but I wanted spotless heading into a nice weekend of weather. Its pricey, lets get that out there, $28 for the best PLUS tip. The two that were drying and tire work could have cared less, just wanted the tip. Wheels were still dirty (brake dust) and not much tire dressing on it at all. They literally spend 4 minutes on it after it came out of wash area (I timed it). Maybe my bar is too high since I am from the other side of the river and know of a few places that would charge the same or less and get more attention to detail. Will not go back, I can use a self wash and dry myself or go elsewhere, disappointing since its close to work and on the way home. read more

Similar to other customers experience my car was damaged while in the care of car wash staff. The paint was pitted or scraped on the door surface and edges. I think the detailing crew dragged a dirty hose across the door openings and banged it against the door exteriors. Management just shrugged and took my number but the owner has not returned my calls. If you have a nice car this is NOT the place to get it washed. read more

The guy who cleaned my car was more interested in his cell phone than cleaning my car. Had to remind him to do the tire shine (I paid for that). He told me that he only takes care of the inside of the car. Called the shop and was told that is not true. The outside detainers are responsible for the tire shine. . Got in my car and noticed a lot of dust on my leather seats. Called him back and pointed this out to him. He then cleaned them. He also did not clean the inside back window. Have left Ms Classic previously with a nicely cleaned car- not this time. read more

Lazy employees sitting in the front seat of my car with the doors closed not working talking, while my car is running and they have the ac on relaxing. When they call me over to tell me my car was done, the floors of my car had not been vacuumed, dirt every where. I go inside to tell a manger and she tells me to leave the property after extending her hand placing two fingers in my face. This would be the supposed General Manager Mary Ann. I asked to speak to the owner. She gets the supposed owner on the phone, a women, who I do not believe was the owner. After calling the BBB I was informed that the owners name was Randy Godman. Anyway Mary Ann rudely interrupts me while I am trying to talk. So we have some more choice words Mary Ann and I and then the owner tells me she doesn't want to hear it to just leave. So Randy if you are reading this. I have been to your place of business a million times. I have never experienced anything like the ppl at your business today, not working and then managers sticking up for this behavior in such a way as this unprofessional person Mary Ann. There is a Mikes Car wash being built right across from Ms. Classic car wash and guess what that's where I will be going for now on. And judging from the reviews that I have seen there will be a lot of ppl coming with me. read more

I spent $24.00 and 40 minutes for my car to still be half wiped down on the driver side and not barely touched by the female that was supposed to clean the right side, The smell inside my car when finished smelled like moldy rags. I paid extra for a cherry spray, My steering wheel was loosened while they were cleaning and never locked back into place. I will never return. A total waste of my money and time.Very disappointed that I had to spend my own time to have to come home and do the inside right on my own. Never again will this place get my business. read more

I'm not sure why I continue to visit this establishment. I cannot say I've had a single good experience with this company..I would say the customer service would make this place even remotely redeemable but they must place a hiring ad for hiring specifically people with horrible customer service skills. My car is all returned to me with a "spit shine" as I like to call it when I purchase the most expensive package they provide and honestly a high school car wash for a $5 charity could preform a better cleaning service. The radio is always reset to something I never put on. My car is by no means a large task, I even remove any trash before arriving. I'm not sure what they do besides quickly and erratically vacuum my floor board and lightly dust the dash. Three times now I've been highly disappointed. The young boy who was busy chatting with other people and swinging a rag around the passenger door gave me attitude because my phone rang to the car, not sure the issue with that. But I'm done with this place, it once was an impressive and delightful experience. Now I just waste my time and money only to have to go another place to fix what they leave behind. Seriously don't waste you're money, you're better off to do it yourself, you're going to have too anyways. read more

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I recieved Bad Service today, when I called to let the Mgr. know I was told there wasn't one and the owners rarely make an appearance. This same person implied I was stupid for calling. Terrible customer service. read more

If I could leave 0 stars, I would after my experience yesterday afternoon. After going through Ms. Classic wash, I noticed that there were several noticeable white nicks on my black Cruze while inspecting it with the technician. The marks were not just in one place but on several areas around the vehicle. I am a very reasonable customer and understand that no job is perfect, but it was VERY noticeable and they were all over. When noting the problem with staff, they were initially very nice, especially the front desk worker, and offered to call the owners. When the owner, Andrew B Wobster arrived ten minutes later, he was not so nice! Upon looking at the marks, he shrugged his shoulders and said that there was nothing I could do to prove that his machine caused them. He then continued to tell me that it was to be expected that the car would not come completely clean from his wash, and that if I wanted a better clean, then I should go to another higher end wash. He said (paraphrasing), "This is a $20 car wash, what more do you expect?" Towards the end, when I persisted to ask that he take ownership, he became very nasty with me, calling me a liar and telling me that he had another business to run and did not have time to deal with me any longer - this was over the course of about ten minutes. I apologized for taking so much of his time and without another word of apology or offer to refund; he hopped in his car and drove off. Once the owner left, I was also screamed at by another employee for talking too loudly about the incident on my phone - because "other customers could hear me"- and for not moving my car from the inspection station until I could have a report filed. This worker was so out of hand that another employee had to step in and remove him from the situation. I am more disappointed with how the owner and other employee chose to act than I am about the nicks on my car. Clearly, based on the owner's actions, this is the precedent he sets with his staff for how to treat customers. Mr. Wooster was a grade-A jerk throughout the entire experience. Not a good way to run a business. Buyer beware! read more

Ms Classic Car Wash - Just a few of the nicks that were left on my vehicle after visiting Ms. Classic. - Car Wash Near Me - Fort Mitchell, Kentucky

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I received Bad Service on Sunday, 1/6. When I called to let the Mgr. know I was told there wasn't one and the owners rarely make an appearance. I called Tuesday (1/8) and Thursday (1/10) - Tuesday's person hung up on me and was rude. Thursday's person said the owner was in 3 days this week and was RUDE. The owner DID NOT return my call. TERRIBLE CUSTOMER SERVICE. DO NOT GO THERE. IT'S A SHIT SHOW. read more

Worst car wash ever! I got the ultra works. This should have included wheel cleaning according to their sign but they didn't and when I asked I was told no, that just means they use better oils and cleaners inside. Huh? I just watched you use the same cleaner that was used in every single car (5 were being done while I waited). My car is only 3 months old and wasn't exactly dirty, the main reason I went was to have the bird poop washed off. Imagine my surprise when I pulled into the garage, got out of the car, and found remains of bird poop still in many places. There wasa chewing gum wrapper on my back seat (not mine) and they didn't bother to vacuum the hatch though I watched others get vacuumed while I wasthere! Beyond that, when I went to pay there was what was supposed to look like a line of coke on the counter. When I looked at it, the woman working said oh the kids did it, and left it there. She then went on to tell me how they'd taped a dirty picture to her back that she had on half the day before noticing. I paid $20 + tip and will never return. Note that after writing this I discovered my debit card was charged $28. I had to contact my bank and show the receipt to get the extra money refunded. read more

We are selling a car today so needed it cleaned right away. Since it is so cold out today, we took it to Ms. Classic Car Wash and purchased the Ultimate Works package. To our disappointment, there was dog hair on the seats, bird droppings on the front of the car, the rear view mirror had not been cleaned and the interior had not been Armor All protected. We had to clean the car again ourselves before we could sell it. read more

My car was cleaned ok. The employees stood around talking and laughing , while the line to get your car cleaned just got longer. Finally, they decided to work. Then they complained about a $5 tip. They cleaned the car for about ten minutes. So that is $5 for ten minutes of work. If they do a car every ten minutes, that is $30 an hour. But then they would have to work and not stand around complaining about $5. read more