The store in Stevens Point should be call the Billiards People…read more We had bought some patio furniture last year and thought the could help us with a Hot Tub. We were planning on building a deck with a hot tub in the spring so in December we ordered a hut tub to be delivered to our house in late APRIL . The Pool people store manager suggested we ordered it to be delivered to Wisconsin ( either his main warehouse OR his store . We were gone until April and did not have room to hold it on our property . We get a call in March from their warehouse in Mosinee asking when we'd like the delivery. We told him at the end of April or early May . It was like he was NOT told by the Stevens Point store that we could NOT take delivery until we start construction in late April or early May . He did NOT understand and continued to try to schedule . He continued to complain that he did not have room . NOT OUR PROBLEM. We then told him to call the Steven Point manager who never forwarded the delivery instructions. That was just the beginning of poor customer service and how unorganized the Pool People company is . The manager at the Steven Point store continued to lie to us about what happened, like he didn't understand how anything could go wrong . HE HAD NEVER FORWARDED ANY DELIVERY INSTRUCTIONS. That however was no excuse from the angry warehouse personnel. In early May we then arranged for deliver . We we're scheduled for midday delivery , late morning to early afternoon . At around 5 PM we called and they said one of the delivery drivers had not shown up and that it would be delivered the next day . MOST Companies would CALL the customers in the MORNING if the will MOT be able to DELIVER. NOT have the customer WAIT until end of day for the CUSTOMER to Call . They then Said It would be delivered the next day . We were sinking the hot tub into the deck and the contractor wants the frame AFTER we had the hot tub . Needles to say , the next day NO SHOW, NO CALL . We could NOT wait for the hot tub to continue construction . After the second NO SHOW , we called the warehouse and talked to someone that said the owner would be delivering it in a few hours . When the hot tub arrived, there were 2 gentlemen but neither were the owner . There was one ANGRY man that appeared to be in charge. I went outside and he asked where do they need to deliver it . When he saw that h they had to install it INTO the framed spot, he really got RUDE . He got out a tape measure and started measuring all sorts of things , and the Questioning me on the Dimensions of the opening our contractor had taken off the literature we had on the hot tub . As he Continued to whine and badger me about the opening, I reminded him the Hot Tub was Supposed to be DELIVERED 3 Days earlier. They then proceeded to insert it into the perfectly framed spot . When finished, the supervisor did NOT TALK TO ME and had the Other gentleman have me sign the paperwork . Very childish, NOT PR

I have been a customer for about the past 7 or 8 years and was always pleased. I had a pool liner…read morereplacement on my pool. It took 5 months to get installed and the work is horrible. The liner is uneven and the base of the liner not even and flat. I could have done a better job myself with no experience. When I made a complaint, the pool installer hung up on me. Also, the pool people representative would not take my calls. I always wanted to support local business, but if this is how the treat loyal customers, I won't spend another dime in that store. My suggestion, go somewhere else. You can buy pool supplies cheaper online

Can't say enough good things about them! Customer service is amazing. Always there to help out…read morewith products, service, and/or just questions. Family owned and operated local business that truly cares about you. We have been calling on them for years for all our spa needs. They always deliver exceptional customer service and go above and beyond to make sure you are completely satisfied. Highly recommend giving them a call!

Great job with helping me. Haven't seen customer service like this in a long time. They helped me…read moreget set up with the right information even though I didn't buy a spa from them. They understand that with good customer service they will earn my business though other purchases. Great job guys and keep up the stellar work.

Spoke with somebody via text the last two days and learned a lot about what I had and what I needed…read morethrough some SMS pictures. I ended up going a different route for parts but the person I spoke with was very knowledgeable and helpful.

Unfortunately new owners have caused it to go downhill significantly…read more I purchased a new hot tub from them 6 years ago. Lately it has been having a problem. I contacted them for service and was told since they no longer carry that brand they won't service it. Even though I bought it from them and they can still get parts they refuse to even look at it and suggested I call around to find someone else to service it. Considering my family has bought several spas, pool tables, and foosball tables over the years, it is apparently now a what have you done for me lately type of business.

if you do not live in the immediate area and can deal face to face with this company, please save…read moreyourself the frustration and find another company. I attempted to contact via phone and email for weeks to get an answer on having one of the Amish gazebos they advertise built. my phone calls were forgotten and my emails were lost or ignored. Finally after I called back yet again, I was told that I lived to far away (1 hr 50 min) for them to come and construct it. But they never contacted me to tell me that. Incredibly inept and inconsiderate in communicating with a potential customer.

If you are looking for any tanning needs THIS is the place! Steve is super knowledgeable about all…read morethings tanning. They also have a great supply of summer grills and anything that goes with it. Do not pass this place up without stopping!!