We hired Glen to inspect and clean (if needed) the fireplace in a wood burning stove in the house…read moremy husband and I are in the process of purchasing. He overcharged us for the inspection and never even looked up the chimney or got on the roof for the inspection. When we got the full report from the home inspector he had photos of a lot of creosote buildup in the chimney from the roof. We never got an inspection report from Glen either. When I asked him to go back out and explained that he may have overcharged us he apologized and said he would make it up to us. He said he would get there the next day, a Thursday. He did not actually go until Saturday when we were not present and I did not hear from him until Wednesday, after multiple calls from us, our real estate agency and my insurance agent. These papers were due the Thirsday before, as I told Glen on the phone, and we were concerned this would push back our closing date. When he finally answered he said he was charging us $20 more for filling out the report from our insurance company and taking photos of the fireplace. When I questioned this he threatened to withhold the report that was due the week before. $20 is not that much money, and had he quoted me that to start with it would not be an issue, but he was extremely rude on the phone, overcharged us twice, and frankly did not do what we paid him to do in the first place. Had the inspector not noticed the creosote buildup we would have assumed it was clean and safe and could have had a fire in our new home because of his neglect. On top of everything the one and only photo we actually needed for insurance was too blurry for the insurance company to accept and now we need to have the photo taken again.

In order to schedule repairs to our chimney, we were asked to send 50% of the estimated cost to…read moreAbsolute Chimney. We sent a check for several thousand dollars, which was deposited, but then we were not able to get in contact with the business or owner for several weeks after repeated calls and emails. We were finally able to schedule a date to start repairs (~6 weeks after the check was deposited), but on the day of the scheduled appointment, no one showed up and no one called to let us know they weren't coming. When we called to express our frustration and disappointment, the owner made excuses, got agitated, and then hung up on us. We requested a refund of our deposit due to extremely poor customer service, lack of communication and answering phone calls/emails, and no one showing up on the appointment date without notice. The owner has refused to refund our money and has been ignoring our emails. Do not hire this company!!! They are not trustworthy and have nonexistent customer service!

Justin came to evaluate our fireplace. He was professional and knowledgeable. The results of the…read moreconsultation were emailed. My husband and I had questions and spoke with Nick. Nick made an appointment to come and look at it. He never showed up or called. Later we were told it was too cold. We rescheduled, I called the day before to confirm. No one answered and I left a message. Today Nick did not show up or call. Very disappointing for a small local business.

Anthony goes above and beyond. My fireplace looks brand new. He knows his chimney and fireplaces…read more Kind of a protectionist.

Had them come out to clean out ash pit. They showed up on time and were communicative through out…read morethe work and let me know how it was going. They did a good job. It isn't cheap but they were one of the few that said they could do it or would do it.

Great business. Great crews…read more Fair priced. Trustworthy. Used for fireplace cleaning and chase replacement/installation. Owner is a fair honorable person who stood by his work and when it became an issue that needed work that was beyond their scope...immediately made the arrangements for the completion of the job. Recommend and will use again.

The home I bought had an old wood stove installed. I contracted Advanced Chimney Specialists to…read moreremove the stove and chimney. The team arrived on time, removed the stove and chimney parts, closed up the opening in the roof and replaced the shingles! All of the team was very polite, made sure all debris was cleaned up and hauled away what they removed. Great job! Very happy customer!

He came out and listen to my concerns about my furnace. When the heating company came out they…read moredidn't know what was wrong with my furnace. When this guy came out he found out that I had bees nest in my chimney that was not letting my furnace ventilate properly. He was very helpful and friendly. I will be hiring him from now on to clean my chimney.

From the owner: J.E. Home Care And Repair LLC is your premier provider of chimney services in Wausau, WI. I have…read morethe experience and ability to assist you in your property's projects when it comes to chimneys. I am committed to staying on schedule and within budget. I handle every step of the process, keep you informed with schedules, monitor and track each phase, and ensure you love the finished result. I provide upscale customer service to ensure quality control throughout the entire process up to the final inspection.

Requested on-site quote appointment; received estimate without the vendor seeing the actual…read moreproject. If it's not a project you are interested in quoting, then please tell me ! Vendor ghosted further communication. I, as a professional business owner, would NEVER drop from further communication. Word of mouth advertising can make or break your busines!

Fantastic job cleaning our gas fireplace, plus it was very informative on the different features…read morethat I never knew.

I request a quote though Yelp and they responded right away…read more I called their office and the info provided was simple and clear (which means a lot to first timers). The service provided was great. Victor did a great job with my fireplace. The detailed report provided was very helpful. Humble Sweeps also answered all of my questions, which is highly appreciated. Great value. I am very satisfied with the service provided by Humble Sweeps.

I made the call to get an estimate, and while the person I talked to was super kind and…read moreknowledgeable, the pricing policy had me shaking my head. First, she needed all of my info before giving me a quote. Of course, when I insisted I just needed prices, she kindly moved on: There's a "service-call fee" of $312, after which they'll discuss pricing and then you get to decide what to do. Yikes! I pay you $312 just to find out what the real quote will be while you're standing in my driveway? This was obviously an easy decision. So far, only one of the three companies I've called for quotes has suggested a minimum service fee.

Have used this company for years and they were always very reliable but for some reason they do not…read moreanswer their phone or return messages anymore. Not sure if they went out of business or what's going on but my wife left 3 phone messages and 1 website message and never heard from anyone. Will look elsewhere

Had my gas fireplace finally serviced after living in my house for 6 yrs. The tech was amazing! She…read morewent above and beyond and made my fireplace look like new. Couldn't be happier. Will be using my fireplace a lot more this winter. Thank you Chimney Guy

Working with these guys were great and easy. They answered all my stupid questions and didn't try…read moreto upcharge or get us to purchase something else. They were extremely busy this part of the year for booking but were able to get out relatively quickly. Came out, did a quick clean and put in a few decorative rocks we had laying around. Said everything looked great. Didn't leave a mess. Great personality, friendly.

Excellent service, friendly knowledgeable staff! Jakob, Justin and Brenda walked me through the…read moreprocess, explained everything along the way. It turned out that my fireplace was from 1980 and isn't upgradable, but at least we won't set our condo on fire! Prompt, courteous and very social. I would highly recommend them for inspections, upgrades and replacements. Great value as well. Thank you Fox!