I very rarely leave negative reviews but I feel I must in this instance. For 20 years we used Tri…read moreState Water and was extremely satisfied with them. They were the nicest people and had amazing customer service. Unfortunately Tri State sold out to Aqua Filter Fresh/Tyler Mountain. Since then the experience has been less than desirable. Their customer service is awful. In the past we had a set schedule for the year's deliveries. They even sent a calendar with stickers showing delivery. That went away. Days of delivery seem to vary. Now we get a text and email the day before delivery. For 20+ years I always would put the empties out before I left for work. Even with this new company. Yes thy say you can put empties out the night before. This past week was our delivery day per text message. I put the empties out around 7am as I've done forever. Later my wife received an email saying your empty bottles weren't out when we tried to deliver, we will reschedule. They were trying to deliver at 6:40am! I called the office and questioned why they were there so early and how I've always put them out at the same time. The woman sat silent in the phone. I had to ask, so now how do we remedy it? She said you've been rescheduled for Tuesday already. Later that day my wife received a passive aggressive email with a screen shot of the text that was sent and a message saying see the text we sent. WTH? This is your customer service? I got my text yesterday, put my empties out the night before. Left for work this morning, no delivery. Came home from work tonight, no delivery. No email saying why, no text, nothing. A few months back we didn't receive our delivery and same thing, no email or text saying why or when it would be rescheduled. I had to call them and ask what happened and was coldly told that the driver called off. Okay, maybe you notify your customers. I asked okay when will we get our water? They said we would get an email and text sometime. Why does the customer have to call and ask why Thor service wasn't performed? Just a horrible company now. I would love to use the cliche saying of "if I could give zero stars I would."

Quality water. Delivery is always on time. Requests for more or less water are always…read moreaccommodated. Very good value for delicious spring water.

Serious Consumer Safety Failure, Especially for Infants:…read more I am writing this review to document a deeply alarming experience with Primo that raises serious concerns about consumer safety, quality control, and corporate accountability. I discovered a blue colored pencil inside a factory-sealed 5-gallon Primo water jug, which was filled at Primo's Carnegie filling facility and delivered directly to Giant Eagle in Crafton. This discovery occurred after my infant son had already consumed formula prepared using water from this jug. Upon further inspection, I found blue pigment particles in my son's bottle and in the water dispenser reservoir, strongly indicating contamination had already occurred prior to discovery. Primo has since confirmed that the facility responsible for sanitizing the bottles uses Ecolab PolyBrite, a caustic industrial detergent containing chemical agents as part of its bottle-washing process. Despite this, Primo has shown little concern for the potential risks these chemicals may pose to an infant, particularly in a scenario involving a foreign object capable of retaining or transferring chemical residue. Most troubling is Primo's refusal to conduct or allow third-party testing of either: * the water, * the pencil, * or the bottle itself for chemical residues, detergents, or other potentially harmful agents. As a consumer--and a parent--I requested independent, objective testing to ensure my child was not exposed to harmful substances. This request was denied. Primo also refused to conduct a comprehensive and objective investigation into how a foreign object of this size could pass through their visual inspection process, despite acknowledging that the bottle may have been contaminated prior to arriving at their facility. At the same time, they contradicted themselves by asserting that once the seal was broken, the bottle is now considered contaminated--effectively shifting responsibility away from their own processes. To summarize the contradictions: * Primo suggests the bottle may have arrived contaminated before filling and sealing. * Primo simultaneously claims the contamination is only relevant because the seal was broken, despite the contamination clearly predating that event. This logical inconsistency undermines confidence in their quality control, investigation standards, and transparency. At every step, Primo has demonstrated a dismissive attitude toward legitimate consumer safety concerns, particularly when an infant is involved. Their unwillingness to pursue testing, accountability, or meaningful corrective action suggests a broader disregard for consumer protection standards. This was not a minor issue. This was a sealed product intended for human consumption, used to feed a newborn, containing a foreign object and visible contamination. The handling of this incident has left me with zero confidence in Primo's safety practices. I strongly urge parents and caregivers to think carefully before trusting this company with something as critical as drinking water.

I've had this service for years, across 2 different addresses. When we moved, we were further away…read morefrom the distribution center, so I understood the need to switch to once a month delivery instead of bi-weekly. Over the last number of months however, our deliveries are often missed/moved, for up to a week at a time. Good luck getting anyone on the phone as well as wait times are absurd. I canceled the service last week, and they won't even come take their bottles and cheap bottle rack. They missed the pickup date, and now show no future pickup dates, and I can't even call as an "existing customer" because I canceled the service. Amazingly, even if I call as a new customer, the wait times are insane. At this point I'm just going to trash the bottles and hope to never deal with company again. There are a few other brands around Pittsburgh, skip crystal springs and try them.

We live in beaver part time. It's hard to predict when we will need water. The team is always great…read moreabout working us in if we run out early or miss our delivery. They even bring us an extra bottle to make sure we make it to the next delivery. Super flexible, thoughtful, and goes above and beyond.

Great pricing, super helpful, great tasting water, overall we are so happy with Superior Water. We…read moredid research when trying to select a water delivery service and we aren't disappointed with choosing them.

We recently decided to make the switch from using disposable water bottles and city tap water and I…read moream so glad I did! Our installation and set up was an absolute breeze. Not only was it well under 30 minutes in its entirety, but it was also pain-free thanks to the courteous delivery man who brought everything up to our 8th-floor apartment downtown, even in the midst of traffic! The cooler was great from the get-go, but I noticed there was an issue with the cooler taking in water within a month of having it which had me worried. I thought there might be an issue with it or potentially something was broken, so I called their customer support and was surprised that within the following few days they sent out someone to retrieve the old cooler and replaced it with a new one, no questions asked. It's clear they take pride in their customer support and I'm glad to support a locally-owned Cleveland company.

Their poor communication skills are makes doing business with them impossible…read more I regularly have two cases of spring water delivered to me with a generous tip. They are in my area from 1-3 pm during the business day so I need to plan my mtgs./ travel around them. Yesterday I called to check on my order as they did not deliver & notify me ahead of time two orders ago. They did it again yesterday!!!! Bye Bye!