Zach and his team installed an 80 gal Bradford White Heat Pump water heater at my house today and I…read morecouldn't be more thrilled with the results. Showers used to have to be speed ran with an undersized tank on a new build, so after talking with Zach he advised on the size and quality of a Bradford White. I'll admit I shopped around before coming back to them, they not only demonstrated the expertise of the install but matched the best quotes and even installed a regulator on the mainline to my house for the same price I was quoted on install alone from others. Heater install area looks clean and it runs like a dream. Wish I had better pics, they don't do it justice. Highly recommend giving them a call if you're in the market for a new water heater upgrade.

Had to replace my water heater after it gave out and I'm so glad I went with this company. I got…read morequotes from several vendors, and they offered the best value by far, no upselling, just honest pricing and quality work. From the very first call, their customer service was outstanding; they were responsive, professional, and genuinely helpful. They clearly know their stuff and I felt confident I was in good hands. Sam handled the installation and he was an absolute magician. Incredibly knowledgeable, efficient, and courteous throughout the process. Everything was done right the first time, with zero hassle. It's rare to find a team that combines technical skill with great service, but they nailed it. Highly recommend - these folks are top-tier.

I needed a repair or replacement of a 12 year old water heater. They were responsive and open to…read morediscussing various options and pricing. They offered the best prices. Everyone was prompt and courteous. I'm very satisfied with the installation of the new water heater. Thank you!

Excellent service. Tom explained everything that needed to be repaired or replaced on my broken…read morewater heater. I can honestly say that this is one of the very best companies that I've had work on my property. Fast and efficient. Excellent quality. Very highly recommended!

Yuri showed up quickly and solved the problem Pleasant…read morepersonality and efficient. I am keeping his number for future usage

Installed the wrong type of pipe behind our pot filler, which immediately resulted in brown water…read moreflowing through. He told us just to let it run and that it would stop, but after a few months we texted him to say it was still happening and to come look at it. He responded asking why we didn't tell him about it sooner -- clearly forgetting this was an issue from the moment he installed it. That was not surprising -- he had a horrendous and negative attitude the entire time he did the job. So we had another plumber come look. All he did was take off the cover and saw that Yuri had installed the wrong type of pipe -- it needed to be galvanized metal and was not. So we called Yuri back to fix it because the new plumber was going to charge $1,000 for something that should have been done correctly the first time. He walks in, sees that the cover is off and immediately starts saying he won't be responsible because someone else touched his work. All they did was take off the cover -- someone didn't come in and replace the pipe he put in with the wrong one ... The guy is unlicensed and told us he therefore had no responsibility to fix this. So now I'm spending another $1,000 to fix what he failed to do correctly the first time. He should be embarrassed and ashamed -- BUYER BEWARE! Do yourself a favor and use someone else.

We recently had an IKEA kitchen cabinet installed and the plumbing underneath the kitchen sink…read morewouldn't allow the doors to close. Charlie's Sewer and Drain Rooter came to the rescue. They were quick to respond and sent over Jose to scout out the issue. The following day Frank took care of us! Beautiful work! Phenomenal response time and a great value. They saved us time and did a clean beautiful job! Thank you!

Such a stressful situation. They swooped in and saved the day. No fuss no drama, just timelines,…read morethoroughness and professionalism. I highly recommend.

Jake was able to show up same day, show me what was going on with a drain Cabrera…read moreCamera & offer solutions at fair price. What now could you ask for? Highly recommend, will use again.

Good plumbers who show up are hard to find. I've tried dozens of plumbers and companies off yelp…read moreand recommendations. This group is unique where they're great communicators, effective problem solvers, task oriented, and genuinely nice people. I had them add clean out valves to a tankless and they were flawless throughout the process. Jake made sure all the right parts were used and lined up a great technician who did a great job on the install. They troubleshoot and are effective. The technician, Jimmy, stuck around and mentioned when he turned on the water he heard what he recognized as high water pressure in the pipes and to check the water pressure regulator on the unit. The condo shared this and we found out this is in fact an issue the HOA was having with the entire building. They have someone replacing it now but the fact that after the job was done Jimmy mentioned what he felt wasn't right, was awesome. You'd be surprised how many plumbers get in, do the thing, and bounce. Or try and upsell you on stuff, they seemed to be in it to make sure it's right. I truly appreciate that. Strangely enough, shortly after, I had another plumbing emergency and Jake was on it. They're scheduled to fix the issue first thing tomorrow and Jake gave me a great price. Can't ask for better. Will be calling them again.

Quick response and speedy work. Very responsible and accommodating to our schedule. We have been…read moreusing them for years and always happy

Had an amazing experience with ZH Plumbing and Water Heaters. From the first call, Zorro was…read moreincredibly responsive and easy to work with. I initially contacted him to perform maintenance on my tankless hot water heater since I had just moved into a new home. Zorro showed up on time, was extremely patient, and took the time to answer all of my questions (it was my first time dealing with a tankless system). Because of how great the experience was, I ended up asking him for a quote on a whole house water filtration system as well. During the installation, one of the filter tanks unfortunately had a crack. Zorro immediately got on the phone with his supplier to get a replacement as quickly as possible. He kept me informed every step of the way, even sending me the tracking number so I could follow along. When the replacement arrived on a Saturday, Zorro was at my house within the hour to finish the job. That level of responsiveness and accountability is rare. It's also clear he really knows what he's doing. He even handled cleanup and made sure everything was working perfectly before leaving, which I really appreciated. You can tell he takes great pride in his work of the finished install. If you need a plumber just call ZH. Highly recommend.

Payless was on top of it.we didn't have to wait long at all…read more They sent out our technician Derrick & he was great. He was very knowledgable and incredibly helpful. He made sure we had all the info we needed to make the best decisions, he didn't force anything on us, gave us time to step away make up your mind because it was definitely a cost we were not expecting & worked with us as best as he could. He made it very easy breezy! Thanks again, Payless!! We will definitely pass on Your company to others.

Called late in the day for a tenant's water heater that quit working, and had an appointment…read morescheduled for next morning. The dispatch and a complimentary text message said they would call half an hour before the tech showed up--unfortunately that call didn't happen BUT the tech was patient as I made my drive over. The tech (Aden) was friendly, informative, sharp, on his game. Gave the heater a thorough inspection, repaired some missing screws in one of the faceplates, cleaned up dust and debris, and got the furnace relit and working. Most importantly he gave me a solid rundown on what to look for, a couple water drainage issues he spotted that may cause us problems in the future, and wrapped up. Cost of the inspection covered his repairs. We were done within an hour. I'll call these folks back for future water furnace needs--hope they can fix whatever happened with the warning call.

John responded at around 10pm one night when our bathtub suddenly began filling with sewage backup…read more When he arrived, he was quick to try to identify the potential roots the problem, explain them/answer questions, and then proceeded to snake/unclog the bathroom in question. There ended up being a follow up appointment, which he was very transparent about, to replace an old cast iron pipe that was visibly leaking and cracked, among other things, to which we were given a camera footage. 1 thing I was admittedly wary about in hindsight is that I didn't receive an invoice before the work actually began. Despite that, I found John was very helpful and polite, and his work looked clean and thorough. Even though there is still a deeper plumbing issue that we were shown would likely need work, for now I will say I have been pleased with their help and service.

Total frauds. They canceled on me multiple times before finally showing up. They said they would…read morefix a pipe leak--I paid them to do so--but the leak persisted. When I complained, they sent another technician who said he would charge me more to fix it because my property is a townhome. This was the first time my home being a townhome was ever raised as an issue, despite several prior inspections. I requested a refund for $850 I paid since the problem was never fixed. They never responded. My home warranty company later agreed to handle the repair but required proof that I had already attempted to have it fixed. I reached out again asking for a receipt for the work they claimed to have done, and again received no response. After I left several negative reviews, they immediately contacted me, apologized, and offered a full refund along with a receipt in exchange for removing the reviews. I agreed. That was two weeks ago, and they have not responded to any of my follow-ups since. Do not hire this company under any circumstances. I am now pursuing the matter through the Better Business Bureau and contacting any relevant licensing bodies to explore having their license revoked. I am also considering filing a case in small claims court. I've continued to leave reviews and have informed the realtor who originally recommended them about my experience. I have all text messages documenting everything stated here. Avoid this company--they operate like scam artists and will take your money without resolving the issue. Disgusting.

Cali Rooter & Plumbing is my new go-to company for reliable plumbers. They answered my call and…read morewere out the next day to take care of a couple bathroom issues. The technician diagnosed the issue on the spot, gave me a price, and completed the work in 30 minutes. They showed up on time and performed with no incident or delay. I would suggest this company to anybody for any plumbing or drain needs, and I will call then first next time I have any issues!

My sister recommended I do a sewer scope "just in case" since she encountered some costly issues on…read moreher property that could have been prevented with a sewer scope and preventative work. I reached out to a bunch of companies and went with the cheapest (not Cali Rooter and Plumbing) since I figured they'd all be doing the same thing and I didn't expect them to find anything. Well, to my unpleasant surprise, they told me that I needed a new sewer pipe from my property to the street. Despite the fact that the entire plumbing system had been overhauled five years earlier as part of an extensive renovation and all the new plumbing was okay, they had connected everything to the original pipe from the 1940's. They showed me some blockage that was already happening and said that if I didn't replace the pipe I could have an issue with water backing up into the house, causing damage. Given that this was no longer just a sewer scope, I did some more research and based on reviews, asked Cali Rooter for a second opinion. They came out first thing the following morning (like 10 hours later) and told me that I not only needed to repair the sewer pipe, but I also had to get a liner. They suggested that the other company was either negligent, or knew that I needed the liner and was going to wait until the trench was dug already and I was forced to say yes to the upsell. Cali Rooter said that they could come as soon as the rain stopped, about 4 days later, to do the entire repair. Communication was great throughout, they showed up around 9 am and were done by around 3 pm and it looks like they were never there (my biggest concern was the landscaping). They also serviced the two water heaters on my property as a courtesy. All around great service - great communication, fast responses and service. So far so good with the new pipe, although I guess if they did things right, I won't know until after things don't go wrong for decades.