Outstanding.
Above and beyond.
After a thunderstorm took our well off line, Water Dan was one of
the repairmen that we called. He is a one man op and busy as he
was he answered his phone right away. He spoke to my husband,
asked him a few questions, and based on his experience suggested
it was likely the relay switch. He said he thought the earliest he
could come was the next day. I told him we had someone coming
this morning, but that we didn't think it was going to go well.
Though Water Dan didn't know he would get the business, he
was in no hurry on the phone and helped us out as best he could.
I was very impressed with his willing to help even over the phone.
As it turned out, the first person we called was a nightmare and
we called Water Dan back. Again he answered right away and said he "might" be able to get us in at the end of the day, no promises, but surely the next morning if not.
Well, he did come at the end of the day and when he arrived he
did some checks on the control box and was able to confirm his
suspicions. Now, the relay switch is inside the control box and
the previous person wanted to change the whole box, which
costs a lot more than the relay switch.
He changed out the relay
switch and our water pump was working again in no time. He
very patiently explained everything he was doing as he was doing
it and only fixed what needed fixing. He cheerfully answered
the ton of questions we had.
In this day and age when everybody is in a hurry, it was refreshing
to encounter someone who was not and gave us all the time we needed, and then some.
He has excellent customer service and a very high work ethic. Hopefully I won't have any further well issues, but if I do, he will be the first person I
call. A+++++++++++++++++++++
Thank you Mr. Water Dan. read more