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Water Cleanup

5.0 (1 review)
Open • Open 24 hours

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6 years ago

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Water Mold Fire Restoration of Houston - water damage restoration services, Houston mold remediation, fire damage restoration, mold removal services

Water Mold Fire Restoration of Houston

(5 reviews)

Spring Branch

I had a great experience with Water Mold Fire Restoration. In the Feb '21 freeze we had water…read moredamage in multiple rooms and struggled to find a damage remediation provider, and when others put us on an apparently never-ending wait list, Water Mold Fire found time to fit us in their schedule. Jenny in the business office was extremely patient and professional, working through my questions and concerns, even taking calls on the weekend to do so. She was the first "face of the company" that I dealt with and gave me the confidence that Water Mold Fire could help us. Our remediation supervisor, Jose Teixeira, came all the way from Florida to help us here in Houston; once again a great experience. Jose was patient, attentive, took the time to listen to our concerns and questions, and was hands-on in the entire process. He walked us through the entire process before they started, and had excellent attention to detail. Even though he was supervising multiple jobs at the same time, we didn't experience any lag in productivity or communication. He gave us great, timely, and personalized customer service and we couldn't have been happier. Even with a slow and unresponsive insurance company, the folks at Water Mold Fire continued to communicate with me in a professional and constructive manner, and I appreciated their patience and understanding. I hope I never have any water, fire, or mold issues ever again, but if I do then I know who I'm calling first!

Absolute worse. DO NOT HIRE. Billed my 73-year-old mother's insurance company an exorbitant amount…read moreof money for mold remediation after her pipes burst during the winter storm but skimped on actually performing the work. They arrived one hour late to the first remediation appointment, two hours late for the second, and three hours late for the fourth. They did NOT remove all the damaged items they were supposed to on day one (and said they were finished), dumped all the cabinets and drywall on my mom's lawn instead of in a dumpster as itemized on the estimate, and dumped their beer cans on top. Totally disrespectful. My question is why did they have beer cans in the first place when they were supposed to be working? One month later, the home is still not remediated properly. The clearance tester said he could not believe they left her house so dirty and trashed. He even noted it in his report that they needed to clean up. Basic. After sending them the clearance report and not getting a response, I had to send another email with RESPONSE REQUIRED in the subject heading just to get them to set a time to come back out to complete the work itemized in the failed clearance report. It took one month of prodding to get them to finally remove the bar in the kitchen that was supposed to be removed on day one. There is still moldy insulation in the walls. When they came out the fourth time (after clearance test failed), we overheard the workers saying they brought a particular area to the attention of the service manager on day one but the service manager told them to not touch it. We call the office to get assistance and can only talk to the "answering service." It should not take one month for work that should have been done right and thoroughly the first time. Now, they have the gall to tell my mother that they have moved on to other jobs while hers is still incomplete. This is how they treat the elderly.

Water Cleanup - damagerestoration - Updated October 2026

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