I called Predator Restoration and talked to Ken right after our home was damaged and a pipe broke. They came to our home next day and the older, lead man was aggressive and tried to bully me into signing something on his cell phone. Otherwise, he said they wouldn't be able to do the restoration work. I couldn't read the contract and asked what it says. He claimed it's only so they can do the work. I clarified, "what work?" He said it's for the equipment and immediate restoration only. I asked if I would get a copy after signing it and he said it would come in my email.by next day. I reluctantly signed. Then, he asked me to sign a couple more unseen documents on his phone. I would not agree. His attitude got worse. They set up the machines and left. The other guy was younger and seemed like a nice guy but was following the aggressive guy around as if he was not sure what he was supposed to do. Then, in spite of my calling and texting Ken, over a 3 day period, we did not receive a copy of what I signed and we could not get Ken to give us an estimate of the charges regarding the equipment they left at our home...even though he promised to do so. He kept giving me excuses and even lied to me. When I got the contract a week later, it ended up stating a lot more than permission to do restoration work. It was about agreeing to pay them interest if the payment if over 30 days and one document was to keep them from having any liability for neglect or damages (before they even did the work). Another gave them permission to do all the contractor repairs to our home...without me knowing who would be doing it. Seems like a scam to pressure a signature when you can't see what the contract says and yo are dealing with a crisis situation. Ken also made sure his guy came out an hour later than when they dropped off the equipment, on the first day, so he could charge for another 24 hr. period. I also would not talk to him any longer because he deceived me too much. I wanted everything in writing. I had to leave a review on the BBB to get Ken's attention and I have yet to receive a sincere apology...without more lies, accusations and excuses. My insurance agent asked me why I would ever go with a restoration company that calls themselves a predator. Good question. read more