This place is wonderful. I have gone here for many things and I've always been super happy with…read morethe end result. This time Maura helped me. In January I lost an earring that my husband got me for an anniversary 28 years ago. I wore them ALL the time. Maura said to give her some time, she would do her best to find a new pair. About 4 weeks went by and I received a call that my earrings were in and ready for pick up. I was so pleasantly surprised when I saw them, they are almost identical to the original ones. The staff as well as Jim, are just great people they truly care. They take a little longer with jobs but I've always been very happy. Great place, trusting, kind people

I went in to repair a chain clasp that was broken. The man who helped me was very friendly and took…read moreit in the back and bent the clasp back into functioning shape in 90 seconds and handed it back to me--no charge. I was fully expecting to pay, as other large-chain stores recommended a new clasp. I highly recommend visiting Rose Jewlers over other chain Jewelers in the area for fair pricing (have used Rose previously) and top-of-the-line service.

Had two watch batteries replaced for $30 a piece! A high price, but the lady was quick and…read moreefficient.

The customer service is very friendly and professional. I have had batteries replaced and minor…read morewatch repairs done while I shop. The item is always ready at the promised time. Currently, the charge for a battery replacement with a two year warranty is $21.99. I am not sure how that compares to what other businesses charge, but I find it difficult to fine places to replace watch batteries and I get consistent quality work from Ice Jewelry.

For years (30) I have always sent my Tiffany watch back to the store for battery replacement. Such…read morea pain in the butt and expensive. I found this company offering same day, actually same hour service ( did it in five minutes) and charged me $20. So freaky fast, and I got a Twix bar with my receipt!!! Ha. I will be back.

1 Star Terrible…read moreexperience. I will not be returning. I brought my Omega Seamaster in for a helium escape valve/crown repair or replacement. Shlomo, the owner, told me the watch would be ready within one week. Two weeks later, Beth called and told me they had ordered the wrong part and would need another week. Then, oddly enough, she called me the very next day and said the watch was ready. When I went to pick it up, I was immediately pressured to pay before I was even given a chance to properly inspect the watch. I asked them to slow down because I wanted to make sure I was paying for the repair we had actually agreed upon. When I inspected the watch, the helium crown came right back off. What I found particularly frustrating was that, instead of acknowledging that the repair needed to be addressed, they challenged me as the owner of the watch and told me that I was unscrewing the crown too much. I know how I had been handling my own watch, so I found it very disappointing to have the problem attributed to me rather than simply addressing the fact that the crown had come off. I made it very clear that I wasn't trying to give anyone a hard time. I simply wanted to make sure I was paying for what we had agreed to, and I told them that I wanted to do good business and resolve the situation fairly. Rather than escalating the matter, I asked them to fix the watch and told them I was willing to give them additional time to do the repair properly. They apologized, and I left. Another two weeks passed before I was finally told the watch was ready again. I returned the following day, but Shlomo wasn't even there. Once again, before I could finish inspecting the watch, Beth was already pressuring me to make the payment. At this point, I just wanted my watch back so I could take it to an actual Omega dealership and have it properly inspected. I paid the amount we had agreed upon and left. As of writing this review, I honestly don't even know whether the watch has actually been repaired properly. Beth told me that it should be and that Shlomo had tested it to make sure everything was correct, but after my previous experience with the repair, I don't feel comfortable taking that at face value. I plan to have the watch inspected by an Omega dealership to determine whether the repair was actually completed correctly. My issue was never about refusing to pay or trying to give anyone a hard time. I was patient, reasonable, and gave them multiple opportunities to make things right. I simply wanted the agreed-upon repair completed properly and the opportunity to inspect the watch before paying. If you're trusting a business with an expensive watch, you expect professional workmanship, clear communication, and to be treated with respect when something goes wrong. Unfortunately, that was not my experience here. I will not be returning.

I've known the owner for years, he has the skills and knowledge few around do. Every visit has been…read moreprofessional, helpful and worth the time. Each of my children have received a watch (with engraving) from Doug Sofia. Whenever our jewelry store would have a watch question or repair THIS is where we've trusted to assist us. "Hands down" best watch man in town.

Oof, what a rough experience. Took a cheap Casio watch in because I thought it needed a new…read morebattery. Never been to this shop, but found it by Google search and figured I'd support a small business. Older gentleman was the only one in the shop - he took my watch and said he'd take a look. He opened up the watch and said the battery was "like new". I said, "Well thanks, I don't want to waste your time." He says, "Well, I've already got this all opened up." (!) I wait a few more minutes for him to tell me more, or return my watch. Nothing. After about 15 minutes of waiting, he finally exclaims from his workbench, "You may have to leave this here a while - I've never opened one of these up before and [nothing's going back together like it should]." I left my name and phone number and asked him to call me when it was ready to pick up. This was on Friday at lunchtime. No call comes the rest of the day, or the next day. Closed on Sunday, still no call Monday. Finally, after work Monday I go by to pick up the watch. He hands me the watch and says nothing. I say, "Did you end up putting a new battery in?" He says, "That one's like new." (So, no.) I say, "Do I owe you anything?" He says, "Well, I gotta charge you $12 for taking that thing apart and putting it back together." Here's the thing, I'm all about supporting the little guy and honoring their time. But what about my time? Dude took my watch apart without knowing he could put it back together, then never called to say it was done, kept it for three days, and didn't actually DO anything. If it was my shop, I might say, "Hey, I'm not gonna charge you today because I kept it for so long and didn't actually do any repair on it. Have a nice day. Come see me when the watch actually stops and we'll get it fixed up." Instead, the guy got his $12, but I'll never go back there again.

Richard and the entire staff at Premier Jewelers are absolutely amazing and knowledgeable. They…read morehave a massive selection of engagement/wedding rings to choose from for both brides and grooms. If you can't find exactly what you are looking for you should sit down with Richard and have him help you design your ideal ring. He helped me get my dream wedding band set exactly the way I wanted it for a reasonable price. Along with rings they have a very nice earrings and necklaces selection as well. I can't thank Richard and the staff there enough for my engagement ring shopping experience. I will definitely be going back in the future for all my jewelery needs.

When I wanted to do something special with my late mothers diamonds but didn't know what Richard…read moredesigned a beautiful ring for me. With the leftover diamond chips he designed 2 sets of earrings and 2 pendant necklaces for our granddaughters. They now have something useful and memorable from their grandmother. Thank you Richard for such quality work at a reasonable cost. Looking forward to your next design.

"Fabulous" is the only way to describe my experience at Impress Jewelry Creations!…read moreI have worked with Bill and Stacy Martin for years - long before they opened Impress. They continue to bring the same level of customer-focused excellence that keeps me coming back year after year. I wholeheartedly recommend them, and there is nowhere else I would shop!

tried telling me my Rolex was fake ! well it's not, bought it from an authorized dealer in…read moreIndianapoli. all I wanted was a link taken out , I'll never return.

Once can never underestimate the value of time, or knowing the time for that matter. For example,…read morewhile out on the town, I have encountered numerous opportunities to provide my future girlfriend (yes, you cutie at the bar) an answer to their question "what time is it?", only to be stricken with agony for my watch battery had died during the great slumber of 2020 (e.g., COVID). Now, I can already hear the bro's going "that's why you got a phone bud", but you're wrong - did James Bond light that girls smoke using a turbo charged butane lighter? No dawg, he used an elegant refined piece of modern civility to light that stick! Anyways, wandering the sidewalks of Monroe I stumbled upon Superior Watch Repair. Entering the establishment, I could tell the proprietor took great pride in attention to detail and made a point to please the customer. Marveling over the limitless options of watch bands and Grand Rapids souvenirs (I'm coming back for a GR hat or keychain or coffee mug - can't decide) the owner greeted me. Taking a moment from working tirelessly and sensing my quandary, he offered his services and replaced the battery for my timepiece. For less than $20 and 5 minutes of my day, my problem has been solved! Ladies, I am your man the next time you ask "what time is it". Pros: excellent service, affordable, lots of options. Cons: none

Amazing customer service. The proprietor was very kind and very knowledgeable. I used to work in a…read morejewelry store and if you have a special watch, bring it here -not a box store or shop that doesn't specialize in watches. It's hard to find craftsmanship like this anymore. We're so lucky to have a shop like this in GR! We will definitely be back!

I worked with Ryan at Sweet Custom Jewelry. I am very happy with my experience, he helped me create…read morean amazing yet affordable ring for my now fiancée. I created a beautiful ring that only my fiancée will have. I was informed of every step in the process and recommend this Jewelry store for anything you need especially a custom unique piece for the one you love!

I can't say enough good things about Sweet Custom Jewelry! I reached out with a special request-to…read morecreate a custom necklace using my sister's logo as a surprise while she was being celebrated for her business-and they absolutely knocked it out of the park, even on short notice. The finished piece is stunning-beautiful craftsmanship, amazing attention to detail, and it truly brought the design to life. Alissa was fantastic to work with: incredibly professional, responsive, and genuinely kind throughout the whole process. She made everything feel easy and stress free.

He did a great job fixing my old cuckoo clock. He also taught me how to set it correctly.read more

Horrible customer service!!! Just asking for an update after 4 weeks and the owner was very rude…read moreand unprofessional, slamming my antique clock on the counter and said take it or leave it! Would give a 0 if I could, highly recommend going somewhere else!!'

So very happy with this business. The owner was able to fix both cuckoo clocks for a great price…read more He is very knowledgeable. A+ business.

For years I have collected somewhat broken chiming clocks on the cheap, one garage sale and thrift…read morestore at a time, and kept them limping along until death, then replacing with another. Some silently told the time, some continued to strike the hour but failed to add the Westminster chime, some randomly played a fragment of the chime but never anything else, and one never did anything at all (but I could tell by manually dropping the hammer how beautiful it would sound if it could ever run again). Then there was my pride and joy, the cuckoo clock, that I had repaired 30 years ago. Over time it stopped again -- first with its music box, then with the birdy, and then it wouldn't let me wind it at all. I had always intended to get them fixed, if circumstances ever allowed-- but my two local clock repair fellows died before I got around to it. The expenditure moved high on my priority list when the one remaining cuckoo clock repair place I knew of quit, too. Imagine my delight to discover a man in Saugatuck who was willing to tackle them all! He listened to the history of each clock and its ails, he explained how pricing would depend on required work--ranging from simple cleaning to more extensive repair or replacement of parts, if parts could be found. I explained my budget and priorities, and I left hoping he might be able to fix at least one or two of them. I picked them ALL up yesterday! He showed me how to hang the pendulums and set each clock, and packed them for safe transport in the car. Back home now they all keep time accurately, they all chime beautifully, and I was happy to discover as a bonus that the one that had never run at all even has a lovely sound as it ticks. I couldn't be a happier customer. Thanks, Mr. Dirkse.