do thing about them? Is the people that fixes it or nice? We've had this for six years. Our Internet has been out now for five days. They have no good switching next week. They're rude on the phone when we call if they answer you're on the phone on hold for an hour and they say you don't even get a credit until it's out for three days. read more

Very poor service. I have to reset the equipment at least every other day to get our internet to work. They used to be ok, but they've really gone downhill. They no longer have technical support after 8 PM, and even when they are open, they are not of much use. Our Internet has currently been down for 3 days (At least). We returned home from vacation and it has been down ever since. I've called every day and still haven't received any answers. One person said there's an outage, another person said there's not any outages. But regardless, paying $100 a month for Internet, we should not be going three days without any service at all, and not received any answers. I've left voicemails, emails, no one has called back, and when I do speak to people, they barely say anything. Our area is limited On Internet providers, but it's time for me to shop around that's for sure. read more

Watch Communications - This is all I've seen...not connected, no internet - Internet Service Providers Near Me - Lima, Ohio

Day 29 of no internet from Watch. They finally set a technician out to fix it today. Who did some stuff and left without it being fixed. Called to ask about it more than an hour before their tech support line closes because we hadn't heard anything back from them by the end of business today and we've been on hold for 45 mins. I'mma assume no ones going to pick up and they're just going to leave us on hold until tech support line closes. Which is pretty par for the course in how we've been treated so far. We're probably going to cancel but our apt has given them a monopoly so our only other options are sh!tty mobile internet. But hey, at least thats better than no connection! read more

Horrible customer service no shows or call back.The mounted the antenna in a tree left cable on top of my grass not burning for months Service was out multiple times weeks and the last out was a month almost 2 days from it.11 months of disappointment no call or show appointment keep your money and don't waste your time. read more

Poor service experience from broadband supply to addressing problems. Poor reliability from frequent network outages and sporadic local outages, poor response to issues, poor flow of information. However, they are exceptional about charging for service not provided and not crediting for downtimes and collecting on full month of service when they are down for days or occasionally a week+ in a given month. Choose wisely you'll need service and it won't be there, nor will they appear to care... read more

These people sold their souls for pennies. They do not have any revenue. They do not have enough money to pay employees or the tower owners. Grass is up to 8 feet tall at the sites they own because they can't even afford to get it cut. They fired my buddy who worked here with me for 4 years to save 50 cents. He had just had a newborn and they fired him a week before Christmas and kept this 21 year old moron. They do not care at all. Get a different provider because these guys will not last another year. I will be leaving soon and have a job lined up so I no longer care. When I leave they will be devastated. EVEN IF YOU ARE ONE OF THE LUCKY ONES THEY RESPOND TO AFTER 3 WEEKS OF CALLING AND SHOWING UP TO THE OFFICE ON ELM STREET IN LIMA THE INTERNET ITSELF IS STILL ABSOLUTELY TRASH read more

One of the worst companies I have ever had the displeasure of using. At no point in the 10+ months of using Watch communications internet service have I had reliable service. They will not allow you to use your own router, set your own network name, or change your own password. The router provided will likely also be ancient and poor quality. Their online ticketing system is broken and does nothing. Their support line routinely takes 90+ minutes to get ahold of someone, and there is a 90% chance the support can do nothing. The shortest time to get someone on the line was 45 minutes, and the longest was 3+ hours. The actual support staff are nice, but theyre clearly overworked and undertrained. Most likely they will create an internal ticket you will never hear about again. In May 2026 I had no internet service for 30 days, the whole month of May. At no point did anyone reach out to me, or attempt to proactively assist me. The service will routinely go out for anywhere between 30 minutes and 10 hours if it decides to come back on. However they will gladly take your money and be sure to let you know when thats due. They will say you will get a bill credit for the poor service. That is a lie, and you will receive nothing. Their prices are also high compared to other providers, which they know. I pay 90$ currently for the 500 mgbs plan, which is often 0 mgbs because its broken. They rely on the fact they are the sole providers in multiple areas to make any money. If you have ANY other options for service I implore you to use them. Spectrum, AT&T, fast carrier pigeon, anything is better than Watch communications. 0/5 stars, avoid at any cost if possible. read more

We have been having problems with internet being out or buffing a lot since January 1, 2026. Have been calling and cannot get an answer as to when it will be repaired. It also takes forever for them to answer the phone. read more

ABSOLUTELY TERRIBLE SERVICE. You have to wait an hour or more on hold EVERY SINGLE TIME. I havent had wifi for 2 weeks and they still tell me to "unplug and plug back in". THAT IS OBVIOUSLY NOT THE PROBLEM. Then when I ask if someone can come out here to see it, it's a week or more wait time. It's barely halfway through 2025 and i've called tech support 27 times and kept my call logs of how many times ive called, how long we had to wait, how long we have gone without wifi, etc.. They can never tell me how much money I will get back either when I make a complaint. Terrible experience. I can't wait until my area can get other wifi. I would rather go without at this point. read more

If I could leave a 0 I would in a heart beat. I was lied to when I told them I hadnt received my router yet after a week and half waiting. They then told me it was still sitting there ready to be shipped out. I told tech support that I am an online teacher and need internet. NO ONE misses 3 weeks of work and still has a job. I needed service and it was no big deal to them. They scheduled me for a tech visit 2 weeks and 4 days out for service. I have officially dropped them as my provider and will have quicker service from somewhere else. read more

The best Quality and Value around the area. I'm glad to have something like this that's available and affordable.

Customers need to band together with legal council and file a class action lawsuit against this company. They a have to be the worst IP in the US. Speed is never what you pay for and service uptime is 80 percent at best. The government gave them money to upgrade to add on for lower income families and increase capabilities and the service got worse. Im learning that my phone hotspot may be a better option. They were good in the 90s, they're horrific now. New ownership or management .... not sure. read more

Customer beware.... I've had their internet service for years and they just keep get worse every year with unreliable connections that can be down for days or weeks , if you call to find out why be prepared to wait on hold for hours and that will be the pleasant part of the experience because when you do get to talk to someone they treat you like crap over the fact that they're service it's working again very unprofessional and to charge ppl what they do for what you get/don't get every month you will feel like your getting robbed over a hundred dollars a month for 15 download and 2 upload which you will be lucky to get and call that high speed internet if you're thinking about this service I would suggest exploring every other option you can read more

My experience with Watch Communications has been anything, but pleasant. Our journey with this provider has not been smeared with the foul taste of the previous provider Beyond Media. Our hopes rose as word spread that another carrier bought out Beyond Media and their torturous excuse of customer service. New hope brought great disappointment for Watch began failing us with canceled work orders and empty promises of fixing the erratic download and upload speeds. The only bright side of this tale is that I did talk to at least three technicians that reached out in every effort to help us to find a solution that could bring joy to our house. I found out that one of the work orders was canceled by the field technician canceled the work order. read more

Internet service was great in the beginning. But just like the rest of the options in rural north eastern Allen county Indiana, they received the government funding to provide a service to rural America and didn't invest anything towards actually providing the service to more than a handful of households. When it works it's great. It is so absolutely unreliable you can't stream tv or anything else for that matter. Customer service is basically non existent. You can wait on hold for a couple hours only to get a "we'll have to send someone out (in more than a week)". Then when they get here it's working so they leave. The other option is to request technical support from their website that they apparently don't read and never respond to. read more

Horrible quality of service, and customer service is even worse, if it exists to begin with. Frequent outages, and sub 10 Mbps bandwidth on a 25/5 plan. One device on the network, and I can rarely loud a single 720p video, let alone 1080p. I recommend filing an informal FCC complaint. It only takes a few minutes. Here's the link: https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=38824 read more

Our service as far as internet and cable are great but I've been calling since Sept to get THEIR cable line buried and they say I'm on the list or they are having trouble finding someone to do it. I've had to move it for mowing the fall leaves and still moving it to mow this summer. They had the gas line marked last fall but never came back. read more

Since Watch Communications bought out our Sit-co provider our service has been terrible. We have been without service for 5 of the past 9 days. When I call to find out what is going on, I usually have over an hour wait time in their queue. Their customer service is really bad. I can't believe they run their business this poorly. Reliability is terrible. read more

if I could give zero stars I would, This company is atrocious, I'm genuinely surprised they haven't gone bankrupt with how fraudulent they run this clown show. Their service is terrible, Internet goes down for days and then comes back at random. Customer service: Don't even try it. I have been in a call for 80 minutes waiting to speak to a "representative" trying to switch over an existing router to a new one and I was hung up on once, Please save yourself the time and money, do not waste them on this company. read more

Terrible reception and service. Their network bounces in and out like a rubber ball. Trying to download apps the connection drops and downloads timeout. This is the worse internet service I've ever encountered. When I call their office, no one answers the phone for months now. Went to the building, no one is ever there and no sign is posted about how to contact them. I am going to cancel payments so maybe they will contact me so I can cancel their terrible service. read more

Very poor service anymore ! Internet is not reliable and I definitely would not recommend their company to absolutely anyone . I'm checking different options to get away from this scam .. they said hi speed internet while that may be true once in awhile the internet goes down for hours sometimes.. I've called and they could really care less.... read more

Only because you have to add at least one star, otherwise it would be zero stars. Be very careful of their contracts, when you drop them, they will charge you for the entire month if you don't let them know that you are cancelling service within the first 5 days of the month. Yes, you'll have to pay for service that you're not receiving - does that seem fair? read more

Very unreliable service and customer care is not good either. Too many "atmospheric conditions" or so I was told. What that is wasn't explained! read more