I am originally from Miami, Florida, and I moved to Van Wert, OH back in January due to getting a new job. I was completely unfamiliar with the area and I was very surprised to find out my cable company/internet service provider Comcast/Xfinity did not service the area. I have had many problems over the years with Comcast, including one on my way out of Miami which I will detail in a later review, but I did like the product they provided. I did not know what companies serviced the area so I called AT&T and found out that although they did not have their service their either, Directv, one of their subsidiaries did. I wasn't thrilled about going to satellite but I said well when in Rome, do as the Romans do. I signed up with a package with them. I also wanted internet, phone and security and they said I needed to work with a different company they are affiliated with in the area: Centurylink. I got a package and I was told they would be at my home on a certain day after my move. Thus began a comedy of errors that made me terminate my contract with both companies. During this time both: 1) put down the wrong dates to start service. 2) create a work order to repair my existing service, when it wasn't even installed in the first place. I was actually told by the repairman who was mistakenly sent to my house that he doesn't know how this could have been screwed up this bad! 3) getting my order wrong I had to make so many phone calls, including in the middle of a work conference I was attending! Every time my mother called me to say hey we have another problem with the cable/internet companies I wanted to jot my head against the wall in frustration. I was losing my patience and then one call again during the conference, my mother said that the installer for the internet service said that we would have ridiculously slow speed because they relied on DSL for service in my area and we were really far away from the downtown area where if we watched YouTube on one computer no other computer could use the internet! Wait!? What!? I was already unhappy with switching to satellite for tv but DSL? What am I back in the 90s? I can't use this, I work from home occasionally and so does my brother... this can't work! I wasn't told anything about this. I stopped the installation and canceled. Thankfully since service wasn't set up I didn't break the contract, it just never happened. Yeah no thanks! read more

I canceled my service with this horrible company because my internet cut out at least 3 times a day. They said they would send me labels so I could return the equipment within 30 days or I would get charged $90. I received the labels after 4 weeks and they took $57 out of my account after I shut down auto pay. These people are thieves. Spend a little extra and get internet through local cable company. read more

Not off to good start. Signed up for their internet over a month ago and they apparently aren't smart enough to know they need to make sure the phone line is activated. When we told them this they said they would have it done on 9/5. Low and behold nobody showed up and nobody contacted us to let us know. Once again WE had to go thru the hassle of trying to contact them (which is a nightmare itself) they said the guy ran out of time and promised it would ve done by noon on 9/7. Guess what...1:00 pm on 9/7 rolls around and nothing. Thru the phone nightmare AGAIN and now we're told the earliest they can come back is 9/25!!!! This is the ANTITHESIS customer service!!!!!! IF I HAD IT TO DO OVER AGAIN I WOULD HAVE LISTENED TO THE REVIEWS THAT WARNED ABOUT THEIR HORRIBLE CUSTOMER SERVICE AND PASSED ON THESE GUYS!!!! read more

I would give Century Link zero stars if I could. I have had internet and home phone service with them for years. My children and grandchildren were visiting me for Thanksgiving, and remarked at how slow my internet service was. Thus began a saga of trying to contact them to upgrade my internet speed. We got different answers from several different people, got kicked off of their chat (probably because I was getting 1.5 mbps), and finally got through to someone who said he could upgrade our service to 10 mbps. Great. That was supposed to happen last Saturday. It did not, with zero explanation from Century Link. In the meantime, we decided to cancel our service and transfer to Time Warner. Now the process of getting Century Link to port over our telephone number to Time Warner has been nightmareish. It feels like Century Link is deliberately obfuscating the process so that I have to continue to overpay for terrible service. I would not recommend Century Link to my worst enemy. read more