I am originally from Miami, Florida, and I moved to Van Wert, OH back in January due to getting a…read morenew job. I was completely unfamiliar with the area and I was very surprised to find out my cable company/internet service provider Comcast/Xfinity did not service the area. I have had many problems over the years with Comcast, including one on my way out of Miami which I will detail in a later review, but I did like the product they provided. I did not know what companies serviced the area so I called AT&T and found out that although they did not have their service their either, Directv, one of their subsidiaries did. I wasn't thrilled about going to satellite but I said well when in Rome, do as the Romans do. I signed up with a package with them. I also wanted internet, phone and security and they said I needed to work with a different company they are affiliated with in the area: Centurylink. I got a package and I was told they would be at my home on a certain day after my move. Thus began a comedy of errors that made me terminate my contract with both companies. During this time both: 1) put down the wrong dates to start service. 2) create a work order to repair my existing service, when it wasn't even installed in the first place. I was actually told by the repairman who was mistakenly sent to my house that he doesn't know how this could have been screwed up this bad! 3) getting my order wrong I had to make so many phone calls, including in the middle of a work conference I was attending! Every time my mother called me to say hey we have another problem with the cable/internet companies I wanted to jot my head against the wall in frustration. I was losing my patience and then one call again during the conference, my mother said that the installer for the internet service said that we would have ridiculously slow speed because they relied on DSL for service in my area and we were really far away from the downtown area where if we watched YouTube on one computer no other computer could use the internet! Wait!? What!? I was already unhappy with switching to satellite for tv but DSL? What am I back in the 90s? I can't use this, I work from home occasionally and so does my brother... this can't work! I wasn't told anything about this. I stopped the installation and canceled. Thankfully since service wasn't set up I didn't break the contract, it just never happened. Yeah no thanks!

I canceled my service with this horrible company because my internet cut out at least 3 times a…read moreday. They said they would send me labels so I could return the equipment within 30 days or I would get charged $90. I received the labels after 4 weeks and they took $57 out of my account after I shut down auto pay. These people are thieves. Spend a little extra and get internet through local cable company.

Unfortunately it is the only internet cable provider available to me. We experience outages from…read morehigh winds, for hours at a time with no compensation.

There is three customers being seen by emoloyees, and three customers in line waiting to be seen…read morewhile three employees are just standing at the front with their hands crossed. They do not look like they are in training, because they are just leaning against the counter staring at the walls. Not sure what's going on, but really bad customer service when customers are waiting and nobody greets us. This location needs major training on customer service and work ethic.

Fantastic employees at the Harding Hwy store in Lima Ohio. They answered all of my questions, made…read moresuggestions, and were very courteous! I couldn't wait to get away from Spectrum!!

From the owner: Visit the T-Mobile store in Lima and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1513 Harding Hwy can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I canceled my service January 2025 they owed me a refund . I called monthly and was lied to each…read moretime they would say oh it will go out next week ... 6 months later I finally received my refund. Worst customer service ever oh yeah they dated the check 2/17/25 and no it was not lost in the mail envelope dated last week.

The best Quality and Value around the area. I'm glad to have something like this that's available…read moreand affordable.

Should be 0 stars. By far the most pitiful company and customer service I have dealt with from any…read moresort of business. 5 years of being a customer has been 5 too long. They can and will do everything to scam you for an extra dollar and offer nothing in return for when their horrific internet is out over 50% of the time. Run and run away fast.

This company is legendary for poor service. I've called multiple times during the time I've had…read morewatch and treated like I was a problem caller! They did an equipment upgrade 3 days ago and after about 2 to 3 hrs it went down, and has been down ever since! Yes, I give 1 stars as that's the lowest I can go!!

The best Quality and Value around the area. I'm glad to have something like this that's available…read moreand affordable.

Day 29 of no internet from Watch…read more They finally set a technician out to fix it today. Who did some stuff and left without it being fixed. Called to ask about it more than an hour before their tech support line closes because we hadn't heard anything back from them by the end of business today and we've been on hold for 45 mins. I'mma assume no ones going to pick up and they're just going to leave us on hold until tech support line closes. Which is pretty par for the course in how we've been treated so far. We're probably going to cancel but our apt has given them a monopoly so our only other options are sh!tty mobile internet. But hey, at least thats better than no connection!

I have been very happy with their WIFI service. We use their service in our office and rarely have…read moreslow connection. Also, I was late a few times and they were understanding and never charged a late fee. Thank you for your great service!

This is the poorest system I have ever seen. There ( WALLEYE ) Control needs to be unplugged…read morenearly every other day. Then you have to wait for it to program itself. WHY ??? WiFi has to come on a separate dish and now pay Hughes Net just for WiFi and internet. Price just about doubled.

gina is a wonderful representative and has been very heplful with all my line upgrades and billing…read morequestions

Broke my NEW iPhone by forcing the sim card in the wrong way THEN they told me that they would have…read moreto have a replacement phone sent to me in the mail. Nothing like lack of care for someones property on your part and having wait for another phone when it had nothing to do with my care of my NEW phone that I paid in full on my part. I'd give this place a lower star than a 1/5 but I had to round up on Yelp.

Stay where you are for internet service or consider Starlink. TSC has the worst customer service I…read morehave dealt with in my experience: broken promises and they block phone numbers from customers who have issues. I gave Madison in "customer service" and Susan in marketing 3 opportunities to correct their mistake and they passed the buck and denied they made the promise. The rural community deserves better.

I have been waiting for service since October 2020, eight months. I call roughly every two weeks…read moreand am given the same runaround; the cable has not been ran to my house, and they cannot provide a timeline for its completion. Many times I have been told the weather has not allowed them to bury this cable... for 8 months. Unfortunately TSC is my only option for non-satellite service at my home. If you have another option, I would highly recommend you go elsewhere. Verh disappointed in the service TSC has given.