took my wife's watch last month for a battery replacement. stopped running suddenly so we went back thinking it was a bad battery. Matt showed us that the battery was still good but probably needed a little care. Commented on how clean the watch is and should be running fine. Matt was super friendly and had great customer service. refreshing in this day and age when you feel like you're bothering employees in other stores when you ask for help. read more

Top notch customer service!! Shout out to Matt and thank you. Matt was very knowledgeable and friendly. When asked about my watch, he took his time and answered all my questions. I highly recommend this place for your watch needs~!! A++++++ read more

My Seiko has been losing time, so I stopped by for a service. Matt was very knowledgeable and helped me out very quickly! Will definitely be back read more

I've used Watch City several times over the last few years and have always received excellent, friendly service. One of the best in the area. read more

Amazing experience. Time efficient. Detail oriented. Raffi was very professional. Appreciate it. read more

Watch City - Watches Near Me - Torrance, California

Amazingly, Watch City might be the only option from Manhattan Beach down to RPV for watch repairs. That's not a bad thing because the shop is solid. I needed to get the steel bracelet for my new G Shock resized. The links are unusually designed, so I needed pro help. I drove to three shops in Manhattan Beach and Hawthorne first. One was closed, and the other two told me to come back tomorrow. The owner of the third actually told me with a straight face, "As you can see, I am very busy" even though nobody was in his shop or even his side of the South Bay Galleria. I then reluctantly drove down to Del Amo. The owner of Watch City greeted me warmly. When I showed him my watch with the weird links, he told me that he was very familiar with them. That made me happy. He sized it and told me to come back in 10 minutes. 10 minutes later, my watch was comfortably on my wrist. After we said "thank you" to each other, he flipped on his watchmaker's loupe and got back to work on one of his repair jobs. Unlike the guy at the South Bay Galleria, the owner of Watch City was legitimately busy AND still had time to help a new customer. Solid! read more

Manager Rafael is very nice and he does good jobI bought my watches twice and I will continue using his service! Thank you read more

Watch City - Watches Near Me - Torrance, California

I have been coming here for years. However this will be the last time. The watches are beautiful. However, I recently perchased a watch that was listed on the tag at $150. Decided to take it. I opened it at the car, noticed the price tag missing. Gave it as a gift that day. The next day I check the receipt . I was charged 250 plus tax. I did go back and even asked the said there was nothing wrong with the price. Obviously I don't have the watch. However I will not be going back. I cant afford to give away $100 each time. read more

Turns out for g-shocks you need special tools after taking out the 4 cross bolts. The manager here was informative and replaced the battery within 20 minutes. On top of that, he even set the current time and date without me asking which was helpful. read more

Watch City - G shock - Watches Near Me - Torrance, California

Came in to get my watch resized. The band was an expansion band which the employee, Matt, said he hadn't seen in a while. He took one look at my wrist and was able to take off the perfect amount of links without even measuring. Very polite and professional and will definitely be coming back in the future. read more

Watch RepAir 9-7-23 Watch City has been around awhile IMHO. It is next to the Macy's mens department; 2nd floor next to the Army/Navy Recruitment office. Del Amo is a big mall so parking best at Del Amo Circle and Carson. Gave Watch City 5 stars because I purchased a swatch 7-8 years ago and it's still works and I have never changed the battery but had to have Raffi put on a new band and added new battery for the airwalk watch. It was $28 to do both watches but obviously both (Swatch and Casio) the watches I purchased here last a long time!! wowsers!!! Took Raffi only 10 mins or less to replace band and add a battery probably. Great service and awesome watch selections. Small little watch shop but professional work on repair and If I need to purchase another watch, definitely buy here. read more

Watch City - inside mall next to macys men's department 2nd floor - Watches Near Me - Torrance, California

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It was late, and I needed a replacement watch brand. I searched for watch repairs in my area and came across Watch City. I arrived there at least 15 minutes before closing, and Matt was kind enough to assist me with my issue. He also helped me pick out a great watch band. I truly appreciate Matt. I definitely will be coming back. read more

Their selection isn't that great and their prices are at least $100 higher than normal. Also the salesperson working there was snobby and refused to help me. Better off buying online. read more

We had a great experience at Watch City. Matt was awesome! Good customer service and very knowledgeable. He made the repair when 3 other shops could not repair the watch. We would definitely return to Watch City for repairs and to purchase new watches. read more

I looked at previous reviews. But it's a hit and miss. But to be precise on this review , I came in yesterday Aprill 21, 2024. Between the hours of 3 pm to 4 pm. A male rep , who appeared to be Hispanic decent , was not very friendly and was quite insulting. I came it to get my watch resized and cost was $20. Not bad. I came back 30 minutes after , he said that was the maximum links he can take off , and he also broke the clasp. He wouldn't even fix it. And he asked that I pay him. $20. And he also insulted my watch. I went to the swap mall right after .. and he was able to take off links and fixed the clasp that Watch City broke for $10. If you look at my history of reviews , I rarely go on here to post reviews. But this one was w MUST DO . I don't recommend this place. read more

Excellent service and detail to work. They graciously accepted my late in the day, repair order, and fixed it promptly while I waited. Excellent shop. read more

Honestly was more than satisfied with the service here. I walked by on a Wednesday to get my 2 Seiko 5s resized to my wrist and was helped out instantly. Not only was he attentive but also he was very kind and quick. I was in and out within minutes for 2 watches! I definitely would come back, and if anyone is looking to buy a watch, this is the spot. read more

Matt was very helpful, went to another place prior and the representative had scratched the back of it trying to get the battery out of the hatch; and they couldn't even get it open in the end. He immediately knew what the previous place had done incorrectly and buffed out a couple of the scratches; all while being able to correctly open the hatch to replace the battery. He was also able to adjust the metal strap on another watch I had brought in with maximum efficiency (just about 5-10 minutes) even asked me if it was a good fit and if does get tighter or looser then to come back and they'll fix it. Fair price overall as well. Would definitely come back for all my watch needs! read more

Was looking for the limited edition Seiko watch and this shop had it. The store wasn't open yet because I had gone to Macys to see if they had the watch but Macys didn't. So I looked up a watch store in the mall and this store came up. Went to check it out but it wasn't open yet. Luckily I saw his display case and saw the box. Waited a little and the owner showed up at opening time and the rest is history, I have the watch that caught my attention as something special. Owner was very polite, I will consider coming back if I need my watches repaired or if I need to get another watch. read more

Watch City - Limited edition watch - Watches Near Me - Torrance, California

Excellent service, thank you so much for helping me with my watches. Very much appreciated!

So happy that Raffi resurrected my moms old watch!!! He did it in a timely matter... Pun intended. Also ended up less than I thought it was gonna cost. Thanks again. Spend some of your stimmy money here. There's alot of funky fresh styles for your significant others! read more

Watch City - Watches Near Me - Torrance, California

I've been a customer of Watch City for over a decade now and have purchased quite a few Japanese brand watches from them (G-SHOCK, Seiko, Citizen). The owner, Raffi, is regularly able to secure me limited edition pieces through his great relationship with the suppliers of these brands, and the service he provides his loyal customers is next level. He's also just a great guy to talk to, as he's down to earth, honest about the business and is a true watch guy himself. His employee Matt is also a great guy and just recently fixed the bracelet on my Ollech & Wajs P-104 S, which had a screw pin link that would not come loose. He was able to fix the link for a very fair price and now the watch fits perfectly. This is my favorite brick & mortar watch shop and nothing online matches buying a watch from or having one serviced by these guys. read more

Watch City - Ollech & Wajs P-104 S with a stuck bracelet link that Matt was able to fix for me - Watches Near Me - Torrance, California

This a very good watch and/or watch repair shop. You can buy some nice looking watches here as well if you need a watch battery or to have a watch cleaned or repaired this is the place to go. The first time I came here what really impressed me about the owner is that I had brought in one of my Zodiac watches as it had a broken stem. He took a look at it and was very honest when he told me that we could not repair it because the only service people that could actually get Zodiac parts was at Zodiac headquarters. Whereas most watch repair shops would not have been this honest and would've taken in my watch and then sent it to Zodiac and then charged me a lot of money for the service, this was not the case at Watch City. The point I'm making is that you know you are getting honest service at this business. Again, overall great place to buy watches and/or get service. Plus, it is easy to get to as it is located right in the heart of Del Amo Fashion Center. read more

1st time visit great shop, quality affordable watches. Easy parking, amazing customer service. excellent variety to select from highly recommend. Next to macys men dept but easy to find on 2nd floor. read more

Quick battery change needed and I was in and out in 10 min. $18 with a one year-warranty. Proper, legitimate shop vs the kiosk in the same mall where I was treated poorly. Definitely recommend getting your battery changed here and great selection of watches for anyone in the market as well. read more

I've been going to them for a few years now and they've never disappointed me in the slightest. The watch technicians were very helpful, cordial and professional. They've adjusted the wrist bands and replaced batteries on many of my time pieces. Additionally, the one of techs went above and cleaned the "glass" on my watch dial so that it didn't look so dusty on one of my latest visits. I very much appreciated that and will most definitely continue to utilize their services in the future! read more

Came in to the store with my mom to adjust her watch band. The employee, Matt was very helpful. He was able to adjust her band with no problem. We were in and out quickly. We've gone there for years, either to get a new band, a new watch or simply get a new battery. And we will continue to go there. They are very helpful and friendly. read more

I visited to have my watch battery replaced. The sign said they open at 11:00, but when I stood outside the shop waiting, around 11:15, a person slowly approached with a water bottle in hand. I asked, "Isn't it supposed to open at 11:00?" He replied, "You can come back later if you want!" What a rude response! I won't be going there again. read more

Great place and Matt is very friendly and helpful. Would definitely recommend him for helping with a watch sizing or for info on a new watch! read more

I always come here to get my batteries replaced for my Bulova, Seiko, and Movado watches. Speedy and friendly service. Plus, there's a loyalty card where you get a free/discounted battery after 6 purchases (depends on price of battery). It's also conveniently located in Del Amo mall, so you can do some other shopping afterwards. read more

Matt is the best!! He got my Cartier working again after 5 other shops said it was impossible to change the battery. He spent extra time on getting it done and was so friendly about it. Definitely recommend this place for watches and repairs. Other shops also tried to charge me double. Good prices and good people. It's right next to Q and across from Army Career Center. read more

Watch City - All done! Cartier 2.0 - Watches Near Me - Torrance, California

My Tag Heuer automatic stopped working. I have never serviced it since I bought it. I compared the pricing from different companies in the area. I found Watch City competitively priced. Also, my brother-in-law has had several good experiences with them. They fixed & serviced the watch explaining the whole process. Great place to go if you are looking to service a high end watch. I highly recommend this very trustworthy dealer. read more

If you are a watch lover and take a good care of your watches.. Or if you need a simple battery change - this is a proper place for you. Matt is amazing - very knowledgeable, polite, helpful, and honest! I brought my husband's Ulysse Nardin for the service. Matt changed the band and provided a deep case cleaning. It hasn't been serviced for a while but he made it look and run like it's a brand new watch. I'm so glad I found Watch City. Will definitely come back here. Matt knows exactly what he is doing. Highly recommended! read more

Watch City - Watches Near Me - Torrance, California

I got my watch crystal replaced, Matt was extremely helpful and efficient. My watch was finished in just under two hours. Stellar service.

Phenomenal customer service in a clean store with great watch selections. Great place for watch repairs and purchases in the South Bay.

Great guy his honest fast and very respectful Definitely going back for anything watch regraded read more

No stars. My husband wanted a g-shock watch. But the representative or sales person was rude and apparently too busy to help my husband. Though my husband was the only customer in there. And that's what he told my husband, that was too busy to help him. I highly DO NOT recommend this business. Horrible customer service. read more

This place is terrible , I drove over to fix a band on my watch , when I came into the store the employee wasn't busy , the store was empty and the employee was dismissive, and told me he couldn't help me . It was as if I was disturbing his video game playing . read more

my experience with watch city has been amazing. They provided me with great customer service. They helped me replace my watch battery and were very kind while doing so. I absolutely recommend going here read more

I was going through my jewelry box and found my old seiko watch. I decided to bring it in for a new band and a fresh battery. Matt is beyond knowledgeable- he is a total geek! He told me roughly when my watch was manufactured, about the moon phase feature and how this model has certain interest for watch enthusiasts. It really made me feel excited about owning and reviving this timepiece. He was great at recommending the perfect band to highlight the watch face and style. It went from a tattered brown leather to a fresh white lizard band with matching gold buckle! It looks so gorgeous and modern but also has sentimental value! I'm floored! Overall had a really great experience here and will keep coming back as long as Matt is behind the counter! read more

Watch City - Vintage Seiko quartz watch with a new white leather band and fresh battery from Watch City. Thanks Matt! - Watches Near Me - Torrance, California