Missed service again. I noticed early (1pm) and called customer service. I told them they missed me again and that their trucks were still in the neighborhood. I was told they would come back and pick them up, if course they did not. They miss my service at least 10% of the time and yet I'm expected to pay 100% of their fees. Not a happy customer! read more

Difficult to reach a person I need a trash can picked up. I have 4 cans. Return large organic. I'll put can on Street Monday 12/1. Help. 13713 Forest Park Circle, Penn Valley, CA 95946 betty kelly. 530-263-5246 read more

Increasing pricing with overall poor service If I had another choice I'd gladly leave them If I could give them zero stars I would read more

Dismal service and a disorganized, inaccurate website. Office staff are extremely helpful.

Waste management customer service is a waste of time. They repeatedly give false information. It has been over a month that they have told me weekly to put out my old green bin for pickup. I haul it down the hill and nobody shows up to pick it up. I haul it back up the hill after being told they will pick it up in a week. Next week comes, haul it down the hill, no pickup. I've been doing this for over a month and the customer service agent on the phone gets nasty with me! Amazing! read more

Waste Management Grass Valley is the worst!!! They don't give you incorrect information, the drivers leave the cans half full, sometime they don't come at all. If there was any other option I would use them. Total garbage!!!! read more

VERY DISORGANIZED even before the construction and worse now. They don't know how to operate and make sure customer satisfaction is good, communication between workers suck, choosing who goes first or second when you clearly where there first. Some workers are great at their job and very polite. But they need to work on some things here for sure. read more

Waste Management - Grass Valley - Junk Removal & Hauling Near Me - Grass Valley, California

Our bill has gone from $50 to $93 over night, with no reasonable explanation. Where's the government agency that oversees this kind of thing? Also they tell me I am paying for a yard waste container, which we don't have, never had had, and have no use for. I've always thought well of this company until now. Now, I'm disgruntled and distrusting of them. read more

I have had WM services since moving to Nevada County in 2013. My last bill was $44.62 for one 35-gallon trash can and one 96-gallon recycling bin. This month I received a bill for over $71 for the exact same service! Is a utility allowed to gouge their customers this way? I've been told by WM that this is now a consolidated plan and that I do not pay for recycling, even though all my previous bills showed that I was paying $22 for recycling. If recycling is now FREE then that means my one 35-gallon can has jumped from $22 to $71 within one billing cycle, a more than 300% increase! There is no means of selecting any other service on the WM website and no option for canceling the service either. This is wrong and will be reported to our State Department as well. read more

Trying To Request New Service Is IMPOSSIBLE. The Online Site Does NOT Have The Options Needed. And The Phone Service Keeps You On Hold Forever. "An Hour Minimum" read more

The quality of service provided by the drivers and the workers who actually move all the trash cans to the truck is sad. I live in a small mobile home park in grass Valley and they backed the big huge garbage truck in and the guys go around and they just roll the cans, because they have wheels to the truck and the machine unload them, but they never put the cans back where they belong. They all have numbers on them. Often cans are just left out in the driveway area as they are once again today and now pieces of garbage are in the parking lot because they spilled garbage and just left. Are you kidding? I plan on calling in to the grass Valley office and complaining, but that really doesn't mean anything and it certainly doesn't mean they're gonna give a big, you know what. So I'm writing this review to express my personal displeasure and it should fit in nicely with all the other crappy reviews. I can't change who picks up our garbage because everybody in the park uses waste management and that's kind of how it is but they need to step up their game because they suck eggs! read more

Our trash cans were not picked up once again this morning. I called WM to get an answer as to why they are still full and the representative said that the driver noted that there were no trash cans to pick up. This is so far from the truth as we and our neighbors put them at the same spot together near the road, every single week. Nothing changes. This happens so often and for no good reason! On top of that, they say they will have someone come out to pick it up later in the day but it doesn't happen until the next service date. read more

Very disorganized.. Processing refuse and recycling shouldn't be this difficult. Hire more people and offer better training. This place needs a major re-tooling from administration to labor. read more

Waste Management - Grass Valley - Long queue - Junk Removal & Hauling Near Me - Grass Valley, California

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Haven't been to the dump in a while. And they have a girl at the pay shack (face piercing and bad teeth) she is super rude and makes an already not fun deal worse. Lucky Tina who is on the other side is sweet as pie. We will make sure to sort out which side to go through next time. The other girl needs a new job. read more

My trash was not picked up. The robot said it wasn't picked up because of an unpaid balance. After I paid it, the robot said it wasn't picked up because I had a "zero" balance. Huh? It finally directed me to a person, but I got a message that they were experiencing technical difficulties. Like someone actually answering the phone? read more

Worst company yet to deal with. Difficult to communicate with. Make up off-the-cuff lies about remedies for simple problems, such as delivering a replacement trash container after their own driver destroyed the one you had. This is my third try at calling them to get another trash can. Each time I've got a different promise and a different story and yet no can. Very frustrating! The local manager of the Nevada County WM has been called on the carpet by local city councils and our Board of Supervisors because of citizen complaints, and still nothing changes. read more

Called yesterday, they said they would call me back in 5-10. It's been a day now lol. What a joke. They know their the only game in town and don't need to do anything like give us garbage cans we've been told we would get. Let's figure out how to get a different waste for Nevada county! We are owed better! read more

Our county OES has a new green waste program where WM delivers a bin for the community to fill up with green waste. We signed up for a 30 yard bin with low walls to load with a tractor. They show up with a 40 yard bin with 8 foot high walls. Not usable. The County OES says WM will deliver a 30 yard on Tue. WM showed up again with the wrong bin. WM dispatch says they will call me back but do not. They also said they would deliver the right size bin on Wed. No call and no bin. The County OES guy says they showed a bin being delivered on Wed and I tell him there is no bin here. I call WM roll off and after 29 min all they could do was send dispatch an email and tell me someone will call me back. Already heard that one. The poor guy from County OES has wasted hours of his time trying to simply get the right size bin delivered to us. How hard could this be? read more

It took me a year to finally get resolution on a recycling pickup schedule. Everybody else thought someone else was dealing with it. My case probably read like a novella! I waited until my rep read thru it. It eventually did get fixed..and we've had no other problems. read more

My wife and I have contacted Waste Management of Grass Valley/Nevada County (WM) mutliple times to pick up a large container that was mismarked as trash but, really was for recycling. (Black lid but has a large recycling label) We were promised both by voice call and email that this swap would happen THREE TIMES. Fail, fail, fail. Talked to a supervisor. No action, nada. WORST. UTILITY SERVICE. EVER. Drew I. read more

Our bill increased by 32% from Dec, 2024 to Feb, 2025. We our senior citizens on a fixed income and can't afford a 32% increase. Social Security increased by only 2.5%. I called Waste Management on Feb. 11, 2025 regarding the increase. I was told it increased because of the new Organic Waste Law. We live in the County and not within the city limits. Therefore, I was told, we do not get to benefit from that service but are still expected to pay for it! On the Feb. 11 phone call, I was also told that since we are senior citizens we can apply for a discount. I sent all my needed paperwork in on Feb. 11. It is now 6 weeks later and I have not heard back on the request. I have made numerous phone calls and have spent way over an hour on those calls and still nothing is being done. I called the office of Public Affairs of CalRecycle and was given some much needed and good advice. I will no longer call Waste Management. I am going to get in touch with the County Board of Supervisors. If that doesn't work, I am going to get in touch with KCRA, a good local TV station out of Sacramento, and give them my story. I have been documenting all conversations, etc. Maybe KCRA would be interested to find out just how poorly Waste Management treats their customers! It is evident from all the negative reviews that they do treat their customers very poorly! read more

They are consistently late with recycling pick up (days late). Last time they missed the pick up altogether. They declined to give a refund.

Waste management grass valley surely knows how to waste your time! They are so unorganized!! It's literally a free for all getting to the weigh station before the pit. Cars don't wait their turns, the employees do nothing to organize the crowd control! The workers are SO SLOW FOR SUCH A SIMPLE PROCESS. Let me help you and just make the drive to Marysville it's much nicer, quicker even with a line and you won't deal with waiting three hours to dump your trash! read more

Terrible service - wish we had another option for garbage pickup in Grass Valley. Their pickup truck/crew totally destroyed one of my bins three weeks ago and I have tried several times to get it replaced - with no response from this incompetent organization. I pay my bill to them by automatic bank withdrawal. Guess I'll just have to discontinue that and hope it gets their attention. Maybe a few late payments will get their attention. On second thought, the management of WM is impervious to everything. Probably nothing other than terminating their contract will result in anything improving. We have lived in at least 20 different cities/locations, and this is absolutely the worst place we have ever experienced for garbage pickup!! read more

I would not recommend Waste Management. At least once a month they miss a pick-up, do a partial pick up and leave a tag. Customer service doesn't seem to have the power to correct their mistakes. At this point, it requires monthly calls and seemingly no resolution. Update: 2/3/20 Completely disregard the auto-response from Waste Management. I have called and requested to speak with a route manager 5 times (3 submitted by their customer service manager). To date, not a single call back. Additionally, they did not pick up the recycling again this week. read more

Waste management has not picked our trash for the last 2 weeks. This is the third time this is happening. The driver tells that the bins are not there. I am the owner, I am the one who pays their bills, I am the one who take the bins down on the street one day before they are supposed to get to them. The driver is a LIAR. And since they don't do their job I will stop doing mine. I am stopping my payments to them. I called several time, nothing happens. I think over there they come To pickup their check and apologize each time being very polite. This is not enough. NO MORE PAYMENTS. They hide behind their desk doing NOTHING, I will do the same. read more

Five weeks ago, Grass Valley, Ca. Waste Management collected our recycling and in so doing, tore a wheel off of the container, the wheel went into the back of the truck. I called WM and was told that they would either repair or replace the container next Thursday. Since that first call I have called each week and each week I was told the same story that "They would fix or repair the container next Thursday" Five Thursdays have come and gone and the container sits unusable. Unbelievably poor service, Sorry I couldn't have given them a rating lower than one star. read more

Waste management is just a waste all together. They came and took my recycling can and replaced it with a small trash can, now we have two trash can and no recycle can. We've made several phone calls and each time they say they will bring our recycling can back but every week they fail. We haven't been able to recycle for MONTHS. If you forget to pay your bill they won't pick up your trash. I'm basically paying for half-ass service. I made the call shortly after I made this review and spoke with a manager name Peetr. He assured me that my van was on today's schedule and I would have my recycle can back. Of course a Peter lied cause they never brought my can. read more

I had an interview with waste Management in Grass Valley, whether or not I have the position will be determined. However everything that I learned about how they operate and how their employees are treated as well as the importance of safety and everything they offer you is absolutely amazing They definitely seem like a company you would never want to leave from and all about teamwork with care of each employee I would feel absolutely lucky to be a part of such a great company but even if I do not end up joining their company anybody being a part of this company will be very lucky to have the opportunity to be with such an amazing team, And I would definitely continue trying to be a part of their team if the opportunity arises. Justin read more

man it's not just us. worst customer service, service and they all have different prices each sales rep. get it together people. move the trash not a hard gig.. read more

Waste Management are being irresponsible in following through with their commitments. So even if you pay for additional garbage pickup which they claim they have 24hrs to do, it's been my experience you might just let it ride to the next regular schedule pick up. read more

Waste Management a No-Show this week with weather excuses. Told to bag our trash and wai0t until next week. Weather here is fine. Not happy

We have had 5 missed pick-ups in the last 5 weeks. We are continually told that they will come the next day. They don't. Promised same thing again. They still don't come. We are now on promised day 3 for this week's pickup. They have a monopoly on us...nothing we can do about it apparently. They don't seem to care if they get bad reviews. read more

Apparently in order to raise profit margins, using COVID as an excuse, WM decided to centralize all customer services through major call centers like Phoenix.. As a result, due to geography we are not getting the services necessary for our County... Not able to get container size changes and p/up for bulky electronical devices, then having no one local to ask WHY can't we get the services promised delivered? read more

We signed up for WM service (PENN VALLEY, CALIFORNIA) on March 10, 2022. It is now May 24, 2022. We have yet to receive containers, although we have called, weekly to remind WM that no containers have been provided. They always promise delivery on the following Monday - nothing happens. We have, however, been billed for two months of service. After two calls to remove the erroneous billing and show a credit, we have had no luck. I am going to call, again, today. This is becoming quite an arduous task. I can clearly see why so many of these posts are describing poor communication and poor service by WM. read more

They have missed picking up my garbage, recycling, or yard waste several times. I called customer service, which is in Texas, several times and was told that the driver had logged it was picked up each time when in fact it had not. I was also told someone would call by the end of the day which never happened. You cannot call the local office. They don't seem to care if they pick up your garbage or not. Horrible service. Unfortunate that we are stuck with them. read more

Very bad signage. I spent 68 minutes in the wrong lines because it's a dog eat dog junkyard. If you're aggressive and you know how to cut in front of people and move through the wrong lines to get ahead you'll do fine. Very confusing and even worse if you listen to the directions of the people who work there. read more

I've received TWO letters informing me that my cans are in violation, for two separate incidents. Both letters contained a photo of the cans involved. NEITHER CANS IN THE PHOTOS ARE MY CANS. I have called WM numerous times and sent e:mails with photos of the cans that are mine. I have indicated how I know, without doubt, that the offending cans are not mine. None of this mattered. The violations stand because of some idiotic method of using GPS tracking to determine that the cans are mine. The first violation shows a photo of my NEIGHBOR'S home, with their cans in front of their driveway. CLEARLY NOT MY HOME OR MY CANS. The second violation shows another neighbor's driveway with a black bag placed on top of his can. read more

They bill me a $5 late fee every singe month, even though I'm signed up for autopay. Worst company ever. I've spend hours on the phone with them trying to solve billing issues. Unforntunately, there's no competition, so we're stuck with them. read more

After recent snow storms, we have been waiting for a couple weeks for WM to be able to pick up our trash and recycling. We live on a difficult street, and our house is the least accessible. I saw the WM at another part of our street and offered to bring our can to them as I knew they could not drive to our house due to snow conditions. The driver was so nice and came to get my can for me so I did not have to haul it up the hill to the truck. He was pleasant, helpful and courteous. He returned the can after dumping. Many thanks! read more