I added a star because: 1: when I talk to the call center, the people do seem to be responsive and customer-friendly. 2: Basic trash pickup service has...so far...been competent. So why only 2 stars? Here's why: We have a big backyard that's been overdue for significant cleanup: trimmings, removal of dead trees and dead bushes, etc. We need a 2nd 'green bin', so I placed an order. I was told that the 2nd bin would arrive 'as part of the next trash pickup' (their words). The next pickup...nada. But I cut them some slack that maybe the request didn't make it in time, logistically. 1 week later...still nada, no 2nd bin. This time I check my bill and YEP I'm getting billed for a 2nd bin. I call and effectively get a 'oopsie, the ticket for the 2nd bin was closed. We'll send one out at the next trash pickup.' 1 week later...still nada. This time my wife calls and they make the same claim, but this time give an order number and instructions to get a paper 'waste bag' from Home Depot/Lowes/etc while the bin is on order (note, this isn't feasible because our clippings are long: they fit a green bin but not these small-ish paper bags). 1 week later...still nada. And in the mean time, our clippings pile is getting bigger and bigger because our current yard maintenance is more than 1 bin can handle. read more

The men there were very helpful in removing the cardboard boxes, hard plastic, metals, mattresses , tv's, computers, old house hold chemicals from my car. It's all free to get rid of and they also port-a-potties. read more

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If you are dropping off trash ($20 minimum load cost) or dropping off stuff for the re-cycle bins (free) and re-cycle shop Last Chance run by the Veterans non profit, everything is pretty well organized. Wood chips of all varieties are available for purchase, also. Loads are supposed to be covered. No salvaging, etcetera. This is an efficient operation. The residential trash pickup is usually good. However, when they photograph the re-cycle and send extra bills (fines) for inappropriate contents: this is very questionable! I see many people invade and dumping in their neighbor's containers. Trash pickup up staff are very nice men, in general. Mixed feelings about this company, lol! read more

I have a few reviews on Yelp with a couple positive and a couple negative. I actually do not like to leave negative reviews because it can mess with people's business and livelihoods. However, there are times when a situation arises that is handled so poorly, that you have to say something. My work with Marina Waste Management recently is such a situation. I am really hoping that his is the correct business. I would hate to leave a negative review for the wrong business. Anyway, to the review. My group was participating in a fundraiser selling fireworks over the 4th of July weekend. In order to participate you have to rent a secure storage container for the merchandise. I booked with Marina WM beginning in May, but confirmed in June for rental from June 28th through the 8th. While the price had gone up from our previous collaboration in 2020, it was still reasonable. On Tuesday June 27th I got a call from WM. They were "very sorry" but they did not have any containers available. After the shock, I was upset. How could they not have containers available if I had secured a container as of the first week of June? Again, they were "very sorry" but had no solutions. I was kept on hold while they were looking for other agencies that could help me. I was on hold, with a splitting headache (now) for 10 minutes. I finally hung up because I was wasting time. So, the aftermath. 1 day before the expected delivery of the container, WM Marina pulls the rug out from under us. At this point, we needed to find a container, in Watsonville, within at most the next 3 days or we cannot participate in a very important fundraiser. I scrambled and was able to find one but for twice the cost. So basically, WM was super unprofessional, left us in a major problem and cost us twice what we were going to pay for storage eating into vital funds for our group. No offer or compensation, no calling to check up on what happened, just "sorry". At this point, I don't care if they were the cheapest provider in town, I cannot bring myself to ever want to do business with them again, and if anyone asks me for my opinion about renting storage containers. I will tell them not to trust this company. read more

My trash bin pickup was missed on Monday. I called early Tuesday morning and was told a picture from the truck showed it was picked up but maybe it was a neighbor's bin. The agent was very pleasant and said it might be Wednesday before it could be picked up. I called early Thursday morning. This agent was rude, and said it was rejected because they had proof it was picked up. She described the area the bin was at and the color of the house behind it. It was clearly my neighbors house. She still didn't believe me but resubmitted a pickup. Saturday morning I had to call again. It takes 10-15 minutes to get through the automated system and wait on hold to get to speak to someone for each call. This agent said the pickup is still posted but staff had no time to pickup and had it on the schedule for Monday. I had to remind her Monday is the regular scheduled day. This company has no competition and has a real service problem. The next person's I'll be contacting are area politicians. There needs to be oversight, they don't care if there's overflowing, rotting garbage due to their poor management. read more

They missed a pick up and I always have my trash and recycles out the evening prior to the pickup morning. I called Friday morning and they assured me it would be picked up by 6:00pm....obviously didn't happen so I called Monday and they assured me yet again it would be picked up by 6:00pm or latest Tuesday at noon.....again not done. So I called for a third time and the so called customer service said they do not do a missed pick up until Thursday. That doesn't help me because I put my cans out Thursday evening for Friday am pick up. So I have recycling coming out of my ears and will now have to take it to work or somewhere else that will take the whole container plus what I have from the last five days. They suck and we are the unfortunate people who have no choice in their garbage service. read more

I scheduled a special pickup and was told the items would be picked up on Friday. As of 3:30pm the items were still on the curb so I called and was assured they would be picked up before 7pm. NO DICE. they were closed over the weekend so I called on Monday. They apologized and said they would be picked up today, Monday. AGAIN NO DICE. So I've had two toilets setting on my curb since Friday, I'm sure the neighbors are wondering WTF... Not a happy customer at this point... read more

Like I do every week I placed my garbage and recyclable bins out in front of my house. A notice had come out recently indicating that if the lids were not completely shut there would be an overflow like penalty fee accessed as everything was now being video taped. So I had a lot of loose cardboard boxes which I squished down into my recycling bin to prevent getting billed for the overflow penalty. My garbage bin was emptied but not my recyclable bin. So the following day and subsequent days for almost a week I made 8 different telephone calls to customer service in a failed attempt to get them to reroute one of their trucks to empty my recyclable bin. When you call the local telephone number they reroute you to their Los Angeles Center before forwarding you to a local representative. The local representative was supposed to start work at 7:00 a.m. but they failed to answer twice so the Los Angeles representative wrote up a ticket to have my recyclable bin emptied. However it was not so I called back and was told that they were not going to reroute one of their trucks since I had not placed my recyclable bin out in front of my house in time as they have video now. I was basically being told that I was lying to them which made me real angry and I demanded to speak with a supervisor and I wanted a copy of the video as I have my own unique garbage bin as I opted out of renting one of their garbage bins. I told them that I could prove that I wasn't lying. I reviewed the video which wasn't anything like described to me but simply the end of a blue recyclable bin being emptied into a hopper. I didn't know what to make of this until I recognized some of the recyclables. What I realized was that to avoid the mentioned overflow penalty I pushed too much of the cardboard boxes downward which got stuck and only about ¼ of the recyclables on top was emptied. I then got an email informing me that I needed to place my bins out front of my house by 6:00 a.m. of day of pick up. I responded that I was still awaiting a call from a supervisor. I got a call the next day and I was told that they would pick up my recyclable bin the following day. However the next day the bin was not emptied as promised. Now we are into the weekend so I wasn't able to call until Monday which was now a full week since I placed my recyclable bin out on the curb in front of my house. I called on Monday and demanded to speak with a supervisor again. I got a call in the afternoon and after venting told the representative that it was too late now to reroute one of their trucks since normal pick up was the following day. I was told that they would deduct the fee for not emptying my recyclable bin. I was told that I shouldn't force recyclables down into their bins so tightly. I told her what did they expect customers were going to do after their threat of an overflow penalty fee of I think it was 48 dollars if the lid did not closed down completely. I was given no explanation as to why they did not keep their promises of having my bin emptied. I was basically accused of lying and I feel after this experience that they have a policy of lying to customers and delaying things to prevent a costly rerouting of one of their trucks to empty one recyclable bin. A week late I get this notice that the regular cost of garbage pick up would be going up. I don't think the California Public Utilities Commission should not be rewarding Waste Management with a fee increase with this kind of or actually lack of customer service. read more

This is about a driver doing a good deed in Corralitos, a community between Watsonville and Aptos. This morning a UPS driver backed over a driveway edge and became stuck. A few feet further over the edge and he'd probably have lost the truck down a 15-foot steep slope. A WM truck happened to be doing its weekly service. The driver knocked on my door, as I was nearby. I tried to find my old chain, buried somewhere, or at least a rope. Only a 3/8ths-inch polypropylene rope. (The big chain is somewhere....) They first tried a steel cable the WM truck snapped...too thin. Eventually a combination of my polypropylene rope and another cable held and the UPS truck was able to pull out. Kudos to the driver (didn't get his name, but he was at Allan Lane in Corralitos at around 11 a.m on Friday, 3/11). P.S. Seems to me that all trucks on steep mountain roads ought to carry a hefty chain or tow strap, and perhaps a winch or come-a-long strap sufficient to handle a 4000-lb load. --Tim May, Corralitos, CA read more

Super friendly staff, very helpful drivers!!! The staff in the office is so friendly and nice. My review is manly for the drivers. My retired neighbor across the street on several different occasions has forgotten to pull his cans to the curb or forgotten to remove the tie downs on his lids that keep the raccoons out. The driver has gotten out of his truck and pulled the cans down the driveway himself. He has also removed the tie downs and placed them back again. Thank you for going the extra step to ensure our older neighbors are properly taken care of!!! read more

Absolutely horrible customer service! For over 2 years, we have been trying to get them to credit payment on an invoice that we made over the phone. We've repeatedly provided proof from our bank that their company withdrew the funds from our bank account by EFT, but we keep just going in circles. I finally spoke with a manager a few months ago who told me that she would make sure this was resolved; however, the company is still harrassing us on this issue with threats to send to collections. Not only that, but their customer service person just refused to take payment over the phone for the most recent invoice; the only part we actually owe!! SHAME on your company for bullying a disabled senior citizen to extort additional money. We are not going to pay our bank for the time ($20/hr) to research why their finance department can't find the payment we already provided proof was made. We have repeatedly provided proof of payment that ANY other company would have accepted to credit the payment to the account and wipe out any associated late fees. Any other company would not be putting the onus on us to find out how they lost the money. I don't care whether the company accidentally credited it to someone else's account, there was a computer glitch and its sitting in some limbo somewhere, someone embezzled it from their accounts, or they were hacked. We have provided proof that the money was taken out of our bank account by EFT initiated by Waste Management. That should be ALL that is required from us. WM, please do the right thing. If anyone else has a similar story, please post it here and on the Better Business Bureau. I am seriously considering contacting our local governement representatives and attorney general about their business practices and our Bay Area news station that has a task force to investigate consumer protection violations. If other people come forward, I may look into contacting a laywer about whether we should bring a class action suit against WM. I can hardly believe that we are the only ones that are experiencing this kind of consumer abuse; and I think it reprehensible that they use their status as a sole source provider for curbside garbage service to our area to try to get away with it. read more

As others have said, we are stuck with this service in Santa Cruz and they obviously are aware of that. A driver skipped my trash a couple of weeks ago and recorded it as missing from the street. I had to use my one-time "courtesy pickup" to get my trash picked up the next day. Even when I sent in a video of my trash on the street while the driver picked up the recycling, Waste Management would not reinstate my courtesy pickup. These people treat you like you are lying even with documented proof. Terrible customer service. read more

Aug 7, 2014, I put out mine and my neighbor's green waste bins for pick up on the next morning and the driver did not pick up either one. They sat on the curb till the following week when the driver then picked up only one of them. I called the office and was informed that if the bin is not in front of the corresponding house it will not get picked up. Mine was on my property line and neighbors was on hers so I don't know if that is what the driver put down as the reason why he did not pick up the other can but they were each in front of the respective properties. I called to schedule an additional two bins to be picked up on the 22nd, regular pickup date, for an additional fee and the driver did not return for the 2nd pick. I called the office multiple times and was told the driver was in route and he will be there before six. NOT! I think the Marina driver has a superior attitude and is going to do only what he feels like doing. read more

Not that you have a choice for your trash pickup service - because you don't - but these people are extremely unprofessional. On the morning of August 6, I placed an order for new service at a rental property that I own. All I needed was a single trash can delivered to the house by August 15. Basically, I gave them ten days notice. They promised that a container would be delivered by August 15. On August 16, I went to the property, and guess what - no container. Of course, now it's the weekend, and the renter arrives on Tuesday. No way to call these guys until Monday morning. First thing Monday morning, I call them. One little side note - the phone number on the website for the Castroville office (an 831 number) for some reason rings through to Los Angeles. The representatives that answer will tell you that you are out of their service area and they can't help you. Then they "transfer" you back into a call queue and if you are lucky, you will get someone in Castroville (but no guarantees). Anyway, back to my Monday call - after I got through to someone who could handle my service area (the city of Marina in case you were wondering), the peron apologizes for the container not being delivered and then confirms that the container is out for delivery as we speak and then confirms the address - but she has the wrong address. I tell her the correct address, and she says she will call the driver immediately and let them know. Of course, you can already see what's coming right? The can is not delivered on Monday either. So first thing Tuesday morning I call again, and the person who answers tells me that the can will be delivered today for sure. She has confirmed it with the driver. Tuesday at 4:30pm, as my renter has arrived at the property, I realize that the can is still not delivered, and immediately call them again. The woman who answers says she is going to put me on hold and call the dispatcher. When she comes back on the line, she tells me that the dispatcher told her that they just dropped off the can while I was on hold. Ummm no. I am standing on the sidewalk in front of the house. Obviously caught in a lie, she says that she will have the dispatcher call me back by 5:00pm - which just happens to be the time that they stop answering the phones. You guessed it - no callback from the dispatcher. On Wednesday, I call them again, this time my call goes through to Los Angeles again. I immediately ask to speak to a supervisor and the woman tells me that her supervisor can't take calls for issues outside of her service area. She says she is going to put me on hold while she tries to get a hold of a supervisor in my service area. After several minutes went by she comes back on the line and tells me that she can't get a hold of anyone in the Castroville office. She also informs me that they are out of trash cans and that is why they have not delivered one. I choke back a laugh imagining a trash removal company with no trash cans and then tell her that I have actually seen the truck that delivers the cans driving through Marina within the past five days and it was overflowing with containers to be delivered. She can't really respond intelligently because I have just caught her in a lie, but she tells me she will make sure that a Supervisor calls me back. It has been an hour now, and still no call. I'm not holding my breath. If I was able to choose any other vendor for trash removal services, I would. The drivers may be great - based on the other two reviews - but the "Management" part of Waste Management are a total joke. read more

I too have had good experiences with the local WM drivers and staff. They pretty much are on time every week, and do a nice clean pickup. Although the trucks will pound those old bins to the ground, but getting a replacement bin has been very easy to do. read more