Like others I've been with them 15+ years. It's expensive but was an easy way to go. BUT,…read more recently they changed delivery times, and cut off messages, so I didn't get my empties out on time. Next delivery I made sure my order was 4, and I put out 9 empties. Driver delivered 9 which is 18 weeks worth (3 months!) I messaged through the website and was told "sorry for any inconvienience, if you don't have room, we can pick up, BUT CAN'T CREDIT YOU". Citing health code reasons they can't resell them. I think the least they could do is defer the billing 2 months. All their fault, All my problem. I just canceled my account as I used up my water, and not trusting them, took my stuff to them to turn in. I have to say as "No Customer Service" the parent corp is, Gus at the Salinas location is a true gem. I can't stress what a good experience I had. What a great guy. I hope they realize how valuable he is.

USE ANOTHER COMPANY This company was great before Primo…read morewater took over. Even then, we had a couple drivers that were really good with us and worked with the bad system that Primo put in. Now, our good drivers have been replaced with... well... I don't know who these guys are. You order Alhambra, and they try to bait and switch you by delivering Pure Life, which I can buy at the grocery store for half the price. I called customer service and waited 20 minutes on hold and was told they would replace what they delivered. The driver showed up and once again, dropped off Pure Life. Wasting a valuable work morning on the phone with them again for another 45 minutes. Supposedly they are going to refund this incorrect order and try to call the driver back out here to replace. We'll see if this happens. Either way... I'm stuck with Pure Life while I wanted the Alhambra brand that I wanted? Why are they pushing this crap brand on me? Alhambra used to be a really good company. It's sad to see them become part of such a shady company.

The initial phone call, delivery and set up were painless…read more I am from So Cal and used to Sparklett's (in NorCal it is called Alhambra) and while I like their water, I am not a fan of their customer service. I found this company. It was local. So I thought I would try it. The water tastes fantastic and it is incredibly reasonably priced.

There services are terrible now that the merger done and now try to get thru to them you'll be on…read morehold for 2 hours and then they hang up I was just put on hold for a manger and you can hear them pickup and put you back on hold 9 times 36 minutes and disconnected Me F--- this company don't waste your time or money

I have used Damm Good Water for 3 years. Their service has always been great, reliable, and…read morefriendly. I appreciate the responsiveness of their office and team. I've also had their team work on my soft water system a few times, excellent service there too. Thank you!

I would love it if I could get through to someone other than Connie. The customer service has been…read morehorrible. Very unprofessional both over the phone and via email. My statement has been incorrect every month. I started Service in March and have had nothing but issues. No one returns calls, emails that are returned are very frustrating and handled unprofessionally. When I called and questioned my bill I was spoken to by Connie with a very condescending attitude and when she finally listened and saw the error. There was no apology just a very curt tone as if I was bothering her. Then the next statement was wrong yet again!! My previous payment was not applied. This company has some serious billing and customer service issues right now.

They are the best so helpful and kind, every time I go there they always help me bring water to my…read moretruck they are so awesome :)

I had purchased 7 water containers that were not "BPA Free." Given that I wasn't informed of this…read moreat the time of purchase, the owners of Pure Valley Water did the right thing by me and refunded my money. Thus, I'm satisfied with their customer service and will continue doing business with them. Thank You Pure valley Water!

We have a lot bottles left behind and I am not sure who else to contact from this company to ask…read morethem to pick them up. I am hoping that by looking at this post someone will reach out and pick them up. I know I could just throw them away, but I would really want someone from this company to pick up their bottles. I hope this post helps get the bottles out of our property.

NEGATIVE stars. I have given them more than one chance to set up my delivery. The website is…read moreawful, the service is awful on the phone, and when I thought I finally got set up - which took over an hour on the phone- I called to make a change the day before I was supposed to get it, and they didn't even have my delivery set up! I made a bunch of arrangements because we had to be home for the first one, and if I hadn't called we'd be sitting there all day for nothing! Never, ever again.

Super great service, quick fixes, honest staff, and the manager offered suggestions on how to avoid…read morethe issue in the future. Price was what I expected but service made it worth it!

If you need electronics fixed then this is the place you go to. Josh and Ninja know what they are…read moredoing and do it in a timely fashion. I needed a phone fixed and was surprised at how fast it was done and perfectly repaired it was. If you take your servic anywhere else you are not getting the service you deserve. #1 in all service and customer service needs.

DeAnza Water is our local water softening company and I'm glad we chose them. Our technician,…read moreBenjamin and Salesperson Raoul were extremely helpful throughout the entire process of getting our system installed. We really appreciate the thoroughness in explanation and responsiveness of the office. The kinetico system also feels great because it draws no power and we don't have to deal with regeneration interrupting water use every so often. Great value considering we got piping for a bypass valve done as well. Would recommend!

De Anza Water Conditioning installed a water softening system and reverse osmosis (RO) filter…read moresystem in Spring 2026. The installation includes a 1-year service warranty, which has proven very helpful. Side note, if you add a mineral cartridge to your RO system and that RO system supplies an existing copper water/ice line to a refrigerator, be sure to have the ice line replaced with polyethylene tubing. If not, the minerals will degrade the copper ice line, resulting in leaks. Many thanks to José for the super job he did capping our old copper ice line and replacing it with under cabinet-mounted polyethylene tubing--works great, can't see the tubing, no leaks! Many thanks to Niko for resolving a problem we had with melted potassium in the reservoir tank for our softening system. Niko was very patient as he explained the problem and showed me step-by-step how to fix the issue myself if it happens again. He also tested the water until the results confirmed that the problem was resolved. Many thanks to Angel for taking service calls cheerfully and with kindness and efficiency. I really appreciate the great service my family has received from De Anza Water Conditioning. I would hire them again without reservation.

I has a great experience with City Water Filter & Hyperbaric and I wanted to recognize the amazing…read moreteam there. Clay runs a fantastic business and clearly cares about his customers and quality of service provided. From the moment I talked to him , everything was professional , organized and welcoming. Javier and Jesse did an excellent work , they were knowledgeable , friendly and took the time to explain everything clearly . You can tell they take pride in what they do and make sure the job is done right . Jennifer was also wonderful , helpful , polite and made the scheduling and communication smooth and easy. Overall the entire team made this a very positive experience , I highly recommend City Water Filter & Hyperbaric to anyone looking for reliable service and a team that truly cares about their customers.

Very disappointed with the communication and overall service from this company. I was told one…read morething, while my tenant was given different information, which created unnecessary confusion. After the technician completed the filter service, my water filtration system was not working properly. I contacted the owner expecting them to stand behind their work and help troubleshoot the issue. Instead, without performing an official inspection of the system, I was quickly told that the resin likely needed to be replaced and was quoted approximately $500 for another service visit. My system is only about 5-6 years old, so I was concerned that such an expensive repair was being recommended without properly diagnosing the problem first. We later discovered on our own that the actual issue was that the filtration system settings had not been set correctly after the technicians changed the filters. Once the settings were corrected, the system worked. My biggest concern is the lack of communication and proper troubleshooting. Before recommending a customer spend another $500, especially immediately after your technicians serviced the system, I would expect the company to first verify that the work was completed correctly and that the system settings were properly configured. Unfortunately, based on my experience, I would not recommend this company.

Izzy came to my house, for a very reasonable charge, to help finish assembling a refurbished…read moreelectric bike I had purchased that had some missing parts. I didn't have to lug my partially put together bike to the shop which was a lifesaver. Izzy knew what he was doing and made sure I was happy with his service before he left. Since this is my first e-bike, he gave me a tutorial too. I sent another bike with him for a tune up at his shop in Pacific Grove. Great service. I highly recommend and I will go back when needed. Thank you again Rooster Wheels Bike Shop! Rebecca

Got a quick response and appointment. Izzy was very knowledgeable and very reasonable.read more