USE ANOTHER COMPANY This company was great before Primo…read morewater took over. Even then, we had a couple drivers that were really good with us and worked with the bad system that Primo put in. Now, our good drivers have been replaced with... well... I don't know who these guys are. You order Alhambra, and they try to bait and switch you by delivering Pure Life, which I can buy at the grocery store for half the price. I called customer service and waited 20 minutes on hold and was told they would replace what they delivered. The driver showed up and once again, dropped off Pure Life. Wasting a valuable work morning on the phone with them again for another 45 minutes. Supposedly they are going to refund this incorrect order and try to call the driver back out here to replace. We'll see if this happens. Either way... I'm stuck with Pure Life while I wanted the Alhambra brand that I wanted? Why are they pushing this crap brand on me? Alhambra used to be a really good company. It's sad to see them become part of such a shady company.

Beware: they are thieves and liars. We were charged over $300 for water and a dispenser that never…read morearrived. After a month and multiple aggravating calls to their horrible customer service line, we decided to cancel our account and get a refund. Shocker: we are still waiting for our money. It's been three months now! Every time we call them to discuss, we have to start over, re-explain our situation, and wait forever on hold only for someone to tell us a new excuse or just flat-out lie to us. My wife and I have wasted hours on the phone and yet we're at the same place we were three months ago. Total nightmare. How is this not theft? How are their actions not criminal? The fact that so many others have had similar experiences makes me wonder if there are grounds for an investigation or a class action lawsuit. What are they doing with everyone's money? If you're considering opening an account, tread carefully! Do your homework and read the other reviews about them (here and elsewhere). I wish we had paid attention to the warning signs and run the opposite direction.

We've been using Pure Water Bottling Co for over 2 decades and have always received excellent…read moreservice and great tasting water. Their prices are very reasonable and the delivery guys are always friendly. Highly recommend!

I have used Pure Water service since 2012. Any changes or request I have made, have been handled…read morepromptly and courteously. I recommend their "Pure Water" and their service.

I have used Damm Good Water for 3 years. Their service has always been great, reliable, and…read morefriendly. I appreciate the responsiveness of their office and team. I've also had their team work on my soft water system a few times, excellent service there too. Thank you!

I think this should be put out there. I wanted to use a local company for water service for my spa…read moreso i reached out to this company. The replies were very short and with no information. I sent my paperwork in after not getting any instruction on what the next steps would be. When i didn't get any reply to my messages i asked that my paperwork and financial info i sent be destroyed as i decided to use another service. In response, i got an email from a Connie with just an excuse how there is only one person working in the office and they were on vacation. They didn't care that they were losing business. It was an "oh well sorry " kind of attitude. I too, am a small business and i know that if i don't communicate with my clients they will go somewhere else. That's not a risk a small business should take. Sometimes as a small business you have to work harder to prove yourself. This was very disappointing and disheartening. Needless to say Alhambra now has my business when i really wanted to support locally.

Extremely shady, like something is weird about this place. Why do you not have an online payment…read moresystem? Why do you not take debit/credit cards? And why am I getting a $10 late fee for your mistake?!? Like this gives off, heavily overcharging and keeping payments under the table so you don't have to pay what you owe to the government. Most likely going to be submit a fraud complaint to government cause things aren't adding up sometimes.

I was helped by two ladies during my visit. The first one--unfortunately, I didn't get her…read morename--was very polite and courteous, and I truly appreciated her professionalism. However, the second lady was quite the opposite--rude and clearly having a bad day. It really affected the overall experience. It's disappointing when one person's attitude overshadows otherwise good service. I was just there to pay my bill. I wasn't asking for anything.

There services are terrible now that the merger done and now try to get thru to them you'll be on…read morehold for 2 hours and then they hang up I was just put on hold for a manger and you can hear them pickup and put you back on hold 9 times 36 minutes and disconnected Me F--- this company don't waste your time or money

We've been getting water from crystal springs for many years. Customer service is always…read moreresponsive, delivery personnel are always warm and friendly, and the water is reasonably priced and tastes great!

Very friendly service and clean facility and the best fresh water. The prices are also fair, much…read morecheaper than going to the regular store.

I started buying water from this company because I wanted the purist water possible, free from any…read morekind of contaminates. I purchased 6 containers. Some months later, I started researching about BPA (Bisphenol A) leaching in water bottles. I ended up calling the company, Brio, that makes Pure Valley's water containers. They make 2 types. I found out that the ones I was sold were Polycarbonate and not BPA free. I was shocked that a water company that advertises the "purist" water would sell BPA water containers, when the push has been on in the bottle and can industry to replace with "BPA Free." Now, when I purchased the containers I wasn't informed that these were not BPA free. I contacted Pure Valley Water about this problem and was told they did have some containers that were BPA free (but not any in the rectangular ones with the spigot for home dispensing). When I asked why they don't tell their customers they are buying containers that are not BPA free I was told that "we expect out customers to know this." Because I felt that this was a shirking of responsibility for what they sell, I asked them to replace my water containers with the BPA free ones. They refused. Therefore, I'm posting this review to ask the following question for other Pure Valley Water customers and potential ones: "Does it make sense that a company that prides itself on "pure water" would lag behind the trend to provide BPA free water containers? My answer: It makes no sense at all and defeats the entire purpose of "pure" water. Keep in mind that BPA is an endocrine disrupter and it can also effect brain development in babies and children. "It is a known endocrine disruptor that can mimic hormones, raising concerns about potential health effects on the brain and behavior, particularly in children." So, I would urge other customers concerned about this to take this up with Pure Valley Water.

Top notch service. I brought a load of sodden towels after a flood in my home and they washed and…read moredried them all for a reasonable price, and turned them around in less than a day! Can't say enough good things about their fluff and fold!

What's going on here? This is what I walked into first thing this morning. This place used to be…read moreclean and well kept up . Things have gone down hill the last couple of months. Seems like the owners don't care

About a year ago my Rheem water softener died so I decided to up my game and purchase one from the…read moreClean Water Systems because I thought they would carry a better product and I would get better service if needed than from a big box store---NOPE! First-I paid almost 3 times as much for the system than if I would have purchased one from Home Depot or Lowes. Second-The installation I had done on this new product was done by a pro and the programming of the unit went well. Third-Soon after the system was installed it began doing erratic things like regenerating at different times than the one that was set. The regeneration time was cleared and reset multiple times only to have the softener revert. Fourth-I called and Emailed the customer service rep. and he tried to correct the regeneration problem by walking me through the steps but none of those fixes worked. He then contacted the manufacturer and they responded with a new fix but that did not work either. Fourth-The owners manual is THE WORST!!! It is just a cobbled selection of random instructions, almost like you walked into the middle of a conversation and then try to understand what is the gist of that conversation. Early on when I commented on this I received a call from someone at the Clean Water Store and she wanted to know and understand how they could improve the manual. I suggested she look at how Rheem or Whirlpool or GE does it. Their instruction/owners manuals whether printed or online are clear and concise. Doing so would probably eliminate many questions and Emails to the service reps. Fifth-Here I am a year later with an outstanding service ticket. A few days ago the rep. contacted me and said he was going to close out that open ticket. I replied the manufacturer never helped us correct the regeneration problem. He stated, they never got back to him. Sixth-My impression and experience shows that once you purchase from the Clean Water Store you are on your own. The service rep. tried his best but like me he was left in the lurch. The warranty on the product from the manufacturer is worthless, it means nothing. The owners of the Clean Water Store should take heed, they can not ignore ongoing product problems that affect their customers. If they continue to not serve their customers, their customers will find a company that does. STAY WAY! You would be better off throwing your hard earned money in the street.

Order chlorinator system 3 months ago pump went out . Hooked up correctly ,in weather proof area no…read morereason for it to go bad just poorly ,cheap product for 600 plus . Called and said would send new pump . Spoke to tech and customer service and both said would send in for request to have it expedited being we were now smelling rotten eggs in home . Did not approve it and now we have to wait for a week . Called said they can't change it now that's its in route. If would of sent overnight or 2 days because of the inconvenience would of been nice being it's not our fault their system went back so quickly . Wish I just got my money back as it's cheaply made . Same item china for 100 versus 600

GRANITE DRILLING ~ 5 STAR As a long time real estate broker…read moreon the Monterey Peninsula, my husband and I have referred many clients to Mike Grachek, the owner of Granite Drilling Company. The feedback from our customers of their experiences year in and year have always been incredibly positive. Earlier this we year purchased a 3 acre vacant lot in Carmel Valley that had no water. We contracted with Mike to drill us a domestic well on our land. From start to finish Mike made the well drilling process completely seamless, he and his team were professional, they did every task on time, and had incredible follow up, they under promised and overachieved..we could not be happier with Granite Drilling! We highly recommend and will continue to refer Mike and his team to all our current and future friends and clients. Laura & Kent Ciucci ~ Sotheby's International Realty

I never heard back after inquiring about some of their services. Having been ignored I'd definitely…read morenot hire them especially if any problems were to occur in the future.