There was a period of two weeks that waste management skipped over our street or just our house when collecting trash. One of the times that I called and complained, they were able to get the truck right out and pick it up before the end of the day and I was impressed, however, the next two times it happened the trucks never came back and we had piles of trash out on the street.
I should not have to call a company to pick up my trash every time that they miss it and therefore tried to call and cancel my service, which I spent over 2 hours on the phone on hold before I was able to talk with someone and get to speak with management. They offered me a free month of service, but the service it the entire problem and they won't refund the 6 months that I have left on my account when I cancel services.
They are completely awful and don't have any care for customer satisfaction. They don't answer the phone calls and put you on hold to try and get you to give up. They won't refund your money even though they aren't providing you with the service that you are paying for. read more