Visited a friend here multiple times over the course of months and was always impressed with the…read morehigh level of care and attention to details. As I first visited they were renovating the exterior and landscape refresh and I found that to be so important. Residents get to look out their windows and enjoy something fresh and beautiful to look at. Other first impressions were multiple air filtration systems outside the doors of every room. Not sure if that was a 'leftover' from COVID kind of thing or what - but I liked it. Shared rooms were small and good to know is only two visitors at a time. It's hard to imagine it but the reason is purely for function. Placing 3 chairs around I think would be very difficult to navigate anymore. Luckily for those who might not like shared rooms - singles are available. If you've been saving money all your life and here - this might just be the time to spend a little extra if you don't like people around. My friend's neighbor was a pleasant person - and that's what I've found going to these types of places - its not bad to have another nearby... If your friend or family member is here its your job to visit. People make up excuses and there really is no excuse. I was able to slip in 30 minutes before closing after work and anybody can do that. I think visitors are an important part of recovery. You can't visit your friend or your mom? Just keep the excuses to yourself I don't want to hear it.

San Leandro Healthcare Center is a scam. It's had many changed names to runaway from all the bad…read morereviews. To call this "skilled" nursing is a farce. This business is rotten from its core. The administration will cheat and lie to get rid of patients when copays incur regardless of your health condition. They will encourage you to stay only as long as your insurance covers 100% of the cost. A "Safe Discharge" cannot be relied on at all. They will do everything to criminally kick you to the curb before you are medically healthy enough to take care of yourself to avoid copays mounting up. They will bum-rush you out to rent your bed to fresh patients only to avoid billing copays. To top it off, the language and cultural barriers are extremely. Nice workers but confusion is constant. The food sucks and your call lights are ignored. Pray you never experience an emergency. This is your warning... Avoid the San Leandro Healthcare Center.

This place saved my life. Well, it was the first step in saving my life. It was exactly what I…read moreneeded .. it was a break which I didn't have to get arrested to earn. Stayed here for 8 days. They provide a list of short-term and long-term drug treatment programs that you can call every day you're in here. Programs are more likely to have a bed ready for you if they know you're already waiting at a detox facility. I know people talk hella smack about this place, but it was a godsend. And free. They asked me if I had 50 bucks I could give them when I first showed up and when I told them I didn't , they still welcomed me in. This place was a step up from where I was staying so I guess everyone's perception is relative. If you're looking to get into a drug treatment program this is a good first step. I went in 2009

My friend went here and it almost killed her. There were scary men everywhere hitting on her and…read morenothing was done about it. They put some kind of beeper on her wrist and it woke her up all night because they came in the room constantly. The worst part was she said she would be locked in the room for hours at a time and freezing cold because of the AC with no alternative. This poor woman was detoxing and woken up every 30 minutes by a beeper on her wrist and often made to stay in a freezing cold room with no alternative. Pure hell don't go here. My husband made a formal complaint on her behalf but who knows if it helped. Oh, and the worst part is all the beds wreaked and were soaked in urine

I would not ever recommend this facility to care for your loved one. The lack of knowledge,…read moreneglect, and abuse the current patients endure is un-ethical, and non-compliant with the states regulations/policies for patient care. This facility needs to be permanently closed. My dad was a patient here for 8 months, during those 8 months he was sent out to the hospital 9 times. He had encountered tremendous bedsores all over his body, and lack of proper nutrition. After 8 months and the hospital filing reports on the facility, due to the evidence based, I removed my father and he is currently bedsore free, and healthy. The staff here has no type of compassion or care for their job, or education for the positions and roles they stand. I hope my Review will not allow anyone to place a loved one here! You will regret it later!

Met Rocio director of community relations. She thoroughly went through all aspects of care at this…read morefacility with interested families. She took her time to diligently ensure families were comfortable with going to a new facility and decrease the anxiety that it brings to transition to the next lower level of care. I received great feedback as patients discharged here. This is a five star rated facility and it appears this facility lives up to it.

Still at Kindred Hospital being abused. family bought me a brand new wheelchair and plane tickets…read moreto leave here and Larry Foster the CEO won't give me my wheelchair told me I can go to the airport in an ambulance and they'll send my wheelchair after me I got gangrene all of my butt my back. short staffed the supervisors will not come when you call them and you can't even leave messages on nobody's answering service because they leave it full just for that reason CEO Larry Foster supervisor param Indian another supervisor Leah Filipino and Jenna director of nursing 450 lb ?

Two people to a room is just much too crowded. If you called for a nurse, it took quite a while…read more My sister was in there a good six weeks and not very happy. She moved to a different one and it was amazing. The difference in care that she got.

I must give recognition to this whole establishment! Bancroft Healthcare Center is by far exceeds…read moremy expectations. The nursing staff and CNA are so kind and super helpful. The care they provide is 5 star to me and they really know their stuff. You can expect care with so much compassion to the patient. Once you enter, you are greeted kindly by the front desk! My nose is never offended by any bad smells when you walk in. Every time, i call in to check on my Mom, the nurse is always happy to give me any updates. I also receive calls from the nurses when there's any changes or concerns. I enjoy visiting my mom because she looks so happy to be there and i couldn't ask for anything more! This is one of the best skilled nursing facilities here in San Leandro! Thank you Bancroft Healthcare Center!

My mother has been here for at least close to four years. I don't know what these other people are…read morewriting, but I know I'm there regularly! There's never been a smell of urine all the nurses and the workers are very polite. They even put make up on my mom when she wants and does her nails. She loves it. There has nothing but good thoughts of this place. It would be glad to refer to anyone

Once again, poor service. Calling about my injury from 5/12/25. I have names here Nikki &…read moreCharles/Travis? I spoke with them got continuously hanged up on because I wanted information on who helped me on the night I got hurt my head really badly, the picture is shown below what doctors did not see, they just seen a scratch on my head and thought I was fine. Now I have to go to the emergency again because they were the ones who were discharging me really early. Also tired of the fake apologizes when it keeps happening!

This place has long wait times to make appointment and has poor customer service. They never have…read moreavailable appts they are always booked and never want to work with you on what works for you on your schedule.

The place is great. Loved it here the best spot in Hayward. Their care is wonderful. They take care…read moreof people with different ages. Office experience is wonderful.

I was sent here by Kaiser, these people had active Covid which they never disclosed to Kaiser, soi…read morecame down with Covid. I ended up with double pnuemonia and sepsis, twice. The owner came to me and said Covid is just like the flu. Nothing will happen to you, then she said she could not get an ambulance ride for me to return to Kaiser, so I picked up my phone and called 911 and got an ambulance. I have spent from June 18,2025 until January 31,2026 getting well enough to go home These people need to be sut down!

The workers are extremely rude to my parent who is unable to walk. They make them wait for over…read more20mins to go to the bathroom and then shout that they can't get there immediately and to defecate on self. The hallways are also very noisy. it's almost impossible to have a proper phone conversation with my parent. They charge a heck of a lot of money to treat their guests like animals? It's absolutely unacceptable. These people also chose this as a career - now do your darn job with compassion. You never know if you'll ever be in that position one day.

The entire atmosphere and quality of employees' attention to detail and care that I receive on an…read moreindividual level.

I've been in and out of this building visiting a loved one and it was a mixed but overall decent…read moreexperience. Some days were smoother than others, but the staff were respectful and tried to help when we asked. You can tell they're working hard, and I did see effort from the team.

The staff are so nice and welcoming. The residents are taken care of. The management team are very…read morefriendly and helpful. Therapy team is amazing. 5/5

My dad was admitted to Valley Pointe nursing couple of weeks ago and stayed for a week while he…read moreregained his strength to walk again. The best part of this facility is the people working here! Everyone is truly caring from nurses, social workers, pharmacists, admission, doctors and more. This was my first experience with a skilled nursing facility, I was impressed with how much they do for the patients to keep them taken care of, fed well, entertained and on the way to fast recovery. My dad himself has expressed his gratitude multiple times towards all the care takers that assisted him, he felt especially at home when some of the nurses spoke to him in his native tongue. He recovered in just a week. Admission was fast and accomadating. They took care of connecting with Insurance company and helped my dad to move in first before I had a chance to go the next day to fill in paper works. I met the entire care team and was really impressed with their patience and attention to detail. I had left a note for them on a few things about my dad's condition and they promptly scheduled a meeting with me to go over them line by line. If anything, my whole family felt heard and taken care of. Definitely recommend the place!

My mom was admitted for skilled nursing care at this facility on June 30, 2025. At the age of 100,…read moreshe was treated with excellent care! She had physical therapy, played bingo 3 times a week and worked at least 2 crossword puzzles each day. While everyone was caring, a special shoutout goes to JoAnn and Evar! The director of activities was especially nice as well. While no one wants to see their loved one go into a facility, sometimes there is no other alternative. If the need arises, I highly recommend Valley Pointe SNF. My mom, Ms Bennie, transitioned at Eden Hospital, on October 15, 2025. Thanks to all the staff who made a difference the last 3 1/2 months of her life. Barbara Cogar Daughter