Visited a friend here multiple times over the course of months and was always impressed with the…read morehigh level of care and attention to details. As I first visited they were renovating the exterior and landscape refresh and I found that to be so important. Residents get to look out their windows and enjoy something fresh and beautiful to look at. Other first impressions were multiple air filtration systems outside the doors of every room. Not sure if that was a 'leftover' from COVID kind of thing or what - but I liked it. Shared rooms were small and good to know is only two visitors at a time. It's hard to imagine it but the reason is purely for function. Placing 3 chairs around I think would be very difficult to navigate anymore. Luckily for those who might not like shared rooms - singles are available. If you've been saving money all your life and here - this might just be the time to spend a little extra if you don't like people around. My friend's neighbor was a pleasant person - and that's what I've found going to these types of places - its not bad to have another nearby... If your friend or family member is here its your job to visit. People make up excuses and there really is no excuse. I was able to slip in 30 minutes before closing after work and anybody can do that. I think visitors are an important part of recovery. You can't visit your friend or your mom? Just keep the excuses to yourself I don't want to hear it.

San Leandro Healthcare Center is a scam. It's had many changed names to runaway from all the bad…read morereviews. To call this "skilled" nursing is a farce. This business is rotten from its core. The administration will cheat and lie to get rid of patients when copays incur regardless of your health condition. They will encourage you to stay only as long as your insurance covers 100% of the cost. A "Safe Discharge" cannot be relied on at all. They will do everything to criminally kick you to the curb before you are medically healthy enough to take care of yourself to avoid copays mounting up. They will bum-rush you out to rent your bed to fresh patients only to avoid billing copays. To top it off, the language and cultural barriers are extremely. Nice workers but confusion is constant. The food sucks and your call lights are ignored. Pray you never experience an emergency. This is your warning... Avoid the San Leandro Healthcare Center.

I would not add any stars, however I had to. This place is the worst of the worst. No compassion…read morefor anyone. The staff is mean. Even if you are in with drawl, you have to be on the sober side for 24 hours. If there is not any space on the detox side, you then have to leave after 23 hours and come back. In my sons case, it was 11pm and pouring rain. He would have been on the street in a place he does not know, in acute with drawl. They make you stay in bed all day. They did not feed him in the 22 hours he was there.

I have a friend who was recently there. Yes they have a strange model of releasing people every…read moreday. I guess you find out who's serious, or you are just providing shelter for homeless. May be the latter of the two. Once inside, as was told to me first hand, is that the lights are kept off. The staff checks everyone every 15 minutes to "check the box", but there is no television, no meetings to create some synergies among the people there. It's basic prison food. Sandwich with one slice of meat and slice of cheese. The staff just hangs out and makes a lot of noise doing nothing. Nobody's cleaning the place. They almost force the lights to be off and people in bed. That's not healthy. I don't know who's in charge of the place, and it's not a fun place or situation, but with next to no effort they could improve things 1000%. These people aren't convicts, they are people SEEKING help, and being treated without respect or dignity. NOBODY would want someone they care about to be here. Shameful lack of effort. I'm glad it exists, but it needs leadership.

I would not ever recommend this facility to care for your loved one. The lack of knowledge,…read moreneglect, and abuse the current patients endure is un-ethical, and non-compliant with the states regulations/policies for patient care. This facility needs to be permanently closed. My dad was a patient here for 8 months, during those 8 months he was sent out to the hospital 9 times. He had encountered tremendous bedsores all over his body, and lack of proper nutrition. After 8 months and the hospital filing reports on the facility, due to the evidence based, I removed my father and he is currently bedsore free, and healthy. The staff here has no type of compassion or care for their job, or education for the positions and roles they stand. I hope my Review will not allow anyone to place a loved one here! You will regret it later!

Met Rocio director of community relations. She thoroughly went through all aspects of care at this…read morefacility with interested families. She took her time to diligently ensure families were comfortable with going to a new facility and decrease the anxiety that it brings to transition to the next lower level of care. I received great feedback as patients discharged here. This is a five star rated facility and it appears this facility lives up to it.

Still at Kindred Hospital being abused. family bought me a brand new wheelchair and plane tickets…read moreto leave here and Larry Foster the CEO won't give me my wheelchair told me I can go to the airport in an ambulance and they'll send my wheelchair after me I got gangrene all of my butt my back. short staffed the supervisors will not come when you call them and you can't even leave messages on nobody's answering service because they leave it full just for that reason CEO Larry Foster supervisor param Indian another supervisor Leah Filipino and Jenna director of nursing 450 lb ?

Two people to a room is just much too crowded. If you called for a nurse, it took quite a while…read more My sister was in there a good six weeks and not very happy. She moved to a different one and it was amazing. The difference in care that she got.

I must give recognition to this whole establishment! Bancroft Healthcare Center is by far exceeds…read moremy expectations. The nursing staff and CNA are so kind and super helpful. The care they provide is 5 star to me and they really know their stuff. You can expect care with so much compassion to the patient. Once you enter, you are greeted kindly by the front desk! My nose is never offended by any bad smells when you walk in. Every time, i call in to check on my Mom, the nurse is always happy to give me any updates. I also receive calls from the nurses when there's any changes or concerns. I enjoy visiting my mom because she looks so happy to be there and i couldn't ask for anything more! This is one of the best skilled nursing facilities here in San Leandro! Thank you Bancroft Healthcare Center!

My mother has been here for at least close to four years. I don't know what these other people are…read morewriting, but I know I'm there regularly! There's never been a smell of urine all the nurses and the workers are very polite. They even put make up on my mom when she wants and does her nails. She loves it. There has nothing but good thoughts of this place. It would be glad to refer to anyone

Once again, poor service. Calling about my injury from 5/12/25. I have names here Nikki &…read moreCharles/Travis? I spoke with them got continuously hanged up on because I wanted information on who helped me on the night I got hurt my head really badly, the picture is shown below what doctors did not see, they just seen a scratch on my head and thought I was fine. Now I have to go to the emergency again because they were the ones who were discharging me really early. Also tired of the fake apologizes when it keeps happening!

This place has long wait times to make appointment and has poor customer service. They never have…read moreavailable appts they are always booked and never want to work with you on what works for you on your schedule.

My mother just got done staying here for two weeks after a knee infection in a old knee replacement…read moreshe is 79 years old was at Kaiser for a week prior with serious issues from the infection and medication affecting her mental state . Most of the staff was excellent and overall I was happy with her care . The food however could be better for the most part I had to bring her food everyday she wasn't eating much . I think it's one of the best of these facilities in the area .

1628 B St Hayward, CA 94541…read more I came to visit a friend here. I was impressed by the level of care and the facility is well staffed. They acknowledge you as soon as you walk in. The front desk was staffed by 3 people. Covid-19 screening was in effect, and masks were required. Lots of cleaning was going on. My friend said he was being treated well, but didn't like the food. I was told he was on a strict diet, and I shouldn't bring in outside foods. Oh well, no burgers and fries. The facility was a bit noisy with all the activity in the hallway. The parking lot was almost full. This place isn't visible from the street, you have to go down a long driveway.

The workers are extremely rude to my parent who is unable to walk. They make them wait for over…read more20mins to go to the bathroom and then shout that they can't get there immediately and to defecate on self. The hallways are also very noisy. it's almost impossible to have a proper phone conversation with my parent. They charge a heck of a lot of money to treat their guests like animals? It's absolutely unacceptable. These people also chose this as a career - now do your darn job with compassion. You never know if you'll ever be in that position one day.

The entire atmosphere and quality of employees' attention to detail and care that I receive on an…read moreindividual level.

Our loved one came here really struggling with life. He was in dramatic cognitive and physical…read moredecline. No matter, the staff gave him love and excellent care. No matter what his condition they treated him with respect and gave it 100%. Our family will be eternally grateful.

I've been in and out of this building visiting a loved one and it was a mixed but overall decent…read moreexperience. Some days were smoother than others, but the staff were respectful and tried to help when we asked. You can tell they're working hard, and I did see effort from the team.

My dad was admitted to Valley Pointe nursing couple of weeks ago and stayed for a week while he…read moreregained his strength to walk again. The best part of this facility is the people working here! Everyone is truly caring from nurses, social workers, pharmacists, admission, doctors and more. This was my first experience with a skilled nursing facility, I was impressed with how much they do for the patients to keep them taken care of, fed well, entertained and on the way to fast recovery. My dad himself has expressed his gratitude multiple times towards all the care takers that assisted him, he felt especially at home when some of the nurses spoke to him in his native tongue. He recovered in just a week. Admission was fast and accomadating. They took care of connecting with Insurance company and helped my dad to move in first before I had a chance to go the next day to fill in paper works. I met the entire care team and was really impressed with their patience and attention to detail. I had left a note for them on a few things about my dad's condition and they promptly scheduled a meeting with me to go over them line by line. If anything, my whole family felt heard and taken care of. Definitely recommend the place!

My mom was admitted for skilled nursing care at this facility on June 30, 2025. At the age of 100,…read moreshe was treated with excellent care! She had physical therapy, played bingo 3 times a week and worked at least 2 crossword puzzles each day. While everyone was caring, a special shoutout goes to JoAnn and Evar! The director of activities was especially nice as well. While no one wants to see their loved one go into a facility, sometimes there is no other alternative. If the need arises, I highly recommend Valley Pointe SNF. My mom, Ms Bennie, transitioned at Eden Hospital, on October 15, 2025. Thanks to all the staff who made a difference the last 3 1/2 months of her life. Barbara Cogar Daughter