I went to the Orem Community Hospital Emergency Room yesterday morning at the request of my dentist…read morebecause I have a severely infected tooth, a visibly huge and swollen cheek, and so much pain, OTC meds weren't touching it so I was forced to take my back pain meds (which still didn't take the pain away,) as well as a fever of 103.4 earlier in the morning. My dentist thought I should go to the ER for IV antibiotics for fear that my tooth infection had turned into something much more serious because the antibiotics he gave me weren't working. The admitting person was a sweetheart as was the male nurse; both compassionate, empathetic, and kind. The doctor came in and made me feel foolish and idiotic for going to the ER for 'simple' tooth pain, actually pulling faces at the mention of a dentist sending someone to the ER, and rolling her eyes. THEN, when she seemingly, finally decided to figure out exactly what was going on, she sat down in front of me and said, "Hon, tell me what is going on. How did this happen?" All I could think was, are you serious?? I mean look at my ginormous, pink cheek, lady!! She talked to me as if I were a child and was extremely condescending. I just felt stupid and wanted to leave and go to a different ER but I had an IV at that point (for blood tests, mind you, not antibiotics). Then she sent me in for CT scans of my face to make certain that the infection hadn't spread anywhere dangerous, finally taking my issue seriously. She didn't give me the IV antibiotics for the severe infection, she simply 'upped' my antibiotic (from the one the dentist gave me) to a stronger one. How hard would it have been to simply give me even just a injection of stronger antibiotics?? Or better still, through the IV that was already in my arm?!? Then, she numbed my tooth to take away some of the pain, which it did, for about 30 minutes when the pain came back with a vengeance. I feel like the doctor didn't like being told what to do from a measly dentist, or God forbid, me, and didn't do the antibiotics out of sheer stubbornness and pride. No, I did not go to medical school, I am not a doctor and will not pretend to know how to heal someone in the way a doctor can. I do know my body and knew something was wrong. I also know empathy, which this doctor didn't seem to posses, nor, really, did the female nurse who just acted like it was an inconvenience for me to be there. I went to this ER with the hopes of having some relief from my pain and severe infection. I left feeling stupid for going in the first place. There was no empathy, compassion, or even patience from this doctor. I know there are other doctors working at the Orem Community Hospital's ER, some with likely more empathy than was shown me, but I will *never* chance that again. I will drive the extra several miles to AF Hospital's ER where they are kind, respectful, and even humble enough to listen.

I had a Carpal Tunnel surgery done at this hospital. They asked me if I had they copay which was…read more$350. I said no. Instead of getting payments set up right then they did the surgery. They didn't ask after either. I got a statement in the mail with a paystub and a return envelope. I made a payment(what I could). I am on social security with no other income. The next month I got another statement, made the same payment, did this for 4 months then SLAM. They SLAMMED me into collections for the rest. No notice to call, no call, nothing said letting me know the payments I made were not good enough or that I needed to call, nothing just SLAM me into collections, granted my fico score is in the toilet anyway and I don't care because I pay cash for everything. I will never use this facility for anything ever again.

Labor and delivery unit- Nurses Pam and Steffanie were beyond amazing. So kind, so helpful and such…read morebeautiful hearted women. Made my labor experience worth remembering. Pam even came to see my baby and I in the mom/baby unit to send us love and made my day. Such a sweetheart!! Mom/baby unit- nurses Elise and Alexa were the most amazing nurses I've ever experienced. Most amazing human beings ever. I'm so glad and grateful to have them taking care of my baby and I. Much love and blessings to those beautiful ladies I definitely recommend going there for labor and delivery and have them on your team! I hope they all get the recognition they truly deserve and earned

Incredible care! Kind professional staff and personable. First time I had an Iv that didn't hurt…read more Great nursing staff. Amazing orthopedic Dr Ritchie. His kindness put me at ease. I feel thankful for their care and I am glad they are close to home. They treated my husband with respect which I appreciate. He is my support and they kept him informed.

3 or 4 appointments in I realized that this was a complete waste of time and money. They charged…read moreexorbitant amounts and a bunch of charges are not itemized for what they were actually for. They had me see a speech therapist 3 times and told me I was okay. I am now still receiving bills 5 months later that I have no idea what they correlate to. I contacted their billing department and they were just as useless as the ENT office. They couldn't explain what the bills were for, they couldn't tell me how much I owed from start to finish, they couldn't tell me how much money total they had received from me. I would think these would be basic numbers for a billing department. They sent me over the same statements that are on the ENT portal(That contain very little information as to what you are actually being billed for). I regret going to this place and would not recommend.

First time at the Ear, Nose and Throat Center - Riverton office…read more Called and left a voice message on Saturday. They called Monday mid-morning to schedule an appointment and take my demographic information. They also sent a new registration form to my email so I could complete at home rather than in the office. Arrived to the office and was greeted by a worker who took my temperature and asked if I've had exposure to Covid in the last 2 weeks. Very nice lady and also shows me they are concerned about safety. Facility is clean and tidy. Overall nice experience in this office. I feel that they are pretty thorough and their specialists are very easy to work with.

I have been going to this office since 2019 and have never had a bad experience. The staff is great…read moreand friendly and my favorite provider is Jay Lambert. Jay is hands down the best provider on the planet, not just at this clinic. Whether it's for me, my husband or one of our kids he always listens and gets to the point and takes care of us and never has any judgement! My 13 year old son was just diagnosed with type one diabetes, I felt really stupid even going in there to ask about it because it doesn't run on either side of our families and I felt like I was for sure overreacting but he calmly diagnosed him and gave us very clear instructions on what to do next THEN gave us his personal cell number in case I had questions and THEN he came to visit us at primary children's that night to make sure we were holding up. I'll never forget that it was so kind! Thanks to this whole clinic for always being the best and taking care of my family, we love you! - the Anderson's

I had an awful experience at Reverse Health Urgent Care in Saratoga Springs, Utah. In October, I…read moretook my 3-year-old son there for a second opinion after he was diagnosed with croup at another urgent care. Instead of carefully evaluating him, the doctor dismissed any attempt to diagnose and immediately used terrifying language, telling us our "baby could crash" and urgently needed an ambulance to the ER. This was completely unnecessary and panic-inducing. When we got to the ER, the doctor told us it was just a mild case of croup. They gave him a steroid and sent us home--simple as that. But thanks to Reverse Health's scare tactics, we were left with a $1,000+ ER bill. To make matters worse, Reverse Health told me they would waive the visit fee, but they charged me anyway. When I received the bill, I tried to dispute it, but every time I called, I was transferred and promised a call back from someone in charge. That call never came. I had to keep following up, and to this day, no one has reached out. Even though my insurance covered most of it, the $25 I was left to pay feels like a bigger issue--if they can't honor their word on something that small, how can I trust them with anything more important? This place is disorganized and unprofessional. I wouldn't trust them with my family's care again. Go somewhere else.

I had some allergy problems after moving to Utah and Allergy Associates had a really smooth…read moreexperience at my appointment and with the doctors. The care quality was outstanding, they were able to tell me what I was allergic to and for what seasons, and now I have been managing my allergies very well.

Lab work was called in for me in St. George.. I reside there most of the time. One month ago I was…read moresurprised to find out there was no lab work called in. I called and left a message with the front desk. They have no medical aides to contact me there. No one in the entire month called me. I had to got into the lab for different lab work. To my surprise there is still no lab work called in for me! This is so unprofessional. The front desk secretary should not be allowed to talk specifics with patients. Unbelievable that this happened twice.

It's good in some ways and needs improvement in others. The layout is easy to get around. They have…read morewagons by the front door with the wheelchairs, which is fun. The medical staff we get at the lab have always been excellent! Their phlebotomists are top notch for tiny children's veins and are so friendly and kind to my kids. It's the desk staff that could use some more training or people skills or something. The staff at the desk in the lab are always just slouched back in their chairs, don't greet you, don't know the answers to questions, and overall act like they don't want to be there.

My daughter has had a fever on and off for 5 days. Today she started complaining of stomach pain so…read morewe took her to urgent care where she tested negative for strep and they suggested we head to the ER for x-rays and a urine test to rule out appendicitis or a UTI. The ER is very clean. It's about a year old. It's your typical hours long wait time after you get triaged to get a room. Everyone we've encountered has been really friendly and good with my daughter. They' all have offered us a snack or drink. X-rays went well and the exam room was decorated cute and clean. Underwater themed. The technician was friendly and gentle with my daughter. The only thing I didn't appreciate is the Covid tested my daughter without asking and that has never happened to us before usually it's asked first. Plenty of parking.

Dr. Cox was so sweet and supportive when my daughter had to have 9 warts frozen off her hand…read more We love Families First. Excellent service, buildings, etc. We've been seeing Dr. Kody for our boys since the first was born when we moved here- so 11 years! Wouldn't leave if you paid me!

We have been going to Family First Pediatrics for 4 years now and we have had a wonderful…read moreexperience in these 4 years. They always have a lot of different times available so I am always able to get the time that is the most convenient for our family. Also we are most of tbe fime able to get in and out of the Family Forst Pediatrics pretty quickly within 1 hour but it depends on why you are there too.

I recently changed insurance and my old medical offices are not on my new plan, so I found myself…read moreat Medallus for a minor health concern. Maybe I've been spoiled by my previous provider, but this experience was not a great impression. When I first arrived, I was acknowledged by an unpleasant receptionist. It's pretty clear that she doesn't like her job-or the people she works with. I felt like I was intruding on her day and inconveniencing her just by being there. After I filled out my paperwork (which she basically tossed at me), she didn't look up as I stood in front of her. Perhaps she didn't hear me with her earbuds in and she was zoned out to any other place than here. Eventually, she took the paperwork and told me I'd be called back when they were ready. Once I went back to an exam room, I noticed how eerily quiet everything was...that is, until the doctor entered the adjacent room and I heard every bit of their conversation. Truly, I could tell you what the issue was, what the doctor's recommendation for treatment is and when to follow up. All between the paper thin walls. I didn't feel like privacy was a given, even though we were in separate rooms. My experience with the doctor was fine-quick, but got the job done. She was friendly enough and I appreciated her get-down-to-business attitude. I'd imagine she's not there to build rapport with patients since this isn't that type of place. But it sure makes me miss my previous doctor office.

I came in recently with the flu and was very impressed by the care I received. I didnt have to wait…read morevery long. The staff was all very nice, the girl at the front desk Alexa took my needs seriously and was very helpful. The medical assistants and provider took me seriously and helped a lot. 10/10 recommend this urgent care