I am giving a 4 star review to Amanda, Dr Gull's P.A. Well....because Dr Gull wasn't there to treat…read moreme at my scheduled appointment. He had an emergency come up, that he had to attend to.
One of the assistants came into the waiting, and asked me if it was ok to have Dr Gull's P.A. start the exam. I said "That would be fine." I'm getting ahead of my self. Let's start at the beginning.
When I entered the office, mind you I've never been here before, and walked up to the reception desk. I'm a first time patient, so I was anticipating a nice welcome. NOPE, not even eye contact, just a "What's your name". Such a cold, unwelcoming greeting, which put a bad taste in my mouth, and this isn't even a restaurant.
"Fill out these forms just the lines that are highlighted", she said curtly. It took me less than 5 minutes to fill out the forms. When I handed them back to her she said "Did you bring your drivers license"? "What do you need my drivers license for, I'm self pay?" I said. "We need it for your file." she said without eye contact. Strange for a receptionist to act that way. When did they start asking for divers licences?
She asked for my credit card, scanned it, and charged me $175.00 for the visit today. (Shouldn't I get a discount if the P.A. gave the exam not the actual Dr?)
Back to the exam room, Amanda came in, she was so nice. She asked me a few questions, looked in my ears, asked me if I wanted her to take out my build up of ear wax. I said "Yes." She took the wax build up out very quickly with no problems, and sent me on my way.
When we walked out of the exam room, Dr Gull just made it to the office, he introduced himself, (he's very tall), and shook my hand. I told him Amanda took good care of me in his absence. He was please to know that.
Now back to the unfriendly receptionist/cashier. Normally when you leave a Dr's office you make another appt, or just walk out the door. I didn't know what to do, I knew I didn't need another appointment. She informed me that it would be another $184.00, ($92.00 per ear), on top of the $175.00 I had already paid. A WHOPPING $359.00!
Mind you Amanda did NOT say there was an additional charge PER EAR, to take out the wax. I believe that should have been explained BEFORE this procedure was done, especially if you are self pay.
My appointment was at 9:00am, when I walked out of the office, the clock said it was 9:16am. In and out, leaving my head spinning.