We have a Rheem water heater that was covered under warranty so we had no other option but to use Ward Plumbing. Rheem emailed them a work order and directions to contact us within 1 business day. On the 2nd business day I called Ward and was told that they don't know how to use email so they never check it. So no one would have ever called us. I had to take an appointment the following day. Worker comes out and had to replace the whole water heater, and wanted us to pay the $6.00 difference between the old water heater and new water heater. He got mad, when we didn't have exact change. And then proceeded to tell us, that he can't fix the leak that he caused and its on us. He left without even verifying it works, buzzing sound in circuit breaker, and a leak. Will never use this company again read more