Heat Pump Service Issue and Billing Concern…read more Background In September 2024, I purchased two new heat pumps from R.A. Hoy. Since I am retired and spend most of my time at home, I do not need to adjust the temperature frequently. Specifically, the unit in question serves the upstairs area, which I rarely visit during the day. Discovery of the Issue In February 2026, I received a service message on my thermostat for the upstairs unit. Upon checking the unit through my app, I discovered that it had been running continuously, 24 hours a day, since mid-November 2025 up until the present date in February 2026. Service Call and Diagnosis I contacted R.A. Hoy for service. The technician identified that the unit was only producing 70-degree air and was one pound low on refrigerant. I also have 2 inspections each year that were reported as good. Electric Bill Concerns Because my electric bill is automatically paid from my bank account and has remained consistent for over 10 years, I had not been monitoring it closely. However, after realizing the heat pump had been running non-stop, I reviewed my bills and noticed an increase of over $100 per month starting from when the unit failed in November 2025. My electric bill is normally lower in the winter as my gas furnace heat my home when temperature is 40 degrees or lower. Concerns Regarding the Repair and Warranty I received a bill from R.A. Hoy for the refrigerant. I believe that, since the leak appears to be a result of the initial installation, I should not be responsible for this charge. Additionally, if this leak is not properly addressed, it is likely to recur annually. However, I was informed that because the issue arose more than a year after installation, it is not covered under the warranty.

Paid for two maiatianance contracts up front, took my money and refused to honor the second…read morecontract.

This morning I was faced with a very bad sewage problem in a rental condo that I manage. I called…read moreBlivens Plumbing and explained that I had an emergency. The friendly and helpful receptionist immediately moved our problem to the front of the list, and Robert and his helper were there within 15 minutes. What began as an individual condo situation became a problem affecting the entire building of 12 units and involved the condo management association. Robert knew how to get help, and all of the people who responded to his accurate assessment were able to work together to solve the problem. We have used Blivens Plumbing for many years. This situation had the potential to turn into a very, very bad scene for a lot of people. Robert and his crew were professional, knowledgeable, and committed. They got the job done quickly and correctly. I highly recommend them! Thank you!!!

Had Blivens install two new toilets. Easy to schedule and very fair on pricing. Nice professional…read morework! Will use again!!

Through a mistaken judgment, I rated a one star. Mr. McGee showed me what they were doing. I…read morechanged my rating to five plus star. There was a bit of miscommunication and a jumping to conclusion on my part. Thanks for your service

I have used the Gentlemen Plumber numerous times. They are always responsive. Mike, the owner, has…read morepersonally helped me with a leak on a weekend. Also, Luke Rodgers, his Master Plumber, is great. He is always thorough in his review of the issues and solves my problems. I couldn't be happier with their service and highly recommend them.

Had a drip develop near our outside drain line. Called Action and they had two techs over the same…read moreafternoon. Jason and Steve found the problem promptly (a split in the recirc line) and were able to repair it all within an hour. Great job and thanks for the quick help! I'll continue to call Action when there's a plumbing issue.

I NEVER write reviews, but I am making an exception this one time. We arrived at our weekend home…read moreyesterday to find that the drain pipe from our kitchen sink had become disconnected, and a water line had developed a leak and was dripping large amounts of water inside a wall and under the house. Despite our being a new customer and their being "booked solid until a week from Friday," they had a plumber out that afternoon to fix the sink and another out first thing the next morning to locate and fix the leak. Both Mike and Kenny were great, and the bill was a pleasant surprise. But for their quick work, our week at the beach likely would have turned into a one-night stay.

Surfin Dood Plumbing did a great job at my home. They showed up with less than a day's notice, were…read morereasonably priced & did a very good job. The local water dept subsequently had to work on my water meters and they complimented Surfin Dood's work. High praise!

From the owner: Surfin’ Dood Plumbing Has Your Water Woes Solved! Hang ten…read morewith us as we ride the waves of plumbing excellence in the Outer Banks & Dare County. Our team is ready to catch any gnarly plumbing challenges that come our way. Don’t fret over leaks or clogs, we'll have them wiped out faster than a surfer hitting the waves. Let's make your plumbing experience rad from start to finish! Fully Licensed, Insured and Accredited in the State of North Carolina

Way overpriced. Over $300.00 to install a $13.75 (Look it up...Home Depot, Lowes) quarter-turn,…read morein-line shut off valve for an exterior foot shower. I asked for a breakdown for a standard invoice showing parts versus labor and was told they will not provide one. This is a 20 minute DIY job. I've done it myself but this repair need came during rental season and I am out of state. I approved the repair never expecting such a highly inflated price. My lesson learned henceforth. If asked by other community homeowners I will not recommend Absolute Plumbing.

My experience with Absolute started off as a frantic call over the weekend at 8am for the waterfall…read morethat was coming out of my ceiling light into the floor. They arrived fast and fixed the issue. Fast forward a month later, I decided to remove ALL the QUEST piping. (thoughts and prayers if this is still your situation) They took such attention to detail and were very careful when removing furniture, prepping the area and preserving the drywall cutouts. They let me know each day what they'd be doing and when they'd be on site. Very well mannered folks as well. I'll miss the crew when they're gone, but boy do I sure hope they never have to come back. :-). They're ABSOLUTELY the first call i'll make for anything plumbing related going forward. (forgive the pun, i had to)

Wilson Plumbing was excellent to work with. They came out to take a look at an issue with my shower…read moreand provided an honest, straightforward assessment. As it turned out, the problem was not what I had originally thought, and I really appreciated that they took the time to explain what was actually going on rather than pushing unnecessary work. Their candor, professionalism, and expertise gave me a lot of confidence in their service. I'll definitely use Wilson Plumbing again and would gladly recommend them to others.

We own a beach house in the Outer Banks. Our winter visits typically occur once a month. It's been…read morea cold winter. When we arrived home this month we realized we had no hot water. After calling several , close to 10 plumbers, I was referred to Rodney by another vendor. Rodney was punctual and reliable. He found the issues right away. He provided me with some basic education. He also repaired an outdoor shower faucet that would have been a nightmare issues had I not noticed it.

NEVER use! Hubby showed them where to put line, for our outdoor shower, and instead they put it…read moreright next to main power line! Against code! Then came back and "moved" to exact site it was before! I posted review on Angies list and he denied he had done work here. Guess bill and cancelled check proved he did in fact know us and had screwed over us!

Please see my review for the other Ward Plumbing, located 1 mile away with the same business phone…read morenumber.

Poor service and worse quality work. Didn't respond to phone calls or texts after giving a quote…read morefor a repair job and what little work was previously done did not last two weeks before the repair work fell to the ground because he was too lazy to use nails or anything for that matter to secure the repair. Never returned a phone call or text and now I can guess why!

We had a great experience with OBX Home Repair! Of course our situation was an emergency and came…read moreas a surprise, however, Danny's knowledge and experience helped us immensely to pave out the most efficient and economical repair plan. We appreciated the quick response, punctuality, tremendous insight, and last but certainly not least, the quality repair. Thank you OBX Home Repair!