Heat Pump Service Issue and Billing Concern…read more Background In September 2024, I purchased two new heat pumps from R.A. Hoy. Since I am retired and spend most of my time at home, I do not need to adjust the temperature frequently. Specifically, the unit in question serves the upstairs area, which I rarely visit during the day. Discovery of the Issue In February 2026, I received a service message on my thermostat for the upstairs unit. Upon checking the unit through my app, I discovered that it had been running continuously, 24 hours a day, since mid-November 2025 up until the present date in February 2026. Service Call and Diagnosis I contacted R.A. Hoy for service. The technician identified that the unit was only producing 70-degree air and was one pound low on refrigerant. I also have 2 inspections each year that were reported as good. Electric Bill Concerns Because my electric bill is automatically paid from my bank account and has remained consistent for over 10 years, I had not been monitoring it closely. However, after realizing the heat pump had been running non-stop, I reviewed my bills and noticed an increase of over $100 per month starting from when the unit failed in November 2025. My electric bill is normally lower in the winter as my gas furnace heat my home when temperature is 40 degrees or lower. Concerns Regarding the Repair and Warranty I received a bill from R.A. Hoy for the refrigerant. I believe that, since the leak appears to be a result of the initial installation, I should not be responsible for this charge. Additionally, if this leak is not properly addressed, it is likely to recur annually. However, I was informed that because the issue arose more than a year after installation, it is not covered under the warranty.

Prompt. Courteous. Endeavors to get one cool as quickly as possible. Great company with which to…read morework.

Our AO Smith electric water heater gave out after 15+ years of trouble-free service. When…read morecontacted Rob provided a competitive cost estimate for a 50 gallon replacement, and within two days he and his assistant arrived and installed a new heater with anti-siphon tank and bottom pan. I was happy with the entire process and will call Blivens Plumbing for future work.

Had an unexpected (aren't they always) plumbing issue. Called several plumbers on the OBX and…read moreBlivens was the first to say they could probably come today.. Robert, the polite and respectful owner, said he would call back by noon if he couldn't get to it until tomorrow. He actually called back within about 10 minutes and said they could do it today and a service technician was on the way. The service technician, Chris, arrived within the hour. He was courteous, congenial, and thorough, plus he was efficient in solving and promptly repairing the problem. I highly recommend R. Blivens plumbing service... especially if you're in a "fix" (as the old saying goes.)

My Wife and I own a home in Kill Devil Hills. I received an e-mail from Dare County water saying…read morethat we were using 72 gallons of water a day. At present it is a 2nd home in the near future our home. We had a local plumber who is small, I called him but he couldn't help me as he was busy, he gave me another person, and when I called them they were rude as all get out and said he didn't deal with emergencies.. I called The Gentleman Plumber and spoke to, I hope I remember properly Sara. She was amazing. She had said somebody else had the same issue and it was probably a running toilet.... I asked for an emergency call but Sara couldn't promise they could get there that day however they did. They came to the house, and toilet was in fact running and they repaired it. we don't live there now but in the near future we are retiring in that house. I can't thank Sara and all who fixed something we were so worried about... She and they were tremendous! So if you are looking for a plumber and while the one we have is great, I will endorse them, I would use them, and I would rely on them in the future. Today professionalism and care mean a lot. I would encourage anybody who needs plumbing service to have them in your pocket........ They are and especially Sara should be a go to Mike and Loris McCoy Hamilton VA Soon to be from Kill Devil Hills

I have used the Gentlemen Plumber numerous times. They are always responsive. Mike, the owner, has…read morepersonally helped me with a leak on a weekend. Also, Luke Rodgers, his Master Plumber, is great. He is always thorough in his review of the issues and solves my problems. I couldn't be happier with their service and highly recommend them.

Had a drip develop near our outside drain line. Called Action and they had two techs over the same…read moreafternoon. Jason and Steve found the problem promptly (a split in the recirc line) and were able to repair it all within an hour. Great job and thanks for the quick help! I'll continue to call Action when there's a plumbing issue.

I NEVER write reviews, but I am making an exception this one time. We arrived at our weekend home…read moreyesterday to find that the drain pipe from our kitchen sink had become disconnected, and a water line had developed a leak and was dripping large amounts of water inside a wall and under the house. Despite our being a new customer and their being "booked solid until a week from Friday," they had a plumber out that afternoon to fix the sink and another out first thing the next morning to locate and fix the leak. Both Mike and Kenny were great, and the bill was a pleasant surprise. But for their quick work, our week at the beach likely would have turned into a one-night stay.

David is the real deal!! Prompt and super knowledgeable! We got a new disposal system and kitchen…read morefaucet installed in a flawless and smooth manner. We have a new friend in David and will definitely recommend him to others!

Surfin Dood Plumbing did a great job at my home. They showed up with less than a day's notice, were…read morereasonably priced & did a very good job. The local water dept subsequently had to work on my water meters and they complimented Surfin Dood's work. High praise!

The quality of the work here was top tier. Kami was definitely my favorite, she was so kind. Value…read more& service requested was perfect!!

Kevin was incredible! Fixed a toilet and 2 drains. Prompt, polite and professional. Highly recommendread more

Wilson Plumbing was excellent to work with. They came out to take a look at an issue with my shower…read moreand provided an honest, straightforward assessment. As it turned out, the problem was not what I had originally thought, and I really appreciated that they took the time to explain what was actually going on rather than pushing unnecessary work. Their candor, professionalism, and expertise gave me a lot of confidence in their service. I'll definitely use Wilson Plumbing again and would gladly recommend them to others.

We own a beach house in the Outer Banks. Our winter visits typically occur once a month. It's been…read morea cold winter. When we arrived home this month we realized we had no hot water. After calling several , close to 10 plumbers, I was referred to Rodney by another vendor. Rodney was punctual and reliable. He found the issues right away. He provided me with some basic education. He also repaired an outdoor shower faucet that would have been a nightmare issues had I not noticed it.

Osteen Plumbing completely remodeled a bathroom in our home on the Outer Banks. He ripped out the…read moreold tub and installed a new one, installed Schluter board above the tub, tiled over the Schluter board, and installed a toilet, a vanity and a mirror. I am absolutely happy with the result. Our bathroom looks amazing. If you are looking for a friendly, reliable, and affordable plumber in the Outer Banks area, don't look any further. You won't be disappointed.

From the owner: Osteen Plumbing – Your Trusted Outer Banks Plumber Fast,…read morereliable service for leaks, clogs, water heaters, and more. Honest pricing, quality work, and same-day service available. Call Osteen Plumbing and get the job done right.

NEVER use! Hubby showed them where to put line, for our outdoor shower, and instead they put it…read moreright next to main power line! Against code! Then came back and "moved" to exact site it was before! I posted review on Angies list and he denied he had done work here. Guess bill and cancelled check proved he did in fact know us and had screwed over us!

Please see my review for the other Ward Plumbing, located 1 mile away with the same business phone…read morenumber.

Poor service and worse quality work. Didn't respond to phone calls or texts after giving a quote…read morefor a repair job and what little work was previously done did not last two weeks before the repair work fell to the ground because he was too lazy to use nails or anything for that matter to secure the repair. Never returned a phone call or text and now I can guess why!

We had a great experience with OBX Home Repair! Of course our situation was an emergency and came…read moreas a surprise, however, Danny's knowledge and experience helped us immensely to pave out the most efficient and economical repair plan. We appreciated the quick response, punctuality, tremendous insight, and last but certainly not least, the quality repair. Thank you OBX Home Repair!