What was once a bargain trend setting eyeglass go-to has become pretty much like all the rest. I imagine Covid has no doubt had its nefarious effect. I also found the desk people to be less than attentive which was certainly not the case in former days. They've become more workaday and profit conscious and their attitudes are showing. All that being said, my partner's new frames sans eye checkup ran us $500. They're nice, mind you, but no bargain. Just so you know. They pile on the extra costs at check out. So buyer beware. "prescription eyewear at a fraction of the going price." Baloney. read more

HORRIBLE. HORRIBLE. HORRIBLE. SENT ME THE WRONG PRESCRIPTION AND THEN SAID I JUST HAD TO "BREAK THEM IN." Nightmare! How it started? I got the run around five times on their amazing outsourced customer service via their amazing website service, until I finally -- by writing repeatedly -- was contacted personally. Their "we'll fix me personally" sent me back to their outsourced service department THREE TIMES. When I finally was able to order glasses, they sent the entirely the wrong script. Outsourced customer service said I just had to "get used to them." They finally refunded my money, after me spending over 15 hours of help from their amazing outsourced customer service line. I WOULD NEVER TRUST THIS COMPANY AGAIN. To date, they've lost four former customers because of this horrible treatment. Still working on more. read more

Warby Parker is sending me so many emails after my order. It's crazy. I regret purchasing glasses from them because now I get so many marketing emails from them. I purchased 2 pairs and am still getting emails for glasses and contacts. read more

Warby Parker HQ and Showroom - So many marketing emails after my purchase. Ugh - Eyewear & Opticians Near Me - New York, New York

I previously purchased glasses & went very well HOWEVER most recently found there were FOUR attempts at delivering my new glasses and the company they contracted with took four tries and I had to call several times. Warby Parker should pay me for my time and in lieu of money give me a free pair of glasses. I will never use them again read more

I went to the address, 233 Spring St. and the doors were locked and the lobby was empty. I'd advise you to go to any other Warby Parker operating location. read more

I'm a big fan of Warby Parker. I have almost exclusively worn their frames for the past 5 or so years, and their affordability allows me to purchase multiple pairs and accessorize them with what I'm wearing or my mood. Seriously though, they have really exposed to me how much of a scam some other eyeglass retailers are, and their "buy one, give one" business model only reinforces my loyalty to them. I was overdue for an eye exam and needed a new prescription, so I decided to book an appointment at this location on Spring Street, and of course pick up a new frame or two. This Warby location is actually their headquarters, hence all of the corporate offices are located here. The store is located in a multi-use office building, and due to the pandemic you can only enter if you have an appointment. Upon entry the front desk confirmed I had an eye exam with Warby Parker and they then instructed me to go up to the 6th floor where the offices and shop are located. The showroom is not large at all - on the contrary it is one of the smaller ones I have been to. However, I was told they are currently under construction and once completed the showroom and doctor offices will be greatly expanded. The eye exam was a breeze, and before I knew it I was browsing frames. Per their COVID guidelines, you are free to browse and try on any pair you would like to but instead of placing back on the shelf you need to place in the pair in a special bin so that they can be sanitized before going back on the shelf. I thought that was great, and the appointment-only system ensures that people are not fighting over pairs. I was the only one browsing which made me feel very exclusive oooh la laaaaa. Customer service was what I expected - everyone was friendly and eager to help. One of the staff members was really helpful when I was undecided over a few frames - I appreciated the fresh set of eyes (no pun intended - or was it?) Overall, I had a great experience as usual at Warby - I'll now be eagerly awaiting my new frames. read more

Amazing experience! The team is extremely kind and helpful - they helped me find the perfect first pair!

Tyler was very helpful. I was pleased with the service. He did an amazing job with my adjustments. I will definitely be back.

Decent price and selection although seems to be getting pricier over the years. Very easy returns and exchange policy.

So I need glasses now that have forty-eye- tis. My co-worker recommended that I check them out. Pro- I like that you can pick out 5 frames to try out free of charge. I also like the website- very easy to use and I uploaded my prescription easily. I had some trouble w/ my initial order and it had to be returned and exchanged. In the end, I had to return the 2nd pair as IDK if it was me or the glasses. I am still using readers but I need to bite the bullet and try again with a local vendor. read more

Found myself here recently because the Greene Street location is closed and undergoing renovations and expansion. On the plus side, very few customers and it was quiet. Staff were nice enough, but not really engaging or interested other than of course, closing the sale. Efficient with the credit card process. Less so with consultation. read more

Upon walking in I was greeted by Malcom who also helped me during my shopping experience. He was super helpful by picking out frames and giving suggestions. He stayed with me the whole time was patient cause I tried on like 15-20 different pairs haha. We finally narrowed it down and picked out the best frames. All in all, my experience here was great. Everyone seemed to be on point, good vibes & can see that they all got great team work. Thank you Malcom for a great shopping experience especially during CoVid! NOTE: THIS LOCATION IS APPOINTMENT ONLY! read more

I love & have supported Warby Parker for some time now for all my glasses need. I recently made the decision to switch to contacts for a change, and was greeted with great staff throughout the whole process. I definitely want to make a BIG shoutout to Gene who was SO patience and encouraging (even when i wanted to give up) on getting the contacts in my eyes. I had a lot of trouble - not gonna lie - nearly 2 hours for the first time through to get (1) in my eye. Gene went above and beyond and I can thank him enough for all of it. I still have a ways to go to pop them in my eye - just got to 8 mins total - but still think of his encouraging words throughout the process! Thanks Gene & Warby Parker! read more

Came here for my first pair of glasses in my life. I was a bit nervous I wouldn't be able to find a pair, but I love the range of styles and widths in their collection. Jake was super helpful and able to assist me in my decision-making process. I finally selected a pair, and was told that lenses and coating are included in the price of the frames! I learned later that other discount stores, like Costco, don't do this. I also loved how they sent me email updates letting me know the status of my frames. Again, the staff was extremely helpful when I came to pick them up, making sure the fit was great. Overall, it was a great first experience buying glasses. Would come here again for additional pairs! read more

Worst warby Parker experience yet! I had gone to the show room early last week and had ordered a new pair of glasses. The man assisting me didn't realize that I had two prescriptions under my account, my brothers and mine. I had to inform him twice before he realized this! I then received my tracking number, but it was the incorrect tracking number! So I had no way of tracking my shipment! Lastly, the glasses were messed up, bent and uneven! very disappointed. read more

Warby Parker HQ and Showroom - Uneven! These glasses are too bent to even fix! - Eyewear & Opticians Near Me - New York, New York

The entire Warby Parker team was top notch - friendly, professional, and knowledgeable. Kendra in particular was extremely patient with me, even as I spent almost 2 hours deliberating over which frames to buy (for that alone she deserves a medal). She was also very helpful in adjusting my current frames, and taking care of a fairly complex order quickly and comprehensively. I really can't say enough nice things about her. Special thanks to Samantha, Gene, and Dr. Muttreja. All stellar! read more

Fellow Atlanta Yelper Christopher P. first told me about Warby Parker. He wears Warby Parker frames himself. While this business listing for Warby Parker is for their brick and mortar store in New York, my review is for my online shopping experience. In short, it was excellent. Thick frames are in right now and that's what Warby Parker specializes in. Their entire inventory consists of thick plastic frames and they have a bevy of shapes, colors, and styles to choose from. Reasons why to order frames from Warby Parker: 1. Frames + lenses are only $95 (+$30 for high-index lenses). Titanium frames $145. 2. Free shipping. 3. Free home try-on program. Try on any five frames for free. 4. Well-designed and easy-to-navigate web site with virtual try-on. 5. Friendly and helpful online sales associates. 6. 30-day return policy. No questions asked. 7. The frames look great. That's pretty much all you need to know. If you've ever shopped for frames before, you know good quality frames can easily cost hundreds of dollars. Warby Parker frames are affordably priced at $95 each. All shipping is free, including for their free home try-on program. For the free home try-on program, you can select any five frames from their web site to try on at home. This way, you can see and feel how the frames fit on your face, take pictures, and get opinions from friends and family. The process is easy and painless. Warby Parker includes a return shipping label, so you just return the frames in the box they came in. It's convenient and you get to borrow the sample frames for five days. You can also upload a picture of your face to their web site and try frames on virtually. It's not as good of a barometer, but it gives you a general idea of what frames might work best for you. Many times when I was browsing the Warby Parker web site, a box popped up asking me if I wanted to live chat with a Warby Parker rep. I did this a few times to get suggestions of frames I should order with my home try-on kit based on a variety of factors including my prescription and my face shape. I found the reps to be friendly, responsive, and incredibly helpful. Most eyeglass frame shops only have exchange policies, but Warby Parker has a 100% satisfaction guarantee return policy. If you aren't satisfied with your frames for whatever reason, you can return them for a full refund. The company is willing to take a hit for its customers' satisfaction. When I finally decided on the frames I wanted, I placed my order and emailed in my prescription. It took exactly seven days for me to receive my glasses from the day I placed my order online. That was a faster turnaround time than the local optics shop I purchased my other pair of glasses from. Warby Parker was featured on the Today Show in May 2012, a sign of the business' growing popularity. It's just a cool company. If you're in the market for new frames, I highly recommend giving their web site a look and even trying on some samples. You have nothing to lose. read more

My experience with Warby Parker has been stellar from beginning to end. First, I did my research about the company and their business model so I understand how they work. Then, off I went to do their FREE home try-on program where I choose 5 different frames and wear each one out to see how they fit on my face and look on me. This is a good way to "get to know" the frames that I liked that were presented at their website, which helped me make my decision before ordering. I thoroughly read the HELP section in the WP website, which answered general questions about adding high-index to strong prescription lenses, etc. They are very thorough and their ordering system is simple. (*Note: I have a copy of my up-to-date prescription that my eye doctor gave me complete with pupillary distance (PD) measurement and I uploaded a scanned image of this paper to the Warby Parker website). There is a button to click if you need to have high-index lenses. I definitely need them as my prescription strength is crazy high and I didn't want to have the "Coke Bottle Effect" on my lens thicness. I was aware that I will be charged $30 + $95 = $125 (free shipping, no sales tax). I was not overcharged. I actually love the fact that since my order is PRESCRIPTION, I did not have to pay sales tax. That is a total bonus! Warby Parker site is straightforward and clear. I do not understand why people say they are "shady" when everything is laid out in plain sight for people to read. And also, if their Help/FAQ section does not answer a particular question, send an email or use the Live Chat feature and a helpful agent will answer questions. Customer service quality is excellent; friendly, polite, and prompt! I had a question regarding high-index compatibility with certain frames and they responded to my email promptly and they were knowledgeable of their product. This allowed me to finalize my decision which frames I will get as my first prescription glasses by Warby Parker. I placed my order on 7/9 and I was given the estimate turnaround time of 7-10 business days before they ship my glasses. I'm used to waiting since I know they still have to cut the lenses and insert it into the frames before shipping it out to me. I received my order on 7/17 and it is worth the wait! I am wearing my brand new Warby Parker glasses as I type this review. But do your research thoroughly and carefully first. Do try their free home try-on program to get acquainted with the frames and they how they feel and fit on your face. I definitely recommend this company to people who want to get stylish glasses at an affordable price. I will definitely order my 2nd pair of glasses from them again. read more

Warby Parker HQ and Showroom - Beautiful glasses and packaging. The "thank you' note is also a nice touch! - Eyewear & Opticians Near Me - New York, New York

I'm so happy that I came across the Warby Parker ad. It's exactly what I was looking for. I did my research online before booking my appointment. The website alone lets you know why Warby Parker is different and how they manage to cut the price down TREMENDOUSLY. You can read more about the founders of the company as well as the program they have.. "Buy a pair give a pair" to someone in need, which is really great. Booking my exam online was simple--pick a date and time. You don't need to book an eye exam if you don't need one, just bring in your prescription or current glasses. The place is located in a building with no sign of Warby Parker so just make sure you keep an eye out for 161*. It's on the 2nd floor. The place is the HQ so you see all the workers too. After filling out quick paper work, I was seen right away for my eye exam. Once my eye exam was completed, I paid at the desk-$50 (credit/debit only). Then I began shopping for my glasses. The staff was nice and helpful when it came to selecting a pair. All the glasses come in different shapes and colors! They all have this great style and quality to them but the best part is the price. $95 and that comes with everything that designer glasses sell for at least $300+. Once I chose them, I had to confirm my address and I should have them within 7-10 business days! I just recommended this place to my best friend and hope that more people check it out. Quick FYI - NO CONTACTS. (prescription or fittings) read more

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At what point is the pain not worth the money you save? I'll tell you my tale after ordering at the new Greenwich, CT store. I had a new prescription and wanted a new pair of glasses. I didn't want to spend $1000 like I did on my last pair so I decided to give Warby Parker a try. Went to the store on Aug 20th, picked a frame, handed over my prescription and the order was written up. The Optician, after seeing my prescription recommended high index lenses so I agreed, it was added to the order and then I paid for it. No sooner did I walk out of the store and saw the salesperson chasing me because the Optician hadn't taken my measurements with his gizmo. Came back, he did his measurements and done. Received an email that the glasses would be ready in 12 business days. The countdown started. A couple of days before the glasses were supposed to be ready I checked online to see if everything was OK. The site said my order had been cancelled on August 31st and re-ordered. Huh? I called customer service and was told there was "a problem at the lab" but they'll rush the order. They took $10 off of the order because they could sense I was annoyed. Received an email on Friday Sept 7th that my glasses were in. Couldn't go down to Greenwich until Sunday (I live 25 miles away). I called customer service asking if they'd check with the store to make sure the specs were there before I shlepped down. First she checked the online status...I insisted she contact the actual store..she needed to call me back...that was 4PM the store closed at 6. At 5:55 I called again...the rep who answered said she'd message the store...she confirmed the glass were there....I asked for the hours and was told 12-6 on Sundays. The IVR said the store hours were 10AM-6PM all week, the website said 10-6 and the store was open 5 days per week. I wanted to get there before they opened on Sunday. I arrived in Greenwich at 11:55 that Sunday...the store was full of customers. They opened at 10AM. Asked for my glasses. The Optician (different from the initial one) put them on me adjusted them quickly and was done. I had a receipt printed and noticed that the price did not include high index lenses. So after they cancelled my original order the re-order did not include the correct lenses. The Optician swore up and down that I didn't need them. I left....it keeps getting more painful The glasses did not fit correctly. The eyeglass temples were too tight against my head, the nose pads were too tight creating big red marks on my nose. The pain just keeps increasing. I finally went to my local Pearlevision who took the time to fit them correctly and was courteous enough to not charge me. True the cost of my glasses with progressive lenses was equal to the cost of the lenses alone at Pearlevision but, honestly, this wasn't an impressive experience. read more

Warby Parker is kind of like the Toms shoes for glasses. For every pair you buy, they give a pair. I visited the old Warby Parker while I was visiting New York but had no luck finding the perfect pair of glasses. I decided to give it another try and do the At Home Try-On Program. I wear contacts so glasses are not really a necessity for me. I just wear them at night before bed, if I'm working 12 hour days, or on an airplane. I searched all around San Francisco for the perfect pair but I couldn't justify paying hundreds of dollars for a pair of glasses I wouldn't wear that often. When I initially searched for glasses in the city, I noticed that I had a big head and that glasses with rectangular frames looked better on me because I have a round face. It took me forever to choose 5 pairs but the filters helped a lot. I filtered down to exclude small glasses and round frames. Some of the glasses I wanted to try were not available or being tried on by others so I just used the virtual try on that took my picture with my laptop webcam and put a picture of the frames on my face. I ordered my free At Home Try-On choices on Monday and received a box with my choices that Saturday. The post office was closed over the weekend so I picked them up the following Monday morning. I narrowed down my choice to two pairs pretty quickly and decided on the Wilkie in Whiskey Tortoise which I really like. I submitted an order online for them and returned the At Home Try-On box at the post office using the return label included in the box on Tuesday. I had 5 days to try on and return which I felt was plenty of time. The online order process was super easy and all I needed to do was attach a picture of my prescription. My prescription was bad enough for high-index which was an additional $30 so my total came out to be $125 ($95 + $30). Communication through email about delivery, returning, and additional information needed was fantastic and I would definitely order from Warby Parker again in the future! read more

I have ZERO complaints about my experience here! As soon as I walked in for my eye exam, I was greeted by an extremely kind and helpful receptionist. I was given my paperwork, and she guided me to the couch area to fill out my paperwork. While filling out, she kindly offered me a glass of water which I gratefully accepted. I also helped myself to a lollipop sitting in their candy bowl on the coffee table. (Great touch!!) After filling out my paperwork, I walked around the lovely show room and tried on their glasses! That was so fun :) It was definitely crowded the day I went, so I didn't get too much attention from the staff while I was searching, but I really didn't mind. I particularly like being able to walk around and peruse, rather than receive constant sales pitches or an excessive amount of opinions. My eye exam was a breeze and the Doctor was very kind. We even found out that we're basically neighbors! Too funny. After getting my prescription from her, I immediately ordered my glasses, and was on my merry way! Received my amazing glasses in 7 days, and I couldn't be happier! I had such a great experience and would highly HIGHLY recommend coming here. It helps your wallet, it gives back to those in need, the office space is large, the selection of glasses are amazing, and the staff is attentive and genuine. Loved it! Thanks so much, Warby Parker! read more

Warby Parker HQ and Showroom - Obsessed with my Nash frames from Warby Parker! These are the tortoise shell ones. - Eyewear & Opticians Near Me - New York, New York

Writing an update now that all three pairs of glasses have arrived and invoices have been requested and sent. First, the three pairs of glasses were sent out and delivered on different dates. The last pair arrived more than two weeks after our visit, and only one pair actually had the correct delivery update on the tracking website so needless to say, it was painful waiting for the glasses and not having accurate tracking updates. Additionally, I was worried we wouldn't have enough time to try them out and get them adjusted and decide whether we were keeping them or not, but it's working out so far. Once they arrived, everyone tried on their glasses and was happy. My parents ordered metal frames and didn't need them adjusted. My acetate frames needed some adjustment, but other than that, we were all happy with the beautiful frames for its respective prices. I have to hand it to the WP staff. I forgot that when you call their help desk, they answer the phone almost right away. That's right, no "press 1 for..." or "press 2 for...". A live person picked up the phone after 1 - 2 rings each time I called, and I called probably half a dozen times requesting invoices. The first time, all three invoices had the same patient name, prescription, and order, so I had to call to get that resolved. After a few other requests, I was able to get the three correct invoices, so you might wonder why WP still gets 5 stars. Well, they were very obliging and patient and willing to make the invoices clear (by breaking out the price of frames and lenses into separate line items and by adding frames after each frame names and identifying the specific lenses we each had). All in all, fantastic customer service, awesome glasses, and cool philanthropic mission! read more

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What a great company! Customer service is phenomenal!! The finished product are some sexy little tortoise shell and lilac frames that compliment my face perfectly! The at home try on is flawless- glad I had the opportunity to see just how dumb some of the larger librarian frames looked on me- I was no exception to that rule, but that's neither here nor there! ;-) Love Warby Parker- all in at $125 for a smart pair of frames and upgraded lenses. One very happy customer here. read more

Warby Parker HQ and Showroom - My new Linwood frames! - Eyewear & Opticians Near Me - New York, New York

I am grateful to Warby Parker my insurance doesn't cover anything! the style that I'm offered by Davis vision never fit and the lenses they made are always too! I have a high index Lenses. Davis videos vision are awful!! LUCKILY MY SON BUYS THEM FOR ME! I've never had on an exam by Warby Parker. Since they don't take my insurance? apart from one frame that I have. They have they have been amazing, I've recently scratched a pair somehow and they send me a brand-new pair of glasses instead of a lens replacement. Their customer service is amazing compared with many other places. I just wish they had more variety for narrow and extra narrow. One pair I had made two years ago, which I have gone to the store about on several occasions, nothing was resolved for some reason? the prescription is totally wrong? I've never been able to wear them. I have been trying to get them fixed still! I put In a drawer I found them again. I'm just hoping that they will do something about the lenses. Because they are most definitely NOT my prescription, I can see maybe, out of one eye, the other lens is totally wrong! I love Walby Parker I just wish my insurance covered lenses for me, because I have Davis vision! And they are awful. I recommend Warby Parker! It's a matter of getting the right shape glasses, the right lenses and a perfect fit. with the PD in the right place. I bought glasses online in the past, the PD was in the wrong place, I can't get progressives, because I don't think they could make them correctly. My only beef with Walby Parker, is that they say you can get a complete pair of glasses for $95? But mine are $425 I don't know why they advertise that price? If they did actually have that price I could get several pairs in different colours. I think in narrow and extra narrow should have more styles and colours. solid bright colours like red, purple, pink etc. The vast majority of frames that they sell do not fit my tiny face. so I'm limited to maybe five frames. I've tried the online try on app, it tells me that I should be wearing a medium, my frames are extra narrow? I think the app or something isn't right there. But over all they're a pretty decent company! read more

Store is on the 6th floor. 5 stars for customer service! Staff is very knowledgeable and helpful. Great experience. read more

Yikes. I was so excited to get a new pair of sunglasses and came here expecting to walk out with one. My last pair I got from WP wasn't polarized and I always regretted my purchase. When I tried to ask an employee which ones were polarized and not, (since the signage about Rx/not prescription is a little confusing, and I didn't want Rx), she told me they were all polarized. I told I'm pretty sure they weren't. So then she said some of them were. I asked her how I can know, since that was important to me. She said I could hold it up to a screen and see the difference, and held it up to her iPad. Wanting a little more certainty, I asked if there was no other way to know. She said if they were mirrored or had a gradient they're polarized. I said I didn't know what that meant. Now she seemed to get really frustrated and jabbed at a pair of glasses saying "MIRRORED." And at another, "GRADIENT" (or whatever the exact lingo is). It was really condescending and rude. I found a pair I really liked but there's no way I'm going to buy a pair of glasses at a place (HQ and Showroom? Do better!) with such horrible customer service. read more

so I had like 2 people try and help me (They were all super nice and informative) but I am pretty picky and wanted a pair of glasses that were unfortunately discontinued. I was about to leave the store without any glasses when one REALLY helpful employee whipped out a pair of sunglasses popped out the lenses and told me to try those..They were perfect! pretty much liked them way better then the other ones and bought them on the spot. I checked out super quick only $95 for these stylish glasses that honestly look really expensive ! I placed my order, made an appointment with my eye doctor, uploaded the RX and had my glasses on about 3 days later. I am super impressed and thankful to Warby!! great location and helpful workers! read more

Warby Parker HQ and Showroom - Eyewear & Opticians Near Me - New York, New York

My best friend was in town and where she lives there isn't a wp so we stopped by to have her glasses adjusted and to try on some new frames. The associate that took care of us was so welcoming and friendly. She even gave me a free case for my glasses since for some reason the ones I had ordered a few years ago back when Warby Parker first came out didn't come with one. The location is beautiful and I'll definitely be coming back here to try frames on when I'm in need of a new pair! I love the at home try on but nothing beats the in store experience. read more

I ordered a second pair of glasses from Warby Parker, and the glasses arrived with a loose hinge. The screw was slightly stripped and I could no longer adjust it at all. WP's customer service was amazing at resolving this issue. They sent me another brand new pair immediately without question. They even let me keep the first pair until the second pair arrived, and sent me a free shipping label for return. The new glasses were perfect. Probably ordering from them again next summer. read more

*EDIT, 9/26*: Warby Parker's dedicated customer service department reached out to me after I posted this review and offered a full refund as well as an additional glasses exchange should I want one. It's apparent they want the best for their customers and perhaps my experience was an unusually unlucky one. I would consider future business with them. Let me begin by saying Warby Parker's customer service is courteous, sincere, and dealing with them is virtually stress-free. Their quality control, however, is another story. I received my first--yes, first--pair of prescription glasses in the mail roughly two weeks after placing my order. To my dismay, the left lens had some heavy scratching all along its outer rim. I found this ironic considering their well-advertised "one-year, no scratch guarantee," and promptly emailed them about the issue. I was sent an apology and a return shipping label, a brand new pair was expedited with "special instructions" for QC to keep a close eye on my glasses, and I was told to hang on to the scratched pair while I waited for the new ones. Awesome. Until the second pair arrived...scratched. Not as heavily, but it was still quite noticeable. I guess QC disregarded the note. I opted to call instead of email this time, and I explained my--comical, at this point--situation, asking for a partial refund in an effort to avoid commissioning a THIRD pair of glasses. That wasn't an option, so I was forced to settle for yet another brand new set to be mailed to me, and was reassured that QC would have a talking-to about my extra special frames. I had a bad feeling, but the third time's the charm, right? They arrived this evening. Wait for it--yes! Scratched. Granted, they are less scratched than the previous two pairs and probably need the least fit-adjustment overall. But goddamn. They couldn't get it right after three attempts. TL;DR: For $95, you get what you pay for. There's a damn good chance your lenses will be scratched. Quality control is non-existent and the workmanship is just sloppy. Customer service is great, but does not make up for their subpar production. read more

I've been a fan of WP for a loong time. I was excited when they opened (and reopened) their store in the Meatpacking District years ago. I was even more excited to find out that a NYC HQ was being built with a showroom in tow. If GoogleMaps didn't tell me where it was, I would have walked right by the building (C/E to Spring Street). You walk in and are greeted by a security guard and a sign inviting you to the 6th floor showroom. The showroom itself is great. The staff is super helpful, every frame that they offer is around for you to try, you can make an appointment with their optometrist, and you can make purchases. On a recent visit, they even helped to replace some nose pads and tighten my old WP frames. Until the next. read more

Circa 2012, I would have rated Warby Parker higher. Tried them that year, and had a pretty smooth experience, with the exception of having to acquire my pupillary distance (PD) which was a hassle. Ultimately, I was happy with my glasses, and as I didn't have vision coverage at the time that covered new glasses, the $95 price point was great. So recently decided it was time for a new pair of glasses, and tried WP again. This time, had a markedly different experience. First, the trial glasses were kind of beat up and not very clean. But I was able to decide which worked best for me, and placed my order. A week later, got the glasses - and one of the lenses wasn't firmly in place. Called and arranged for a replacement pair. Could have sworn the rep said the replacement glasses would be expedited, but they were again sent USPS and took a week to arrive. This pair? The arms of the glasses were splayed outward and twisted! WTF? Did anyone actually look at these before shipping? I'd also mention the glasses creaked - plastic on plastic, apparently where the frame meets the lenses. I would note my old WP glasses never have creaked. Called again, and asked them what I should do...try again, or time to give up? The rep encouraged me to try one more time. This time the glasses came a little faster (3 days if I remember correctly). The arms were straight, not twisted or anything, but the glasses again squeak and creak, and the lenses don't seem to be cut very skillfully - you can see what appear to be jagged edges at the upper corners of both lenses. Out of transaction fatigue more than anything, I have elected to keep the glasses (they do look good), but I am not exactly elated with the quality. WP has gotten a lot of press and adulation, and the founders appear all over the place as model entrepreneurs, but this company appears to be experiencing major growing pains. And one other thing I have to point out is that if you have vision coverage that includes some coverage for glasses, you're probably not going to save as much as you might think buying here. Anyway, I hope WP dials back the marketing and expansion and gets its basic fulfillment and quality back in order. read more

The glasses are made so cheaply, my frames snapped in half less than a week after I got them. The inexpensive price tag turned out to be a complete waste of money. I would have preferred to buy a well designed and well made pair of glasses than to waste my time and money. The free trial program send you used and often bent glasses which seems very unsanitary. Overall a very disappointing experience. This is definitely not the future if eyewear. read more

Debate between one and two stars. Spent a lot of time selecting glasses to order for the 5-pair home try on. Ordered them and they were delivered quickly (which is a plus). The invoice listed the five pairs I ordered. The problem? Only one of the glasses in the box matched the invoice.. In other words four out of the five I wanted to try on were wrong. I sent them back. A week later I got an email, sent by mistake, saying my glasses were on the way. I contacted the help desk who checked and said the email was sent out by mistake, the order was the one from the previous week. Why go into detail? Too many mistakes. These are our eyes we're dealing with....with an online company (for many people who use warby Parker). Quality control has to be flawless because there is no storefront (doctor, opticians) to check that the lab got the order correct. I am afraid to trust my prescription with them. Also, of the glasses I did get.... I was not thrilled with the quality. I've bought throw away (because they're so cheap) glasses from zenni and the quality was about the same as warby parker's glass for a cheaper price. read more

My Warby Parker glasses just arrived in the mail and I couldn't be happier! $95 for a fashionable AND charitable pair of glasses? What's not to like! The quality is top notch, they look GREAT, the staff in the store were exceptionally helpful on a busy Saturday afternoon and I now want to collect more! And why not, at only $95 a pair!? I got the Pierce in Revolver Black...they are stunning to look at. I really couldn't be happier. I definitely recommend stopping by the store and trying on all the different pairs to see what works best for you, as everyone's face is shaped differently. Pros: 1. $95 for frames and lenses 2. Free shipping (2 day UPS) 3. For every pair of glasses you purchase, a pair is donated to someone in need 4. Helpful in-store staff that will help you shop, adjust and be completely happy with your frames Cons: N/A This is a MUST GO if you live in or are visiting NYC and need (or don't need but want) new glasses. read more

Just got a call from the team at Warby Parker. The person I spoke with sounded genuinely interested in what I had to say, apologized, and pledged to improve. I am quite happy with the conversation and I think the professionalism and concern says a lot about the company. I changed the rating because, lets face it, you can't ask for anything more. I had a bad experience, they apologized, they listened to what I had to say, and they appeared to make a genuine commitment to improving. I would give them another shot based on the quality of that discussion alone. read more

This is my second year that I come here for a pair of new trendy glasses. not only are their frame designs nice.. They are also pretty cheap and of good quality... so far my last two frames I bought there still feel tight around my face and the lenses have not scratched.. For $95 you can get a frame with anti-glare/scratch/reflector . If you bring your old pairs, you can get new prescription lenses for $50 per glasses. That is pretty good if like me.. You love having a specific look for different days! Warby Parker is definitely the place to get your eyewear... No need to spend $350 on a pair of D&G glasses when you can get 3 different style gallows at Warby Parker and still have left over cash!! read more

Showroom workers are very helpful! Had an eye test done here and it was really quick and the optometrist was very informative and answered all the questions I had. Great selection in the showroom and a little peek into HQ! read more

I was so looking forward to these glasses... I've heard great reviews from friends and even my brother. The ordering process was fantastic, and I received two pairs of glasses in a timely manner. They're definitely some good looking specs. But for one, my prescription didn't seem to be right. I'm hugely near-sighted, and while both pairs of glasses cleared things up, I don't feel comfortable driving in them because I'm not able to read street signs. I even checked to see that my eye doctor sent the correct prescription to Warby Parker... She did. Second, one of the pairs of glasses fits my face perfectly, while the other has these loose arms that cause the glasses to fall off my face anytime I look down. Not so cool. It seems like there's a lot of variation with Warby Parker's glasses. Some great experiences... Some like mine. read more