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Warby Parker HQ and Showroom

3.7 (154 reviews)
Closed Closed
Updated 1 week ago

Services - Warby Parker HQ and Showroom

Eye exams

Eye testing and diagnosis

Eyewear fitting

1 More Service

Retinal imaging

Warby Parker HQ and Showroom Photos

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Recommended Reviews - Warby Parker HQ and Showroom

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Reviews With Photos

Uneven! These glasses are too bent to even fix!
Shaima C.

Worst warby Parker experience yet! I had gone to the show room early last week and had ordered a new pair of glasses. The man assisting me didn't realize that I had two prescriptions under my account, my brothers and mine. I had to inform him twice before he realized this! I then received my tracking number, but it was the incorrect tracking number! So I had no way of tracking my shipment! Lastly, the glasses were messed up, bent and uneven! very disappointed.

Beautiful glasses and packaging. The "thank you' note is also a nice touch!
Nemu E.

My experience with Warby Parker has been stellar from beginning to end. First, I did my research about the company and their business model so I understand how they work. Then, off I went to do their FREE home try-on program where I choose 5 different frames and wear each one out to see how they fit on my face and look on me. This is a good way to "get to know" the frames that I liked that were presented at their website, which helped me make my decision before ordering. I thoroughly read the HELP section in the WP website, which answered general questions about adding high-index to strong prescription lenses, etc. They are very thorough and their ordering system is simple. (*Note: I have a copy of my up-to-date prescription that my eye doctor gave me complete with pupillary distance (PD) measurement and I uploaded a scanned image of this paper to the Warby Parker website). There is a button to click if you need to have high-index lenses. I definitely need them as my prescription strength is crazy high and I didn't want to have the "Coke Bottle Effect" on my lens thicness. I was aware that I will be charged $30 + $95 = $125 (free shipping, no sales tax). I was not overcharged. I actually love the fact that since my order is PRESCRIPTION, I did not have to pay sales tax. That is a total bonus! Warby Parker site is straightforward and clear. I do not understand why people say they are "shady" when everything is laid out in plain sight for people to read. And also, if their Help/FAQ section does not answer a particular question, send an email or use the Live Chat feature and a helpful agent will answer questions. Customer service quality is excellent; friendly, polite, and prompt! I had a question regarding high-index compatibility with certain frames and they responded to my email promptly and they were knowledgeable of their product. This allowed me to finalize my decision which frames I will get as my first prescription glasses by Warby Parker. I placed my order on 7/9 and I was given the estimate turnaround time of 7-10 business days before they ship my glasses. I'm used to waiting since I know they still have to cut the lenses and insert it into the frames before shipping it out to me. I received my order on 7/17 and it is worth the wait! I am wearing my brand new Warby Parker glasses as I type this review. But do your research thoroughly and carefully first. Do try their free home try-on program to get acquainted with the frames and they how they feel and fit on your face. I definitely recommend this company to people who want to get stylish glasses at an affordable price. I will definitely order my 2nd pair of glasses from them again.

so many choices
Yeraldine S.

I'm so happy that I came across the Warby Parker ad. It's exactly what I was looking for. I did my research online before booking my appointment. The website alone lets you know why Warby Parker is different and how they manage to cut the price down TREMENDOUSLY. You can read more about the founders of the company as well as the program they have.. "Buy a pair give a pair" to someone in need, which is really great. Booking my exam online was simple--pick a date and time. You don't need to book an eye exam if you don't need one, just bring in your prescription or current glasses. The place is located in a building with no sign of Warby Parker so just make sure you keep an eye out for 161*. It's on the 2nd floor. The place is the HQ so you see all the workers too. After filling out quick paper work, I was seen right away for my eye exam. Once my eye exam was completed, I paid at the desk-$50 (credit/debit only). Then I began shopping for my glasses. The staff was nice and helpful when it came to selecting a pair. All the glasses come in different shapes and colors! They all have this great style and quality to them but the best part is the price. $95 and that comes with everything that designer glasses sell for at least $300+. Once I chose them, I had to confirm my address and I should have them within 7-10 business days! I just recommended this place to my best friend and hope that more people check it out. Quick FYI - NO CONTACTS. (prescription or fittings)

Obsessed with my Nash frames from Warby Parker! These are the tortoise shell ones.
Kara B.

I have ZERO complaints about my experience here! As soon as I walked in for my eye exam, I was greeted by an extremely kind and helpful receptionist. I was given my paperwork, and she guided me to the couch area to fill out my paperwork. While filling out, she kindly offered me a glass of water which I gratefully accepted. I also helped myself to a lollipop sitting in their candy bowl on the coffee table. (Great touch!!) After filling out my paperwork, I walked around the lovely show room and tried on their glasses! That was so fun :) It was definitely crowded the day I went, so I didn't get too much attention from the staff while I was searching, but I really didn't mind. I particularly like being able to walk around and peruse, rather than receive constant sales pitches or an excessive amount of opinions. My eye exam was a breeze and the Doctor was very kind. We even found out that we're basically neighbors! Too funny. After getting my prescription from her, I immediately ordered my glasses, and was on my merry way! Received my amazing glasses in 7 days, and I couldn't be happier! I had such a great experience and would highly HIGHLY recommend coming here. It helps your wallet, it gives back to those in need, the office space is large, the selection of glasses are amazing, and the staff is attentive and genuine. Loved it! Thanks so much, Warby Parker!

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4 years ago

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2 years ago

Business owner information

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1 year ago

Amazing experience! The team is extremely kind and helpful - they helped me find the perfect first pair!

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Warby Parker S.

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1 year ago

Tyler was very helpful. I was pleased with the service. He did an amazing job with my adjustments. I will definitely be back.

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Warby Parker S.

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2 years ago

Decent price and selection although seems to be getting pricier over the years. Very easy returns and exchange policy.

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6 years ago

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Ask the Community - Warby Parker HQ and Showroom

Review Highlights - Warby Parker HQ and Showroom

I did the home try on and was very pleased with the speed of delivery as well as the selection of glasses I had to choose from.

Mentioned in 10 reviews

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