Just moved to the area and needed a new dentist. This dental office is great! Carli was my…read morehygienist and did a great job explaining everything and being really thorough with my cleaning. 10/10 recommend.

Traveling thru Coeur D'Alene as a Canadian reached out to local Dental offices seeking help in…read moredealing with intense pain Not only did they answer the phone late on this Friday afternoon the staff stayed late to accommodate and remedy my dental emergency !! Outstanding customer service Stong work Post Falls Family Dentai 5 out 5 stars Kelly McCabe Trail BC Canada

I recently switched my dental care to Dr. Eliassen after receiving a stellar referral and I'm so…read moreglad I did! While my previous dentist was fine, I started feeling uneasy about the amount of work being recommended (fillings, crowns, etc.) that didn't seem urgent. I wanted a second opinion, and I'm grateful I found this office! The dental office atmosphere felt warm and welcoming--not cold or sterile like many dental offices. The entire staff was friendly and genuinely kind. Tammy helped get me set up as a new patient and was amazing. She made me feel very comfortable during my perio charting, which not all offices do. As someone with some gum recession, I really appreciated that they take this seriously and track it closely. Dr. Eliassen was so wonderful. She was thorough, patient, and generous with her time. She walked me through my x-rays, explained everything clearly, and even fixed an enamel chip I had (which fixed the cold sensitivity that I was experiencing). Overall, I had an excellent experience and for the first time in a while I'm actually looking forward to my next dental appointment. Highly recommend Dr. Eliassen and her amazing team!

19 June 2023 Over…read morethe past many years, I have had my teeth cared for by the experts at Integrated Dental Arts, PLLC - Katherine M Hakes DDS, Jaclyn M Eliassen DDS, James A Garduno DMD. Every single time I have been there, I felt that each one in the office cared for my dental health and wanted to provide the best services possible. In my opinion, they have exceeded my expectations especially when compared to the other dentists I used to go to until Integrated Dental Arts opened their doors around 1991. This latest yearly examination was, in many ways, more efficient due to the continued expertise of the staff from the front desk to the assistants for Dr. Hakes and Samantha, who did the scheduling for my next visit. All of them were not only efficiently performing their duties but were exceedingly professional in doing so. I cannot envision going anywhere else for my dental health needs.

I was very disappointed with this dentistry clinic because they initially accepted my insurance. In…read morethe middle of my treatment they cancel their contract with my insurance but didn't communicate with several patients. At the end, I was charged way more than the agreed amount. I tried to talk and was ignored. I find this very unprofessional and unethical. Anything that we agree upon before the start of a treatment should be honored even if one of the parties decided to change terms at some point. Very very disappointed. I work very hard to pay all my bills in time, and to be caught with a "surpise" additional bill was not fair to me or any other patients that were in the same position.

This place is alright. Friendly front desk. Hygienist were OK and dentist was nice, but…read moreconversations were just a little awkward and neither my wife and I were ever comfortable. The more frustrating aspect is we got charged over $50 for a comprehensive exam because insurance only allows a comprehensive exam once every two years. But the previous comprehensive exam (done within the last two years) was done by a different dentist, so insurance would cover their compressive exam. They sent the wrong codes to insurance and they were adamant about us paying the fee. Pretty ridiculous, and frustrating because previous dentist we had for 5+ years, we never paid a dime. The lack of attention with insurance codes and burdening their client is disappointing and we will be going somewhere else now.

Love, love, looooove this place. If you truly want good holistic dentistry where the staff is…read moregenuinely concerned with your overall health...this is THE place. I went to the other practice that claims to be holistic and they are NOT...they tried pushing me into getting a root canal which I refused...I would much rather have my tooth pulled than do such a risky procedure. So that's when I called Holistic Dental Center and was so relieved when I spoke with the staff that fully supported my wants and needs. They squeezed me in and I could not be happier. No other place for me.

Love this dental office. Dr Simmons makes us feel special every time we come in and really puts my…read morelittle boys at ease with his gentle-spirited personality. I appreciate that this office has resources readily available to educate my family on any procedures and that they do not use toxic (cheap) fillings and "silver" teeth that are pressured on so many parents with their kiddos. We also have chosen not to get x-rays unless absolutely necessary and we do not give our children fluoride drops. Dr Simmons is not only supportive and respectful but he also doesn't make me feel like a terrible parent for my protective momma choices. The staff is so sweet as well! We adore our technicians Melissa and Ashley that we see most often. Ashley has an amazing water flosser I always enjoy :) THANK YOU FOR THE EXCELLENT LOVE AND SERVICE!

3 Issues: 1)…read moreINCOMPETENCE 2) INCONSISTENCY 3) UNPROFESSIONAL 4) UNREALISTIC I was specifically making an appointment for veneers & a treatment plan. The front desk receptionist / scheduler scheduled me a veneer specialist. In fact, I SPECIFICALLY was CLEAR w/the office that I needed a veneer SPECIALIST. She confirmed this. My Appointment was scheduled for Wed Feb 11, 2026 at 12p PST. Ogdan calls me at 10am (Waking me up because I have medical insomnia since My Military Service) and states "Hello, this is Jennifer at Orban Dental. I am reaching out to you because you are scheduled today at 12pm to discuss veneers. Our front office put you with a provider that does not regularly do veneers, but we do have an opening a little earlier at 10:40am with the doctor that does cosmetic cases. Would that earlier time work for you? -Orban Family Dental -Orban Family Dental" My Thoughts: The Receptionist / Scheduler 100% knew I needed to see someone SPECIFICALLY for Veneers AND I double-checked w/this front desk lady, and yet this office is contradicting themselves & claiming the OPPOSITE (This is a RED FLAG!). I asked if they could get me in with another specialist (Since they got it totally wrong even though I DOUBLE-CHECKED after they initially scheduled me with a specialist), and she said not until the 17th, which is nearly a week from now. Again, 1) The office lady ORIGINALLY scheduled me a veneer specialist AND 2) I specifically DOUBLE-CHECKED that the individual they scheduled me with was a veneer specialist. THEN, to make matters, worse they send me a random *LAST-MINUTE* text to cancel My Appointment without My Authorization! SAME-DAY they wrote: "We have been unable to reach you, so we are canceling your appt for now. -Orban Family Dental" So because I had not immediately responded to their text, they are randomly canceling My Appointment?! I had cleared My Calendar to be able to MAKE it to their Appointment! I had it scheduled for over a week / well in-ADVANCE! I explained all of this to them and she suggested that I come in in 30 minutes at "10:40am" (Note: I was in bed (Due to insomnia from the Military Service) when she wrote me all of this sleeping - her message actually woke me up), and when I agreed to, she unrealistically said, "Prior to your appointment, Please complete your new patient forms here: https://mdnt.io/e/qntWX55yE0 If you would rather complete your forms in the office, arrive 15 minutes prior to your scheduled time. -Orban Family Dental" I said, "Canceling my appointment and then offering a last-minute appointment and expecting me to fill out all this paperwork at the very last minute?? Totally unrealistic. God bless you guys good luck." You cannot POSSIBLY expect someone to get this done when you cancel / change all of this last minute and are giving them literally only 30 minutes to get from their home to your appointment while they are still in BED! I hadn't even brushed My Teeth yet. She just cancelled & rescheduled last minute and then unrealistically expected me to fill out all of this paperwork, as well?! It physically can NOT be done! VERY UNREALISTIC. So: 1) INCOMPETENCE 2) INCONSISTENCY 3) UNPROFESSIONAL 4) UNREALISTIC 0-STAR

I had a very positive experience here. The staff is kind, respectful, and empathetic. In short,…read morethey treated me like a person. I would recommend the care and quality they put into their patients.

They are super kind and always give coffee after my visit! I always appreciate their help.read more

Great care, staff is experienced . And they care about the patients. Non judgements about quality…read moreof teeth

The dental hygienist was very thorough and gentle. She did a great job !It was a pleasure meeting…read moreDr. Nielsen. He went over a few things and explained what he was talking about. Looking forward to a long relationship at their office.

I went to get my teeth cleaned twice at this location. The first time I went in, the hygienist did…read morea fantastic job. Gave me a deep clean and spent nearly 45 min-1hr working on my teeth. Was very happy with the cleaning so I went back. The second time I went in to get my teeth cleaned, it was a newer hygienist and she was not prepared. Spent 10-15 min when I first sat down getting her things together. Then after the Dr checked me out, she spent MAYBE a total of 15 min cleaning my teeth. She had made a comment about how good my teeth look, and I think that therefore meant to her that she didn't need to spend time actually doing a deep clean. Which is absolutely not how that works. If I'm spending $300 out of pocket for you to clean my teeth, you'd better be looking in all the little nooks and crannies. I was in and out of that office in under an hour and was very upset at the cleaning I received. I tried to talk to the front desk about it but they were very uninterested and far from helpful. Basically gave me a, "Oh well. Pay us the $300." Will never return here.

Great office experience and great care quality, we have been here for multiple years, and more to…read morecome! We had wisdom teeth pulled root canal, cleanings, crowns and implants. They take good care of you and always follow up, if you have an emergency they always try to help in anyway they can. We give them 5/5

My husband went in with what we knew would be an extraction of 1 possible 2 teeth. The practice…read moretried to pad the bill with services that we not only didn't ask for but explicitly asked to be excluded. 3 Times I received a patient plan with those services attached and asking for the money upfront in spite of having insurance and unwillingness to understand the patient just wanted the problem alleviated and that future care will result in dentures for my husband. A week into this I received the "updated" plan with those services still included, the teeth not dealt with and the pain persisting. They seem more concerned with the almighty dollar instead of taking care of the patient to prevent possible infection or abscess while they try to convince us of services we have already said no to several times!