Professional seamstress usually a week turnaround and fair prices…read more She does a great job

If I could give this place -5 stars, I would. I brought in two dresses for alterations -- one of…read morethem being a sentimental piece that belonged to my late mother. I clearly communicated that I wanted to preserve the integrity of the original design and simply have it fitted slightly to my frame. Not only did she ignore my request, but she also removed key design elements (like the buttons) without asking -- essentially reworking the entire dress into something unrecognizable and poorly finished. The second dress? She didn't touch it at all. Literally zero work was done, yet she still charged me $90 in total. She also failed to mention when I dropped the items off that she only accepts cash. When I showed up with a card, she told me she could take Venmo -- but insisted I write "thank you" in the memo line instead of noting it was for alterations. That alone made it clear this is an under-the-table operation. When I came to pick up the dresses, she didn't offer a fitting -- which is extremely unusual for any reputable alteration service. It felt like she was rushing me out the door, and once I got home, I realized why: the second dress hadn't been altered at all, and the first was completely botched. This experience was beyond disappointing -- it felt like a scam. I went here based on glowing reviews and was completely taken advantage of. Please be cautious. I would never recommend this place to anyone, especially if you're bringing in a sentimental or special item.

Worst customer service I have experienced a long time!! I…read morecalled for a fitting earlier in the week and need a tuxedo altered for a wedding in 12 days. Galina seemed a little frazzled, but said I could come in and she would be able to accommodate me. I came in when she told me to and she had forgotten and flat out told me she couldn't do it?! The wedding is now a week away and I have few options. When I replied that I was only doing what she told me. She was not concerned at all and seemed like I was bothering her. I would never recommend this business. She stressed me out and I was only there for 5 minutes:(

I have had many items altered here in the past ten years and the work is first rate but the hours…read morehave become totally unreliable. In my most recent attempt to drop items off, I called to verify Galina would be open the following day. She assured me she would be open from noon til four. I arrived at 12:30 the next day, after a half hour drive from my home, to find the shop was closed though the hours posted on the door said Open 12 to 4. This has happened several times. I have no confidence I would get my clothes back if I did by some miracle find the store open. Galina does not deserve to stay in business.

Aiko is an amazing tailor. Her work is impeccable. She can fix/alter anything. Very professional…read moreand work is completed when she says it will be ready. The quality of her work is top notch. Worth every nickel.

Aiko-san is a rare dedicated artisan-tailor. If the 1980's Neiman Marcus were here, they would…read morescoop her up immediately to tailor their fine couture pieces! I am especially partial and proud of her for I am a third generation Japanese American " sansei". She is first generation native born, and lives by rare old world values and does beautiful work on all her pieces whether simple hems to more complex extensive fittings of fine garments. In the very early 70's right out of college I found myself as a personal shopper at Bloomies in Manhattan with the likes of Mrs John Hay Whitney to Patricia Lawford and pioneer female attorneys at 20th Century Fox Studios who inhaled Chanel suits as soon as they were marked down. I know and genuinely appreciate a fine craftswoman. Sarasota is indeed lucky she has not yet retired!!!

Amazing job altering a special dress for my anniversary. She went above and beyond to fix this 2…read moretimes too big, lined dress. could not be happier Thanks

I sent my jacket to be dry cleaned - instead it was treated like a pair of pajama pants - laundered…read moreand hot pressed, resulting in fabric fading, shrinking and lapel fusing separating from lapels. I brought the jacket back, but instead of acknowledging that something went wrong, first she argued that there is nothing wrong with the jacket, then that she doesn't clean them in-house, so I should deal with her subcontractor, then that this fabric doesn't shrink ( my sleeves that are now inch and a half shorter say otherwise!). The point is, if you want your garments treated professionally, send them elsewhere

Alterations were done well but had missing buttons and clips after it came back from dry cleaners…read moreand had to buy another outfit for the wedding

I went to Xpress Dry Cleaners and Alterations to have several garments (1 pair of shorts, 2 pairs…read moreof capri pants) altered. One of the seamstresses, initially altered the three garments and did a good job on the shorts and 1 capri pant, but the other capri was a little too tight. I went back in to have the capri pant redone and spoke to another seamstress. I showed her what needed to be redone and how I wanted them. She was pushy and dismissive. I had to go back twice to pick them up because she didn't have them ready even after promising they would be done in a day. I tried them on and they were even tighter than the first time I had them done. So, I asked for my money back from the alteration, which I did receive, but when I got the pants home, I realized that she had put a hole in the side seam when she was removing the seam to work on them because she used a razor blade instead of a seam ripper which is the proper tool. So, she had to make the side seam bigger than was measured in order to hide the hole. Now I have a pair of capri pants that I can't wear unless I can get another seamstress to correctly alter the garment and somehow repair the hole. DO NOT go to this shop for alterations, there are plenty of other places who will do a better job. Their work is sloppy and while some of the people in the shop are nice, the seamstress I dealt with isn't. I had to give it one star. If I could have given a zero, I would have.

Lana explained in detail the steps needed to take in a pair of shorts. I tend to buy shorts with an…read moreadjustable waste so she explained it wasn't as simple as adding a button.

Very observant and was able to suggest some things in order to make the outfit adjustment better…read morefor my body

I took in a pair of tiered ruffle pants to be shortened. I asked that the seamstress remove extra…read morefabric but not take it from the bottom because the pants would lose a ruffle. Instead I asked that he remove extra fabric from above the ruffles. He removed the extra fabric as I requested but then sewed an entirely new visible seam right through the middle of each pant leg! I don't know why he couldn't have sewn the ruffle panels and new seam as one to make it less noticeable. When I brought this to the attention of the owner, she was quite rude and repeated over and over again about the way he sewed the pants, as if I couldn't see it for myself. She even said that I must not know anything about sewing (which I actually do) otherwise I should just do it myself. She failed to even listen to me and comprehend the way I had requested and suggested the seam be sewn. She never apologized for the misunderstanding or way in which the sewing had been done. Thank goodness I only paid $15c but now I have seams in my pant legs they hadn't been there before and didn't want at all. This was a very disappointing experience. I will be using a different seamstress from now on.

I gave her my jacket to put in a new zipper over 5 weeks ago. I tried to call them today which is…read moreone of the 4 days they are open from 9 to 1 and only got a recording. I went to check on jacket and nothing had been done. In fact she measured the zipper in front of me and suggested it would take 2 weeks to get it which by now she should have already done. She further suggested I order the zipper for her. There is no service here at all. They look like a warehouse of stuff that obviously like mine has not been completed. The worst thing is they do not show any care as to completing the work so I took my jacket to another store and it will be ready in 7 days. I am through with them.

Kelly and Simone assisted with last minute bow tie request and cufflinks - great quality, value,…read moreand service. Thanks!

I have been a custyomer of Pino's for 45 years, that's right, from mhis days in New Jersey and…read morePennsylvania. The work was always perfect and the service was not only friendly but worth a good chuckle with Pino. Pino apparently carefully selected his successor as Kelly is every bit as capable and almost as good for a laugh. The staff are all welcoming and capable. Could not ask for more in a loical business.