I fell in love with the property, a house hotel on landscaped grounds which were both beautifully…read moremaintained. Everything was spotless and fresh.
The reception staff were friendly, but not always knowledgeable.
The Hotel ought to make smart tv's standard in all rooms. It was disappointing to be stuck with only the commercial channels (without even a menu option). Our bathroom lacked a toilet brush.
The food was adequate and could certainly be upgraded to enhance the Hotel.
The spa was disappointing, except for the facials we two had. Those were very well-done. Avoid the massage therapists here; they are insecure, inexperienced young people. For whatever reason, the staff appeared to be 100% women.
Especially disappointing was the reception staff at the spa. I would say it was worse than disappointing; it was almost infuriating. Again, the staff was very young women who undoubtedly had little experience in their roles. As insecure young people will do, they will compensate for their lack of knowledge and experience by acting 'in control' and official. They seemed to think the role of reception at the spa was to enforce rules and keep clients in line. This is a major error. Their role is first and last, like everyone at an hotel, to serve a hospitality function: to be welcoming and conveying the wish to facilitate the client's optimal experience. Some re-training is definitely in order. As for the massage staff, I'd say re-hiring is in order; pay more and get more experienced and effective masseurs or masseuses.
Consider the good package I got and the high standards of housekeeping and groundskeeping as well as the divine venue, I would definitely stay there again, but would not make use of the restaurant or spa in future.