I have been using the Walnuts Leisure Centre since 1986 and on an almost weekly basis since 1995. I use the swimming pool only. The facility is not new but perfectly usable given its age. Unfortunately the parts of the facility that I use regularly are completely filthy and there has been no improvement in conditions since I complained in April 2013 and again recently to MyTime Leisure.
These are the endemic problems with the centre:
Areas of floor and tiling
which had turned completely black with dirt. The worst parts were cleaned when I complained but are going black again. I did suggest that these
floor areas be scrubbed with a broom with bristles from time to time which
would progressively improve the standard if done regularly. The current cleaning methods
which still involve the use of a cleaning machine by the cleaners and the use
of a hose and rubber scraper by Walnuts staff are clearly not sufficient in
preventing an actual progressive deterioration in conditions. In the male wet changing area
toilets, there are numerous pipes in the ceiling which are covered in
dust. There are various metal air ducts
in the shower areas which are now dusty and rusty, there are some wooden panels
which are rotten with paint peeling from them, only about half the showers work
and the ceiling of the enclosed shower area is covered in black mould. Outside of the sauna there is a service cupboard,
the door of which is scuffed and dirty and the base of the water fountain is
leaking rust onto the floor. The steam
room frequently smells bad, the glass door to the sauna is usually dirty and a
light in each room has been out of action for many weeks now. Half the key lockers in the reception area do
not work. There is a lack of pride and motivation in the staff, they only do what they are told to do by the look of it, there is no initiative used. This is a dirty run-down leisure centre, don't use it. I would give it no stars. read more