Great Dentist very caring and compassionate. Always willing to answer your questions and take the time to explain things to you. Also available during all hours. I have contacted him in the past when I had pain during the weekend and he's answered. Truly, a great dentist who cares about his patients read more

I went in for a cleaning. They give me an exam and explained what I needed, but didn't do the cleaning. They billed the insurance company. I didn't want some of the dental services, they were supposed to check on the rate and call me back. I forgot about it. Four months later, I still didn't get a call back from them. I called them about the service quote, they had me on hold for over 30 min. The office manager said she was going to call back in 15 to 20 min later. She never follow up. I called got an answer machine and left a message, very, very, poor customer service. I called them back, next day, I was place on hold 3 times b4 someone finally answer the phone. They said they haven't gotten a quote, after 4 months later. This is the F-ken worst dential office I have ever been to in this area. I highky recommend go to other dentist office with better customer service and forget this office. I would not be surprise if most of the 5 stars are paid. read more

Been going here for years. All the ladies in the front, Dr. Chin and Dr. Julia are true professionals. They really care about you and your teeth. I have had just about everything done here and they always do a great job. Finally, not afraid to go to the dentist anymore. read more

I cannot recommend this dental office highly enough. Finding a dentist that satisfies an entire family's needs--and actually makes them look forward to their appointments--is no small feat, but this team manages to do it with ease. From the moment you walk through the door, the atmosphere is welcoming and professional. The front desk staff is incredibly organized, helpful with insurance, and always greets us with a genuine smile. It's clear that patient comfort is their top priority. Why We Recommend Them: Clinical Excellence: The dentists here are truly at the top of their field. Whether it's a routine cleaning or a more complex procedure, their attention to detail and commitment to quality are evident. A Gentle Touch: For those who might have dental anxiety, this is the place to be. They are patient, thorough, and always take the time to explain every step of the process, ensuring everyone feels safe and informed. Family-Friendly Environment: They are wonderful with children and adults alike. They have a unique way of making the kids feel comfortable and brave, which has turned what used to be a stressful chore into a positive experience for our whole household. State-of-the-Art Care: The office is spotless and equipped with the latest technology, giving us total confidence that we are receiving the best modern dental care available. If you are looking for a dental home where you are treated like family rather than just another appointment number, look no further. This is, hands down, the best practice in the area. We wouldn't trust anyone else. read more

Walnut Family Dental - Front desk welcoming - General Dentistry Near Me - Walnut, California

From the very beginning, I should have recognized the red flags and never returned to this office. I originally went in for a routine dental cleaning, but I was told I needed a deep cleaning instead. I agreed to the procedure, only to be told again just three months later that I needed another deep cleaning.!! I also had an amalgam filling replaced. What was presented as a simple filling replacement eventually turned into a root canal treatment. I paid for the crown, but within a year, the tooth fractured and had to be extracted. I was also advised to undergo a bone graft procedure, after which I experienced an allergic reaction. Based on my experience, I felt that unnecessary treatments and procedures were repeatedly recommended, resulting in significant costs and poor outcomes. I left feeling misled and disappointed with the care I received. I cannot recommend this dental office and would encourage others to seek a second opinion before agreeing to major dental procedures. read more

This is my new favorite dental office! The staff is incredibly welcoming and always provided the reassurance I needed. Like many people, dentists aren't my favorite due to past bad experiences, but Tiffany and Dr. Chin completely changed that for me. I needed several procedures done, including cavity fillings, a Tier 2 deep cleaning, and a crown replacement, unfortunately due to a cavity underneath from my previous dentist. Throughout the entire process, the team took the time to explain everything clearly and helped me take preventive steps to ensure my teeth and gums stay healthy. Dental treatments can sound scary and feel frustrating, but the care and attention I received made all the difference. The dental assistants were also extremely kind and attentive, always making sure I was comfortable before and during treatment. I truly felt cared for here and highly recommend this office. read more

Dr. Chin provided an exceptionally meticulous and professional dental cleaning experience that far exceeded my expectations. Her clinical precision, extensive expertise, and unwavering attention to detail were evident throughout every stage of the appointment. She communicated each step with remarkable clarity, demonstrating both intellectual mastery and genuine compassion, which fostered an immediate sense of confidence and ease. Her commitment to excellence, combined with an impeccable bedside manner, transformed what is often considered a routine procedure into an exemplary standard of patient care. I wholeheartedly recommend Dr. Chin to anyone seeking a dentist whose proficiency, diligence, and dedication to outstanding oral health are truly unparalleled. read more

My husband and I had done many implants in this dental office 2017-2019. Implants supposed to be long lasting. One of the implants too small, from the starter, I let the doctor knew. Food stuck between the teeth constantly. Secondly, the gaps between the gums are getting bigger. Some of lenier (I hope my spelling is right) cracked after 4 months. I notified the doctor. I spend so much money in this dentist office. The care quality or concern about the customers were not there. I don't suggest this dentist office. read more

Walnut Family Dental is amazing! Dr. Julia did our crowns and was gentle, thorough, and made sure we were comfortable the entire time. For our root canals, Dr. Pham was excellent -- calm, skilled, and made the process stress-free. Shoutout to Maria, the office manager, who is always so helpful and welcoming. The whole team is friendly and professional. Highly recommend! read more

Sent an email to share my experience as the business manager suggested and no action/confirmation of receipt after 2+ weeks. Walnut Family Dental obviously does not care about their patients' experiences. read more

Moved and asked around for dental office Recs in the area. A cousin told me she used to go here. Her old dentist had retired but she said the hygienist was thorough and she liked the other staff well enough. My old dentist was over an hr drive away and it just wasn't worth it anymore. This was a half hour away, which wasn't great, but a big improvement. I was so disappointed in the care here. I felt like they tried to scam me. I have not had a dental office before or since try to upcharge me like this one. The hygienist was nice and reported that my old cavity fillings were deteriorating. She showed me and it made sense since I got them filled over a decade ago. I had been brushing and flossing religiously due to Invisalign treatment I had started, and she recognized that my gum and teeth were in good shape. She was thorough with the cleaning and reported what she found to the dentist. So imagine my surprise when the dentist said I had two additional cavities in addition to needing to have my old cavities refilled. I had never felt any pain or discomfort in my teeth and have not had any issues with them since I was a child. She didn't show me where they were or anything on x rays. Just poked around a bit and decided apparently. She said she caught it early and pushed me to come back for the cleaning in the next few days. So I did. She didn't numb my mouth enough and it hurt during the procedure at times. Then she told me if I had any discomfort after 2 weeks, to let her know. As a result of the refillings and two extra fillings, my teeth were so sensitive to heat and cold! Like i mentioned before, i never had issues with tooth sensitivity before. So I went back. Was told I should use sensodyne on my Invisalign and leave it in where it's sensitive. So I tried it for two weeks. Went back and saw another dentist who was honest with me and shared that it could be that there were microbubbles from the filling since they have to make the hole bigger to refill and that they might have to redo it. He said there was also a chance that the tooth couldn't handle the trauma of getting so close to the nerve. I thanked him for his explanation. He shaved down the filling a bit and it improved slightly but not completely. I went back again to the original dentist who did the work. She insisted that there were no air pockets. She told me the discomfort was due to my Invisalign moving my teeth, prescribed me flouride toothpaste to leave on my trays. I asked if I should just wait until my Invisalign treatment was done in a year or so to come back and she said no, to come back in two weeks if I still felt discomfort. Went back again. It became abundantly clear she was not willing to redo the work or accept any potential responsibility and tried to get me to go back for some laser procedure, but I refused to spend another penny here! Glad I found an honest dentist elsewhere that didn't try to make me pay for ridiculous procedures. Complete waste of money and hours of time driving back and forth. Save yourself the trouble. read more

I called today to reschedule my kids' appointments 4 weeks out and they said they don't have availability until December for a routine cleaning. So you basically have to make an appt 4-6 months out and never ever change it because they are just that busy?!! read more

Please avoid Walnut Family Dental. I came in for a regular cleaning, but was told l needed a deep cleaning instead. They claimed I had deep pockets with signs of gum disease. I thought, ok sure and tried for months to book the appointment, but was told they were still "working" with my insurance to get the claim through. I got tired of waiting, so I went to see another dentist. The new dentist said my gums were healthy and that the periodontal pocket test numbers were showing 2-3mm, which proved it. He also gave me a regular cleaning and said afterward my gums were not swollen or bleeding, which proved it even further. He said they probably tried to push the claim through to the insurance company and they were being denied which is why it was taking them so long to get it approved in the first place. I'm beginning to see these practitioners less like healthcare providers and more like dental corporations trying to upsell you for bigger margins. This was not written by AI. read more

This dental Office gave me and my family the warmest welcome, made me feel at home and the doctors are kind and very thorough with our dental needs. The girls in the front gave us several options and how I can make my payments moving forward. I highly recommend you come here read more

Good, but jarring. Felt like growing up. The hygienists are thorough, careful and caring. They are best part of this office. The dentists are aggressive salesmen. They will spray air on your gums trying to get you to flinch. If you finch it's easier to sell you on getting fillers and crowns that no insurance will cover. They don't tell you that until the end but not until they sit you in a separate room. Theres a system designed toward a goal. But it's fine if you get to the end and you say no you're now a stronger person. Which is why I'm giving this place 5 stars. It's a great dichotomy of receiving excellent care and then resisting high pressure sales techniques. read more

During surgery, after anesthesia had been administered, the clinic unexpectedly stopped the procedure and demanded that we sign a new treatment plan that doubled the original cost. They refused to continue the surgery until we signed, leaving us with no choice under the circumstances. The situation was initiated by a staff member, a Mexican woman in a black shirt from the reception, who interrupted the medical team. Although she tried to explain that it wasn't their mistake, it was still unacceptable to force us into making such a decision during surgery. I felt completely taken advantage of, and this is not how any patient should be treated. I wish I could give 0 stars to this clinic instead of 1, which is the lowest option available. They can transformed into an animal dental as their acts make sense for animals but not for human beings. STAY AWAY FROM THIS ONE AND YOU DESERVE SOMETHING BETTER read more

I wish I had read the negative reviews before becoming a patient. The staff is neither friendly nor professional, and it's clear that patient care isn't a priority. Disappointing experience. read more

I came in for a wisdom tooth removal and fillings. Dr. Choi was professional and helpful in making sure I was comfortable and taken care of during and after my procedure. I would personally recommend Walnut Family Dental for all your oral hygienic needs! read more

Confusing facility as I felt the front desk admins were running the business. I think the dentists inside were fine but front desk were not professional and kind of mean read more

I do not recommend. They prioritize profit over patients. I was new to the area and looking for a dentist close to me. Called here and they got me in the very next day for a consultation and cleaning. They did not do the cleaning and instead recommended a deep cleaning as well as some other things. First they made it seem as though I had good insurance (delta plus) then they proceeded to quote me an exorbitant amount of out of pocket expenses. I elected to only get the deep cleaning, which still had out of pocket expenses but it was doable. They did not seem to like the fact I turned down the other things they recommended. Anyways they were able to get me in the next day for the deep cleaning. Long story short they only did half of my mouth and said they would call me, when they had availability, to do the other side. It's been about three months now, and still not one phone call. They're able to get you in to try and get paid well enough but when it comes to patient care they're obviously not prioritizing that. The dentist who did half of my mouth was nice at least. Just another dentistry only concerned with milking insurances and making profits. How original.... read more

Got my wisdom teeth extracted here and got nerve damage in my lip and chin. Now it's been 2 months and it still feels numb and gets a burning feeling sometimes. I also had headaches almost every day for the last 2 months on the same side with nerve damage and where I got 2 wisdom teeth removed. After-care is non existent. I called the dentist's office a week or so after the operation asking about numbness and headaches and the dentist would not speak to me. I only got to speak to the receptionist who suggested I wait and see if the nerve damage resolves on its own. I waited and called 2 months after the operation and was sent to voicemail, then left a message. One week later, no call back. Stay away. read more

While I have found the dental doctors in this office office to be exceptionally skilled and professional, my interactions with the administrative staff (front desk) have been quite disappointing. On several occasions, the front office staff have been both rude and it very helpful. It is unfortunate that such issues with the administrative staff overshadow the excellent care provided by the doctors. I hope that steps can be taken to address these concerns and improve the overall patient experience. As of now, I have moved my entire family to a new dental office that appreciates its patients and has an exceptionally professional front office staff who know what they are doing. read more

Rude staff, unethical dentists, poor Diagnosis, no proper treatment plan discussed or options, always insisting to pay up front, even if you have excellent dental insurance PLEASE DO NOT MAKE ANY APPOINTMENTS WITH THEM YOU WILL DEFINITELY REGRET X read more

I LOVE my hygienist Monica!!! She does the best cleanings with the least amount of pain and she's super friendly. She's positive and encouraging even when I've been terrible at taking care of my teeth. I had to change my insurance for a year and couldn't go to Walnut Family Dental and it made me realize how much better the care is here from the dentist to hygienist to the front desk receptionists. They are very professional and have always done a great job taking care of my teeth. read more

I need to get a dental implant. I called this clinic because which is the most reviewed clinic in this area. I called them but the lady who was impatient and didn't answer any questions i asked. When i asked whats the price range for a dental implant. she said she couldn't answer and i had to make appointment first. The appointment day will be two weeks later.i cant wait so long for an uncertain price. only this week and the following week i am free. Maybe they don't lack of customers so they don't care about new customers. read more

If the dentists here tells you you need a deep cleaning, always get a opinion and here's why: I came in for a teeth cleaning, they made me sign a waiver and said "this is the only time we can do a teeth cleaning for you because you need a deep cleaning since you have bone loss". I wait for to see if my insurance to see if they'll cover it. They sent me a letter saying the request is DENIED because the records they recieved do not show bone loss. The decision is based on the clinical guidelines for periodontal services. So pretty much they lied to me, since their dentist told me I NEEDED deep cleaning while my insurance pretty much said the xrays don't show any bone loss. They'll also probably tell you that you have 5-7 cavities that needs to be taken care of, when in reality you might have none. What's the difference between what they're doing and robbing someone? Their whole motto is scam people into paying services they dont need by scaring them. I'll be reporting this to the better business bureau as well. read more

I had appointment with Dr. Kim yesterday and he was so gentle and professional. I had 2 shots in my gums but without any pain!!! he is so detailed and careful and he explained the process to me thoroughly. he helped me to fix my tooth in less than 30 minutes. And the staff called me (for follow up) and asked me how i feel today. I really appreciate that... great service. I also did invisalign and Dr. Diep and his team did an amazing job. normally i don't like any dental office, but i'm glad that there's a superb dental office nearby us. I highly recommend it. P.S. the front desk staffs are all helpful and professional- Anne, Janeth, Angie, Marlene and i also like my hygienists Monica & Linda. ;) read more

Lost 5 clients due to receptionist attitude. All the modern technology and talented dentists aren't going to trump the gatekeepers you have at the front if they're costing you clients The receptionist doesn't care look at her salary. She cost you a lot more losing 5 patients and I'm sure more that you don't know about, you should do a client survey to see how people are really being treated. read more

I've been coming to this office for over fifteen years. Of course there could be a few disappointments during that time, but overall they provided a 5 star service when it was owned by Dr. Diep and his wife. There was a personal touch and they provided high end technology. Dr. Diep also helped me out financially when I needed an expensive implant many years back when I was hesitant. However, ever since this practice was sold it's become more of an HMO feel. Theres been a noticeable change in staff and it feels less personable... and they don't even offer water anymore! Plus their scheduling system has been having inconsistencies and rescheduling is very challenging as they try to fully book several months out in advance. I kept driving 15 miles out of my way for my cleanings since a few hygienists stuck around, but after 3-4 cleanings I've decided to move on. I just don't get a sense that they are genuinely looking into my dental care and only use the 1 minute checkups after the cleaning to upsell products such as whitening and mouth guards. And to be honest, I don't even know the names of the doctors here even after the past 3-4 visits and I haven't received any treatments from them so I can't assess their abilities (I don't even think their website shows who they are and the Yelp profile hasn't been updated from Dr. Diep). It just feels like they are focusing on operational efficiency at this time. In my opinion they are just trying to sustain the old clientele, but you can see from recent reviews that the trend is going in a negative direction. I guess I'll be looking for a new practice. Recommendations in the north/central OC would be appreciated!!! read more

Staff is not very friendly. I asked multiple times for x-rays to be sent over. I asked for the front to send them while i was in office and they never did. The office over charged me for the bill for about $1500. I went for a second opinion and reported back that half the items billed were not necessary and was billed $300. I came here back in 2018 and had a way better experience. Not sure what's changed.... read more

After I left the bad review on Google. They said please don't come to our dental office. Even I still have half way of my crown done. They refused the service if you leave bad review. ...Really bad experience. They are very unprofessional!!!!! read more

Really loved this place but since they sold the company it has become really slow to even get a cap approved for my tooth it's been about two months and still nothing nor reply with any info or concern to get my a crown .... Appointments are impossible to get or reschedule usually another 4 months out... will be looking for a new dentist soon... read more

Fantastic dentist office. I've been to many and this one is hands down the best. Dr. Xiong is wonderful, passionate and informative! I highly recommend her. The staff are all friendly and the office is clean, modern and comfortable. I love the ambiance and energy here. read more

Walnut Family Dental - Reception desk - General Dentistry Near Me - Walnut, California

Dr. Chin is a wonderful dentist. She explains procedures clearly and ensures the patient is always comfortable. I had a wisdom tooth extracted. The procedure was painless and healed very quickly. Thank you Walnut Family Dentistry and Dr. Chin! read more

My crown broke after 2 years and they would not honor their warranty as I had not "kept up" on my appointments although I had moved and was being seen by a new dentist. Every dentist I have ever used has stood behind their work regardless of where I was being treated subsequently. Out of pocket $1k for a terrible policy. Not a good experience at all. read more

Staff friendly and professional. But Dental office need to clean up and make sure environment is hygienic. A dead cockroach was in the corner of the room and in my opinion a dental office should be clean. read more

Walnut Family Dental - General Dentistry Near Me - Walnut, California

I lost my retainers about two years ago and early this year I came in for an Invisalign consultation. From the get-go everyone was nice, knowledgeable, and super helpful! Janet helped me figure out what I wanted and gave me time to think about whether or not Invisalign was something I wanted to do. I started my treatment in February of this year and ended early October. Quick, easy, and painless! Now I'm done --just have to wear my retainers, but I'm always getting compliments on my smile and it's an incredible confidence booster! Recommend 10/10!! read more

Walnut Family Dental - I'm always getting compliments on my smile!!! It's an great confidence booster!! ‍ - General Dentistry Near Me - Walnut, California

I've been to this dental office for a few months by now. The staff and the office are very nice but I don't know if everyone else has the same feelings as me, I get pressure every time I go. They either upsell me to get Invisalign, laser after deep cleaning and other services or products that are not covered by the insurance. If I said no they'll try to persuade me a couple more times, if I persist the staff will immediately intercom the front desk that "the client declined the service" in front of me, which makes me quite uncomfortable. I like how the office is clean and the waiting time is reasonable. But please don't get too pushy on extra services and scheduling frequent office visits. read more

Walnut Family Dental has all the latest in dental technology and their doctors and staff are all super friendly and attentive to everything I need. I highly recommend them. I used to be terrified of going to the dentist. Now I don't feel anctious at all and I've had a lot done, even a root canal and felt nothing. It was incredible. I just finished my Invisiline and am waiting for my retainer. read more

Walnut Family Dental - Walnut Family Dental - General Dentistry Near Me - Walnut, California

I'm getting married in November and I wanted to make sure my teeth were PERFECT for the wedding. I had braces throughout middle school, but like many others, I failed to wear my retainers ):. This caused some teeth to move around, primarily on the bottom and I was definitely starting to notice. My fiance mentioned he wanted to get Invisalign because he started to notice crowding on his bottom too, since he was doing it, I thought we might as well get them together. I went in for a free Invisalign consultation, where they scanned my teeth and a few weeks later I met with one of the Doctors to see a rendering of how my teeth will be moving. So cool! I went forward with the process and about six months later, I've finished all my trays and am now on retainers :). Throughout the entire process, I was very impressed with how high-tech and clean Dr. Diep's office is. Scheduling appointments was a breeze with the front-desk and I loved how I would get BOTH email and text reminders. In fact, I loved their office so much, I switched to PPO just so they could be my primary dentist. I am very pleased with how my teeth turned out after Invisalign and I'm glad I found a new dentist! In terms of the actual Invisalign treatment, I had a very enjoyable experience. Fortunately, my case was not as severe, which meant a shorter treatment period. I had no pain from my trays whatsoever, and now find myself brushing and flossing after EVERY meal out of habit because of Invisalign. I would definitely recommend his office for anyone looking to start Invisalign or a new dentist. TLDR; Loved my Invisalign results, great facility, love the staff! read more