I have been going to this specific optometry facility for the past several years and have to say my…read moreexperiences gets better each time I visit. I write this review especially since I needed to have my eyes re-checked based on a physical I took at Mercy Hospital two days prior. A nurse administered a simple eye test and told me I would not pass my physical due to my vision score. I didn't think her values were accurate and asked the physician if I were to get a note from my optometrist, if this would supersede their results, he said it would. I called the front desk people to ask if my insurance would cover my annual visit if it wasn't a calendar year since my last visit. She said it would and make a very convenient appointment to see Dr. Johnson who did confirm that my vision was at the standard necessary to pass my physical exam. She wrote a statement on a prescription pad and while I waited the the front area, a technician took the time to re-adjust my frames I had with me and clean them right on the spot. Everyone is friendly, professional, and competent at Primary Eye Care. I would highly recommend this place if you are looking for an eye doctor or thinking about switching providers.

Beautiful office, very tech forward, and super lovely staff. From the start, I had a pretty great…read moreexperience at this office. I had to switch from an office I already really loved due to moving so I was nervous. The checkin person was incredibly friendly, the initial person I worked with during my exam was as well, and the doctor was engaging and thorough. I had zero complaints and was ready to leave the office to write this as a five star review.... So why 3 stars? I work in the insurance field. I understand the importance of taking ownership of your own benefits and not relying on a medical office to provide you with the information about what coverage you have. For this reason, I checked my vision benefits before my appointment and knew that I had a $10 co pay for the exam and a $0 copay for my contact lens fit/follow up. I've had the same plan for several years and that's always been what I pay but it's still good to check in case coverage changes. At check in I was offered a $39 photo of my eye in lieu of traditional dilation and I agreed as I hate the idea of getting my eyes dilated. For those doing the math, I'm now up to $49 due for my appointment. At checkout, I was told my total was $153. That's a difference of $104. I paid it and then went to my car to make sure I didn't misread something on my coverage. Nope, $0 exam copay, $10 lens copay.... I go back in to ask the person at check out. She explained to me that I had a "premium" contact lens fitting which is only discounted at 10% per my plan. I did see this on my benefits but have never been charged for a premium fitting so didn't think it applied to me. I'll say this, if I wasn't one to know things about insurance coverage I may have just accepted that as "just the way it is." I could have easily accepted that I got a "premium" fitting because they used extra technology that felt high end. But that's not what premium means. When I asked what the difference is, the person at check out said she's been asked before but doesn't really know. She offered to find out from another person in the back. She was very kind about the whole thing and happily went to ask and brought back a print out explaining the difference. I was told someone would call me because the person she tried to ask wasn't available. There was a lot of vision jargon on the printout that I didn't understand so I had to go home to look up the meanings. Basically it means this.... If you have regular bad vision like not being able to read a street sign far away, you don't need a premium exam. Premium is for premium lenses: astigmatism, multifocal or monovision lenses, post-surgical lenses, etc. I was called the next morning and told that they'd made an error in coding and was overcharged by mistake. They had already initiated the refund to my card for the additional $104 that wasn't truly due. Great! Glad that's squared away. However, my 3 stars still stand. It's 1000% possible that it was an honest mistake. These things happen. It's also possible that it wasn't a mistake and they're up charging for the reasons I stated above. Because if I wasn't me and heard premium exam I might have just agreed to paying it because I could see how the extra technology might make it "premium." Ultimately, I couldn't confidently refer my grandparents to this office without feeling like I needed to check their receipts after every visit.

Dr. Bergstrom and her staff were incredible! Excellent eye…read moreexam--thorough, professional, and I felt like every detail of my vision and eye health was carefully explained. The staff was incredibly friendly and knowledgeable.

I thought I could trust my eye doctor with an ongoing problem, and he sends me to Omaha Eye Laser…read moreInstitute and does not have a conversation with them. I trusted that they had talked to Dr. Klute, and I thought it was strange that they put me through the whole testing process that I have every year with Dr. Klute. After receiving a bill from Omaha Eye and Laser I was told they don't take eye insurance and they run everything through medical insurance. So, $700 later I'm stuck with this bill because of Dr. Klute's methods of taking care of his patients. I felt he passed me on to others because he didn't have time for me.

Stylist eyewear to choose from! My Aunt has eye trouble & the care she receives here is top notch…read more She always finds the cutest glasses here. Her last pair was Kate Spade. They have so many name brands: Ray Bran, Oakley, Maui Jim, Nike, Boss, Champions, Coach, Gucci, Jimmy Choo the list goes on! They have an area for kids styles & I noticed Ray-Ban is in stock. Office staff are helpful & friendly! I plan to make my next eye appointment here.

What a wonderfully run practice. I was long overdue for an eye exam and found this practice through…read moremy own bit of research. I'm very happy I did, as Dr. Michaels and his team were great. From start to finish, the whole experience was much more enjoyable than the average doctor's office. The doctor answered all of my questions without hesitation and overall genuinely appeared to enjoy his job. Rare gem in the medical feed - thankful to have found them

Great location and easy to find. The only confusing thing is that it was semi-recently rebranded…read more(ownership shuffle) resulting in a name change to See Family Eyecare. Still a very clean & tidy office with a nice variety of frames for the family. They will also swap lenses for an existing frame. The turnaround time is typical 7-10 business days. The staff is great! Definitely a great choice!

I'd like to repost my review from google:…read more IN-CREDIBLE. Dr. Connor was calm guy, professional, kind and thorough. GREAT personality. I had ordered a new pair that the lenses weren't quite right on my distance bifocal. Within 6 days, I had the new pair exchanged. WOW. I'm 66, and I think it's the best eyesight I've had in at least 13 years!! I'll be back next year for a 2nd pair, too! To be able to see as I drive, and yet have the ability to read print in the same eyeglass pair has been a true gift for me! I went to Costco and could see the aisles and read expiration dates on the jars for once! Melissa, BobbiJo, Helen and Jesus were so kind and caring, great personalities and really wanted only the best results for me! Thanks isn't much guys and gals, but I'm so blessed to have had your help!! MUCH thanks!! Scott

New to the area and needed to find a place for an updated eye exam and some new contacts. The…read moreoffice staff was very helpful in walking me through the steps as a new patient and confirming the cost of the exam after insurance. The paperwork was minimal and the exam was easy peasy. They encouraged me to try out the new brand of contacts they prescribed before ordering -- it was nice to not be pressured into buying glasses or contacts on the spot. When I was ready to order, I called back and was very pleased with the gentleman helping me place my order. My new contacts shipped to my door within a week. Reasonable prices, friendly staff, and convenient location in Midtown.

I've been here the past 2 years for eye exams, previously at Vision Works, so this is definitely a…read moredifferent experience. I first came to definitive vision after pain in my eye led me to seek optometry care that was near my work. They were able to get me in right away in an emergency appointmen. When I met with Dr. Heiss, she was quick to tell me what was wrong with my eye and offered solutions to help. She gave me some eye wipes to trial which worked wonderfully. I then came back for my annual eye exam at a different location and everyone was helpful. I like that it's a smaller place, but it's certainly more expensive than anywhere I've been in the past, so that's kind of a bummer. I love the eyeglass selection, they're very stylish and unique. This year, I decided to take my favorite frames and put updated lenses in them, I love that that's an option. I'd recommend coming here, because it feels like a posh boutique and everyone is helpful and friendly, but the cost might be a bit prohibitive for people. Or maybe that's just my eye insurance!

I was at Eye Specialist to get new glasses and after I picked them out and selected all of the…read morelenses options I wanted and the total out of pocket was over $800. Sylvia suggested that I go to VSP and enroll for a better plan. I did and the plan for me was under $20 monthly. Went there and got the same glasses and options for $300. Thank you Sylvia for saving me $500!

I had an eye exam at Eye Specialists. The doctor was very thorough and care for his patients. Price…read moreis very reasonable. Nice staff. Highly recommended.

I have been under the care of both Dr Astuto and Dr Brammeier since they started business at Costco…read moreLa Vista. Contrary to other reviews, my experience has been exemplary with every annual visit. Personnel are friendly, competent, and professional with each transaction. Both optometrists explain carefully the results of the eye exam, potential problems observed, and possible solutions to those problems. For comparison purposes, I was sent to the Truhlsen Eye Clinic at UNMC on the recommendation of my physician and experienced the worst possible interaction. No explanation of the exam, no interaction with an optometrist or optician, no results provided - truly a waste of time. EyeQ, on the other hand, was totally professional at every turn. Regarding payment and charges, EyeQ works smoothly with the insurance programs that they are members of, explaining every charge and taking advantage of every savings available. I'm guessing that the problems the other reviews experienced is a combination of wait staff inexperience, miss communication, potential lack of listening by both parties, and anger issues occurring at the front desk. You can bet that if the service provided by EyeQ and its optometrists was not up to COSTCO standards, they would not be in operation at that location. Scam EyeQ Optometry is NOT but if you are looking for thorough, professional eye care then you cannot go wrong with Drs. Astuto and Brammeier.

Worst experience ever. Went for a standard eye exam for me and my 2 daughters. Was not told they…read moredidn't accept my insurance, in fact before I booked the appt on the phone we even spoke about my insurance and gave them my insurance information which they took down and also charged me a $75 up front fee that would go towards my charges when we got seen. I questioned this and asked what if our insurance covers more than that and they explained I'd be given a credit back if that was the case. Had proof to verify this conversation mind you. The day of our appts we went in and I was charged over $535 for 3 of us for routine exams. Mind you if we went in network, which i was told we were, we'd have an minimum copay for each of us. I tried to explain my experience to the Dr after I was in shock by the amount. I provided her all the details of the pervious conversation in hopes she would make this right. She told me the girl I talked to initally no longer worked there and she 'SHOULD' have told me about being out of network. In the end, all she did was credit me back for the $75 pervious charged that wasnt accounted for when they charged me for the exams and a $80 credit for a dilation charges for my daughters but that is it. In the end I still spent almost $400 just to get our prescriptions renewed that doesn't include contacts or anything. Had they not lied to me about my insurance coverage I obviously would have never booked an appt here. I think they are running a scam and I don't think I'm the only one this has happened to and I'm likely not the last. Would NEVER recommend, not even to my worst enemy. I was robbed and lied to and they had no desire to make it right what so ever because they are running a scam "protected" under the national name of 'Costco.' Brilliant business scheme I suppose but not for the end consumers. Good luck if you decide to book!

Was with my girlfriend to pick up her glasses when I mentioned I needed to get mine adjusted. And…read morethey did it even though I didn't get my glasses from them. Great job to Wahl optical

I now see why Wahl Optical consistently wins the 'Best of Council Bluffs" award…read more Excellent customer service. Friendly staff. Great selection of frames. Willing to work with you if you have issues to solve problems, whether or not it's another optical business that was at fault. Satisfaction guaranteed for me. Bob does the right thing.