I have been a loyal Bay Optical customer, purchasing multiple pairs of glasses for my daughter…read more Unfortunately, but our most recent experience was so negative that we will not be returning. When we picked up my daughter's glasses at the Saratoga office in October 2023, the optician was rude and dismissive. The glasses didn't fit properly, so we returned for an adjustment. I specifically requested another staff member, who was more polite, but the glasses still slipped. On a third attempt, this time at the Glens Falls office, we again left with glasses that would not stay on my daughter's face. The far bigger issue came when I requested my daughter's pupillary distance (PD) measurement -- part of her patient record and something I am legally entitled to. I am aware that PD can be measured when new glasses are issued or taken at home, but that does not give them the right to withhold information that legally belongs to me when I requested it. For clarity: According to sections 29.1(b)(7) and 29.2(b) of the Rules of the Board of Regents and section 18 of the Public Health Law, providers must release this information upon request. The NYS Office of the Professions confirms this here: https://www.op.nysed.gov/professions/ophthalmic-dispensing/frequently-asked-questions Despite citing the law and sending multiple emails, multiple phone calls, and even mailing a written request, Bay Optical refused to provide it for nearly two years. At one point I was even hung up on. They could have just given me the PD from 2023, but instead they gave me a copy of my daughter's 2017 prescription (which I never asked for) . With the help of the NYS Office of the Professions, I finally received the documented PD from Bay Optical. No one should have to fight this hard for basic information. Between the poor service, the unprofessional behavior, and the refusal to comply until NY state got involved, Bay Optical has lost our trust completely. I hope if anyone else asks for their record information and it gets denied, this review helps speed up the process for you. You can contact the NYS Office of the Professions directly at conduct@nysed.gov. This review reflects my personal experience, and I encourage others to review the law for themselves.

Do not get your glasses here. My frames cracked after only 5 months…read more I'm 74 yrs.old and not particularly tough on my glasses. I was cleaning them and noticed a crack. There is a 1 yr. warranty but you have to pay $40 to use the warranty, I've never heard of such a thing. I need to find someplace else to get my glasses. This was my first pair of glasses from Bay Optical. Lesson learned.

The whole visit was great. The help there was perfect. The Dr was the best!! I never felt so…read moreimmediately comfortable. Then the ladies there helped me pick out glasses. I will continue to recommend this place and continue to go there too. Not a long wait at all!!

The staff is so helpful and friendly. We are from Florida and my daughter had a contact emergency,…read morethey were so quick to help us! Thank you so much Kathy and staff!! You saved the day!

I went there during my weekend get-a-way from Boston, MA. My eye sight is not terrible, but I could…read moredefinitely notice a difference in vision and it was becoming an annoyance. I wanted to get seen asap so this was the only location that scheduled me the earliest. It is a small place, but they (the 2 men) were great at both customer service and at their profession. I do not know why the previous review is so negative, but all I can tell you is that they did an amazing job.

Nasty. Unfriendly to small children. Never actually got to look at glasses. Oh well.read more

Starting out my business and needed to look professional. I brought in my Carhartt Coveralls (duck…read moreinsulated material. VERY strong and durable fabric!) to have my logo's added for winter aerial photography jobs. I could not be more pleased with the results. The team sat with me, asked what I wanted, listened to my answers, and performed masterfully. As my business grows, I will certainly rely on Clare's to handle all of my embroidery (AirPicz Drone Photography and Inspection -- Self-promotion)

There's a fantastic selection of products and designs available. Don't see what you want? Just ask!…read moreThey're likely able to order it. Did a beautiful job on an infant's baseball cap -- so cute!

We were on vacation in Bolton Landing and needed a few hardware things. This shop is so much more…read morethan hardware! There were many things we did not know we needed! My son wanted a knife sharpener, I wanted some local items for a Christmas stocking exchange that would go to the UK. My sweetheart needed brushes so he could paint the scene. We loved that store and Ron was a really nice person to chat with. This store is a gem!

Love this hardware store- the front part all summer, beach, toy stuff and the back side is all a…read morereal heavy-duty hardware store. This is a great shop, not totally souvenir-y, but also much more fun than a regular hardware store. I assume in the off-season, this is a very useful store for the area.

My opinion of the store itself has not changed. This update reflects my most recent experience…read moreusing online ordering and curbside pickup. The store handled it a lot better than the software behind the process. I used their website on my laptop to create the order. When selecting a store, it did display all of the nearby stores. However, unlike most other websites, when you look at a specific store, there is usually a "Make this my store" link. There was none here, it simply remembers the last store you looked at and assumes that's the one you want. So remember to check in the upper right once you begin creating your order that you have the right store. The website is very good about indicating what is or is not available in the store. However, once you order something, you have to indicate for every item you order, whether you want it for delivery or pick-up. It defaults to delivery. The first time I tried, I didn't realize it until I opened checkout and saw a delivery fee, when I realized I forgot to specify pick-up for one item. There is a box for text input at the bottom of the form when you check out. However, the first time I added something to it, the outline of the box turned red, and I got the message "Invalid special characters." I couldn't figure out whether they meant the period, the comma, or the apostrophe, as those were the only non-letters. I wound up trying two more times, but the only acceptable input I could make was no input at all. There are 2 spots in the parking lot for pickup. The sign says you can notify them by either calling the number on the sign, using the website, or using the mobile app. Well, I didn't use any of these methods. I had the email order confirmation on my phone, so I used the link in the email to open up a notification page (so I guess maybe website?). I liked that they had an option to indication the style and color of your car. But again, I had the same problem with the text box when entering text. I could only submit it without text. But after that, an employee had to come out to my car and verify my last name, because this method didn't actually associate my order to the "I'm in the lot" notification. Once that was straightened out, they brought out the order quickly, with no problems. None of these problems are show-stoppers, merely speed bumps. But I have a background in software test, and stuff like this irks me. It felt like they didn't test everything. But I was glad to receive an email from TSC immediately after receiving my order in which I could provide feedback. Would I use this process again? Yes, but with some changes to how I order items, based on this experience.

Downgrading. Been…read morehere several times since my initial review and I will never go back to this location again. I haven't had a good experience here since. Primarily, it's due to the employees. I'll drive 20 miles out of my way just to not have to deal with the staff in Saratoga. Bottom line - if you don't like working with the public - don't. If you are at a customer service counter, think about what your job actually is. Leave your baggage at home and figure out how to function in society. To the management: train your people on how to function in a retail position.

They have a great store and the yard help is awesome , But the sales counter has a attitude that…read moreyou are bothering them when ever you go to purchase anything . do yourself a favor and shop around. I have purchased custom doors and Anderson windows , very good service from Karen Cassidy buy the counter sales people are terrible.

I just checked out Curtis Lumber for the first time. The gentleman that helped me was kind and…read moreknowledgeable. The guys in the barn that loaded in my product were equally as kind and helpful. Overall this was a great experience. I tend to do a lot of DIY projects at my lake house, so I'm happy to have this place as a new go to!

I stopped using Fred because even though I am related to him thru my late husband, he ripped me off…read moreand did a very poor job. The room that I reviewed was beyond expectations, but I have since realized it was because of a partner who was a knowledgable, excellent builder who no longer worked with Fred. Fred said he would be here and often would not show up - no explanation or call. I asked him to build shelves for me in a closet. He built an insert, twice because the 1st he built outside was too big and wouldn't fit. When I had someone come in to finish and fix things they tore out and built real shelves that were very usable.

It sure is easy to get to the new location just off of the Northway at exit 17. The new owners, Ed…read moreand Eddie (father and son) have the same quality of service that this business has always maintained. I am buying a new scooter from them because no other dealer can match their price.