I have been a loyal Bay Optical customer, purchasing multiple pairs of glasses for my daughter…read more Unfortunately, but our most recent experience was so negative that we will not be returning. When we picked up my daughter's glasses at the Saratoga office in October 2023, the optician was rude and dismissive. The glasses didn't fit properly, so we returned for an adjustment. I specifically requested another staff member, who was more polite, but the glasses still slipped. On a third attempt, this time at the Glens Falls office, we again left with glasses that would not stay on my daughter's face. The far bigger issue came when I requested my daughter's pupillary distance (PD) measurement -- part of her patient record and something I am legally entitled to. I am aware that PD can be measured when new glasses are issued or taken at home, but that does not give them the right to withhold information that legally belongs to me when I requested it. For clarity: According to sections 29.1(b)(7) and 29.2(b) of the Rules of the Board of Regents and section 18 of the Public Health Law, providers must release this information upon request. The NYS Office of the Professions confirms this here: https://www.op.nysed.gov/professions/ophthalmic-dispensing/frequently-asked-questions Despite citing the law and sending multiple emails, multiple phone calls, and even mailing a written request, Bay Optical refused to provide it for nearly two years. At one point I was even hung up on. They could have just given me the PD from 2023, but instead they gave me a copy of my daughter's 2017 prescription (which I never asked for) . With the help of the NYS Office of the Professions, I finally received the documented PD from Bay Optical. No one should have to fight this hard for basic information. Between the poor service, the unprofessional behavior, and the refusal to comply until NY state got involved, Bay Optical has lost our trust completely. I hope if anyone else asks for their record information and it gets denied, this review helps speed up the process for you. You can contact the NYS Office of the Professions directly at conduct@nysed.gov. This review reflects my personal experience, and I encourage others to review the law for themselves.

Do not get your glasses here. My frames cracked after only 5 months…read more I'm 74 yrs.old and not particularly tough on my glasses. I was cleaning them and noticed a crack. There is a 1 yr. warranty but you have to pay $40 to use the warranty, I've never heard of such a thing. I need to find someplace else to get my glasses. This was my first pair of glasses from Bay Optical. Lesson learned.

The whole visit was great. The help there was perfect. The Dr was the best!! I never felt so…read moreimmediately comfortable. Then the ladies there helped me pick out glasses. I will continue to recommend this place and continue to go there too. Not a long wait at all!!

The staff is so helpful and friendly. We are from Florida and my daughter had a contact emergency,…read morethey were so quick to help us! Thank you so much Kathy and staff!! You saved the day!

Terrible service and non-transparent. I asked for an estimate for secondary cataract surgery and…read morewas quoted $605, which I paid PRIOR to surgery. I tried to ask Dr. Mouhab Aljajeh some questions, but he rushed me through, insisting I sit down (for a 1 or 2 minute "surgery") and did not answer my questions. I would have walked out but was leaving area for 2 months and needed better vision. Then, I found out the TOTAL bill is $1100 because the surgery center bills their share and Mouhab bills his share, so basically it was twice their estimate. CDPHP said this is allowed and nothing they can do.

I had both eyes done and ordered the multifocal lens. I saw one of my friends using reading glasses…read moreand I didn't want that. I wanted to completely get rid of glasses. I could not be happier and definitely made the right decision. My time in this center was actually pleasant.

After an unfortunate experience with my last eye care provider, I needed to find a new optometrist…read more Dr. Kline and Boyd accepted my insurance, and as a bonus, carried Oakley sunglasses which I was interested in. When I got to my appointment the reception ladies were very welcoming. I briefly browsed through their glasses and sunglasses selection before sitting down to wait for my appointment. Shortly after I was called back and did the normal eye exams. Dr. Jain was excellent. He actually took the time to [thoroughly] explain to me what I was looking at when showing me a picture of the inside of my eye. When it was time to pick out my glasses I asked a few questions and began to look around. The optician patiently waited as I tried on over 10 pairs of glasses. I then went on to pay for my services and product and the woman taking my payment was so friendly! I would most certainly recommend anyone to Kline and Boyd!

As a driver, I need to see distance as well as close up. I am just not happy with the…read moreprescription, which I believe is the problem for being able to see any distance with them. I did tell the clinician at the time I couldn't read the sign of a store that was across the road and down maybe 500 feet. Went back, they sent my bifocals out to get readjusted and still not satisfactory for seeing. Not happy with these glasses at all.

Update: knocking down a star because I am now getting repeated annoying auto phone messages,…read more"thanking me" for my recent visit. Really NOT appreciated, Walmart.

It is convenient for me distance wise PLUS get some shopping done. I highly recommend working with…read moreMary Beth! She is full of energy and you can see she genuinely wants to make her clients feel they got their best deal & taken care of.

I had an amazing experience at Frameology from the moment I walked in the place it felt very…read morewelcoming very stylish and thoughtfully curated the selection of frames is fantastic very unique high-quality pieces that you won't find anywhere else Amanda is great she truly made the experience exceptional. highly recommend!

I had some medical tests today at Wilton Medical Arts! I was greeted with a friendly smile! Service…read morewas prompt and very efficient! All of the staff were super friendly, and helpful! I highly recommend you check it out, next time you need medical services!!

Nice selection, good warrantee, the doctor was pleasant, the receptionist was absolutely…read morerude...offensively rude. It was the only local place that took our insurance at that time, but luckily that's changed.

I normally never write reviews but wanted to take the time to say how very pleased we are with the…read moreWalmart bison center. Especially Richard (Rick) who is always helpful and patient (even with a teen trying to learn how to put contacts in). We just moved to the area and the whole family wears glasses and I'm glad I was able to locate a place that is very knowledgeable and friendly