I always have a wonderful experience. Everyone there treats you like family. The staff is very…read moreprofessional and courteous and the environment is always clean. There is a play area separated from the main lobby if you have small children who are impatient. They can read or play without becoming too loud. V. Smith

(please read updated comments at the end of this review)…read more Friendly staff, plus a kind and respectful healthcare provider. Unfortunately, that's not where the saga ends. Their billing practices are flawed. In April of 2025 I tried this practice for an eye exam. They told me I had insurance coverage, which was a pleasant surprise. They collected my $90, and I was on my way. Months later I got a bill for an additional $210 (a violation of the No Surprises Act). I called the office, and the woman I spoke to told me the bill didn't look right, looked really messed up, and she would do some further research and get back to me promptly. I was very happy with how she handled the call, but I never heard back. I've since called on three separate occasions. On one of the occasions, I was told the practice outsources all their billing and they couldn't help me if they wanted to. I asked for a reasonable timeframe to hear back, and the woman told me 48 hours. That was grossly inaccurate. I'd call a fifth time, but this practice has clearly demonstrated that won't be effective. My time is valuable, and 19 weeks after my initial appointment this mess still hasn't been resolved. Perhaps someone will get back to me after reading this review. UPDATE: promptly after I posted this review, Caitlin from the practice called. She was polite, forthright, and literally used the phrase "We take ownership" for the mistakes that happened. Bottom line: these people are human, they made mistakes, and though they took too long to rectify the problem they ultimately made it right. I'll likely be going back to give the practice another try. Genuine, caring in healthcare, and taking responsibility - I have to respect that.

Have been using Larry for 10+ years...great guy, really helpful, excellent customer service...I…read morehave a challenging Rx (bad astigmatism) to get lenses for my designer sunglasses (Oakley's, Costas, Gatorz)...Larry always gets the job done, never been disappointed...He is the first guy i think of if my sunglasses need to be replaced. Price is NOT cheap but reasonable for products and lenses sought after...highly recommend.

This place is heaven for people who wear luxury frames. The frames are mostly made in London or…read moreItaly . The quality if fames he displays is out of this world .. This place is always pleasure to visit. The owner Larry is so nice and helpful as well. Each time I bend my frames accidentally, he fixes the for free due to me a frequent customer .. this place treats you like family ... it's a must visit .

I am not normally someone who posts reviews on Yelp, but, because of the frequency with which…read morevisits to the doctor can become visits to your local medical hellscape, I wanted to write a note about the Eye Center. Every visit I have had here has been absolutely wonderful. I seldom have to wait beyond the scheduled time for my appointment, and, when the appointment does begin, the staff are courteous, caring, and attentive to what I am physically feeling. The women working in the optical division of the Eye Center are nothing short of wonderful, as well (my particular experience has been with Emily, whom I would credit for ensuring that I do not prematurely develop blindness). I tend to be very critical of doctors (medical jargon doesn't impress me, in the words of Julia Sugarbaker), and I've never had anything but wonderful experiences here. If your insurance covers the Eye Center, I would heartily encourage you to go. The facility is lovely and maintained impeccably, and the staff and doctors are a delight.

Entire staff is very professional, prompt and friendly. Highly recommend Dr Schultz and his team.read more

If you need glasses this is the place to go. The prices are reasonable and the customer service is…read moreSUPERB! The staff is friendly and very knowledgeable. You will not feel hassled or hustled into something that you don't really need.

Very nice people working in their optical! One of the…read morenosepieces on my glasses fell off and I really needed to get another nosepiece put on right away. I stopped in at this new place (just opened in Dec 2015, they said) and the young lady put a whole new pair of nosepieces on that were even better than the ones that were on there. She said there was NO CHARGE for that - and that they always do FREE adjustments and repairs there - even thought I hadn't gotten my glasses from there. You gotta love that! Plus they had a TON of frames in their shop....you should check it out - they're right near Menchie's yogurt and Petco...

Emily was awesome! She was so professional, knowledgeable, and friendly. Excellent customer…read moreservice! She helped me pick out prescription sunglasses and did not rush me at all. I really appreciated her help and kindness. I would highly recommend.

Amazing service by Rebecca. We are seniors who brought our son here for eye glasses because our…read moreoptician in Connecticut could not have his glasses ready before he had to go to school in Virginia. Being frugal we asked for the lower end frames and Rebecca showed us a wide selection. She did not pressure us to buy more expensive frames as was done in Connecticut by a sales person who only had lower end frames in a small tray inside his desk. Rebecca measured our son's eyes, answered all our questions professionally, immediately printed out our Vision Care Benefit Summary so we knew exactly how much our insurance would pay. We not only received the insurance information immediately, but we also received a printed and emailed receipt for the balance that we owed. What could top this? Well, we received a written estimated delivery date for his eyeglasses. My husband and I both wear eyeglasses for over 55 years. We have been to many eye doctors and "stores" to get our glasses in 3 different states. We were so impressed by Rebecca that we will have our glasses made here when our son is on a semester break. Target Optical is the BEST!!! Highly recommend!

As a contact lens wearer, I have been going to Jellenek Family Eyecare for about four years now. I…read moream happy with the eye exam and quality of my contact lenses. I also purchased back-up glasses two years ago, and they are still in good shape. They have a good selection of frames from which to choose. One reason I chose Jellenek Family Eyecare is that they accept my health and eye insurance. Located in the shopping center off Monticello with a Publix and Target, parking is located in front. I've always found a spot close to this storefront.

The office manager is terrible. The doctor is excellent in his eye exam, and the office staff is…read morenice, so all went well until my glasses were one week late, so I had to call to learn that the frame was in backorder. That was when the customer service went down the drain. A call two days later didn't help. So, three days later, in another call, the manager kept repeating "when something is in backorder, we never know", and she refused to understand my explanation of why this is simply unacceptable. Fortunately, my glasses arrived four days later. So, when picking them up, I thought I could be more effective in person to make her understand, but to no avail, she was quite aggressive arguing with me. She is intelligent, but either she has no empathy or she is lazy, so hopefully the doctor could be successful in explaining her that "when something is in backorder, you never know" until she does her job, which is to call their supplier and get the date when the frame will be manufactured and available. I had already paid for the glasses, so I had the absolute right to know if I would have to wait for two weeks or for six months. Besides, she told me that they didn't have time to call every customer. Total poor performance.

This guy knows what he's doing and doesn't play around. I brought a $600 pair of Oakley's in. He…read morewasn't able to save the glasses that the manufacturer wouldn't stand by the warranty, but he was able to get my lenses into a new pair of frames and 15 minutes for $40 highly recommend this guy he's no joke

Thank You ASAP Eyeglass Repair...we are from Southern California and my daughter stepped on her…read moreglasses, and this place was recommended,....just go early because there were two people ahead of us ... don't forget to support the Softball fundraiser they have in the store....support the babies!!

I've gone there for 3 years. Don't enjoy my first experience but it wasn't the worst and it seemed…read moreeasier to keep going back than to find a new eye dr. That was my first mistake. There are several things that have happened but here are the things just from my last visit. I go in and do all my tests. She comes and says he eyes have gotten slightly worse, with one eye being worse than the other. My eyes have always been equal so it was disappointing but whatever. I put the new contacts in and everything is messed up. I can barely see. I tell her that and she gave me a new contact that is the same as my other eye (so both were the exact same) and I could see perfect. Somehow they messed up and tried telling me one eye was worse than the other. And some could say well you're the one doing the test and answering the questions ... Ive done these eye exams since I was 9 (currently 22) and I've never had something like that happen. When im finally done with the appointment the lady is getting me ready to go to the desk to order my contacts. She says to me "the guy up front is a talker so I'm trying to stall before bringing you up" well come on now. I've already been here for an hour and I want to leave. Finally she just gives me my paperwork and says she's not gonna come with because she doesn't want to get stuck up there. So I go up and yeah this guy is a talker. Talking about everything but his eyes. I stood there waiting behind him for at LEAST 5 minutes. Heaven forbid they nicely mention there's somebody waiting behind him. I understand wanting to be polite and let him talk but he wasn't talking anything about his eyes, it was about his wife and plenty of other things. I finally get to the desk to order my contacts and they give me the option of delivery. I took it because it would save me a trip from going to the mall. A couple weeks later I still dont have my contacts so I give them a call. They tell me they were delivered a week ago. Well I never got any type of notification and I never got them either way. They tell me there's nothing they can do and that I have to contact ups to put in a claim. I DIDNT EVEN GET A UPS NUMBER! They never provided anything for me. They finally give me the number and I go to put in a claim. UPS comes back and says they can't do anything so I need to go through the seller. So I call LensCrafters back and they say there's nothing they can do and to contact Johnson and Johnson who officially sell the contacts. So I do. They tell me there's nothing they can do because the seller is LensCrafters. After constantly going back and forth with them LensCrafters finally agrees to resend the contacts. Absolutely ridiculous. Dont bother going there.

One of the ladies working there was quite arrogant and not at all helpful...sad... Do not go…read morethere...

Dr. Gaga is fabulous. Thorough and great at advice when choosing frames. Highly recommend this…read morepractice! Wonderful staff too!!

Amazing Dr. and staff. My glasses got banged up on a fall and they fixed them up for me and I…read moredidn't even purchase them there. I did get eye exam there and glasses and contacts. They also recycle the contact lenses containers which I think is great. The staff is professional and friendly.

I would not give this 1 star, it deserves 0 stars. I had an appointment each time I went and still…read morehad to wait. A few times I waited nearly one hour. I got my eyeglasses and had to keep going back for adjustments, they are still not right. Only one person to deal with ever, only one person the office manager Pam. She's the only one that would adjust my glasses and the only one who could call back if I had a question. I went back for contact lenses and when I got my trials I could only get five days worth to try and one of the five was in my eye. I had to make sure that I saved one of them for my recheck that was 2 weeks away! When I came back for recheck they changed my prescription a bit and gave me 5 more days worth same thing only this time I got a recheck for the following week . When I went for recheck and told him these seem to be fine he gave my prescription to Pam. Something was wrong so Pam called me later. I ordered the contacts. My husband picked up. I opened the boxes and noticed something was off. I looked at the box the 5 trials were in and the prescription was different. I called and left messages since they were closed a week later Pam called me back and she said that she spoke to the doctor. He told her that the ones he wanted me to try were not in stock so he gave me a diifferent one! My question is this Why wasn't this conveyed to me. I was really upset! The trials were fine! She said I opened the boxes so I as basically stuck with them.

I stopped by this practice to see if they accept my insurance and to ask if they carry special…read moreframes for my daughter who has Down Syndrome. Optician Krystal Arriola went far and above in regards to assisting me! She even called other offices to see if they had these type of frames. She is highly knowledgeable and very courteous. I am a local Realtor and will definitely recommend Jellenek Eyecare to all of my clients! Sincerely Teresa Gray Long & Foster