This is an amazing clinic and doctor. I have had glasses for over 35 years and have been to many…read moreeye doctors during that time and have never come across a better doctor and clinic before. I have an eye disease that they have been tracking and helping me for 10 years now and every visit has been perfect. Every visit has been highly professional packed with top notch customer service. While their location is a little more difficult to access than other clinics, parking limitations, it's worth the extra time needed to get in. Once in though there is very little waiting time as they make sure to schedule visits to ensure the whole team gives me the best care and service. They make you feel like your very important and know me by name. At one point my eye glasses came back to them not correct from the manufacture and before they gave them to me they sent them back to be fixed. Because it took twice as long to get my new glasses they insisted on purchasing me a second pair of glasses at no charge to me. They also gave me a nice bedside glasses case to safely store multiple glasses. During the pandemic I did have trouble getting in and had to buy my new glasses from another doctor and whole year of suffering through them enforced the fact I should have insisted of going to Mertins. I was inspired to write this post because one review here on Yelp claimed they didn't try and fix the issue they had and they were "rushed" through their appointment. My response to that is this does not track to any previous experience of mine whatsoever and I can only conclude that there is information this reviewer is not disclosing for their own self-interests or just did try and let the office know the problems they had like I did with the "other" clinic who sold me bad glasses. Truth is, they would have also tried to to fix them had I taken the time to go back and asked for help in a respectful manner. If someone like me, an average guy who walked off the street to get an eye exam, can book an appointment and get the care they have given me anyone could. It's not like I'm the "friends and family" or "all-star" customer. In addition, being "rushed" through an exam seems to be a matter of perspective as how much time does it actually take to do an exam? I'm not sure what else they wanted other than sitting around waiting for the doctor. My guess is this customer, had they spent more time, would have complained about how long they took. Also, as I have figured out over the years, taking an eye exam requires the patient to carefully work through the exam and ensure you give your best responses to the doctor. Coming out with the wrong prescription falls in the lap of the customer as they are the one who tells the doctor if what they came up with actually corrected their vision. My advice, when going through an exam, is to slow yourself down and make sure you communicate to the doctor your best responses and ensure that your responses are accurate. After all the doctor can't see what you see. Only you can! Seriously, I believe that some people here on Yelp are actually the worst customers and feel empowered to write a review that draws the most attention to themselves and have unrealistic expectations that exceeds the limitations of the business. I hate to use the term, but Yelp really does draw in the "Karens" of this world as it allows them to voice their entitlement without any care to the hard working people that serve them. If you are trying to decide on a doctor do not give any credence to the post I refer to and give the good doctor a shot. Pro-tip to the reviewer. You are not the King of England and even if you are try treating people with kindness and respect. Being a customer doesn't entitle you to be treated as royalty. The customer can be wrong, remember the Golden rule, and offer grace over mercy like you expect for yourself. In the end you will always "draw more flies with honey". Post note... If there are spelling or grammatical errors on this list it's because I went to bed with my with my glasses on last night and broke them. I now have to use the old glasses the other clinic sold me and I can't see my phone correctly. I fully expect Mertins will have their glasses fixed for me with zero issues!

Mertins Eyecare is fantastic! They're always friendly & professional and they have a huge selection…read moreof the coolest frames. I think they care about my vision more than I do!!! It's a great place in Bentonville in a really fun building too.

When I visited this location in December, some of the reviews made me a little skeptical. However,…read moreI'm very glad that I purchased my glasses from Eyemart. Staff was very polite, patient, and helpful throughout the process. Yes, there is a sign-in sheet, and you may have to wait your turn. If someone doesn't have the patience to wait, I'm not sure where they should go because the staff here work hard to assist everyone in order. Please don't let a negative review discourage you from visiting Eyemart. They have systems in place, and the staff is very attentive to customers. Thank you for the great experience!

They were extremely rude. I won't go back! I just needed to ask a question and they snapped to sign…read morein, they would get to me when they could. wouldn't even let me finish my sentence twice. I walked out never to return.

Chitwood Optical are always the friendliest and most helpful people…read more I wish I could give them 6 stars !!

i walked into Chitwood Optical for a repair. I was immediately greeted and then within one minute…read moreor less asked how they could help me. They had me wait while they fixed my nose piece on my dental magnification loupe's! (maybe four or five minutes?) Then "walah" like magic , they were fixed! So helpful! Highly recommend them!

Dr. Risch, the result of my cataract surgeries were more than I had hoped. You are a fabulous,…read morefabulous doctor and I already had great confidence in you before the surgery. My left eye vision is incredibly great and my right eye, which I have macular degeneration in, has improved, probably 30%. This was completely unexpected. My surgeries have been completely life changing, some would say miraculous. God bless Dr. Risch and thank you so very, very much. Sincerely Patti Sexton

My husband saw Dr Rebecca Brown for primary care, who found his cataract. She was awesome, kind and…read moreconsiderate including keeping him calm before the procedure. Dr Toller performed his surgery. It went so well! He had much better vision than he did with the other cataract he had removed a few years ago. Quick recovery and all the eye drops were in one prescription. Excellent care from all!

Nice office. Lot of employees, some very pleasant & professional, some not so much. The optometrist…read moreis not the one who gives the eye exam, it's given by one of the staff members & the optometrist comes in to give a quick check at the end. They were very busy so I'm sure some people are very pleased with their office. It was a little too much for my taste. I feel more comfortable in a smaller office and being given a complete exam by the doctor.

I have been a customer for years and purchased several pairs of glasses. The last visit left me…read morefeeling used. I chose a pair of glasses and when I received them, they did not fit. When I went back in to see if they could fix the problem, they attached bulky pieces to the frames and basically told me to deal with it. I told them I could not wear them that way, but they refused to help any further. I will NOT be going back to these people. It cost me $800 dollars for a pair of glasses that I cannot wear and the inability to get another pair on my insurance for two years. It felt like a bait and switch.

Dr. Owens is one of the nicest people you will ever meet. She is a great doctor and takes the…read moreextra time to get to know each of her patients. She is very personable ... when I go to her it seems like I'm visiting with a friend instead of speaking with a medical professional. Dr. Owens staff is also great. I HIGHLY recommend Dr. Owens to anyone looking for an optometrist. You will not be disappointed in the service you will receive.

From the owner: Owens Optometry & Optical, located in Springdale, Arkansas, is an eye doctor and optometry clinic…read more We offer services in vision testing, eyeglasses and contacts, eye diseases, and many others. We want to help you to keep your eyes healthy and your vision clear. Give us a call today to schedule an appointment!

Waited in a livestock holding pen for almost an hour. Then taken to another holding pen to wait…read moreanother half an hour. then Dr. Schluterman spent under five minutes, prescribed an ointment that gave me a terrible rash. When I reported the problem and requested the doctor maybe suggest a different medication - DEAD END. NO CALL BACK. No follow up. just treated horribly and then ignored. STAY AWAY FROM THIS MECHANISTIC INHUMAN place.

Have not had they their services. Went to preliminary assessment. Staff was friendly and nice. Eye…read moredoctor was very short and then in a hurry. Made comments about 20 minutes in, "it was taking longer than most" appointments. Also mentioned i was free to get a second opinion and he didn't need my business. Needless to say, I am trying to find another place to go. I will pay the hundred dollar deductible. They wanted me to make a decision which level of cataract surgery I wanted with no information or suggestion about what I needed. He said to come back in 3 weeks for a reevaluation if I chose one of the premium lenses. Then i was sent directly to the girl who schedules surgery. When I explained to the girl at the front desk , I was not ready to schedule a surgery. Then I was sent to the financier. This obviously did not clear up any of my questions. Then I was sent to the counselor. After going through all this, I felt like it was the first time they were explaining things about procedures and options they we're not able to satisfy, My questioning about levels of lenses or what would be best for me. But they were ready to have me pick one? Yes, I did.Watch the six mini videos they sent on my phone that were two minutes apiece. I could not pick a star rating because it's two separate issues. I believe they are capable of doing the job.Excellently. The staff and the building are very professional. Clean and capable looking. The staff was excellent. I would give them a four star. Now the doctor on the other hand may have had a bad day or something. But he is the reason i would give a one star based on he could not satisfy the questions, and I feel that it was his job, and also was about as close as you could get to the word rude. Whoever tells a client/patient , they don't need their business? For that visit on that day the doctor definitely a one star.

This is a great medical provider. I can see an ophthalmologist or an optometrist. They provide an…read moreeyeglasses center as well as contacts and other associated eyewear products for vision correction. The clinic is a full service clinic and has great care. I have been pleased every time I have been and I always feel like I get excellent service. The entire staff is very good to work with. I feel grateful to have excellent vision care and eye care in my hometown. The providers can assist with vision correction, sight/vision anomalies, eye disease, diabetic eye care and more. The doctor I see is an MD and he can provide surgery if needed related to medical issues with my eyes.

Has to be the worst eye care business I have ever been to. I can honestly say that, if you are rude…read moreto your customers, they will not leave a good review. If you are dishonest to your customers, they will not leave a good review. I can also say that you shouldn't have people performing exams and tests that are unfamiliar with what they're doing.

I had a great experience here- they were quick and efficient! Everyone was so kind and helpful…read more Recommend you to come here if you need anything eye related!

Loved it! They got me in and out quickly Super friendly…read morestaff Affordable They didn't try to sell me things I don't need And they're even going to ship my new glasses to me in another state. The doctor explained everything and worked quickly.

My whole family has been using them for years-the staff are all kind and helpful, and the doctor is…read moreextremely knowledgeable and great at listening and explaining things. They are able to get you in quickly when needed. Very grateful to have found them!

So I called about 30 minutes ago to ask two simple questions and then schedule an appointment to go…read morein for new glasses. I was completely rushed off the phone. The girl at the front desk could not answer my questions so I thought maybe she was in training. If she's not, then she needs better training. I asked if they were busy, so she ended up putting someone else on the phone who was bent on telling me NO to everything that came out of my mouth. She didn't even know what my questions were. So, I got part of my question answered but the rest was downhill from there. It was like they were trained on telling customers the word "NO" to everything before it even comes out of their mouth. Now it feels too awkward to call back for an appointment.