as I write this review I do it seeing so clearly! Thank you to all of you at Dobbs office. y'all…read moreare the kindest and nicest people I've ever been so blessed to be a patient of y'all's Dr. Dobb is incredible and it's so nice to see things once not two sometimes 3 having double to triple vision was causing me falls panicking when driving at night (honestly I should have never driven at night) thank you everyone there y'all are incredibly helpful and nice people I actually look forward to seeing y'all again. always, Laura

I love how they wore mask and they were so nice and pleasent. They were helpful. My husband and I…read morecame on the wrong date, but they worked us in. That was very kind of them. They could have made us come back again. The staff, nurses and Doctor were great!! They actually cared about you. Unlike a lot of places. The doctor was just wonderful. Other doctors could take lessons from this kind man. He genuinely cared for his patients. There are few and far between like this Doctor. And his nurses are just as kind and caring too. And the lady that took care of me getting my glasses was was super sweet too. Everyone there were wonderful. Wish we would have found them a long time ago.

Mertins Eyecare is fantastic! They're always friendly & professional and they have a huge selection…read moreof the coolest frames. I think they care about my vision more than I do!!! It's a great place in Bentonville in a really fun building too.

This is an amazing clinic and doctor. I have had glasses for over 35 years and have been to many…read moreeye doctors during that time and have never come across a better doctor and clinic before. I have an eye disease that they have been tracking and helping me for 10 years now and every visit has been perfect. Every visit has been highly professional packed with top notch customer service. While their location is a little more difficult to access than other clinics, parking limitations, it's worth the extra time needed to get in. Once in though there is very little waiting time as they make sure to schedule visits to ensure the whole team gives me the best care and service. They make you feel like your very important and know me by name. At one point my eye glasses came back to them not correct from the manufacture and before they gave them to me they sent them back to be fixed. Because it took twice as long to get my new glasses they insisted on purchasing me a second pair of glasses at no charge to me. They also gave me a nice bedside glasses case to safely store multiple glasses. During the pandemic I did have trouble getting in and had to buy my new glasses from another doctor and whole year of suffering through them enforced the fact I should have insisted of going to Mertins. I was inspired to write this post because one review here on Yelp claimed they didn't try and fix the issue they had and they were "rushed" through their appointment. My response to that is this does not track to any previous experience of mine whatsoever and I can only conclude that there is information this reviewer is not disclosing for their own self-interests or just did try and let the office know the problems they had like I did with the "other" clinic who sold me bad glasses. Truth is, they would have also tried to to fix them had I taken the time to go back and asked for help in a respectful manner. If someone like me, an average guy who walked off the street to get an eye exam, can book an appointment and get the care they have given me anyone could. It's not like I'm the "friends and family" or "all-star" customer. In addition, being "rushed" through an exam seems to be a matter of perspective as how much time does it actually take to do an exam? I'm not sure what else they wanted other than sitting around waiting for the doctor. My guess is this customer, had they spent more time, would have complained about how long they took. Also, as I have figured out over the years, taking an eye exam requires the patient to carefully work through the exam and ensure you give your best responses to the doctor. Coming out with the wrong prescription falls in the lap of the customer as they are the one who tells the doctor if what they came up with actually corrected their vision. My advice, when going through an exam, is to slow yourself down and make sure you communicate to the doctor your best responses and ensure that your responses are accurate. After all the doctor can't see what you see. Only you can! Seriously, I believe that some people here on Yelp are actually the worst customers and feel empowered to write a review that draws the most attention to themselves and have unrealistic expectations that exceeds the limitations of the business. I hate to use the term, but Yelp really does draw in the "Karens" of this world as it allows them to voice their entitlement without any care to the hard working people that serve them. If you are trying to decide on a doctor do not give any credence to the post I refer to and give the good doctor a shot. Pro-tip to the reviewer. You are not the King of England and even if you are try treating people with kindness and respect. Being a customer doesn't entitle you to be treated as royalty. The customer can be wrong, remember the Golden rule, and offer grace over mercy like you expect for yourself. In the end you will always "draw more flies with honey". Post note... If there are spelling or grammatical errors on this list it's because I went to bed with my with my glasses on last night and broke them. I now have to use the old glasses the other clinic sold me and I can't see my phone correctly. I fully expect Mertins will have their glasses fixed for me with zero issues!

Nice, clean store in a convenient location by Target. They have a sign in sheet to get help when…read moreyou arrive and it did take a few minutes to be called. Employees didn't talk much but did fix my glasses for me so I was happy. Store is smaller than others I have visited but good for stopping by for an adjustment or specific item.

They were great for me again today - fast and courteous and friendly. The prices were good and…read morethey had great frames to choose from. Thanks for another great visit (about 6 pairs of glasses now)!

I had purchased transitional lenses that cost $300 from them to place in some perfectly fine…read moreframes. I later had bent the frames. I returned and asked them if they could place my lenses in another set of glasses. They evidently did not cut them correctly and they continued to pop out. I went back once and thought they were okay but they continued to pop out!!! When I returned again to complain not only did they not fix them correctly they chipped them and they do not match up so I'm in the same predicament. I would sincerely not recommend them to place lenses in another set of glasses. I was not offered a new set of $300 transitional lenses. I am a very dissatisfied customer!!!!

From the owner: One hour service on most glasses prescriptions. Same day service. Largest Frame selection in…read moretown. Greatest selection on sunglasses, lens styles, etc...

Great place. The staff is extremely kind & helpful. They assisted us with a repair, and answered…read moreall of our questions about their excellent selection of cool frames!

I just received the most incomprehensive eye exam ever. Basically all they did was take a quick…read morereading of my old glasses and make a quick tweak to the prescription and call it good enough. When they found out I would not pay for anything but what is covered by insurance I was quickly advised to go elsewhere.

I had a great experience here- they were quick and efficient! Everyone was so kind and helpful…read more Recommend you to come here if you need anything eye related!

Loved it! They got me in and out quickly Super friendly…read morestaff Affordable They didn't try to sell me things I don't need And they're even going to ship my new glasses to me in another state. The doctor explained everything and worked quickly.

front desk girls are so rude. Feels like they want to make a profit from you and get out out as…read moresoon as possible. if getting contacts do not pay 130 dollars for the "training".

All the staff here is really nice esp the lady with very short, dark hair. She has been there for a…read morelong time. My eye doctor is Dr Philpott. I've had Dr Robert before and I felt he didn't take his time to help answer my concerns so I switched to Dr Philpott. He always always takes his time to answer my questions and concerns. I have tons of allergies and dry eyes a lot of the time. He always recommends diff products to me and makes the extra effort to even write them down on paper for me and steps on how to use the product. He's recommended special fish oil for eyes to diff eye drops for me. He gives me samples to try and always gives me the latest contact solution and contact lens to try to help with dryness. Dr. Philpott is knowledgeable and cares about his patients.

Very thorough eye exam, you'll leave seeing better than ever. I left seeing 20/25 and it has been…read morelife changing. No one ever corrected my astigmatism before and I am seeing so much more clearly than ever!

I was vary nervous my first visit my daughter-in-law worked there and i had never been to an eye…read moredoctor before my son and granddaughters took me and my daughter-in-law took care of my paperwork and the doctor tested tested and tested my eyes again he fitted me with my first ever glasses and to be honest i thought they would never work but once i got home and started trying to get used to them i just grew into them I COULD READ the TV CAPTION. All i can say is THANKS SO MUCH

Dr. Hatfield and her staff always do a great job for me and my family. They are kind, courteous and…read moreprofessional.

I live in okc and was visiting lake Tenkiller when I scratched my eye somehow. I was basically a…read morewalk in. Got me in and out with a prescription within 30 minutes. Friendly staff and doctor.