Great location. Clean and comfortable office and display room. The staff was very courteous and…read moreinformative. Large selection of eyeglass and sunglasses frames. The consultant I worked with on glasses was super patient and helpful. Dr. Bonnanzio is extremely professional and knowledgeable. She addressed all of my concerns. It was a pleasure to be treated by her and I will definitely be a long time patient. I am very happy with my visit today.

Our family has been visiting Oronoque Eye Care for many years. We appreciate the friendly and kind…read morestaff, convenient location, selection of frames, state of the art equipment and of course, the doctors! Highly recommend.

My vision is pretty good overall, but I've been having trouble reading lately, especially in dark…read morerooms and restaurants at night. Can't say enough good things about Dr. Roberts and the staff at Park Lane. They were polite and kept the appointment flowing. Some ophthalmologists just shoot you through, but Dr. Roberts gave a very thorough exam, and even more importantly, he carefully explained everything he was doing and why he was doing it, and why things happen to your vision over time. When it came time to choose frames, the optician, Mr. Uhran, spent lots of time helping me pick some out and steering me to ones that made me look good while not breaking the bank. They have a very large selection of frames, and it's a lock that there are lots of options that are right for you and your face. If you need glasses or haven't had your eyes examined in awhile, I highly recommend you hit Park Lane Eye Care. They'll treat you right.

Dr. Roberts is fantastic. I have no reservations about his care expertise bedside manner demeanor…read morenothing he's fantastic. His support staff stink I watch people for a living. I've seen his primary secretary / office manager fighting with other employees arguing being disrespectful unfortunately it carries over to clients. So now I've moved on there are other options. Why is he a doctor when it's difficult to get an appointment when it's difficult to get information when it's just plain disrespectful. Regrettably it has nothing to do with a doctor.

I have to write this update because when a business does the right thing, I feel compelled to let…read moreeveryone know. After I had written my review, and sent a similar letter directly to the email address on the Hawley Lane Opticians' site, I received a very, very nice letter of apology from the Manager of Hawley Lane Opticians. I must say, I am impressed. This gentleman may have refreshed my faith in humanity! He wrote an incredible letter of apology and concern for the integrity of his business. As a former business woman with several businesses of my own, I feel that customer service remains the number one responsibility of a good company. And good customer service is what keeps a business actually in-business. What this manager has accomplished is multi-fold. He has restored my faith in his business, and he has put a stopper on the wrath that I would have continued to spread on this business. I am sincerely grateful for the concern regarding the reputation of this business. In the manager's letter of apology he had also informed me that he is reiterating the need for good customer service to his staff. This is so important to me. Based on the responsiveness, and consideration that this manager has shown me, I am willing to give his business another chance. And I want to share this enlightenment with the rest of the Yelp world.

Not only did Hawley Lane Opticians screw my husband over many years ago when he finally needed…read moreglasses and the optician forgot to fill out one part of a form for the DMV (this caused him a lot of problems)...but they have been rude every time we have contacted them since. When we needed the lenses replaced a few years later, it turned into a whole dramatic ordeal and took weeks when it should have been a quick fix. I recently called them again to ask for my husband's PD because we found glasses online that he liked and we are updating his prescription. They refused to give it out because we aren't buying from them this time. Never use this place. They are a waste of space.

My rating is based solely on the quality of care I received from the optometrists. My experiences…read morehave been great, and I have been going to FVC in Stratford for three years. I have never had an unpleasant experience with any of the providers conducting the exam. These interactions have always been pleasant. The front desk staff is another story! Outside of the excessive wait times, I mean, for every little service provided, you have to wait until you're recalled, which is inefficient and unnecessary in most cases. You wait longer than the total eye exam takes in some cases. My concern is also what I believe to be shady business/billing practices (which I will be reporting). My medical insurance was billed for both my first and second yearly exams, while my vision insurance (EyeMed) covers the exam itself at 100%. Never, ever, have I had to come out of pocket for the exam itself anywhere else. Second, I purchased my eyeglasses from them, using my insurance benefits,ts even though I know I can go to Eyebuydirect or somewhere and pay much less. For a single vision prescription (pretty much-upgraded readers), I spent close to $400. In Year 2, I brought in my frames and STILL paid the same amount! I couldn't understand why! In my most recent visit, I asked why my medical insurance would be billed as opposed to my EyeMed insurance and was told medical is billed when the doctors determine medical necessity or find a medical concern (Glaucoma, Cataracts, etc.). This I absolutely get and understand; HOWEVER, I do NOT and have never had any of these concerns, so again, why is my medical insurance being billed?? because they know they will be reimbursed at a higher rate. Shady, shady, shady!

After receiving a reminder about my appointment, when I arrived I was told they couldn't"t fit me…read morein. I would go elsewhere.

I came to Stratford Eyecare Associates In November for an eye exam and glasses. The staff is very…read morefriendly. The doctor was professional and nice throughout the exam. They have a good selection of frames to choose from. The ladies behind the counter even offered some advise and helped me decide. My glasses were ready in 3 days. I am very satisfied with my experience and would recommend Stratford Eyecare Associates to anyone.

Story time: Working for a great Dr but terrible boss…read more I Wanted to Succeed for Dr. Bennett but Was Never Given the Chance I walked into this job excited and ready to learn. I knew I was joining during a busy time, but I never imagined just how much was changing behind the scenes. Multiple employees were retiring, the office was in transition, and the person assigned to train me was unavailable during a critical part of my onboarding. Before I had even been given the opportunity to fully learn the position, I found myself working on my own. Like any new employee, I asked questions, took notes, and did my best to keep up. I genuinely wanted to succeed. Instead of receiving the guidance and patience that most new hires need, I was let go before I had a fair chance to grow into the role. Looking back, it felt less like I was evaluated on my potential and more like I was expected to know everything immediately despite the circumstances. My hope is that future employees are given the training, support, and opportunity that every new hire deserves. A little patience and proper leadership can make the difference between an employee who fails and one who thrives.

Sue and Stacey - Lenscrafters' Dynamic Duo…read more The staff at Lenscrafters in the Westflied Mall in Trumbull are wonderful. Everyone at the store was attentive and helpful, despite the fact that we were there on a busy Saturday afternoon. The optician and the sales consultant who assisted us, Sue and Stacey, were exceptional. They were efficient, conscientious and very knowledgeable. It was clear that providing us with the perfect pair of glasses was a personal mission for them. They exemplify professionalism and customer service. The fact that they both have a great sense of humor was a bonus.

Came here for a contact sizing appointment. It was a breeze checking in. All the staff I…read moreencountered were super friendly. They didn't have the item i was interested in in stock to try on, but we ordered them anyway. Hopefully it will arrive in a timely manner.

I have been having problems wearing progressives for years. I have tried big box stores, large…read moreprivate practices and even glasses from the Internet. None seemed to work right and were too difficult for me to adjust to. After visiting Grover, I come to find out that I have never been measured correctly and/or the lenses were not created correctly. Here, I felt like he spent time with me, did not push any particular technology and didn't feel the assembly line feeling or the pushy feeling I got from the places I tried previously. If you are happy with your current provider I see no reason to change but if you have been having difficulty with your glasses I think this might be a great place to try. He also gave me all my measurement information before I asked. Try getting that at a chain. Their dog was there, quiet, fluffy, soft and smelling clean sitting at my feet. Like a therapy dog :-)

I was impressed with the level of professionalism Brian had. I found this establishment by luck on…read morean emergency search and was not disappointed. He thoroughly explained how to wear glasses correctly and took the time to help me with several other issues I had with a couple of my frames. I will be going here whenever I need anything optical related. Really good experience and his knowledge base is top notch. Good person and good business.

Writing as someone with complex vision issues - retina, glaucoma, dry eye - I've been a very…read moresatisfied patient for over 30 years. Dr. McLean is a patient and thorough clinician, aided by modern diagnostic equipment and a well-trained staff. I feel like I am in good hands when I walk into the office.

I had to reschedule my first appointment due to an emergency. The staff was very accommodating and…read morefound me another appointment right away. On my visit, I could tell the center was very professional and process oriented as I had a full workup. When it was time to get my eyes examined the doctor was professional and kind.

Bad lenses or bad prescription? You wear glasses long enough…read moreto know that changing a new prescription requires time for your eyes to adjust, Unfortunately by that time your return policy window has closed. When you go back and ask them to adjust the frames and ask them to measure your PD, they don't. So you spend 4 hours on hold and speaking to customer service only to find out they don't actually do anything but call the store directly. If the store decides no, America's best company does nothing tO intercede on their customers behalf. I have wasted my benefit on an exam, and $500 on glasses I can't wear. Deciding if I have the fortitude to deal with the store directly again as their customer service did not make me feel valued or respected.

I am incredibly disappointed with every level of my experience with America's Best in Stratford…read more It started with the ordering process. Extra stuff was added to my bill (a warranty for $25 that I was never asked about) and the cost for various extras was never discussed with me. They forgot to charge me for my exam. When I went back in to clear things up I got some serious pushback and attitude from some staff members who spoke about me like I wasn't there sharing inaccurate information about why I came back. Fast forward to today and I called to get an update on my order (you can only get updates by calling). My first call had a lot of "umm" and "hmm" that resulted in me being told they'd need to call me back after a deeper dive into my order status. I call back after about an hour and a half and I get put on hold, which is fine. My update was that I should expect a call early next week. Or, maybe late next week. That was it. I call corporate customer service and had a really lovely interaction with someone who quickly tells me my order left the manufacturing facility at a specific time yesterday, was in-transit with UPS, and was expected at the store on Tuesday. She had no clue why the store staff wouldn't just tell me that during my first or second call. The questionable customer service and ridiculous wait time are not worth the low prices. My family has had four other complete pairs of glasses from three different companies delivered between June 30th and today. America's Best started the process on June 29th. There were opportunities to mend the interaction, but this location just didn't seem interested in getting that done. Go with Zenni if you want a quality inexpensive frame delivered. Target Optical if you want designer frames in-network. Warby Parker if you're in a place to wait for reimbursement.