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    Walmart Vision & Glasses

    3.0 (2 reviews)
    Open 9:00 am - 8:00 pm

    Services - Walmart Vision & Glasses

    Eyewear fitting

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    Pearle Vision - Pearle Vision located in Crest Hill, IL 60403

    Pearle Vision

    3.1(25 reviews)
    6.1 mi
    $$

    Im been a Pearl Vision customer for many years and today I can say I won't be back. It took 4…read moremonths for them to get my contacts order correct and they still want me to pay for them when everything was paid from the beginning. During the 4 month of waiting for my contacts I was calling them once a week as they keep saying that the contacts should be arriving soon and that they will give me a call within the 24 hours to provide an update on my order. They won't keep they promise and never call me back and when I asked for the credit for the old contacts now they just act like this is not going to happen and they don't need to give this credit but wants to take my old contacts back as they are not expired and intact. Very disappointed of them I used to love Pearl Vision but is time to move on.

    I am a repeat customer to the Pearle Vision Crest Hill location. I have typically had fairly good…read moreand professional service; however, this year the service is horrible! The owner of the franchise assisted me and I found him to be incredibly rude. When he helped me, my lens order was supposed to be submitted as progressive lenses; however, when the order came in they were single vision lenses. The order then had to be resubmitted for the lenses to be corrected to progressive lenses. I was told that it should take between approximately 7 - 10 business days for the corrected order to come in. We are now past that timeline and I have called the Crest Hill location on at least 3 separate occasions to get a status on my order and received promises of a call back and the representatives do not call back. This occurred "twice" in which Dominic promised to call me back and never did. I just called yet again and this time spoke to Michelle who has promised to call me back to provide a status on my order. I will now await to see if she follows through after I have specifically told her of the repeated times that I have failed to receive a call back. When I attempted to escalate this to the Franchise owner, I was told that he was not in the office. Needless to say, I am NOT happy with this level of service. It is completely appalling and totally unacceptable. It is also quite disappointing that I have observed that their current staff appears to be made up of very-little-to-no racial diversity whatsoever (I did not see ANY racial diversity) despite being located in a racially diverse community. 7/6 5:29pm Michelle called me back and informed me that the "corrected" order came into the store but it is STILL INCORRECT and are STILL single vision lenses, when they should be Progressive lenses!!! Therefore, now she is stating that the order must be resubmitted AGAIN! My original eye exam and eyeglass order was done on 5/27 and it's now 7/6 and I STILL don't have my correct prescription order!! This is THE WORST customer service experience that I have EVER had with completing an eyeglass order! I would NOT recommend their service!!!

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    Pearle Vision - I love my new glasses!! Pearl Vision

    I love my new glasses!! Pearl Vision

    Pearle Vision - An important part of any eye exam, correcting the prescription is crucial in making sure your eye wear is up to date and as best as can be.

    An important part of any eye exam, correcting the prescription is crucial in making sure your eye wear is up to date and as best as can be.

    Pearle Vision - Pearle Vision located in Crest Hill, IL 60403

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    Pearle Vision located in Crest Hill, IL 60403

    Walmart Vision & Glasses - opticians - Updated May 2026

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