This whole office is amazing. They always make me feel so welcomed and supported. Dr. John has been…read moremy doctor for 10 years now! He is the best of the best. Never want to leave this place.

Not sure how reviewer Doug had that experience. It was posted over 3 years ago, so I guess they…read moreworked out any early kinks. I wanted contacts for use with my virtual reality headset and hadn't used contacts for over 20 years. After a brief wait, I received an efficient expert-level exam and smart conversation with Dr. Brandys. Nice dealing with someone who has personality. The optician's were all great afterwards too. I have 3 sample packs of contacts to try so we get the best match for my VR unit. He gave me near, far and mono lenses and I didn't need to buy any until we figure out which are best. On top of that, everyone was operating with good cheer in what is clearly a healthy work environment. Great find!

I just moved to Lemont and needed a new eye doctor and new glasses. I stopped in Target to make an…read moreappointment and they had a cancellation and were able to take me right then. The doctor was very professional and thorough. The staff that helped me select frames were awesome too. They accepted my insurance and the price was not too crazy. I highly recommend.

Always professional! They also adjusted my sunglasses which were purchased from another location…read more Great job! I always return every year.

I have been going to Dr. Simpson for over a dozen years. She is very thorough, knowledgeable and a…read moredoctor you can trust to care for your eyes and vision needs. Her staff is friendly and helpful. Her optician was extremely helpful and knowledgeable in helping me select the glasses that were best for my needs. You can't go wrong in choosing Dr. Simpson as your optometrist.

Dr. Simpson and her staff are very helpful and knowledgeable. I've received both contact and…read moreeyeglasses from her office and they have been great, even with complex eye conditions. Dr. Simpson sees my entire family, adults and children, she's great!

Optical Department and Practice Manager not good. My daughter went here to see Dr Flora- he's…read moreexcellent. well then she went to optical to order her prescription sunglasses and when she was called to say they came in and got there to pick them up she realized there wasn't any prescription in the lenses. she was told they were Plano. now she's had glasses since 7 years old so why would she do that? well she didn't. the office messed up and said there was a glitch in the system with the script. The Optical employee told her that she would call her back by the end of the day (Monday) well that never happened. then I tried calling for her Tuesday & Wednesday and no one answered the phones and no one returned the voicemails. Finally the Optical employee called me back to tell me that the Manager would call back by the end of the day, guess what that never happened either. So then I decided to call and scheduling service answered my call and send an email to the district manager about our problem and that noone was calling her back and she needed the prescription put in the sunglasses. Well SURPRISE my daughter got a phone call from the manager saying that she's refunding everything and that her and my family aren't welcomed back there anymore.My Daughter mentioned to the manager that she's been waiting for her to call her since that's what we were told from the employee and the manager told her that she had no idea that she was suppose to call her back. Now why would the employee say that? My glasses were suppose to be coming in next week and she said she cancelled those also. Then we were told that supooosedly we weren't supposed to be seen there for the past year which I think is a lie. The office probably got in trouble or maybe the district manager doesn't care either because the District manager hasn't even called us to discuss any of this because she should know how patients are being treated. people pay a lot of money for Frames etc there and orders should be treated better. Phone calls should be returned. It's very poor customer service. My daughter took her prescription to our previous eye Dr optical office and they filled it immediately and said they don't even know how it was put through without a prescription. This Optical office has gone down hill since Dr Forzley retired and the office is still the same behind the desk and Optical as far as customer service, it's HORRIBLE. See the eye Dr's for your exam but take the business elsewhere for prescription. I'm shocked people still continue to go back after all the bad reviews I see about the optical and customer service part. It also says alot that the District manager doesn't care enough to even call to discuss what has happened instead of just hearing what the office is saying because they want to cover themselves so they don't get into trouble. I am happy that we will be back at our previous Office for Optical needs since there is no issues there with orders but fortunately we can't see our eye dr here anymore.

They are GREAT! No complaints. Very caring and understanding! They listen to your concerns!read more

Wow!! Color me impressed. The staff is great, informative and helpful. Dr Tahir is exactly the kind…read moreof person who should be a doctor - knowledgeable and reassuring and kind. Nancy is an absolute delight - I felt like my best friend was helping me pick out my glasses. I highly recommend this office! Oh yeah, as a bonus they have the coolest fish tank I've ever seen in real life.

Do not go here to get contacts. Their customer service is lacking and explaining policies does…read morenothing. They have no problem charging customers over $500 for prescription even after you questioned them while you were getting them only to be right all along. Trying to talk clients into getting contacts over glasses is a rip off. The contact class is a ripoff. Just another way for them to get money from you.

My wife and I went back here for new exams and glasses. We had such a positive experience last…read moretime we had to go back. With crazy schedules it had been almost 18 months since our last visit, despite reminders from Pearl that we were due for updates. As soon as we walked in, amazingly Mya remembered us from last time that long ago. She gave us excellent service and attention, cleaning and adjusting our existing glasses as well as helping to pick out new frames that were very fashionable and affordable. We really value her opinion! Doc was great as always and very informative of their new state of the art digital technology. As he says, the only time he needs a pen throughout the whole visit is for clients to sign form regarding additional testing options. We wont ever go anywhere else for our glasses/exams.

Im been a Pearl Vision customer for many years and today I can say I won't be back. It took 4…read moremonths for them to get my contacts order correct and they still want me to pay for them when everything was paid from the beginning. During the 4 month of waiting for my contacts I was calling them once a week as they keep saying that the contacts should be arriving soon and that they will give me a call within the 24 hours to provide an update on my order. They won't keep they promise and never call me back and when I asked for the credit for the old contacts now they just act like this is not going to happen and they don't need to give this credit but wants to take my old contacts back as they are not expired and intact. Very disappointed of them I used to love Pearl Vision but is time to move on.

Always good service. Took back a pair of glasses that it son sat in and they adjusted them back and…read morethey now fit great again. The staff there is always very nice and helpful.

I wish there was zero star I can give for this place. I don't know why we came here but I swear…read morethis was the last time we're taking our whole family to get new glasses from here. The 3 staff including the new Dr. if she was a real eye dr., has a shitty attitudes and bad customer service manners! Extremely unprofessionas! They are assholes and shitty....Period! And yes, also very expensive glasses! Their staff needs to be trained for basic GMRC!

I am trying to register on the patient Portal. I cannot…read more The staff is complete useless.

I just had cataract surgery on both eyes. My experience was amazing. Dr Kisla i s not only a super…read moreguy, but he is amazing surgeon. I have nver had a better experience with anything health wise than what he did for me. I had no pain whatsoever after surgery and no complications with anything. Also my sight is now 20-20 and cant believe how excited i am to have it back. If you need cataract surgurey this is the place to go.

For those of you not needing surgery, I would beware. He definitely puts you on the back burner. I…read morewaited in the exam room for AN HOUR for the doctor to see me. Apparently he was in surgery. Which begs the question- why does his office staff fill up his schedule while he's IN SURGERY? So we can all sit and wait for an hour until he's done?? When the doctor finally came into the room he didn't even apologize for being so late. Instead he informed me that for my next visit I will be seeing his associate since, "I'm very busy doing surgeries, and you need a lower level of care." No thanks, doc. I didn't like how rudely I was treated today. I will be going elsewhere for my eye care.

Dr. Singh is amazing! Thanks to him, my cataract surgeries were flawless and my vision has improved…read moreto the point where I no longer need eyeglasses! Dr. Singh & his staff have been patient & so nice during my follow up visits too. I highly recommend their office. It's been 5 months & all is well. Thank you, Dr. Singh! God bless you!