great experience, the doctor was very knowledgeable and helped me out each time, thank you!read more

Great place!!! Everyone was smiling and had a great attitude. Very friendly. Dr. Moses took the…read moretime to explain everything.

With the recent changes outlined in Texas House Bill Number 1413, what should have been an…read moreopportunity to improve care has emboldened some Optometrists to use this as a cash grab. The Owners, Clinical Providers, and Office Supervisor at the First Eye Care Killeen, VIEW Killeen located at 3124 E Central Texas Expy, Killeen TX have done just that. As directed and outlined by American Optometric Association a standard yearly eye exam should include the following. 1.) Visual acuity test, Refraction test, Slit lamp exam, Tonometry (eye pressure test), Pupil dilation, Visual field test, Color vision test, and a Eye muscle evaluation. Medicaid covers this exam for those who have diagnoses such as Downs Syndrome or Severe Autism, ADA (Autism Spectrum Disorder). The VIEW Killeen - First Eye Care Killeen, is now forcing those with special needs who are under the care of the state or a legal guardian to participate in a mandatory "Additional Exam" resulting in a out of pocket cost of $39.00. This "Additional Exam" is not covered by insurance because it is an elective diagnostic tool that is redundant. The VIEW Killeen - First Eye Care Killeen mandates the use of a laser obtained by the clinic to speed up the examination process and increase profit margins. The clinic wants to replace the American Optometric Association approved Slit lamp exam which is used to diagnose Glaucoma, Cataracts, Macular degeneration, Dry eye, and Corneal infections and injuries with a laser. The VIEW Killeen - First Eye Care Killeen clinic is REFUSING to preform a standard of care exam because it does not allow for additional billing of redundant elective diagnostic exams intended solely to enrich the pockets of the clinic owners while adding extensive out of pocket expenses to the disabled patients current under this clinic's care. The VIEW Killeen - First Eye Care Killeen is demanding a preauthorization and acknowledgement of this $39.00 out of pocket expense for this elective procedure. If the preauthorization and acknowledgement of debt is not signed the clinic will refuse access to care. A single mother who is a parent and the legal guardian of a young mentally and physical disabled young adult was strongarmed into such an agreement. The parent made several attempts to schedule the yearly exam but was refused care 4 time because the owners required all patients to submit to this unnecessary and unwanted procedure that is intended to provide the clinic with an additional revenue of $39.00 per patient while fully knowing that insurance does not cover unnecessary elective diagnostic redundant procedures. Texas Administrative Code Title 25 Part 1 Chapter 122 Subchapter C Rule 133.42, The Texas health services department; health services hospital licensing; operational requirements, strictly prohibits the exploitation and patients' rights. No health care treatment facility may force a patient to endure redundant diagnostic procedures not covered in the standard of care guidelines. This practice of mandating elective procedures resulting in out-of-pocket expenses is strictly prohibited. It is a very sad day when a disabled person is left stranded without proper care because his provider cares more about watching his bank account swell over his patient's ability to see.

Beautiful location and friendly staff. Their decorations are to notch. The reason I gave them 4star…read moreit's because. upon getting my glasses , I found out that my provider only cover frame for two years but will cover lens. 100%. I can leave them my old Frame and they'll add the new prescription but not responsible for missing frame no credit or replacement from them

Been filling my prescription here for years. Appreciate the…read morestaff and their knowledge and assistance with filling orders. Love the selection of name brand and "generic" options. Multiple insurance plans accepted and priced reasonably. They also periodically offer great deals.

Alexis was absolutely amazing! She was friendly, helpful, and made the whole experience so easy…read more She was very patient and helped me find the perfect color for my contacts . Great customer service!

The service was very fast, I walked in and was greeted very quickly by Harper. Picked out a pair of…read moreframes went over what my insurance covered and overall had a great experience. The price for 2 pairs of glasses with insurance was the best around, I would definitely go here again.

i had great customer service, Charles was extremely professional and knew exactly what i needed. he…read moretook his time with helping me pick out the right pair of glasses. i gave him a budget in which i wished to stay within and we were pretty close! i just wanted extra stuff. i had a great first time experience and would highly recommend to anybody!

My wife and I have used the Killeen Mall Visionworks location for many years, and we've always…read moreasked for Theo. Recently, we needed our eyeglass prescriptions updated, so Visionworks referred us to the optometrist next door and set up the appointment for us. They misquoted us, however, stating that the exam was less expensive than it actually was. We went forward with the exam, but, when we took our prescription to Theo and he learned of the incident, he refunded us the overcharge (and I suspect it was out of his own pocket). You just don't find people that take responsibility for their actions anymore, but Theo earned our business.

My wife is an elderly, handicapped person who uses a walker. The office manger refused to let her…read moreuse the restroom. She told my wife to go to Dillards. We paid $110 for an eye exam but my wife can't use the restroom. This is unkind and unprofessional. We've been to many medical clinics and we've never been barred from using the restroom.

The whole experience was delightful. They professional and personable. Definition will be going…read moreback for all my optometry needs.

I am not a patient at this location, but I am a patient at a sister location. I had to call another…read morelocation, because my location doesn't know how to communicate. Brianna at the Killeen location, offer the BEST customer service, the MOST help and friendliness. More than I ever got from my location. Thank you Brianna! Customer service goes a long way!

I really needed some daily contacts ASAP as I was about to leave on vacation very soon and Budget…read moreOptical was in-network for my insurance with 0% copay. Score! They say to never judge a book by its cover - which the exterior of the building could use some updating, but once inside, you're met with some huge quirky Moai figures. All the employees are really nice and Dr. Deapen was very thorough with my eye exam. The tech had a good sense of humor and was nice enough to give me a $15 service for free. I was not happy with my previous contacts (1-Day Acuvue Moist), so Dr. Deapen introduced me to Dailies Total 1 which are so comfy! I would definitely come back here again to renew my prescription in the future. NOTES $40-$60 fitting fee (not covered by insurance).

The wait is crazy you better call off work if you have to go staff is amazing but the wait time is…read morenot

Absolutely blown away by the service we received on Friday! My son's glasses broke unexpectedly,…read moreand this amazing team completely saved the day. Not only were they incredibly kind and professional, but they had him in a brand new pair of glasses in under 10 minutes! Their knowledge, patience, and willingness to help made the entire experience stress-free and honestly impressive. You can tell they truly care about their customers and go above and beyond to make sure everyone leaves taken care of. After seeing how wonderful they were with my son, I already know I want to become a patient here myself. Exceptional customer service like this is hard to find these days. Thank you again for turning a stressful situation into such a positive experience!

Three hours just for a regular eye glasses exam. And that's with an appointment. One patient was…read morefrustrated about how insanely long this process took. Staff was rude and passive aggressive with her for asking. Made the rest of us stay quiet and bear through the disrespect. My family will never return.

Very friendly and professional service. Indef. explanation of the examination. Felt the length of…read moretime spent on the examination was excellent

I will never go back here. Did the eye test, got glasses. Waited the week adjustment period. Still…read morecant read my computer screen. Went back in and instead of checking the glasses or redoing the test I was told to get a pair of readers or try some drops. Ummm excuse me? Yeah never again