Bad Lube/Tire Job-"One Bad Apple Trying to Spoil the Whole Bunch"
Stop wasting your time going to the worst Walmart Tire Shop in this area.
On the 6/24/2024, was the worst day I have had at my local Walmart Tire and Lube Store.
One Bad Apple, Don't Spoil The Whole Bunch!
Today was my worst experience at Walmart on Woodlands Parkway since the store opened. Less than 6 days ago a new tire was purchased from this location, and no offer of a warranty was mention. The problem is shortly after 2 days having the tire installed by this Walmart Automotive Shop, it was FLAT. I was out of town on a trip and the car had to be garaged for the next three days. On the sixth day the car return to the same location with the spare tire on hand, and when they received back the Lemon Tire/Defected, they did not want to honor a new tire, they sold for over $100 dollars. When confronted, the Manager, Ms. Lachastia, was condescending, when I was instructed by their Corporate Office out of Bentonville, AR., to have her to look into the issue, she stated, "that the only help she would give was a $20.00 Gift Card, and suggest that I use it, in sublingual language to get the tire warranty, next time. She had a similar tire issue, and she had to buy one for $300.00." That was rude and belittling to me. I felt as though she was trying to make me feel like as a customer, I was not important to her or her Manager in Automotive. I have purchased many tires from Walmart and many from this location over the years, so I do not appreciate the slang talk she gave me, as a customer. This location was once a hot spot for people in this area, but I see it now out of a different len. It appears there could also be some Illiberality going on at this location. Thanks to another location of Walmart, out of my area, I did get the job done, and with courtesy, professionalism, and a smile. I am not saying all Walmart Stores, have shady, rude, employees, working for them.
However, the location at 10001 Woodlands Parkway, should be trained that we the customers, make their business a success, not them taking sides with each other at this location. My bad day, at this location, went smoother at the next location. Oh, by the way, contacting Corporate is a toss up, because while one employee Jose said he would help with the issue, Jason spoke directly with Ms. Lachastia, and decided she had the best solution to resolve the issue, which was take the Lemon Tire, a $20 GC, and buy a New one from them for over another $100. Seems like a rip off to me. Buyer, Beware, if you purchase any tires, at this location, you may get scam. Would not recommend this location to anyone. I would give them a zero but it was not in the stars.
A Long Time Customer/Think Twice Before You Shop There!!! read more