I am very disappointed with the policies of this store. I'm out $75 because of this seemingly newer policy. I purchased a coffee pot for $50, on sale from $70. After two weeks, it just stopped working. Nothing I did helped. I couldn't find my receipt but the statement on the wall says that Walmart accepts returns without a receipt. Prior to going to the store I called, explained and asked if I could still return it. She said "most definitely". I even asked her if I could use a box from the shelf as a reference for her. She said "yes". However, the service desk staff asked if I had the box which I did not have and I was told I couldn't return it or exchange it. The item is back to the $70 and I guess I could have been shady and said I paid the $70, but I did not, of course. Prior to this incident, I was not allowed to return another item for $25 BECAUSE I DIDN'T HAVE THE BOX. So I'm out $75 which is significant to me. I'm older and live alone on a fixed income. During this inflation period and previous pandemic, big box corporations have increased their profits ranging from 56% to 450%. That takes into consideration their own shipping expenses etc. This overwhelming profit is that, PROFIT. I constantly find errors with the checkout and, since it is minimal, I haven't brought it to their attention and absorbed their mistake.
Another incident that happened at the checkout was truly frustrating. I wasn't out any money from the Walmart mistake, but it caused a ripple effect and cost me approximately $100. It's a long story, but Wendy was at the checkout telling me she was new etc. She was very pleasant but when I left I had been mistakenly charged $79 on my credit card. Walmart said it would be 24 to 48 hours before the amount was applied to my card. Then 72 hours. Then 5 to 10 days. It was 28 days before that was returned. It was a frustrating and exasperating experience. I will never use any card there again. Have had some problems with my debit card and other credit cards but never this bad.
Another thing I have noticed and dislike is the practice of no longer selling/supplying brand name items and replacing them with all Equate or Walmart brands. I'm in Kankakee very frequently and with do my shopping at Meijer's or elsewhere in K3 and at Berkot's in Watseka. read more