Big store with a nice selection of shoes for everyone. Prices are moderate and they have DSW…read moreexclusives. They don't have a huge selection of wide width shoes but I do like the selection of different Clarks shoes they offer. They sell other items such as purses, wallets, jewelry and shoe/foot related items. They have a nice clearance section in the back.

I went in there with a pair of shoes to return because they were small and I couldn't get them on…read moremy feet. I needed the next size up. So I bring them to the register and the lady (Rachel) was so miserable and mean it wasn't even funny. She threw the next sized up sneakers at me and I went on my way. Marylou or whatever her name was wasn't any better. If I had a business, I would not hire them what so ever. The guy there I believe was the manager, was ok.

Love this store, love this brand! Just started shopping with Torrid and I'm so glad I did!read more

I have never been treated more rudely in my 60 years than by the woman running your outlet store in…read moredowntown Scranton, today 10-17-2025 at opening this morning. I came in wearing a mask. She wanted to know why? ( why should that matter?) I started a new chemo cancer treatment last week and had a dermatology appt in town and figured while I'm out I'll shop for my grandsons birthday. So I explained that to her, not that it was any of her business, she said judging as if she would know better than I do what I need to be doing..."should you be out?" I stated "well sh&t still needs to get done!" She then started in on ,"well I've had cancer , I know!" I'm sorry unless you are debilitated with fatigue and just wanna try to feel normal for a few hours before you need your 5 hour nap don't tell me you know or you wouldn't have been so rude and disrespectful to someone who is sick. This woman needs to find her heart and reflect on her empathy for others. Michele Frigoletto Honesdale

Not worth the drive to get there! 3 small racks of dresses, a shelf with a few tops and pants and…read moreabout 8 pairs of shoes. They had some kids stuff too, but not much. The sales associate was on the phone, personal, and did not even look up to acknowledge anyone in the store. At least the neighboring stores were cute!

This is a well maintained facility in terms of the grounds. Where it slips is in its draw to…read moreconsumers on the average day. No surprise, as there are AT LEAST 19 empty storefronts as of the date of this review. Undoubtedly Covid is part of this, but even before the pandemic the Shops had trouble with tenancy. Given the good location that spells one thing; overvalued space. The bane of businesses and economic growth. If you don't have a very specific need or are making a Starbucks run, the only place you're likely to find interesting is the Christmas Tree Shop. It wouldn't surprise me if Long Horn Steakhouse is the only eating establishment here next year. Drop your rates before it's too late!

This is such a cute and nice area. Idk why the ratings are so poor. It's literally a tourist…read moresweet spot. There is a ski resort, movie theater, hotels, a concert venue, a waterpark, a baseball stadium, restaurants, shops, and apparently an incoming Dave and Busters. Everything is also modern and well taken care of. Things can be expensive of course but that's too be expected here. This is a place for a fun and memorable weekend with loved ones. Although I don't think I could afford to come here every single weekend.

I want to preface this by saying I love J.Crew and everything about it, and that this review is…read moresolely based on customer service I encountered with a worker at this store. I was getting different sizes/colors for my mom and grandmother in the fitting rooms and putting back clothes. I overheard remarks from one of your workers, and her also saying that we were spending so much time in the fitting rooms, were making a huge mess and leaving her to clean it up, and that we would not be able to afford everything we were getting. This was not only hurtful but entirely unfounded, as we were respectful customers and neatly put back everything we tried on. The worker's remarks were overheard by another individual, who said, "I don't care, at least they're spending money." While we appreciate the sentiment of valuing customers, it was disheartening to feel dismissed and devalued in such a manner. As loyal customers, we were taken aback by this behavior and felt deeply disheartened by the lack of professionalism displayed. We believe that every customer should be treated with respect and kindness, regardless of the circumstances. We saw her side eyeing us and looking us up and down as we were being checked out, and she even had the audacity to come over to our cash register to try to hear the total. Thank you to the kind worker who was checking us out, for she realized what was happening and said our total quieter. I also wanted to say that I pay YOUR bills with the money I spend at your store. You should treat everyone with utmost respect, no matter what they spend, or how much money they have. I wanted to bring this incident to your attention in the hopes that it will be addressed appropriately. We value the J.Crew brand and the quality of your products, but incidents like this can greatly impact the overall shopping experience. We hope that steps will be taken to ensure that all customers are treated with the utmost care and consideration in the future.

The J.Crew factory store is located at the shops on montage. Being that this J.Crew is a factory…read morestore they offer a lot of discounts I would say 90 to 95% of their store is discounted. The discounts range from 20% off up to 60% off. The stuff here is absolutely amazing the first day that I came here I needed to get a cardigan for an upcoming trip to Washington DC when I arrived at the J.Crew a very friendly employee greeted me and asked me if she could help me I told her that I needed to purchase a cardigan for my trip and I cannot find any store around the area that has any cardigans in stock she told me that she didn't know if they had any cardigan stock but she was going to check for me. She ended up coming back with a medium cardigan and it was a perfect fit I was so happy she asked me if I wanted to try it on but I told her no I will take it she brought it up to the front register for me and told the girl at the register that I would be purchasing this. As I was leaving the store she said I hope that you have a good day the staff was extremely friendly and they look happy to be working at this location. Overall this J.Crew has everything that the J crews New York City have. What sets this J.Crew part is that they have a lot of discounts because they are factory store. The staff here goes above and beyond and I highly recommend shopping here. If you see a young girl with blond hair and green eyes she will hook you up. PROS: -The girl with blond hair and green eyes will hook you up. - staff is friendly

Sew smart... more like sew f*** rude! When I arrived for my appointment no one greeted me, two…read morewomen glanced at me and continued to talk amongst themselves. It is a small shop and I came in with my dress (obviously a customer). When I asked if they worked there and told them I had an appointment they said ok and proceeded to talk amongst themselves, offering no help or explanation! I waited 30 minutes for the seamstress to arrive late to my appointment! After my fitting, a few weeks went by and I hadn't heard back so I called the shop and I was told it had been done for weeks! Wtf?! When I picked up my dress the seamstress did not fix what I asked her to, after stating these were easy fixes. She said she made 1 of the 2 adjustments I had asked for (you could have fooled me) and claimed we never discussed the other adjustment. It gets worse, she also STAINED my dress in 3 spots and blamed me stating that it was my makeup (it was obviously not my makeup). I told her this and she argued with me claiming that if it wasn't my makeup it was probably my deodorant or body sweat and that she didn't even touch that area of the dress. Again wtf. She told me to hand wash it and it would be fine. It's a dry clean only dress that I brought to her brand new without stains! I told her I wasn't happy with her work and she told me the dress was not flattering and it was ugly. She continued to say that she doesn't understand why I bought the dress in the first place because it doesn't suit me and no amount of alterations would make it look nice. Honestly, what a b****. She then told me about a "fat" client of hers who bought the same dress and said it looked ugly on her too. They also only accept cash, although there are no signs stating that. If you guessed she had a rude remark to make about this as well, you'd be right! My dress cost $200 and I paid her $30 to stain it and "make alterations" (that let's be honest she did not make) and to be insulted. With her shitty attitude and poor sewing skills I don't know how she stays in business. If you want someone to degrade you, she's your gal. Otherwise you can accomplish the same outcome with the sewing skills of a toddler and some kind of staining agent. 0/5 stars

Beautiful fabrics, reasonable prices and personal service! It was worth driving an hour to go…read morethere. I found exactly what I was looking for.

It's my favorite branded store so it's an auto 4 STARS. The staff were really friendly and…read morehelpful. God they were so patient with me on my selection. I recommend this place, they will help you find the style you are looking for whether if it's for work, job interview, a night out. If they don't have your size in store, they will order and ship to you. They got skilled and talented staff.

Amazing store with fantastic employees. Lisa was friendly from the moment we walked through the…read moredoor and helpful throughout the entire shopping experience. Manager Tracy went above and beyond to make our purchases run smoothly. Highly recommend this store to every woman shopping for nice quality clothing!

I was InTown for the weekend from Massachusetts - bought something, realized the quality was not…read morevery good so the next day I wantes to return it. They gave me a gift card - I spent over $200 and they wouldn't work with me. I work 3 jobs and hardly make ends meet and $200 is a lot of money for me. They don't have a website so I couldn't order anything once I left Scranton. The quality is really poor. I don't see them staying in business very long. If you have a gift card you better use it pretty quickly.

Super fresh, cute clothing pieces, great prices and really fun non-clothing items. Beautiful store!read more