I want to preface this by saying I love J.Crew and everything about it, and that this review is solely based on customer service I encountered with a worker at this store. I was getting different sizes/colors for my mom and grandmother in the fitting rooms and putting back clothes. I overheard remarks from one of your workers, and her also saying that we were spending so much time in the fitting rooms, were making a huge mess and leaving her to clean it up, and that we would not be able to afford everything we were getting. This was not only hurtful but entirely unfounded, as we were respectful customers and neatly put back everything we tried on. The worker's remarks were overheard by another individual, who said, "I don't care, at least they're spending money." While we appreciate the sentiment of valuing customers, it was disheartening to feel dismissed and devalued in such a manner. As loyal customers, we were taken aback by this behavior and felt deeply disheartened by the lack of professionalism displayed. We believe that every customer should be treated with respect and kindness, regardless of the circumstances. We saw her side eyeing us and looking us up and down as we were being checked out, and she even had the audacity to come over to our cash register to try to hear the total. Thank you to the kind worker who was checking us out, for she realized what was happening and said our total quieter. I also wanted to say that I pay YOUR bills with the money I spend at your store. You should treat everyone with utmost respect, no matter what they spend, or how much money they have. I wanted to bring this incident to your attention in the hopes that it will be addressed appropriately. We value the J.Crew brand and the quality of your products, but incidents like this can greatly impact the overall shopping experience. We hope that steps will be taken to ensure that all customers are treated with the utmost care and consideration in the future. read more

The J.Crew factory store is located at the shops on montage. Being that this J.Crew is a factory store they offer a lot of discounts I would say 90 to 95% of their store is discounted. The discounts range from 20% off up to 60% off. The stuff here is absolutely amazing the first day that I came here I needed to get a cardigan for an upcoming trip to Washington DC when I arrived at the J.Crew a very friendly employee greeted me and asked me if she could help me I told her that I needed to purchase a cardigan for my trip and I cannot find any store around the area that has any cardigans in stock she told me that she didn't know if they had any cardigan stock but she was going to check for me. She ended up coming back with a medium cardigan and it was a perfect fit I was so happy she asked me if I wanted to try it on but I told her no I will take it she brought it up to the front register for me and told the girl at the register that I would be purchasing this. As I was leaving the store she said I hope that you have a good day the staff was extremely friendly and they look happy to be working at this location. Overall this J.Crew has everything that the J crews New York City have. What sets this J.Crew part is that they have a lot of discounts because they are factory store. The staff here goes above and beyond and I highly recommend shopping here. If you see a young girl with blond hair and green eyes she will hook you up. PROS: -The girl with blond hair and green eyes will hook you up. - staff is friendly read more

J Crew Factory - The front of j crew - Women's Clothing Near Me - Moosic, Pennsylvania

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J. Crew and J. Crew factory are two of my favorite clothing stores to shop, so I was excited when I learned they had a J. Crew factory at the shops at montage. J. Crew factory is an outlet store, so they have a lot of discounts and you can usually find a lot of good quality items at very low prices. The only problem I ever run into is that they are usually sold out of the items I want in my size (sigh). I am an avid online shopper at J. Crew factory and love the option to take clothing back to the store rather than through the mail. I have never had any issues with returns. The staff here is very helpful and friendly and not overbearing, which I appreciate. read more

When I was visiting Scranton, PA for a convention, couple of friends and I went shopping in J Crew outlet mall. I absolutely love this store. JCrew factory is usually the store I would buy my business casual clothes and formal wear dresses. On that day, I found the dress I needed for a wedding and they had extra 20% off since I was a student (tip: Always carry your student ID since you never know when they will come in handy!) read more