I want to preface this by saying I love J.Crew and everything about it, and that this review is solely based on customer service I encountered with a worker at this store.
I was getting different sizes/colors for my mom and grandmother in the fitting rooms and putting back clothes. I overheard remarks from one of your workers, and her also saying that we were spending so much time in the fitting rooms, were making a huge mess and leaving her to clean it up, and that we would not be able to afford everything we were getting. This was not only hurtful but entirely unfounded, as we were respectful customers and neatly put back everything we tried on.
The worker's remarks were overheard by another individual, who said, "I don't care, at least they're spending money." While we appreciate the sentiment of valuing customers, it was disheartening to feel dismissed and devalued in such a manner.
As loyal customers, we were taken aback by this behavior and felt deeply disheartened by the lack of professionalism displayed. We believe that every customer should be treated with respect and kindness, regardless of the circumstances.
We saw her side eyeing us and looking us up and down as we were being checked out, and she even had the audacity to come over to our cash register to try to hear the total. Thank you to the kind worker who was checking us out, for she realized what was happening and said our total quieter.
I also wanted to say that I pay YOUR bills with the money I spend at your store. You should treat everyone with utmost respect, no matter what they spend, or how much money they have.
I wanted to bring this incident to your attention in the hopes that it will be addressed appropriately. We value the J.Crew brand and the quality of your products, but incidents like this can greatly impact the overall shopping experience. We hope that steps will be taken to ensure that all customers are treated with the utmost care and consideration in the future. read more